Sector: Telecommunications Archives - SustainCase - Sustainability Magazine https://sustaincase.com/category/telecommunications/ Insights on how you can protect the environment, maintain and increase the value of your company, through a structured CSR/Sustainability process with the use of the GRI Standards. Learn how Today's Best-Run Companies are achieving Economic, Social, and Environmental Success - and How You Can Too... Mon, 16 Sep 2024 07:21:02 +0000 en-US hourly 1 https://wordpress.org/?v=7.0.3 Case study: How TELUS creates economic value for its stakeholders https://sustaincase.com/case-study-how-telus-creates-economic-value-for-its-stakeholders/ Mon, 16 Sep 2024 06:00:08 +0000 https://sustaincase.com/?p=19614 TELUS is a world-leading communications technology company with more than $18 billion in annual revenue and 18 million customer connections spanning wireless, data, IP, voice, television, entertainment, video and security over its award-winning networks. This case study is based on the 2022 Sustainability and ESG Report by TELUS, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing. Abstract  […]

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]]> TELUS is a world-leading communications technology company with more than $18 billion in annual revenue and 18 million customer connections spanning wireless, data, IP, voice, television, entertainment, video and security over its award-winning networks. TELUS’ social purpose drives all areas of its business, to ultimately create long-term, sustainable value for all its stakeholders.  Tweet This!

This case study is based on the 2022 Sustainability and ESG Report by TELUS, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Layout 1

Abstract 

Through all of its business activities, TELUS seeks to generate sustainable value for employees, suppliers, and all its stakeholders. In order to create economic value for its stakeholders TELUS took action to:

  • create economic value for employees
  • create economic value for shareholders
  • create economic value for suppliers
  • create economic value for governments

What are the material issues the company has identified?  

In its 2022 Sustainability and ESG Report TELUS identified a range of material issues, such as climate change, human rights, diversity and inclusion, community investment. Among these, creating economic value for its stakeholders stands out as a key material issue for TELUS.

Stakeholder engagement in accordance with the GRI Standards   

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups TELUS engages with:

Stakeholder Group                Method of engagement (in 2022)
Team members

 

 ·      A comprehensive survey uncovered the ESG topics that matter most to TELUS’ team members
Academic institutions and NGOs

 

 ·      Direct engagement

·      Forum participation and event attendance with NGO partners such as Thompson Rivers University, Global Compact Network Canada, Canadian Business for Social Responsibility and the Business Renewables Centre Canada
Local communities

 

 ·      TELUS Community Boards, composed of local leaders, were engaged to make recommendations on funding the projects, places, and people that need TELUS Friendly Future Foundation and TELUS support the most
Suppliers

 

 ·      Quarterly supplier performance management meetings as well as interviews with critical suppliers and strategic partners to discuss items such as equity, diversity and inclusion and environmental impacts
Suppliers ·      New product development, as needed

·      Periodic safety and quality audits
Shareholders and debtholders

 

 ·      One-on-one meetings

·      Roadshows

·      Conferences

·      Discussions with the Executive Team

·      Conference calls

·      Press releases and media relations

·      Annual General Meeting of shareholders

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics TELUS engaged with its stakeholders through a survey.

What actions were taken by TELUS to create economic value for its stakeholders?

In its 2022 Sustainability and ESG Report TELUS reports that it took the following actions for creating economic value for its stakeholders:

  • Creating economic value for employees
  • In 2022, TELUS paid $3.5 billion in salaries, benefits and other compensation.
  • Creating economic value for shareholders
  • In 2022, TELUS paid $1.9 billion in dividends to shareholders.
  • Creating economic value for suppliers
  • In 2022, TELUS spent $6.3 billion in goods and services purchased.
  • Creating economic value for governments
  • In 2022, TELUS paid and remitted $2.4 billion in taxes to federal, provincial and municipal governments in Canada.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

References:

This case study is based on published information by TELUS, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://assets.ctfassets.net/fltupc9ltp8m/2PXeAJVjBdd8ivjg4ppYUu/d68465666e793708b19e34202a6631a7/TELUSSustainability2022EN_04_06_2023.pdf

Note to TELUS: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

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]]> Case study: How INTOUCH creates economic value for its stakeholders https://sustaincase.com/case-study-how-intouch-creates-economic-value-for-its-stakeholders/ Wed, 05 Jun 2024 06:05:42 +0000 https://sustaincase.com/?p=19168 INTOUCH is a holding company that invests in telecom, media, technology, and digital businesses as well as businesses with growth potential and sustainable revenue and profit. INTOUCH always explores new investment opportunities that bear constant revenue and profit, and create long-term value for all its stakeholders. This case study is based on the 2022 Annual Report by INTOUCH, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, […]

The post Case study: How INTOUCH creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> INTOUCH is a holding company that invests in telecom, media, technology, and digital businesses as well as businesses with growth potential and sustainable revenue and profit. INTOUCH always explores new investment opportunities that bear constant revenue and profit, and create long-term value for all its stakeholders.

This case study is based on the 2022 Annual Report by INTOUCH, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Layout 1

Abstract

Creating shared value is, for INTOUCH, a vital principle in maximising both economic and social value for all its stakeholders.  Tweet This! In order to create economic value for its stakeholders INTOUCH took action to:

  • create economic value for management and employees
  • create economic value for shareholders
  • create economic value for the government
  • create economic value for communities

What are the material issues the company has identified?

In its 2022 Annual Report INTOUCH identified a range of material issues, such as high, stable and sustainable growth in return on investment, good corporate governance practice, prudent risk and crisis management, transparent communication and disclosure. Among these, creating economic value for its stakeholders stands out as a key material issue for INTOUCH.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups INTOUCH engages with:

Stakeholder Group                Method of engagement (Inform)
Shareholders and Investors

 

 ·      Hold annual / extra general meeting of shareholders

·      2 Online meetings for public investors and the media organised by the Stock Exchange of Thailand

·      Disclose information on the SET Link system

·      Intouch’s website

·      Online / Offline meetings and providing information to shareholders, investors, and the general public

·      Annual Report / Form 56-1 One Report

·      Inquiry via the Investor relations department
Employees

 

 ·      Quarterly meeting and engagement activities

·      Establishment of the company welfare committee

·      Conduct an employee engagement survey

·      Organising meetings of supervisors and employees to share opinions and recommendations on work improvement and engagement

·      Meeting between employee supervisor and human resource department to share and agree on development programmes that are required to match with company direction

·      Training, seminars, and test on knowledge related to business topics
Portfolio companies

 

 ·      Monthly / quarterly meetings to exchange information

·      Organise networking activities

·      Appoint representatives to sit on board of directors
Business partners

 

 ·      Meeting to exchange information

·      Annual Report / Form 56-1 One Report
Regulatory body

 

 

 ·      Meeting

·      Disclosure

·      Discussion

·      Attending seminars / giving opinion

·      Join the network of the government sector

·      Annual Report / Form 56-1 One Report
Financial institutions

 

 

 ·      Disclose information on the SET Link system

·      Company’s websites

·      Meetings

·      Annual Report / Form 56-1 One Report
Societies / Local communities

 

 ·      Company’s website

·      Annual Report / Form 56-1 One Report

·      CSR activities
Suppliers

 

 ·      Meetings

·      Annual Report / Form 56-1 One Report

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics INTOUCH engaged with its stakeholders through meetings and in-depth discussions.

What actions were taken by INTOUCH to create economic value for its stakeholders?

In its 2022 Annual Report INTOUCH reports that it took the following actions for creating economic value for its stakeholders:

  • Creating economic value for management and employees
  • In 2022, INTOUCH paid 24 million Bath for management’s benefits and 56 million Bath for employees’ benefits.
  • Creating economic value for shareholders
  • In 2022, INTOUCH paid 10,774 million Bath in dividends to shareholders.
  • Creating economic value for the government
  • In 2022, INTOUCH paid 1 million Bath in taxes.
  • Creating economic value for communities
  • In 2022, INTOUCH spent 1 million Bath in investments and expenditures regarding community development, social infrastructure and the environment.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

References:

This case study is based on published information by INTOUCH, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.intouchcompany.com/download/AGM2023/AGM2023FORM56-1_en.pdf

Note to INTOUCH: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How INTOUCH creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How Telkom creates economic value for its stakeholders https://sustaincase.com/case-study-how-telkom-creates-economic-value-for-its-stakeholders/ Fri, 01 Mar 2024 06:56:34 +0000 https://sustaincase.com/?p=17452 PT Telkom Indonesia or Telkom is engaged in information and communication technology (ICT) services and telecommunications networks, implementing customer-oriented business and operational strategies. This case study is based on the 2021 Sustainability Report by Telkom, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.  Abstract Telkom manages the environmental, social, and governance (ESG) aspects of its operations […]

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]]> PT Telkom Indonesia or Telkom is engaged in information and communication technology (ICT) services and telecommunications networks, implementing customer-oriented business and operational strategies. In addition to recording economic value, Telkom also distributes economic value to its stakeholders, including the government, suppliers and partners, and employees.  Tweet This!

This case study is based on the 2021 Sustainability Report by Telkom, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing. 

Layout 1

Abstract

Telkom manages the environmental, social, and governance (ESG) aspects of its operations to create shared value for the company, all its stakeholders and the environment. In order to create economic value for its stakeholders Telkom took action to:

  • create economic value for employees
  • create economic value for suppliers and partners
  • create economic value for creditors

What are the material issues the company has identified?

In its 2021 Sustainability Report Telkom identified a range of material issues, such as customer data protection and privacy, anti-corruption, innovation and digitalisation, quality of product and service. Among these, creating economic value for its stakeholders stands out as a key material issue for Telkom.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process s of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Telkom engages with:

To identify and prioritise material topics Telkom engaged with its stakeholders through the following channels:

Stakeholder Group                Method of engagement
Employees ·      Callout s

·      Regular meetings with management

·      Annual trainings

·      Sekar-Telkom

·      PKB negotiations every two years

·      Employee Complaint Centre
Customers ·      Customer satisfaction survey

·      Customer Complaint Centre
Shareholders and Investors

 

 ·      Annual General Meeting of Shareholders (GMS)

·      Extraordinary GMS

·      Quarterly performance explanations

·      Meetings with investors through Conferences and/or Non-Deal Roadshows and other scheduled meetings
Government

 

 

 ·      Regular meetings with the Ministry of SOEs and Ministry of Communication and Information

·      Hearings with the DPR and working visits which are carried out according to a set schedule
Work Partners

 

 ·      Supplier performance assessments

·      Meetings during tender and procurement contracts

·      Vendor/supplier selection and management

·      Further procurement processes
Community

 

 

 ·      Deliberation in planning community empowerment activities

·      Implementing activities and monitoring programme realisation

·      Community empowerment and other philanthropy programmes
Mass Media

 

 ·      Press releases

·      Media gatherings

·      Press conferences

·      Press briefings

What actions were taken by Telkom to create economic value for its stakeholders?

In its 2021 Sustainability Report Telkom reports that it took the following actions for creating economic value for its stakeholders:

  • Creating economic value for employees
  • In 2021, Telkom paid Rp billion 13,660 for employee salaries and allowances.
  • Creating economic value for suppliers and partners
  • In 2021, Telkom paid Rp billion 44,811 to suppliers and partners.
  • Creating economic value for creditors
  • In 2021, Telkom paid Rp billion 48,166 to creditors.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

 

References:

This case study is based on published information by Telkom, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.telkom.co.id/data/lampiran/1650968279871_Sustainability Report Telkom 2021.pdf

Note to Telkom: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How Telkom creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How Magyar Telekom creates economic value for its stakeholders https://sustaincase.com/case-study-how-magyar-telekom-creates-economic-value-for-its-stakeholders/ Fri, 19 Jan 2024 07:29:59 +0000 https://ccprowebs.com/new-sustaincase.com/?p=15734 Magyar Telekom is the leading Hungarian telecommunications service provider company, headquartered in Budapest. Magyar Telekom seeks to make sure that, through its operations, sustainable value is generated for all its stakeholders, including investors, employees and suppliers. This case study is based on the 2021 Sustainability Report by Magyar Telekom, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and […]

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]]> Magyar Telekom is the leading Hungarian telecommunications service provider company, headquartered in Budapest. Magyar Telekom seeks to make sure that, through its operations, sustainable value is generated for all its stakeholders, including investors, employees and suppliers.

This case study is based on the 2021 Sustainability Report by Magyar Telekom, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing. 

Through its business, Magyar Telekom creates significant shared value for its stakeholders  Tweet This! in the form of wages and taxes paid, among others. In order to create economic value for its stakeholders Magyar Telekom took action to:

  • create economic value for employees
  • create economic value for suppliers
  • create economic value for investors
  • create economic value for the state
  • create economic value for communities

What are the material issues the company has identified?

In its 2021 Sustainability Report Magyar Telekom identified a range of material issues, such as waste management, human rights, equal opportunities, climate protection and energy efficiency, resource consumption, initiatives to eliminate the digital divide. Among these, creating economic value for its stakeholders stands out as a key material issue for Magyar Telekom.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process s of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Magyar Telekom engages with:

Stakeholder Group
Investors
Customers
Employees
Regulators
Communities
NGOs
Suppliers and partners
Media
Future generations

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics Magyar Telekom engaged with its stakeholders through a questionnaire survey.

What actions were taken by Magyar Telekom to create economic value for its stakeholders?

In its 2021 Sustainability Report Magyar Telekom reports that it took the following actions for creating economic value for its stakeholders:

  • Creating economic value for employees
  • In 2021, Magyar Telekom paid HUF 75 880 million for employee wages and benefits.
  • Creating economic value for suppliers
  • In 2021, Magyar Telekom paid HUF 349 311 million to suppliers.
  • Creating economic value for investors
  • In 2021, Magyar Telekom paid HUF 28 716 million to capital investors.
  • Creating economic value for the state
  • In 2021, Magyar Telekom paid HUF 50 424 million to the state (profit tax +crisis tax + telecom tax + utility tax).
  • Creating economic value for communities
  • In 2021, Magyar Telekom spent HUF 170 million in community investments (donations, institutional sponsorship, voluntary work, education).

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

This case study is based on published information by Magyar Telekom, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.telekom.hu/static-tr/sw/file/Magyar-Telekom_Sustainability-Report_2021.pdf

Note to Magyar Telekom: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How Magyar Telekom creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How Fastweb creates economic value for its stakeholders https://sustaincase.com/case-study-how-fastweb-creates-economic-value-for-its-stakeholders/ Wed, 17 Jan 2024 06:57:26 +0000 https://ccprowebs.com/new-sustaincase.com/?p=15729 With 2.7 million fixed network customers and 2.4 million mobile network customers, Fastweb is a leading telecommunications operator in Italy. This case study is based on the 2021 Sustainability Report by Fastweb, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.   Fastweb seeks to make sure, through its operations, that long-term, sustainable value is created for […]

The post Case study: How Fastweb creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> With 2.7 million fixed network customers and 2.4 million mobile network customers, Fastweb is a leading telecommunications operator in Italy. Generating value for its stakeholders and guaranteeing that its customers enjoy high-performance services, is a top priority for Fastweb.  Tweet This!

This case study is based on the 2021 Sustainability Report by Fastweb, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.  

Fastweb seeks to make sure, through its operations, that long-term, sustainable value is created for employees, the public administration and all other stakeholders. In order to create economic value for its stakeholders Fastweb took action to:

  • create economic value for employees
  • create economic value for investors
  • create economic value for the public administration
  • create economic value for the community

What are the material issues the company has identified?

In its 2021 Sustainability Report Fastweb identified a range of material issues, such as fight against climate change, energy efficiency, privacy and cybersecurity, digital skills for the future. Among these, creating economic value for its stakeholders stands out as a key material issue for Fastweb.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process s of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Fastweb engages with:

To identify and prioritise material topics Fastweb engaged with its stakeholders through the following channels:

Stakeholder Group                Method of engagement
Employees ·      Vision meeting

·      Communication and ongoing dialogue through Agorà, the company Intranet

·      Periodic conventions (Road Shows, Canvass, etc.)

·      Tools to formulate proposals and ideas or request information (group mailboxes, surveys, etc.)

·      Periodic staff meetings for each function

·      Periodic performance reviews
Customers ·      Internet channels (website, monthly newsletters, MyFastweb)

·      Social Media

·      Forums

·      Net Promoter Score survey

·      Conciliation procedures

·      Alternative dispute resolution portal

·      Cooperation with Consumer Associations
Swisscom Group ·      Meetings of the Board of Directors

·      Annual and periodic management reports

·      Periodic exchange of information between corresponding functions
Suppliers ·      Online Platform

·      Periodic progress and supplier/company unit alignment meetings
Community

 

 ·      Ongoing management of partnerships with civil society and charitable organisations for digital, social and local development

·      Websites and social media

·      Monthly and annual company reputation surveys (RepTrack surveys)
Public administration and supervisory authority ·      EWork groups

·      Industry technical workshops

·      Public consultation procedures

·      Contribution in defining new standards and corresponding binding provisions
Media ·      Press releases

·      Press conferences

·      Website

·      Social Media

What actions were taken by Fastweb to create economic value for its stakeholders?

In its 2021 Sustainability Report Fastweb reports that it took the following actions for creating economic value for its stakeholders:

  • Creating economic value for employees
  • In 2021, Fastweb paid € 1 million in personnel costs.
  • Creating economic value for investors
  • In 2021, Fastweb paid €8 million in remuneration of loan capital.
  • Creating economic value for the public administration
  • In 2021, Fastweb paid € -19.6 million in duties and taxes.
  • Creating economic value for the community
  • In 2021, Fastweb spent € 6 million in the distribution of added value to the community.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

This case study is based on published information by Fastweb, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.fastweb.it/corporate/azienda-e-sostenibilita/sostenibilita/Fastweb-Report-di-Sostenibilita-2021-en.pdf

Note to Fastweb: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How Fastweb creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How AIS creates economic value for its stakeholders https://sustaincase.com/case-study-how-ais-creates-economic-value-for-its-stakeholders/ Wed, 06 Dec 2023 06:57:01 +0000 https://ccprowebs.com/new-sustaincase.com/?p=15597 Over the course of 31 years, AIS has been providing telecommunication infrastructure to Thai society. AIS seeks to utilize its strength as a smart digital life service provider to drive economic sustainability with concern for all its stakeholders, creating business, social, and environmental value. This case study is based on the 2021 Sustainability Report by AIS, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy […]

The post Case study: How AIS creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> Over the course of 31 years, AIS has been providing telecommunication infrastructure to Thai society. AIS seeks to utilize its strength as a smart digital life service provider to drive economic sustainability with concern for all its stakeholders, creating business, social, and environmental value.

This case study is based on the 2021 Sustainability Report by AIS, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing. 

Building win-win growth for its stakeholders, generating sustainable value for all, is a top priority for AIS.  Tweet This! In order to create economic value for its stakeholders AIS took action to:

  • create economic value for employees
  • create economic value for the government
  • create economic value for providers of capital
  • create economic value for communities

What are the material issues the company has identified?

In its 2021 Sustainability Report AIS identified a range of material issues, such as digital innovation, data privacy and cyber security, climate action, human capital development. Among these, creating economic value for its stakeholders stands out as a key material issue for AIS.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process s of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups AIS engages with:

Stakeholder Group                Method of engagement
Community and

society

 ·      Community relation agencies with multiple communication channels
Customers ·      AIS Call Centre

·      Complaint Centre
Corporate Customers

 

 

 

 

 ·      Channels for fielding complaints and suggestions i.e. AIS Call Centre, AIS Business Website

·      Evaluation of customer satisfaction via channels such as the corporate clients’ sales department, AIS Call Centre, ICT Solution, ICT Service Desk (technical guidance) and other online channels i.e. E-Business Portal

·      Evaluation of customer satisfaction on Enterprise Digital eService
Partners

 

 

 ·      Trade Partner satisfaction evaluation

·      Representatives of personnel who contact customers

·      Distribution channels, applications, and websites

·      Annual meeting with trade partners

·      Interview
Shareholders and investors

 

 

 

 ·      Shareholder meeting

·      Operating result announcements such as analyst conferences, investor meetings both domestically and internationally, SET opportunity day, and SET Digital Roadshow

·      Investor relations website, Email investor@ais.co.th, Line@ contact phone number

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics AIS engaged with its stakeholders through face-to-face discussions and by phone.

What actions were taken by AIS to create economic value for its stakeholders?

In its 2021 Sustainability Report AIS reports that it took the following actions for creating economic value for its stakeholders:

  • Creating economic value for employees
  • In 2021, AIS paid 9,807 million Baht for employee wages and benefits.
  • Creating economic value for the government
  • In 2021, AIS paid 31,016 million Baht to the government.
  • Creating economic value for providers of capital
  • In 2021, AIS paid 22,869 million Baht in dividends.
  • Creating economic value for communities
  • In 2021, AIS paid 27 million Baht in community investments.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

This case study is based on published information by AIS, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://investor.ais.co.th/misc/sustainability/20220218-advanc-srd-2021-en.pdf

Note to AIS: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How AIS creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How Adapt IT creates economic value for its stakeholders https://sustaincase.com/case-study-how-adapt-it-creates-economic-value-for-its-stakeholders/ Mon, 06 Nov 2023 07:03:38 +0000 https://ccprowebs.com/new-sustaincase.com/?p=15508 Adapt IT is a leader in specialised software and digitally-led business solutions, assisting clients across the targeted industries to achieve more by improving their customer experience, core business operations, business administration, enterprise resource planning and public service delivery. This case study is based on the 2021 Sustainability Report by Adapt IT, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, […]

The post Case study: How Adapt IT creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> Adapt IT is a leader in specialised software and digitally-led business solutions, assisting clients across the targeted industries to achieve more by improving their customer experience, core business operations, business administration, enterprise resource planning and public service delivery. As a responsible corporate citizen, Adapt IT understands the need to maximise both the economic and non-economic value generated for its key stakeholder groups.  Tweet This!

This case study is based on the 2021 Sustainability Report by Adapt IT, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing. 

Adapt IT is committed to sustainable business practices within its operations and in the way that it interacts with its stakeholders, creating long-term value for all. In order to create economic value for its stakeholders Adapt IT took action to:

  • create economic value for employees
  • create economic value for providers of capital
  • create economic value for the government

What are the material issues the company has identified?

In its 2021 Sustainability Report Adapt IT identified a range of material issues, such as market presence, procurement practices, anti-corruption, diversity and equal opportunity, customer privacy and data security. Among these, creating economic value for its stakeholders stands out as a key material issue for Adapt IT.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process s of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Adapt IT engages with:

To identify and prioritise material topics Adapt IT engaged with its stakeholders through the following channels:

Stakeholder Group                Method of engagement
Shareholders and the investment community ·      Interim and annual reports

·      Corporate website

·      Investor day events

·      Results announcements and presentations

·      Feedback emails

·      Annual general meeting (AGM)

·      Shareholder meetings
Employees ·      HCM policy engagement sessions

·      Chief Executive Officer (CEO) webinars

·      Employee training

·      One-on-one sessions with line managers

·      Interim and full year performance reviews

·      Adapt IT social events

·      Monthly communication sessions

·      Interim and full year results presentations

·      Group communication

·      Performance reviews and development discussions

·      Core values and behaviour charter

·      Open-door policy

·      Quarterly newsletters and Intranet

·      Employee engagement survey
Customers

 

 

 ·      Account management meetings and visits

·      Leadership customer roadshows

·      Contract negotiations

·      Media press releases

·      Service management reports

·      Call centre support

·      Social media interactions

·      Solution and service updates and launches

·      Corporate website and brochures

·      Tradeshows, exhibitions and conferences

·      Annual customer satisfaction surveys

·      Key account managers
Government ·      Written correspondence

·      Collaborative forums
JSE and other regulatory bodies ·      Written correspondence

·      Business associations

·      Meetings

·      Interim and annual reports

·      External and internal audits

·      Presentations
Financial institutions and funders

 

 ·      Meetings and CEO events

·      Interim and annual reports

·      Written correspondence

·      Financial and cash flow analyses
Communities ·      Meetings

·      Corporate Social Investment (CSI) initiatives

·      Media releases
Suppliers and partners ·      Relationship management meetings and visits

·      Performance audits and reports

·      Technology conferences

·      Supplier days

·      Technology certifications

·      Contract negotiations

What actions were taken by Adapt IT to create economic value for its stakeholders?

In its 2021 Sustainability Report Adapt IT reports that it took the following actions for creating economic value for its stakeholders:

  • Creating economic value for employees
  • In 2021, Adapt IT paid R607 374 thousand for employee salaries, wages and other benefits.
  • Creating economic value for providers of capital
  • In 2021, Adapt IT paid R60 856 thousand to providers of capital.
  • Creating economic value for the government
  • In 2021, Adapt IT paid R47 922 thousand in taxes and levies.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

This case study is based on published information by Adapt IT, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://rb.gy/egyh5o

Note to Adapt IT: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How Adapt IT creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How Verizon promotes sustainability among its suppliers https://sustaincase.com/case-study-how-verizon-promotes-sustainability-among-its-suppliers/ Wed, 23 Aug 2023 06:02:08 +0000 https://ccprowebs.com/new-sustaincase.com/?p=15270 Headquartered in New York City and with a presence around the world, Verizon is one of the largest communication technology companies globally. Verizon’s management of supplier relationships, includes engagement intended both to mitigate social and environmental risks and to identify opportunities to effect positive change. This case study is based on the 2021 ESG Report by Verizon, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy […]

The post Case study: How Verizon promotes sustainability among its suppliers appeared first on SustainCase - Sustainability Magazine.

]]> Headquartered in New York City and with a presence around the world, Verizon is one of the largest communication technology companies globally. Verizon’s management of supplier relationships, includes engagement intended both to mitigate social and environmental risks and to identify opportunities to effect positive change.

This case study is based on the 2021 ESG Report by Verizon, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

Verizon is committed to working with its suppliers with the shared goal of responsible business conduct throughout its supply chain  Tweet This!, engaging suppliers to promote social and environmental responsibility, including protection for the rights of workers, through a number of channels. In order to promote sustainability among its suppliers Verizon took action to:

  • implement a Supplier Code of Conduct
  • apply a Supplier Risk Management Programme
  • evaluate suppliers’ performance
  • audit suppliers

What are the material issues the company has identified?

In its 2021 ESG Report Verizon identified a range of material issues, such as climate change, data protection and privacy, talent attraction and retention, digital inclusion. Among these, promoting sustainability among its suppliers stands out as a key material issue for Verizon.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Verizon engages with:

Stakeholder Group
Employees
Customers
Shareholders
Society

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics Verizon engaged with its stakeholders through interviews.

What actions were taken by Verizon to promote sustainability among its suppliers?

In its 2021 ESG Report Verizon reports that it took the following actions for promoting sustainability among its suppliers:

  • Implementing a Supplier Code of Conduct
  • Verizon expects all its suppliers to comply with its Supplier Code of Conduct or an equivalent set of standards. Verizon’s Supplier Code of Conduct sets forth its expectations for its suppliers and the subcontractors and agents of suppliers. The Supplier Code includes provisions that:
    • Forbid the use of child labour and forced labour.
    • Protect employees’ rights to freedom of association and collective bargaining, as permitted by local laws.
    • Prohibit discrimination on any basis prohibited by applicable/local law, including, without limitation, race, colour, religion, age, gender, pregnancy, sexual orientation, gender identity and expression, national origin, disability, marital status, citizenship status, veteran status or military status.
  • Verizon reserves the right to review or audit its suppliers’ compliance with the Supplier Code and also incorporates ongoing compliance into its business relationships and procurement decisions.
  • Applying a Supplier Risk Management Programme
  • Verizon’s Supplier Risk Management Programme supports the company’s implementation of responsible sourcing. Established in 2018, and managed by a dedicated team in Verizon’s Supplier Risk Office, the programme enables Verizon to identify, assess, monitor and manage a range of supply chain-related risks, including those that may be associated with the social and environmental impacts of supplier activity. The Supplier Risk Office works closely with other teams throughout the company, including the BHRP (Business and Human Rights Programme), Business Risk, Compliance, Sourcing and Sustainability to implement a risk management framework that allows Verizon to continually assess and manage supplier-related risks. This work happens throughout the supplier life cycle, including: planning, due diligence, contracting, ongoing monitoring and termination. The Supplier Risk Office is responsible for programme oversight, coordination and support to stakeholders throughout Verizon.
  • Evaluating suppliers’ performance
  • In 2021, Verizon continued its partnership with EcoVadis. Verizon uses EcoVadis’s assessment tool to evaluate suppliers’ responsible performance. Verizon monitors and assesses supplier performance in four areas:
    • Environment
    • Labour and human rights
    • Ethics
    • Sustainable procurement
  • Since 2013, Verizon has assessed 530 key suppliers through this partnership. EcoVadis validates suppliers’ responses to their detailed questionnaire and researches information from other public sources to benchmark suppliers on their performance. When weaknesses are identified, Verizon works with the supplier to create a corrective action plan to improve their current activities. Both Verizon and its suppliers benefit from this partnership.
  • Auditing suppliers
  • Verizon is a member of the Joint Audit Cooperation (JAC), an association of telecom operators that collaboratively audits common vendors and looks for opportunities to improve supplier responsibility across the industry. This furthers Verizon’s efforts to understand not only what its suppliers are pledging through their policies but also to survey on-site performance. JAC audits are based on a common verification, assessment and development methodology, including the generation of corrective action plans. Topics covered by these audits include: child labour, forced labour, health and safety, freedom of association, non-discrimination, disciplinary practices, working hours, wages and compensation, the environment and business ethics. Through 2021, 812 supplier audits had been completed since JAC’s inception in 2010, with 88 audits completed in 2021.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 308-1 New suppliers that were screened using environmental criteria

2) Disclosure 414-1 New suppliers that were screened using social criteria

 

Disclosure 308-1 New suppliers that were screened using environmental criteria does not correspond to any SDG.

Disclosure 414-1 New suppliers that were screened using social criteria corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

This case study is based on published information by Verizon, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.verizon.com/about/sites/default/files/Verizon-2021-ESG-Report.pdf

Note to Verizon: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How Verizon promotes sustainability among its suppliers appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How True Group creates economic value for its stakeholders https://sustaincase.com/case-study-how-true-group-creates-economic-value-for-its-stakeholders/ Fri, 03 Feb 2023 07:33:40 +0000 https://ccprowebs.com/new-sustaincase.com/?p=14724 True Group is Thailand’s fully-integrated telecommunications provider offering mobile, broadband internet, subscription television, content, as well as digital and other telecommunication services. This case study is based on the 2020 Sustainability Report by True Group, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing. Abstract True Group strives to operate its business to meet the expectations of its […]

The post Case study: How True Group creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> True Group is Thailand’s fully-integrated telecommunications provider offering mobile, broadband internet, subscription television, content, as well as digital and other telecommunication services. True Group seeks to be the leading digital infrastructure that fully connects people, organisations, economies and societies together, creating sustainable value for all its stakeholders.  Tweet This!

This case study is based on the 2020 Sustainability Report by True Group, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

True Group strives to operate its business to meet the expectations of its stakeholders, including customers, employees, business partners and suppliers, shareholders and creditors, government agencies, and communities and society, generating shared value for all. In order to create economic value for its stakeholders True Group took action to:

  • create economic value for employees
  • create economic value for providers of capital
  • support communities

What are the material issues the company has identified?

In its 2020 Sustainability Report True Group identified a range of material issues, such as cyber security, network reliability & availability, data privacy, corporate governance & business ethics, risk and crisis management. Among these, creating economic value for its stakeholders stands out as a key material issue for True Group.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups True Group engages with:

Stakeholder Group                Method of engagement
Customers

 

 ·      Customer Service Centre

·      Direct contact with customers

·      Social media/email

·      Annual customer satisfaction survey

·      Suggestions and complaints
Employees ·      Annual corporate vision meeting

·      Social media/email

·      Annual report/sustainability report (website)

·      Suggestions and complaints

·      Employee satisfaction and engagement survey (once a year)
Business partners and Suppliers

 

 

 

 ·      Annual meeting

·      Training for suppliers and activities to build relationship between the company and business partners

·      Social media/email

·      Suggestions and complaints

·      Sustainability report (website)
Shareholders and Creditors

 

 ·      Quarterly investor briefing

·      Sustainability report (website)

·      Social media/email

·      Suggestions and complaints
Government Agencies

 

 ·      Listen to and exchange opinions with government agencies on a regular basis

·      Organise activities with the public sector

·      Social media/email
Communities and Society

 

 ·      Sustainability report (website)

·      Social media/email

·      Suggestions and complaints

·      Organise activities with communities

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics True Group conducted an online survey and arranged in-depth interviews with external stakeholders.

What actions were taken by True Group to create economic value for its stakeholders?

In its 2020 Sustainability Report True Group reports that it took the following actions for creating economic value for its stakeholders:

  • Creating economic value for employees
  • In 2020, True Group paid 12,289 million baht for employee salaries, wages and benefits.
  • Creating economic value for providers of capital
  • In 2020, True Group spent 3,003 million baht in dividend payments and 9,227 million baht in interest expenses.
  • Supporting communities
  • In 2020, True Group spent 222.60 million baht in funding for activities benefiting society.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

This case study is based on published information by True Group, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://investor.truecorp.co.th/misc/cg_document/20210510-true-sustainability-report-2020-en.pdf

Note to True Group: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How True Group creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How Singtel promotes sustainability across its supply chain https://sustaincase.com/case-study-how-singtel-promotes-sustainability-across-its-supply-chain/ Wed, 06 Jul 2022 06:04:57 +0000 https://ccprowebs.com/new-sustaincase.com/?p=13818 Headquartered in Singapore, Singtel is Asia’s leading communications technology company, providing a diverse range of services including fixed, mobile, data, internet, TV and infocomms technology (ICT), as well as digital solutions. With the wide geography and complex nature of its supply chain, This case study is based on the 2021 Sustainability Report by Singtel, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and […]

The post Case study: How Singtel promotes sustainability across its supply chain appeared first on SustainCase - Sustainability Magazine.

]]> Headquartered in Singapore, Singtel is Asia’s leading communications technology company, providing a diverse range of services including fixed, mobile, data, internet, TV and infocomms technology (ICT), as well as digital solutions. With the wide geography and complex nature of its supply chain, Singtel believes that collaboration with socially and environmentally conscious suppliers will help it mitigate a significant proportion of its sustainability risks.  Tweet This!

This case study is based on the 2021 Sustainability Report by Singtel, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

The Singtel Group has an extensive supply chain ranging from mobile and network equipment, and infrastructure suppliers to content providers, security and managing agents, and seeks to implement tailored intervention programmes to support its suppliers in integrating sustainability-related practices into their business processes. In order to promote sustainability across its supply chain Singtel took action to:

  • assess suppliers against ESG criteria
  • conduct third-party sustainability risk assessments

What are the material issues the company has identified?

In its 2021 Sustainability Report Singtel identified a range of material issues, such as talent attraction and retention, climate change and carbon, data privacy and cyber security, employee safety and well-being. Among these, promoting sustainability across its supply chain stands out as a key material issue for Singtel.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Singtel engages with:

Stakeholder Group                Method of engagement
Academia ·      Regular discussions

·      Business roundtables

·      Panel discussions

·      Research projects
Industry Bodies ·      Regular discussions

·      Business roundtables

·      Collaboration
Government and Regulators ·      Monthly customer experience surveys

·       Customer touchpoints
Media ·      Interviews by management
Customers ·      Monthly customer experience surveys

·       Customer touchpoints
Trade Unions

 

 ·      Regular Management-Union dialogues

·      Management-Union workshops and retreats
Employees, Management and Board ·      Staff intranet portal and emails

·      Regular staff and management briefings

·      Annual staff engagement surveys

·      Monthly Board updates and regular Board meetings
Institutional Investors ·      Quarterly business updates and half-yearly financial results announcements

·      Half-yearly investor roadshows by Senior Management

·      Annual Investor Day

·      Annual General Meeting

·      ESG roundtables and panels
Suppliers ·      Supplier Code of Conduct

·      Supplier surveys
Non-Governmental Organisations ·      Regular discussions

·      Business roundtables

·      Management and steering committees

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics Singtel consulted close to 2,500 individuals from ten key stakeholder groups through online surveys and one-on-one interviews.

What actions were taken by Singtel to promote sustainability across its supply chain?

In its 2021 Sustainability Report Singtel reports that it took the following actions for promoting sustainability across its supply chain:

  • Assessing suppliers against ESG criteria
  • All new Singtel suppliers are assessed against ESG (environmental, social and governance) criteria through Singtel’s sustainability questionnaire as part of their onboarding tender process. This is applied to tenders above $200,000 across the Singtel Group. 100% of such new suppliers were assessed against these criteria during FY2021, along with 20 material suppliers on how they managed their environmental and social impact in their operations and supply chain. During the year, Singtel also conducted a sustainability and organisational life cycle assessment on its supply chain to identify direct and indirect environment and social impact and risks across its business operations and value chain. As part of this exercise, Singtel reviewed the ESG commitment of its top 100 suppliers, who constituted 65% of its procurement spend. Singtel analysed their processes and policies as well as products and services provided to Singtel and identified high impact areas of improvement and where it can influence positive change both environmentally and socially.
  • Conducting third-party sustainability risk assessments
  • In FY2021, Singtel concluded a sustainability risk assessment of its active suppliers using a framework it developed with supply chain expert ELEVATE. Suppliers were assessed according to inherent geographic and product risks and those identified completed a Sustainability Self-Assessment Questionnaire on the controls they had in place in the following areas: corporate governance, diversity, human rights, labour rights and anti-modern slavery, work health and safety, environmental and energy management, and conflict minerals.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 308-1 New suppliers that were screened using environmental criteria

2) Disclosure 414-1 New suppliers that were screened using social criteria

 

Disclosure 308-1 New suppliers that were screened using environmental criteria does not correspond to any SDG.

Disclosure 414-1 New suppliers that were screened using social criteria corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

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References:

This case study is based on published information by Singtel, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://cdn.aws.singtel.com/sustainabilityreport/2021/assets/pdf/downloads/Singtel-Group-Sustainability-Report-2021.pdf

Note to Singtel: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

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