Sector: Healthcare Services Archives - SustainCase - Sustainability Magazine https://sustaincase.com/category/healthcare-services/ Insights on how you can protect the environment, maintain and increase the value of your company, through a structured CSR/Sustainability process with the use of the GRI Standards. Learn how Today's Best-Run Companies are achieving Economic, Social, and Environmental Success - and How You Can Too... Mon, 17 Jun 2024 12:12:24 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 Case study: How Stryker promotes sustainability among its suppliers https://sustaincase.com/case-study-how-stryker-promotes-sustainability-among-its-suppliers/ Mon, 17 Jun 2024 06:03:21 +0000 https://sustaincase.com/?p=19216 Stryker is one of the world’s leading medical technology companies and, together with its customers, driven to make healthcare better. This case study is based on the 2022 Comprehensive Report by Stryker, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing. Abstract By the end of 2027, Stryker will engage 85% of its direct suppliers (by spend) on […]

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]]> Stryker is one of the world’s leading medical technology companies and, together with its customers, driven to make healthcare better. Through its focus on supplier management, Stryker drives accountability with its suppliers to deliver high-quality materials, minimise disruption and uphold its values.  Tweet This!

This case study is based on the 2022 Comprehensive Report by Stryker, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

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Abstract

By the end of 2027, Stryker will engage 85% of its direct suppliers (by spend) on ESG (environmental, social and governance) performance assessments. In order to promote sustainability among its suppliers Stryker took action to:

  • implement a Supplier Code of Conduct
  • assess suppliers’ ESG performance

What are the material issues the company has identified?

In its 2022 Comprehensive Report Stryker identified a range of material issues, such as climate change, employee and patient health and safety, access to quality healthcare, ethics, compliance, anticorruption and antitrust. Among these, promoting sustainability among its suppliers stands out as a key material issue for Stryker.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Stryker engages with:

Stakeholder Group
Employees
Customers
Investors
Suppliers
Community members
Regulators

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics Stryker engaged with its stakeholders through interviews and surveys.

What actions were taken by Stryker to promote sustainability among its suppliers?

In its 2022 Comprehensive Report Stryker reports that it took the following actions for promoting sustainability among its suppliers:

  • Implementing a Supplier Code of Conduct
  • Any supplier doing business with Stryker is required to adhere to its Supplier Code of Conduct through Stryker’s supplier contracts and purchase order terms and conditions. The Supplier Code communicates Stryker’s expectations for suppliers in key areas including:
    • General business and ethics
    • Human rights
    • Labour and employment
    • Health, safety and environment
    • Intellectual property and data
  • Stryker’s Direct Procurement Team completes annual training to assist suppliers in meeting their obligations under the Supplier Code. In 2022, 98.6 percent of the team completed this training.
  • Assessing suppliers’ ESG performance
  • Stryker actively engages direct suppliers on their ESG performance and initiatives. Stryker segments its direct suppliers based on their overall importance to its business and performs evaluations against publicly available data to identify suppliers that may inherently be at higher risk for ESG-related issues, based on their industry or region where they operate. Using the results of these activities, Stryker engages the identified in-scope suppliers in ESG performance assessments through recognised third-party audit and ratings platforms that focus on policies, governance, key performance indicators (KPIs) and other evidence of integrated processes addressing human rights and labour, environmental, ethics and sustainable procurement risks. The assessment results are integrated into overall supplier risk scores, enabling easier risk identification and mitigation, procurement decisions and open dialogue about these topics during supplier reviews. Throughout 2022, Procurement Team members who manage in-scope suppliers received training on Stryker’s strategy and guidance on how to engage with suppliers on ESG performance topics. The completed assessments identified opportunities for continued supplier development but did not result in findings that required Stryker’s immediate intervention.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 414-1 New suppliers that were screened using social criteria

2) Disclosure 414-2 Negative social impacts in the supply chain and actions taken

 Disclosure 414-1 New suppliers that were screened using social criteria corresponds to:

Disclosure 414-2 Negative social impacts in the supply chain and actions taken corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

References:

This case study is based on published information by Stryker, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.stryker.com/content/dam/stryker/about/annual-review/2022/stryker-2022-comprehensive-report.pdf

Note to Stryker: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How Stryker promotes sustainability among its suppliers appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How Humana creates economic value for its stakeholders https://sustaincase.com/case-study-how-humana-creates-economic-value-for-its-stakeholders/ Mon, 25 Sep 2023 05:49:16 +0000 https://ccprowebs.com/new-sustaincase.com/?p=15406 As a leading Nordic care group, Humana is there for people with functional impairment, psychosocial disorders and mental illness as well as for the elderly, with assignments in hundreds of municipalities, 9,000 customers and clients, 18,000 employees and several hundred units in Sweden, Finland, Norway and Denmark. This case study is based on the 2021 Annual and Sustainability Report by Humana, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important […]

The post Case study: How Humana creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> As a leading Nordic care group, Humana is there for people with functional impairment, psychosocial disorders and mental illness as well as for the elderly, with assignments in hundreds of municipalities, 9,000 customers and clients, 18,000 employees and several hundred units in Sweden, Finland, Norway and Denmark. Humana has an ongoing dialogue with its key stakeholders, and creates sustainable value for all.  Tweet This!

This case study is based on the 2021 Annual and Sustainability Report by Humana, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.    

Humana distributes long-term economic value to its stakeholders in various ways: suppliers through the purchase of food, consumables and other products needed for operations as well as various services, employees via salaries, other remuneration and social security contributions, lenders through interest on lent capital, the public sector through taxes and shareholders through dividends. In order to create economic value for its stakeholders Humana took action to:

  • create economic value for employees
  • create economic value for suppliers
  • create economic value for lenders
  • create economic value for the public sector

What are the material issues the company has identified?

In its 2021 Annual and Sustainability Report Humana identified a range of material issues, such as high-quality care services, business integrity, safe and secure working environment, compliance with regulations. Among these, creating economic value for its stakeholders stands out as a key material issue for Humana.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process s of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Humana engages with:

To identify and prioritise material topics Humana engaged with its stakeholders through the following channels:

Stakeholder Group                Method of engagement
Customers and clients ·      Continuous dialogue in operations

·      Annual customer/client surveys

·      Surveys specific to operations

·      Comment function on Humana’s website
Contractors in municipality, region and state

 

 ·      Procurements

·      Meetings

·      Contract follow-ups

·      Humana’s website

·      Customer surveys from social services
Employees

 

 ·      Continuous dialogue in operations

·      Annual employee survey and performance appraisal

·      Various manager and meeting forums

·      Intranet
Shareholders and investors ·      Annual general meeting

·      Individual meetings and group meetings with shareholders, investors and the banks’ analysts, for example in connection with interim reports

·      Investor conferences
Authorities

 

 

 ·      Rules and regulations

·      Reports

·      Inspections

·      Reviews

·      Incident reporting

·      Inquiries
Researchers/ Academia ·      Joint meetings and research projects
Suppliers ·      Procurements

·      Orders

·      Purchases

·      Meetings with suppliers

What actions were taken by Humana to create economic value for its stakeholders?

In its 2021 Annual and Sustainability Report Humana reports that it took the following actions for creating economic value for its stakeholders:

  • Creating economic value for employees
  • In 2021, Humana paid SEK 6,333 million for employee salaries and pensions.
  • Creating economic value for suppliers
  • In 2021, Humana paid SEK 1,362 million to suppliers.
  • Creating economic value for lenders
  • In 2021, Humana paid SEK 143 million to lenders.
  • Creating economic value for the public sector
  • In 2021, Humana paid SEK 78 million in corporate tax.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

This case study is based on published information by Humana, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.humanagroup.com/contentassets/39756bfa2d1f499a9c398ff2a47e3632/1558664.pdf

Note to Humana: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How Humana creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How WBA promotes sustainability across its supply chain https://sustaincase.com/case-study-how-wba-promotes-sustainability-across-its-supply-chain/ Mon, 05 Dec 2022 07:11:03 +0000 https://ccprowebs.com/new-sustaincase.com/?p=14480 Walgreens Boots Alliance (WBA) is an integrated healthcare, pharmacy and retail leader serving millions of customers and patients every day, with a 170-year heritage of caring for communities and approximately 13,000 locations across the U.S., Europe and Latin America. Through its increasingly proactive supplier sustainability engagement, This case study is based on the 2021 Environmental, Social and Governance Report by WBA, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important […]

The post Case study: How WBA promotes sustainability across its supply chain appeared first on SustainCase - Sustainability Magazine.

]]> Walgreens Boots Alliance (WBA) is an integrated healthcare, pharmacy and retail leader serving millions of customers and patients every day, with a 170-year heritage of caring for communities and approximately 13,000 locations across the U.S., Europe and Latin America. Through its increasingly proactive supplier sustainability engagement, WBA seeks to transform from an approach centred in risk assessment and management to a programme in which it leverages its influence to drive sustainability through its supply chain.  Tweet This!

This case study is based on the 2021 Environmental, Social and Governance Report by WBA, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

WBA implemented and progressed a number of tools and programmes during fiscal 2021 to further its commitments to increase the sustainability of its owned brand products and packaging, also continuing its rigorous ethical assessments programme to combat the risk of modern slavery and other such practices in its supply chain. In order to promote sustainability across its supply chain WBA took action to:

  • implement a Supplier Sustainability Programme
  • promote ethical business conduct

What are the material issues the company has identified?             

In its 2021 Environmental, Social and Governance Report WBA identified a range of material issues, such as access to affordable and quality healthcare, product safety, diversity, equity and inclusion, data privacy and security, employee health, safety and well-being. Among these, promoting sustainability across its supply chain stands out as a key material issue for WBA.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups WBA engages with:

Stakeholder Group                Method of engagement
Nongovernmental organisations (NGOs)

 

 

 ·      At a minimum, quarterly meetings with key charity partners

·      Formal yearly feedback with key charity partners and regular meetings with cancer charity partners

·      Regular and ad-hoc meetings, as well as conference participation with NGOs; frequency varies from business to business and from group to group
Stockholders, investors, lenders

 

 

 ·      Annual stockholders meeting

·      Quarterly earnings call with analysts

·      Frequent dialogue through WBA’s investor relations and corporate governance teams

·      Annual submission of CDP Climate Change questionnaire

·      Annual submission of S&P Global Corporate Sustainability Assessment (CSA)
Internal stakeholders

 

 

 ·      Twice annual employee feedback surveys

·      Annual employee performance reviews and appraisals

·      Annual pay analysis against key roles

·      Ethics, safety, compliance, development and other trainings and resources (frequency varies by business and role)

·      Employee benefits programmes and platforms

·      Daily company and business communications through email, intranet and bulletin boards

·      Quarterly town hall meetings with senior leaders

·      Brave Conversations — listening, learning, and building empathy from the lived experiences of others

·      Monthly meetings with field leaders who champion CSR in their areas

·      Employee charitable funds
Suppliers

 

 ·      WBA Global Supplier Sustainability Programme

·      Annual supplier conferences

·      Quarterly joint business plan meetings with select suppliers

·      Submission of surveys and questionnaires

·      Events and training with diverse suppliers

·      Regular engagement with waste management and energy suppliers through mechanisms including implementation of best practices and disaster response
Academics

 

 

 ·      Ongoing partnerships with world-class research facilities and organisations on health and wellbeing research

·      Regular guest speaker slots

·      Presentations at scientific meetings several times a year

·      Participation in roundtable sessions about climate change and health, including with academic groups

·      Research collaborations with industry groups, healthcare companies, pharmaceutical companies, commercial laboratories and universities
Communities

 

 

 ·      Proactive outreach to hundreds of community and grassroots organisations on vaccine equity issue

·      Daily, through WBA’s retail pharmacies and CSR initiatives

·      Annual campaigns with charity partners

·      Daily response to issues raised on social media

·      Employee charitable funds
Peers and industry groups ·      Ad-hoc meetings and regular dialogue through membership organisations

·      Meetings and dialogue through trade and industry bodies

·      Collaborative work on specific projects
Government bodies and agencies ·      Frequent engagement at all levels of government due to COVID-19

·      Regular meetings with government agencies

·      Weekly or more frequent dialogue with membership associations

·      Consultative responses at national and international levels

·      Quarterly industry panels
Customers, including consumers, patients, pharmacists and pharmacy benefit managers (PBMs)

 

 ·      Always-on Walgreens and Boots UK customer satisfaction surveys

·      Most weekdays, through WBA’s corporate website and business websites

·      Daily, through social media

·      Daily, through WBA’s retail pharmacies and CSR initiatives

·      LinkedIn Live events with company leadership
Media ·      Media releases, social media posts, announcements and corporate storytelling most weekdays

·      Quarterly streaming of earnings call with analysts

·      Media tours, outreach and interviews on an ad-hoc basis

·      Always on monitoring of media hotline

·      Submissions for CSR awards and recognition programmes

·      Health education and awareness campaigns on social media

·      Presence at industry events and conventions, such as British Beauty Week and Black Women’s Expo

·      LinkedIn Live events with company leaders

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics WBA conducted surveys with nearly 300 internal and external stakeholders, followed up by approximately 45 interviews. External stakeholder groups surveyed included non-governmental organisations, stockholders, academics, government agencies, community representatives and organisations, suppliers, media and industry groups. In addition, WBA surveyed some 6,000 customers in the U.S., UK, Chile, Mexico, Norway and Thailand.

What actions were taken by WBA to promote sustainability across its supply chain?

In its 2021 Environmental, Social and Governance Report WBA reports that it took the following actions for promoting sustainability across its supply chain:

  • Implementing a Supplier Sustainability Programme
  • WBA’s owned brand global Supplier Sustainability Programme was launched in April 2021, aiming to enhance its sustainability agenda and drive improvements across the entire supply chain through an online platform for data collection, analysis, reporting and scoring. The programme uses THESIS, developed by nonprofit organisation The Sustainability Consortium, a holistic sustainability assessment tool set to gauge supplier practices, performance and management on energy, water, ethics and more. For example, the system captures whether a supplier has a chemicals policy in place, or an emissions reduction target. One advantage of the tool is that it is also used by other large retailers, which minimises survey fatigue among vendors. The product category specific assessments in THESIS allow WBA’s teams to benchmark its suppliers’ sustainability performance and by proxy WBA owned brand sustainability performance. These quantifiable, comparative supplier sustainability results will provide WBA owned brand sourcing teams with the information necessary to select the best product suppliers with sustainability agendas and targets that complement WBA’s More than 100 of WBA’s highest spend owned-brand product suppliers have signed up to the programme and have completed their THESIS assessments identifying their environmental and social initiatives and opportunities. This includes suppliers based in Asia, Europe and the Americas, across many of WBA’s product categories, from health and wellness, to beauty and personal care, household and food.
  • Promoting ethical business conduct
  • Under the minimum requirements of its ethical trading standards programme, WBA expects suppliers to operate in accordance with the core principles outlined in its Supplier Code of Conduct and to be open and transparent to WBA’s assessment of their compliance with the code. Through its ethical sourcing programme, led by teams of ethical trading experts with the support of auditors and a small number of pre-approved third-parties, WBA makes sure owned brand suppliers are aware of and compliant with WBA ethical standards and expectations. This is achieved through a rigorous onboarding process for all owned brand suppliers that was enhanced during fiscal 2021 and is supported by a supplier training webinar designed to explain WBA’s ethical standards and assessment requirements, share opportunities for suppliers to improve social and environmental compliance, and provide a forum for suppliers to raise questions. 100 percent of owned brand suppliers, new and existing, along with GNFR (Goods Not For Resale) suppliers onboarded to WBA’s purchase order system via Global Risk Management Solutions (GRMS), are screened using social criteria. Supplier training webinars are held regularly in English, Mandarin and Spanish. During fiscal 2021, 23 supplier training webinars were held in English, with a total of 336 suppliers completing the training. Additionally, five webinars were held in Mandarin, with 142 suppliers completing the training. WBA monitors owned brand supplier compliance by assessing factory social and environmental performance using a detailed grading matrix based on internationally recognised standards, including the Ethical Trading Initiative Base Code and International Labor Organization Conventions and Recommendations. Factories with identified noncompliances are required to complete corrective action plans to resolve the issue and are re-assessed using a risk-based approach focused on improvement and compliance. As the COVID-19 pandemic limited WBA’s ability to conduct onsite assessments in areas heavily impacted by the pandemic, WBA developed additional approaches to monitor supplier compliance, including self-assessment questionnaires, reviews of third-party audit reports, remote confirmation of the resolution of identified noncompliances, and remote virtual audits.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 308-1 New suppliers that were screened using environmental criteria

2) Disclosure 308-2 Negative environmental impacts in the supply chain and actions taken

3) Disclosure 414-1 New suppliers that were screened using social criteria

4) Disclosure 414-2 Negative social impacts in the supply chain and actions taken

 

Disclosure 308-1 New suppliers that were screened using environmental criteria does not correspond to any SDG.

Disclosure 308-2 Negative environmental impacts in the supply chain and actions taken does not correspond to any SDG.

Disclosure 414-1 New suppliers that were screened using social criteria corresponds to:

Disclosure 414-2 Negative social impacts in the supply chain and actions taken corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

This case study is based on published information by WBA, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.walgreensbootsalliance.com/sites/www/files/asset/Walgreens-Boots-Alliance-2021-ESG-Report_2.pdf

Note to WBA: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How WBA promotes sustainability across its supply chain appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How WBA empowers young people across the globe https://sustaincase.com/case-study-how-wba-empowers-young-people-across-the-globe/ Fri, 17 Sep 2021 06:06:40 +0000 https://ccprowebs.com/new-sustaincase.com/?p=12903 Walgreens Boots Alliance (WBA) is a global leader in retail and wholesale pharmacy, with a presence in more than 25 countries and a pharmaceutical wholesale and distribution network with more than 400 distribution centres. This case study is based on the 2019 Corporate Social Responsibility Report by WBA published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and […]

The post Case study: How WBA empowers young people across the globe appeared first on SustainCase - Sustainability Magazine.

]]> Walgreens Boots Alliance (WBA) is a global leader in retail and wholesale pharmacy, with a presence in more than 25 countries and a pharmaceutical wholesale and distribution network with more than 400 distribution centres. Through charitable partnerships around the world, WBA empowers young people to reach their potential and step up as leaders in their communities.  Tweet This!

This case study is based on the 2019 Corporate Social Responsibility Report by WBA published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

WBA supports programmes that directly impact youth worldwide, works with partners to create new programmes and raises funds for organisations with demonstrated track records of impact. In order to empower young people across the globe WBA took action to:

  • address children’s mental wellbeing
  • support Red Nose Day
  • partner with ME to WE Foundation
  • collaborate to provide vaccines

What are the material issues the company has identified?             

In its 2019 Corporate Social Responsibility Report WBA identified a range of material issues, such as access to affordable and quality healthcare, product safety, consumer health education and marketing, employee health, safety and wellbeing, data privacy and security. Among these, empowering young people across the globe stands out as a key material issue for WBA.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups WBA engages with:

To identify and prioritise material topics WBA engaged with its stakeholders through the following channels: 

Stakeholder Group                Method of engagement
Nongovernmental organisations (NGOs)

 

 

 ·      At a minimum, quarterly meetings with key charity partners

·      Formal yearly feedback with key charity partners

·      Regular and ad-hoc meetings, as well as conference participation with NGOs; frequency varies from business to business and from group to group
Stockholders, investors, lenders

 

 

 ·      Annual stockholders meeting

·      Frequent dialogue through WBA’s investor relations team

·      Participation in three investor conferences during fiscal 2019

·      Annual submission of CDP Climate Change questionnaire
Government bodies and agencies

 

 

 ·      Regular meetings with government agencies

·      Weekly or more frequent dialogue with membership associations

·      Consultation responses at national and international levels

·      Quarterly industry panels
Internal stakeholders

 

 

 ·      Annual employee performance reviews/appraisals

·      Quarterly and/or annual employee feedback surveys, varies from business to business

·      Ethics, safety, compliance, development and other training – frequency varies from business to business and from role to role

·      Daily Company and business communications through email, intranet and bulletin boards

·      Quarterly town hall meetings with senior leadership
Suppliers

 

 ·      Annual supplier conferences including annual conference on ethical sourcing with suppliers in Asia

·      Quarterly joint business plans meetings with selected suppliers
Academics

 

 

 ·      Face-to-face bi-annual meetings

·      Regular guest-speaker slots

·      Presentations at scientific meetings several times a year
Communities

 

 

 ·      Daily, through WBA’s retail pharmacies and CSR initiatives

·      Annual campaigns with charity partners

·      Daily response to issues raised on social media
Customers (pharmacy benefit managers (PBMs), pharmacists, consumers, patients)

 

 ·      Always-on Walgreens and Boots UK customer satisfaction surveys

·      Most weekdays, through WBA’s corporate website, business websites

·      Daily, through social media

·      Daily, through WBA’s retail pharmacies and CSR initiatives
Media ·      Media releases and social media most weekdays

·      Quarterly streaming of earnings call with analysts; streaming of executive participation in investor conferences

·      Media interviews on an ad-hoc basis

·      Submissions for CSR awards and recognition programmes

·      Health education and awareness campaigns on social media
Peers

 

 ·      Ad-hoc meetings and regular dialogue through membership organisations

What actions were taken by WBA to empower young people across the globe?

In its 2019 Corporate Social Responsibility Report WBA reports that it took the following actions for empowering young people across the globe:

  • Addressing children’s mental wellbeing
  • Boots UK teamed up with BBC Children in Need in fiscal 2019 to address children’s mental wellbeing. In addition, Boots UK and Boots Opticians customers and employees raised more than £1.1 million ($1.4 million) for BBC Children in Need’s annual campaign, bringing the total to £12.7 million ($20.0 million) raised over 15 years to support projects across the UK that focus on disadvantaged children and young people.
  • Supporting Red Nose Day
  • During fiscal 2019, Walgreens raised more than $28 million through customer purchases of Red Noses, and customer, employee and supplier contributions. Since 2015 Walgreens has raised more than $100 million for Red Nose Day, supporting programmes that provide health and other services to children in need in the U.S. and around the world.
  • Partnering with ME to WE Foundation
  • In fiscal 2019, Walgreens sold more than 800,000 ME to WE products, generating more than $194,000 to support WE programs. Walgreens and ME to WE Foundation launched a new initiative called WE Teachers, which provides America’s educators with free resources to help them and their students succeed in the classroom. WE Teachers includes free online teacher training on issues such as bullying and mental health, and WE Teachers awards, where consumers nominate deserving educators to receive $500 Walgreens gift cards toward the purchase of school supplies. Across WBA, the company also continued its sponsorship of WE Day youth celebrations in the UK and U.S., which have reached some 319,000 youth and educators since 2014. Additionally, Walgreens and nonprofit Vitamin Angels have supported more than 200 million women and children in the U.S. and around the world through their six-year partnership to improve child and maternal health.
  • Collaborating to provide vaccines
  • Walgreens and the United Nations (UN) Foundation’s Shot@Life campaign collaborate to provide vaccines globally. Over six years, Walgreens has helped to provide more than 50 million lifesaving polio and measles vaccines to children in developing countries by making a donation to the UN Foundation for every immunisation shot administered. In fiscal 2019 Walgreens committed to continuing the Get a Shot. Give a Shot. programme and to help provide 50 million additional immunisations for children in developing countries by 2024, to bring the total since 2013 to 100 million.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 203-1 Infrastructure investments and services supported

2) Disclosure 413-1 Operations with local community engagement, impact assessments, and development programs

 

Disclosure 203-1 Infrastructure investments and services supported corresponds to:

Disclosure 413-1 Operations with local community engagement, impact assessments, and development programs does not correspond to any SDG.

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

1) This case study is based on published information by WBA, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) https://www.globalreporting.org/standards/gri-standards-download-center/

Note to WBA: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How WBA empowers young people across the globe appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How Mediclinic promotes information security https://sustaincase.com/case-study-how-mediclinic-promotes-information-security/ Wed, 15 Sep 2021 06:06:46 +0000 https://ccprowebs.com/new-sustaincase.com/?p=12898 Mediclinic is an international private healthcare services group established in South Africa in 1983, with divisions in Switzerland, Southern Africa (South Africa and Namibia) and the UAE. , to conduct its business in a safe and secure manner. This case study is based on the 2020 Sustainable Development Report by Mediclinic published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) […]

The post Case study: How Mediclinic promotes information security appeared first on SustainCase - Sustainability Magazine.

]]> Mediclinic is an international private healthcare services group established in South Africa in 1983, with divisions in Switzerland, Southern Africa (South Africa and Namibia) and the UAE. Effective information and cyber security is paramount for Mediclinic  Tweet This!, to conduct its business in a safe and secure manner.

This case study is based on the 2020 Sustainable Development Report by Mediclinic published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

With operations spanning multiple geographical areas and a global data network required in support of such scale, the protection of information assets is a top priority for Mediclinic. In order to promote information security Mediclinic took action to:

  • implement a Group InfoSec programme
  • promote data privacy

What are the material issues the company has identified?             

In its 2020 Sustainable Development Report Mediclinic identified a range of material issues, such as climate change, human rights, supply chain management, employee wellness and safety, waste and hazardous waste management. Among these, promoting information security stands out as a key material issue for Mediclinic.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Mediclinic engages with:

To identify and prioritise material topics Mediclinic engaged with its stakeholders through the following channels: 

Stakeholder Group                Method of engagement
Clients

 

 ·      Press Ganey® patient experience index surveys

·      Disclosure of clinical performance results

·      Systematic patient rounds during hospital stay

·      24-hour helplines

·      Health awareness days

·      Brochures and magazines

·      Websites and blogs offering health-related information

·       Social media

·      Client alliance programmes
Communities

 

 ·      Corporate social responsibility (‘CSR’) initiatives

·      Supporting employee volunteer initiatives

·      Participation at national level in health training and education

·      Public-private initiatives and joint ventures at Hirslanden, Mediclinic Southern Africa and Mediclinic Middle East

·      Participation in the Public Health Enhancement Fund (‘PHEF’) in South Africa
Employees and potential applicants

 

 ·      Annual Gallup® employee engagement surveys

·      Training and development

·      Growth opportunities

·      Intranet and social media

·      Newsflashes and regular electronic updates

·      Performance reviews and formal recognition

·      Leadership video conferences and roadshows

·      Employee wellness programmes

·      Magazines and newsletters

·      Non-executive director for workforce engagement
Governments and authorities

 

 ·      Regular meetings

·      Participation in conferences and seminars

·      Representation on industry bodies and government boards

·      Participation in PPPs to enable healthcare, training and research
Healthcare insurers ·      Regular meetings regarding possible cost savings, clinical quality and healthcare delivery improvements

·      Annual tariff negotiations in a fair and transparent manner
Industry associations

 

 ·      Membership of industry associations and representation on governing bodies

·      Participation in research commissioned by associations

·      Participation in conferences
Industry partners

 

 ·      Direct engagement based on industry knowledge and market reputations

·      Cooperation and PPPs

·      Introductions through advisors

·      Industry conferences and events
Investors

 

 ·      Investor Relations department

·      Shareholder annual general meetings

·      Financial results reporting and presentations

·      Investor meetings, roadshows and conferences

·      Operational site visits

·      Stock exchange announcements

·      Sell-side analyst and salesforce meetings

·      Corporate website
Media ·      Media releases

·      Press conferences

·      Financial results reporting and presentations

·      Interviews and responses to media enquiries

·      Paid advertisements

·      Monitoring industry-related news and proactive response

·      Social media

·      The Future of Healthcare blog
Medical practitioners ·      Regular meetings

·      Participation in hospital clinical committees

·      Continuous professional education events

·      Electronic newsletters

·      Networking and know-how exchange events at Hirslanden

·      Dedicated medical practitioner portals at Hirslanden and Mediclinic Southern Africa

·      Medical practitioner participation in hospital boards

·      Biannual engagement events at Mediclinic Middle East

·      Annual Research Day at Mediclinic Middle East
Suppliers ·      Regular meetings and business reviews

·      Contract negotiations and management post-signature

·      Electronic product approval processes

·      Product demonstrations and evaluations

·      Training on product specifications

·      Attendance at trade fairs

·      Factory visits

·      Annual Modern Slavery Act due diligence questionnaire

What actions were taken by Mediclinic to promote information security?

In its 2020 Sustainable Development Report Mediclinic reports that it took the following actions for promoting information security:

  • Implementing a Group InfoSec programme
  • Mediclinic implements an elaborate Group InfoSec programme to optimally manage, monitor, detect and respond to InfoSec. The Group InfoSec Committee is represented by all divisions through dedicated Divisional Information Security Officers, while the proceedings of this committee are governed and informed through information security best practices sourced from several internationally acclaimed information and cyber security institutions. The Group InfoSec programme is based on the following guiding principles:
    • Adopting a risk-based approach towards cyber threats, which considers the likelihood of any risk materialising as well as its potential impact and measures for prevention and detection.
    • Expanding responsibility for cyber security beyond ICT to the whole organisation.
    • Ensuring end-to-end security across business processes, for mobile workers and teams as well as for data flows across geographic borders.
    • Implementing cyber-security-by-design, i.e. provision for effective protection against cyber threats from the outset when ICT capabilities are acquired or developed.
  • Promoting data privacy
  • Mediclinic reaffirmed its commitment to protecting the personal data of its stakeholders by embarking on an extensive Group-wide data privacy project to align and ensure compliance with all relevant data protection legislation, as may be applicable in the various countries of operation, including the EU’s General Data Protection Regulation (‘GDPR’), widely regarded as the gold standard for data protection. The Group Privacy and Data Protection Policy has been reviewed to ensure alignment to the GDPR standards and various initiatives are underway to ensure that core components are compliant with the GDPR framework. The project has been rolled out to the entire Group to ensure that other applicable data protection legislation is also complied with, or where no such specific legislations exist (i.e. Namibia), GDPR standards are complied with as a minimum.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data

Disclosure 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

1) This case study is based on published information by Mediclinic, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) https://www.globalreporting.org/standards/gri-standards-download-center/

Note to Mediclinic: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How Mediclinic promotes information security appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How Cardinal Health promotes patient safety https://sustaincase.com/case-study-how-cardinal-health-promotes-patient-safety/ Fri, 10 Sep 2021 06:09:29 +0000 https://ccprowebs.com/new-sustaincase.com/?p=12887 Headquartered in Dublin, Ohio, Cardinal Health plays an important role in the healthcare industry by acting as a crucial link between the clinical and operational worlds, focused on helping its customers improve the lives of people every day. Cardinal Health’s quality policy affirms its commitment to patient safety and to providing products and services that meet or exceed the expectations of its customers. This case study is based on the 2019 Corporate Citizenship Report by Cardinal Health published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate […]

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]]> Headquartered in Dublin, Ohio, Cardinal Health plays an important role in the healthcare industry by acting as a crucial link between the clinical and operational worlds, focused on helping its customers improve the lives of people every day. Cardinal Health’s quality policy affirms its commitment to patient safety and to providing products and services that meet or exceed the expectations of its customers.

This case study is based on the 2019 Corporate Citizenship Report by Cardinal Health published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

Patient safety and product quality are foundational to Cardinal Health’s business  Tweet This!, with safety and quality policies and procedures guiding Cardinal Health through the process of manufacturing, distribution and marketing. In order to promote patient safety Cardinal Health took action to:

  • implement a quality management system
  • provide product quality training
  • measure and monitor effectiveness
  • apply corrective and preventive action (CAPA) systems
  • meet product materials restrictions
  • implement supplier quality programmes

What are the material issues the company has identified?            

In its 2019 Corporate Citizenship Report Cardinal Health identified a range of material issues, such as ethics and compliance, data privacy and security, environmental emissions and impact, supply chain management. Among these, promoting patient safety stands out as a key material issue for Cardinal Health.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Cardinal Health engages with:

Stakeholder Group
Employees
Customers
Investors
Suppliers
Regulators
Standard-setters
Peer companies

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics Cardinal Health asked internal stakeholders to respond to a survey to assess their level of concern about each topic.

What actions were taken by Cardinal Health to promote patient safety?

In its 2019 Corporate Citizenship Report Cardinal Health reports that it took the following actions for promoting patient safety:

  • Implementing a quality management system
  • Cardinal Health’s quality management system is built on the requirements and guiding principles of patient and user safety, regulatory compliance and continuous improvement. Cardinal Health implements quality procedures that take into account the regulatory requirements for the markets worldwide where it manufactures or distributes products. Cardinal Health tracks quality performance in its businesses and within its sites with metrics that are regularly reviewed at sites, in management review meetings and as part of its goal-setting process, also maintaining quality certification to global industry standards. More than 100 of Cardinal Health’s manufacturing, distribution and other operating facilities are certified to ISO 13485:2016 (Medical Devices — Quality Management Systems) standards.
  • Providing product quality training
  • Cardinal Health employees responsible for product quality are trained in current good manufacturing practices. Non-manufacturing teams receive product training, including regulatory and quality standards, as appropriate.
  • Measuring and monitoring effectiveness
  • Cardinal Health conducts internal audits to verify that its global quality system conforms to internal and external requirements and is effectively implemented and maintained. Worldwide health authorities also review Cardinal Health’s performance to ensure quality and compliance. During FY19, Cardinal Health had more than 300 external regulatory inspections across all its businesses.
  • Applying corrective and preventive action (CAPA) systems
  • Cardinal Health maintains corrective and preventive action (CAPA) systems that assist it in investigating actual or potential product quality or safety issues to find root causes and prevent occurrences or recurrences. Cardinal Health initiates corrective actions (such as product advisories, field actions or recalls) as necessary to help ensure quality and safety issues are quickly and effectively addressed.
  • Meeting product materials restrictions
  • Cardinal Health’s global strategies and programmes help to make sure that it meets product materials restrictions, including the EU RoHS2 Directive, EU REACH Regulation and others. As part of its product quality reviews, Cardinal Health consults several lists, including California Proposition 65, EU Medical Devices Regulation, EU REACH Substances of Very High Concern, EU RoHS and Montreal Protocol on Substances that Deplete the Ozone Layer.
  • Implementing supplier quality programmes
  • Cardinal Health has supplier quality programmes for the materials and components used in the products that it self-manufactures and the selection, qualification and oversight of suppliers that manufacture products on its behalf. These programmes focus on patient safety and regulatory compliance. Controls such as quality system audits and CAPAs are designed to provide assurance that the facilities manufacturing the materials or components that Cardinal Health procures have quality systems in place, so that final product complies with its specifications and adheres to regulatory requirements. Cardinal Health conducts routine quality audits of suppliers as required by law.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 416-1 Assessment of the health and safety impacts of product and service categories

Disclosure 416-1 Assessment of the health and safety impacts of product and service categories does not correspond to any SDG.

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

1) This case study is based on published information by Cardinal Health, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) https://www.globalreporting.org/standards/gri-standards-download-center/

Note to Cardinal Health: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How Cardinal Health promotes patient safety appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How Humana promotes an inclusive and diverse workplace https://sustaincase.com/case-study-how-humana-promotes-an-inclusive-and-diverse-workplace/ Mon, 02 Mar 2020 15:50:26 +0000 https://ccprowebs.com/new-sustaincase.com/?p=10478 Humana is a leading American health insurance company based in Louisville, Kentucky, supporting, in 2028, over 16 million members, in addition to millions of patients treated at Humana’s affiliated primary care medical clinics. , regardless of background or culture. This case study is based on the 2018 Corporate Social Responsibility Report by Humana published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and […]

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]]> Humana is a leading American health insurance company based in Louisville, Kentucky, supporting, in 2028, over 16 million members, in addition to millions of patients treated at Humana’s affiliated primary care medical clinics. Inclusion enables Humana to create a meaningful work environment where all employees feel welcome and safe to be their true selves  Tweet This!, regardless of background or culture.

This case study is based on the 2018 Corporate Social Responsibility Report by Humana published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

Humana celebrates differences, because inclusion and diversity lead to innovation, quality and growth – and, it’s simply the right thing to do. In order to promote an inclusive and diverse workplace Humana took action to:

  • provide Network Resource Groups
  • create Inclusion & Diversity Local Councils
  • promote pay equity

What are the material issues the company has identified?

In its 2018 Corporate Social Responsibility Report Humana identified a range of material issues, such as GHG emissions, member heath, anti-corruption, associate well-being, member privacy, product responsibility. Among these, promoting an inclusive and diverse workplace stands out as a key material issue for Humana.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Humana engages with:

Stakeholder Group
Employees
Members
Suppliers
Providers
Community partners

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics Humana engaged, through interviews and surveys, with more than 1,000 stakeholders – including employees, members, healthcare providers, suppliers and community partners –, to learn what corporate responsibility topics were of greatest importance to them.

What actions were taken by Humana to promote an inclusive and diverse workplace?

In its 2018 Corporate Social Responsibility Report Humana reports that it took the following actions for promoting an inclusive and diverse workplace:

  • Providing Network Resource Groups
  • Humana has nine employee-led and employee-driven Network Resource Groups (NRGs), open to all employees. Each NRG provides members with the opportunity to network and grow as a professional while contributing to Humana’s inclusive culture and helping to drive marketplace initiatives. NRGs are an important part of Humana’s inclusion and diversity efforts, and they continue to grow. Almost 30 percent of Humana employees are a member of at least one NRG, and new NRGs are created to support employees’ emerging needs. In 2018, Humana formed GenUs, a multi-generational NRG, to help employees create and build intergenerational connections and to celebrate uniqueness. GenUs helps Humana employees better understand each other and break down generational barriers that suppress diversity of thought. Often, the NRGs find ways to collaborate and better serve Humana employees’ needs. The Kinship Care Support Group, cosponsored by GenUs and the Caregivers NRG, is a safe place for employees to share their caregiving experiences and learn from others.
  • Creating Inclusion & Diversity Local Councils
  • Humana’s Inclusion & Diversity Local Councils cultivate community at Humana’s office locations across the US. Wherever Humana works, volunteer I&D Local Councils create activities and events that help employees experience a sense of inclusion and belonging, cultivating uniqueness. Each location’s council tailors its activities based on local goals and community preferences. This can include everything, from promoting membership in Humana’s NRGs, planning Inclusion & Diversity Days, partnering with Well-being Champions and ambassadors, connecting employees to volunteer time off activities with Bold Goal community partners, and building relationships with partners in the area. I&D Local Councils work to foster community within Humana’s changing workforce. When the councils were first formed, approximately 10 percent of employees worked outside of Humana offices. In 2018, that number rose to about 40 percent and could be as high as 90 percent of employees working outside of an office, depending on the team and role. In 2018, Humana established nine new I&D Local Councils.
  • Promoting pay equity
  • Humana’s pay philosophy is designed to motivate and reward its employees for their skill development, demonstration of Humana’s values and performance. This may include base pay, incentive pay, overtime and other supplemental pay. With the introduction of Humana’s Associate Incentive Plan in 2018, all full and part-time employees participate in an incentive programme at a minimum of four percent of base salary, based on company and individual performance.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 405-1 Diversity of governance bodies and employees

Disclosure 405-1 Diversity of governance bodies and employees corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

 

References:

1) This case study is based on published information by Humana, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) https://www.globalreporting.org/standards/gri-standards-download-center/

Note to Humana: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How Humana promotes an inclusive and diverse workplace appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How Walgreens Boots Alliance treats waste responsibly https://sustaincase.com/case-study-how-walgreens-boots-alliance-treats-waste-responsibly/ Thu, 23 Jan 2020 17:16:43 +0000 https://ccprowebs.com/new-sustaincase.com/?p=10366 Walgreens Boots Alliance is a leading global pharmacy-led health and wellbeing enterprise with a portfolio of highly regarded and long-established product brands, employing more than 415,000 people and present in over 25 countries worldwide. , and to contributing to the drive for increasingly circular economies through increased re-use and recycling. This case study is based on the 2018 Corporate Social Responsibility Report by Walgreens Boots Alliance published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: […]

The post Case study: How Walgreens Boots Alliance treats waste responsibly appeared first on SustainCase - Sustainability Magazine.

]]> Walgreens Boots Alliance is a leading global pharmacy-led health and wellbeing enterprise with a portfolio of highly regarded and long-established product brands, employing more than 415,000 people and present in over 25 countries worldwide. Walgreens Boots Alliance is committed to reducing the waste it creates on a comparable basis  Tweet This!, and to contributing to the drive for increasingly circular economies through increased re-use and recycling.

This case study is based on the 2018 Corporate Social Responsibility Report by Walgreens Boots Alliance published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

Walgreens Boots Alliance seeks to do its part to improve recycling rates and eradicate waste in order to promote a more circular economy, a restorative and regenerative economic model designed to eliminate waste and minimise negative impacts of products and services through system-wide innovation. In order to treat waste responsibly Walgreens Boots Alliance took action to:

  • implement a zero waste to landfill project across U.S. distribution centres
  • reduce single-use plastics
  • run the Spring Cleanup Campaign
  • promote pharmacy recycling
  • divert feminine hygiene products and diaper waste from landfill

What are the material issues the company has identified?

In its 2018 Corporate Social Responsibility Report Walgreens Boots Alliance identified a range of material issues, such as access to affordable and quality healthcare, product safety, consumer health education and marketing, employee health, safety and wellbeing, data privacy and security. Among these, treating waste responsibly stands out as a key material issue for Walgreens Boots Alliance.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Walgreens Boots Alliance engages with:

Stakeholder Group                Method of engagement
Non-governmental organisations (NGOs)

 

 

 ·      At a minimum, quarterly meetings with key charity partners

·      Formal yearly feedback with key charity partners

·      Regular and ad hoc meetings, as well as conference participation with NGOs; frequency varies from business to business and from group to group
Stockholders, investors, lenders

 

 ·      Annual stockholders meeting

·      Frequent dialogue through the investor relations team

·      May 2018 sell-side analyst event, participation in investor conferences at least twice yearly

·      Annual submission of CDP Climate Change questionnaire
Government bodies and agencies

 

 ·      Weekly or more frequent meetings with government agencies

·      Weekly or more frequent dialogue with membership associations

·      Consultation responses at national and international levels

·      Quarterly industry panels
Internal stakeholders

 

 ·      Annual employee performance reviews/appraisals

·      Quarterly and/or annual employee feedback surveys, varies from business to business

·      Ethics, safety, compliance, development and other training—frequency varies from business to business and from role to role

·      Daily Company and business communications through email, intranet and bulletin boards

·      Quarterly town hall meetings with senior leadership
Suppliers ·      Annual supplier conferences

·      Quarterly joint business plans meetings with selected suppliers
Communities

 

 ·      Daily, through Walgreens Boots Alliance’s retail pharmacies and CSR initiatives

·      Annual campaigns with charity partners

·      Daily response to issues raised on social media
Customers (pharmacy benefit managers (PBMs), pharmacists, consumers, patients)

 

 ·      Always-on Walgreens and Boots UK customer satisfaction surveys

·      Corporate website, business websites

·      Social media

·      Daily, through Walgreens Boots Alliance’s retail pharmacies and CSR initiatives
Academics

 

 ·      Face-to-face bi-annual meetings

·      Regular guest-speaker slots

·      Presentations at scientific meetings several times a year
Media

 

 ·      Media releases and social media most weekdays

·      Quarterly streaming of earnings call with analysts, twice yearly streaming of executive participation in investor conferences

·      Media interviews
Peers

 

 ·      Ad-hoc meetings and regular dialogue through membership organisations

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics Walgreens Boots Alliance carried out 60 in-depth stakeholder interviews and, through a third party, conducted surveys with thousands of customers in its two largest markets, the U.S. and the UK.

What actions were taken by Walgreens Boots Alliance to treat waste responsibly?

In its 2018 Corporate Social Responsibility Report Walgreens Boots Alliance reports that it took the following actions for treating waste responsibly:

  • Implementing a zero waste to landfill project across U.S. distribution centres
  • The Walgreens zero waste to landfill project was implemented across 15 Walgreens distribution facilities in the U.S. and Puerto Rico, after a pilot test in select locations. In fiscal 2018, the facilities involved in the project diverted 93 percent of waste from landfill, compared with 88 percent in fiscal 2017. Walgreens also carried out an audit of the current recycling processes at its corporate campus in Deerfield, Illinois, in partnership with the Astor Company, a recycling and consulting firm. The audit analysed current programmes, gathered information for a potential composting programme and generated baseline data for measuring effectiveness of future strategies. Among the resulting key learnings were increasing standardised recycling containers, implementing the composting programme and consolidating an improved cardboard recycling programme. Additionally, in fiscal 2018, during the renovation of 17 stores in Gainesville, Florida, Walgreens diverted 107.3 metric tonnes of construction material from landfill to recycling and also diverted more than 3.4 million pounds (1.5 million kilograms) of products from landfills across the U.S. by donating them to Feeding America, the largest domestic hunger-relief and food rescue organisation.
  • Reducing single-use plastics
  • In a commitment to reduce single-use plastics, in July 2018 Boots UK joined the UK Plastics Pact, led by WRAP (Waste and Resources Action Programme). The Pact initiative brings together businesses from across the entire plastics value chain with UK governments and non-governmental organisations to tackle the issue of plastic waste. Through its pledge to the Pact, Boots UK aims to help make a fundamental change in the way businesses design, produce, use, re-use, dispose and reprocess plastics. Boots UK is working collectively with members of the Pact, including other major retailers, to transform the UK plastic packaging sector through a multi-step approach, including making 100 percent of plastic packaging reusable, recyclable or compostable by the year 2025.
  • Running the Spring Cleanup Campaign
  • In April 2018, the Walgreens support office in Deerfield, Illinois held its annual Spring Cleanup Campaign. Over the course of the week-long campaign, more than 37,000 pounds (16,000 kilograms) of paper were collected for shredding and recycling. In addition, over 3,400 pounds (1,500 kilograms) of electronic waste were collected for environmentally responsible disposal. The Spring Cleanup Campaign at Walgreens Boots Alliance UK office locations resulted in the removal of redundant IT equipment, documents for archiving, used batteries and general waste. Employees also donated gently used clothing items to Cancer Research UK, replaced plastic bottled water with canned water and replaced plastic cutlery and dishware with compostable alternatives.
  • Promoting pharmacy recycling
  • In fiscal 2018 Walgreens retail pharmacies completed the implementation of a new process for returning disposable patient information to distribution centres for recycling. As of August 2018, Shredit, a document destruction firm, was removing documents from more than 8,000 pharmacies. Between December 2016 and August 2018, this recycling process translated to more than 317,000 saved trees and more than 129 million saved gallons of water.
  • Diverting feminine hygiene products and diaper waste from landfill
  • Boots UK works with an external waste service provider to divert feminine hygiene products and diaper waste from landfill, converting them to fuel pellets for incinerators. After a pilot programme in the Boots UK support office in fiscal 2017, the process was extended in 2018 to most Boots stores and, during the fiscal year, 97 metric tonnes were diverted for incineration, out of a total of 136 metric tonnes.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 301-3 Reclaimed products and their packaging materials

2) Disclosure 306-2 Waste by type and disposal method

 

Disclosure 301-3 Reclaimed products and their packaging materials corresponds to:

  • Sustainable Development Goal (SDG) 8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
  • Business theme: Resource efficiency of products and services
  • Sustainable Development Goal (SDG) 12: Ensure sustainable consumption and production patterns
  • Business theme: Resource efficiency of products and services 

Disclosure 306-2 Waste by type and disposal method corresponds to:

 

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References:

1) This case study is based on published information by Walgreens Boots Alliance, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) https://www.globalreporting.org/standards/gri-standards-download-center/

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