Sector: Water Utilities Archives - SustainCase - Sustainability Magazine https://sustaincase.com/category/water-utilities/ Insights on how you can protect the environment, maintain and increase the value of your company, through a structured CSR/Sustainability process with the use of the GRI Standards. Learn how Today's Best-Run Companies are achieving Economic, Social, and Environmental Success - and How You Can Too... Wed, 24 Apr 2024 05:59:55 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 Case study: How Algonquin creates economic value for its stakeholders https://sustaincase.com/case-study-how-algonquin-creates-economic-value-for-its-stakeholders/ Wed, 24 Apr 2024 05:59:37 +0000 https://sustaincase.com/?p=18888 Algonquin works to provide its customers with reliable, accessible, safe, and sustainable energy and water services, recognising that access to energy and water services is foundational to its customers’ health and happiness. Algonquin seeks to grow and create sustainable value responsibly, operate with excellence in mind, and work to build a more sustainable future for all its stakeholders. This case study is based on the 2022 ESG Report by Algonquin, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, […]

The post Case study: How Algonquin creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> Algonquin works to provide its customers with reliable, accessible, safe, and sustainable energy and water services, recognising that access to energy and water services is foundational to its customers’ health and happiness. Algonquin seeks to grow and create sustainable value responsibly, operate with excellence in mind, and work to build a more sustainable future for all its stakeholders.

This case study is based on the 2022 ESG Report by Algonquin, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Layout 1

Abstract

Algonquin is committed to bringing long-term value to its stakeholders  Tweet This!, as it works towards being a top utility and energy provider, continuously improving its financial performance. In order to create economic value for its stakeholders Algonquin took action to:

  • create economic value for employees
  • create economic value for providers of capital
  • create economic value for governments
  • create economic value for communities

What are the material issues the company has identified?

In its 2022 ESG Report Algonquin identified a range of material issues, such as energy reliability, transitioning to a low-carbon economy, climate resiliency, public health and safety. Among these, creating economic value for its stakeholders stands out as a key material issue for Algonquin.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Algonquin engages with:

Stakeholder Group
Customers
Employees
Investors
Regulators
Communities

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics Algonquin engaged with its stakeholders through surveys and interviews.

What actions were taken by Algonquin to create economic value for its stakeholders?

In its 2022 ESG Report Algonquin reports that it took the following actions for creating economic value for its stakeholders:

  • Creating economic value for employees
  • In 2021, Algonquin paid $USD 352.8 million for employee wages and benefits.
  • Creating economic value for providers of capital
  • In 2021, Algonquin paid $USD 535.1 million to providers of capital.
  • Creating economic value for governments
  • In 2021, Algonquin paid $USD 5.0 million to governments (US and Canada).
  • Creating economic value for communities
  • In 2021, Algonquin spent $USD 1.4 million in community investments.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

References:

This case study is based on published information by Algonquin, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://algonquinpower.com/uploads/docs/AQN-ESG-Report-2022.pdf

Note to Algonquin: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How Algonquin creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How Xylem promotes sustainability among its suppliers https://sustaincase.com/case-study-how-xylem-promotes-sustainability-among-its-suppliers/ Mon, 22 Apr 2024 06:00:55 +0000 https://sustaincase.com/?p=18873 Xylem is a leading global water technology company committed to solving critical water and infrastructure challenges with innovation, helping communities in more than 150 countries become water-secure. With over 10,000 suppliers supporting its global procurement and production efforts, Xylem understands that partnering with its suppliers to create transparency and accountability in its supply chain is critical to conducting its business responsibly. This case study is based on the 2021 Sustainability Report by Xylem, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done […]

The post Case study: How Xylem promotes sustainability among its suppliers appeared first on SustainCase - Sustainability Magazine.

]]> Xylem is a leading global water technology company committed to solving critical water and infrastructure challenges with innovation, helping communities in more than 150 countries become water-secure. With over 10,000 suppliers supporting its global procurement and production efforts, Xylem understands that partnering with its suppliers to create transparency and accountability in its supply chain is critical to conducting its business responsibly.

This case study is based on the 2021 Sustainability Report by Xylem, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing

Layout 1

Abstract

Creating and maintaining a sustainable supply chain, collaborating with its supply chain partners on its sustainability journey, is a top priority for Xylem.  Tweet This! In order to promote sustainability among its suppliers Xylem took action to:

  • implement a Supplier Code of Conduct
  • assess suppliers’ sustainability performance

What are the material issues the company has identified?

In its 2021 Sustainability Report Xylem identified a range of material issues, such as social impact solutions, water use reduction and stewardship, environmental impact solutions, watermark and direct community impact. Among these, promoting sustainability among its suppliers stands out as a key material issue for Xylem.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Xylem engages with:

Stakeholder Group
Employees
Customers
Shareholders
Investors
Suppliers
Partners

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics Xylem engaged with its stakeholders through surveys.

What actions were taken by Xylem to promote sustainability among its suppliers?

In its 2021 Sustainability Report Xylem reports that it took the following actions for promoting sustainability among its suppliers:

  • Implementing a Supplier Code of Conduct
  • Xylem’s standard of excellence in ethics applies to all its suppliers, who are required to strictly adhere to Xylem’s Supplier Code of Conduct. Consistent with Xylem’s procurement processes, all suppliers are required to act in accordance with its business standards, product quality, process capabilities and commitment to sustainability. Additionally, Xylem launched its CDP (formerly the Carbon Disclosure Project) Supply Chain programme in 2021, inviting more than 120 suppliers to calculate and disclose GHG emissions and water usage. Xylem closed the disclosure cycle achieving an 80% response rate, with almost 25% of its supply base by spend disclosing their GHG emissions and/or water usage.
  • Assessing suppliers’ sustainability performance
  • Since 2020, Xylem has partnered with EcoVadis to assess the performance of its supply base on Labour and Human Rights, Environment, Ethics and Sustainable Procurement. With this programme, Xylem seeks to increase its transparency and help suppliers track and improve their performance year over year. In 2021, Xylem started reviewing scorecards with its suppliers and requested Corrective Action Plans from suppliers with scores below expectations. By the end of 2021, 69% of the suppliers who were re-evaluated had improved their score and 15% remained stable. Additionally, Xylem invested in a new tool to map sustainability risk, by industry and country, for 80% of its supply base by spend.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 308-1 New suppliers that were screened using environmental criteria

2) Disclosure 414-1 New suppliers that were screened using social criteria

 

Disclosure 308-1 New suppliers that were screened using environmental criteria does not correspond to any SDG.

Disclosure 414-1 New suppliers that were screened using social criteria corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

References:

This case study is based on published information by Xylem, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.xylem.com/siteassets/sustainability/2021/xylem-sustainability-report-2021.pdf

Note to Xylem: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How Xylem promotes sustainability among its suppliers appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How Aguas Andinas creates economic value for its stakeholders https://sustaincase.com/case-study-how-aguas-andinas-creates-economic-value-for-its-stakeholders/ Wed, 06 Mar 2024 06:59:30 +0000 https://sustaincase.com/?p=17474 Aguas Andinas is a group of companies that provides comprehensive environmental and sanitation services, covering a scope of action that allows it to respond adequately to a climate context that has become challenging for water resource management. This case study is based on the 2021 Integrated Report by Aguas Andinas, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and […]

The post Case study: How Aguas Andinas creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> Aguas Andinas is a group of companies that provides comprehensive environmental and sanitation services, covering a scope of action that allows it to respond adequately to a climate context that has become challenging for water resource management. Aguas Andinas is firmly committed to generating sustainable economic, social and environmental value for all its stakeholders.  Tweet This!

This case study is based on the 2021 Integrated Report by Aguas Andinas, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Layout 1

Abstract

In 2021, the economic value distributed by Aguas Andinas reached 482,160,244 pesos. In order to create economic value for its stakeholders Aguas Andinas took action to:

  • create economic value for employees
  • create economic value for capital suppliers
  • create economic value for governments
  • create economic value for communities

What are the material issues the company has identified?  

In its 2021 Integrated Report Aguas Andinas identified a range of material issues, such as climate change, water risk management, emergency response, customer management. Among these, creating economic value for its stakeholders stands out as a key material issue for Aguas Andinas.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Aguas Andinas engages with: 

Stakeholder Group                Method of engagement
Customers

 

 

 ·      Service channels available 24X7 (Contact Centre, Virtual Office and Web platform)

·      Communication in RRSS and by SMS (in cases of subscribed clients)

·      Commercial Agencies

·      Customer service improvement programme (Homeowners)

·      Development of non-face-to-face customer service platforms

·      Easy-to-understand information on ballots

·      Informative videos

·      Media and marketing communication

·      Complaints channel in institutional web
Suppliers/ Contractors

 

 ·      Communication through the Supplier Portal

·      Supplier Decalogue

·      Relationship Policy

·      Area Responsible for Suppliers

·      Annual work programme: Integral Supplier Plan

·      Permanent meetings

·      Accredited supplier service

·      Suppliers Day

·      Electronic Mailbox gestionenergetica@ aguasandinas.cl

·      Complaints Channel on institutional website
Employees Aguas Group

 

 Various media and platforms managed by the company, such as:

·      Digital communication

·      Mailings and campaigns

·      Meetings (telematic and face-to-face)

·      Communication interventions

·      Audiovisual programmes (“Interview with…”)

·      Trainings

·      Marketing and Social Networks

·      Complementary information of public knowledge (media)

·      Events

·      Electronic Mailbox gestionenergetica@ aguasandinas. Cl

·      Complaints Channel and Compliance Management System Minisite on the Intranet

·      Complaints Channel on institutional website

·      Other instances
Authorities

 

 ·      Participation in meetings

·      Participation in emergency committees and meetings

·      Development of management plans

·      Response to information requests

·      Communication plan for the population

·      Early warning

·      Media and marketing communication

·      Complaints channel on institutional web

·      Exchange of relevant cybersecurity information

·      Computer Security Incident Response Team
Capital providers

 

 ·      Investor web page

·      Ad-hoc meetings and calls

·      Investor relations area

·      Shareholders meeting

·      Annual Report

·      Integrated Report

·      Local and international conferences

·      Access to Complaints Channel

·      Internal audits of the Parent Company
Communities

 

 ·      Aló Vecino

·      Working Groups

·      Community relationship programmes

·      Direct door-to-door communication

·      Segmented communication campaigns

·      Complaints Channel in institutional web
Water user associations

 

 ·      Report of discharges to water bodies

·      Report on water catchment

·      Reservoir monitoring

·      Follow-up and coordination meetings

·      Complaints channel on institutional website
Civil society association

 

 ·      Publications in mass media

·      Personalised response according to the requirement

·      Direct interaction

·      Customer Counsel if necessary

·      Joint work projects to provide Shared Value (meetings, coordination, contributions, among other related activities)

·      Complaints Channel in institutional web
Mass Media ·      Sending of communiqués

·      Responding to requests

·      Development of meetings

·      Invitation to events/seminars

·      Development of management plans for climate events and to mitigate environmental and social impacts

·      Mass Media
Opinion Leaders

 

 ·      Direct communication

·      Invitations

·      Development of management plans

·      Delivery of specialised and detailed information
Specialised Entities

 

 ·      Organisation and participation in seminars, lectures and workshops

·      Provision of information

·      Request for advice

·      Complaints channel if necessary

·      Responding to surveys and ensuring traceability of information

·      Integrated reporting

·      Joint work projects to contribute Shared Value (meetings, coordination, contributions, among other related activities)

·      Complaints Channel in institutional web

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics Aguas Andinas engaged with its stakeholders through online surveys.

What actions were taken by Aguas Andinas to create economic value for its stakeholders?

In its 2021 Integrated Report Aguas Andinas reports that it took the following actions for creating economic value for its stakeholders:

  • Creating economic value for employees
  • In 2021, Aguas Andinas paid 55,077,943 pesos in salaries and employee benefits.
  • Creating economic value for capital suppliers
  • In 2021, Aguas Andinas paid 190,978,973 pesos to capital suppliers.
  • Creating economic value for governments
  • In 2021, Aguas Andinas paid 46,777,029 pesos to governments.
  • Creating economic value for communities
  • In 2021, Aguas Andinas spent 763,000 pesos in community investments (donations).

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

References:

This case study is based on published information by Aguas Andinas, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.aguasandinasinversionistas.cl/~/media/Files/A/Aguas-IR-v2/annual-reports/en/final-reporte-integrado-2021-ingles-28-06-22.pdf

Note to Aguas Andinas: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How Aguas Andinas creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How the AdP Group creates economic value for its stakeholders https://sustaincase.com/case-study-how-the-adp-group-creates-economic-value-for-its-stakeholders/ Mon, 04 Mar 2024 07:00:57 +0000 https://sustaincase.com/?p=17458 The AdP Group (Águas de Portugal), founded in 1993, designs, builds, operates and manages water supply and wastewater treatment systems within a framework of economic, financial, technical, social and environmental sustainability. , through the continuous improvement of the services provided and the adoption of cost rationalisation measures and financial risk management policies. This case study is based on the 2021 Sustainability Report by the AdP Group, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a […]

The post Case study: How the AdP Group creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> The AdP Group (Águas de Portugal), founded in 1993, designs, builds, operates and manages water supply and wastewater treatment systems within a framework of economic, financial, technical, social and environmental sustainability. As an entirely state owned public limited company, the AdP Group seeks to engage in actions that generate value for all its stakeholders  Tweet This!, through the continuous improvement of the services provided and the adoption of cost rationalisation measures and financial risk management policies.

This case study is based on the 2021 Sustainability Report by the AdP Group, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Layout 1

Abstract

In 2021, the economic value distributed by the AdP Group reached € 852 990 303. In order to create economic value for its stakeholders the AdP Group took action to:

  • create economic value for employees
  • create economic value for providers of capital
  • create economic value for the state
  • create economic value for society

What are the material issues the company has identified?

In its 2021 Sustainability Report the AdP Group identified a range of material issues, such as climate change, conservation and valuation of hydric resources, sustainable water consumption, innovation, resilience of water infrastructures, anticipation and management of risks and crises. Among these, creating economic value for its stakeholders stands out as a key material issue for the AdP Group.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups the AdP Group engages with:

Stakeholder Group
Community
Clients
Shareholders
Regulatory, licensing, inspection entities
NGOs
AdP Group companies
Funding entities
Trade unions
Grantor
Media
Universities
Associations and entities
Employees
Suppliers

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics the AdP Group engaged with its stakeholders through surveys.

What actions were taken by the AdP Group to create economic value for its stakeholders?

In its 2021 Sustainability Report the AdP Group reports that it took the following actions for creating economic value for its stakeholders:

  • Creating economic value for employees
  • In 2021, the AdP Group paid € 106 831 972 in employee costs.
  • Creating economic value for providers of capital
  • In 2021, the AdP Group paid € 61 074 906 to providers of capital.
  • Creating economic value for the state
  • In 2021, the AdP Group paid € 65 006 048 to the state.
  • Creating economic value for society
  • In 2021, the AdP Group spent € 404 871 in donations.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

 

References:

This case study is based on published information by the AdP Group, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.adp.pt/en/sustainability/sustainability-reports/downloads/file507_gb.pdf

Note to the AdP Group: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How the AdP Group creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How East Water creates economic value for its stakeholders https://sustaincase.com/case-study-how-east-water-creates-economic-value-for-its-stakeholders/ Mon, 04 Sep 2023 05:54:46 +0000 https://ccprowebs.com/new-sustaincase.com/?p=15361 East Water is a company registered in the Stock Exchange of Thailand and a provider of total water management solutions which include, among others, raw water, tap water, industrial water and wastewater treatment. Driving, through its operations, sustainable economic and social value is a top priority for East Water. This case study is based on the 2021 Sustainability Report by East Water, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most […]

The post Case study: How East Water creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> East Water is a company registered in the Stock Exchange of Thailand and a provider of total water management solutions which include, among others, raw water, tap water, industrial water and wastewater treatment. Driving, through its operations, sustainable economic and social value is a top priority for East Water.

This case study is based on the 2021 Sustainability Report by East Water, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing. 

East Water seeks to create, through its activities, shared value for all its stakeholders.  Tweet This! In order to create economic value for its stakeholders East Water took action to:

  • create economic value for employees
  • create economic value for the government
  • create economic value for shareholders
  • create economic value for the community

What are the material issues the company has identified?  

In its 2021 Sustainability Report East Water identified a range of material issues, such as quality of products and services, occupational safety, health, and environment, measures to respond to climate change issues and water data management. Among these, creating economic value for its stakeholders stands out as a key material issue for East Water.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process s of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups East Water engages with:

Stakeholder Group                Method of engagement
Company’s customers ·      Meetings between executives and major customers

·      Satisfaction surveys (by external agencies)

·      Project progress monitoring

·      Meetings with customers to offer total water solutions and recommendations regarding project development

·      Satisfaction surveys (by internal functions)

·      Water meter monitoring

·      SCADA system proactive repairs and maintenance

·      Water war room keyman meetings

·      Water quality analysis reports

·      Discussion meetings with customers

·      Customer complaint channels

·      Communications and public relations via social media platforms such as the company’s website, Facebook, SMS, Microsoft Teams, and Line group

·      Meetings on special days/occasions

·      Water situation reports
Subsidiaries’ customers

 

 ·      After-service satisfaction surveys (by external agencies)

·      Customer complaint handling Communications and public relations via social media platforms such as the company’s website, Facebook, and Line@

·      Meetings on special days/occasions
Regulatory bodies and government agencies relating to business undertakings

 

 

 ·      Studies on climate forecasts based on different climate models

·      Satisfaction surveys (by external agencies)

·      Meetings with government agencies and groups of water users

·      Relations activities

·      Water war room keyman meetings

·      Meetings with government agencies

·      Studies on and compliance with requirements, rules, regulations and laws

·      Communications and public relations via social media platforms such as the company’s website, Facebook, Line@ and Line group

·      Meetings on special days/occasions
Shareholders and investors

 

 

 

 

 

 ·      Annual general meetings of shareholders (AGM)

·      Satisfaction surveys (by external agencies)

·      Management discussion and analysis (MD&A) sessions

·      Activities to communicate corporate performance to investors/shareholders such as roadshows, company visits, conference calls, etc.

·      Q&A sessions via telephones and emails
Communities and government agencies

 

 

 

 

 ·      Satisfaction surveys (by external agencies)

·      Public relations activities for projects

·      Follow-up meetings on community-related issues and solutions

·      CSR activity assessments

·      Meetings with government agencies and groups of water users

·      Life quality and environmental improvement activities for communities

·      Studies on and compliance with requirements, rules, regulations and laws

·      Communications and public relations via social media platforms such as the company’s website, Facebook, Line@ and Line group

·      Meetings on special days/occasions
Suppliers

 

 

 

 ·      Relations activities

·      Satisfaction surveys (by external agencies)

·      Meetings to explain the scope of work for projects worth Baht 1 million up

·      Anti-corruption policy

·      Declaration of intent to fight corruption

·      Supplier code of conduct for sustainable business development

·      Communications and public relations via social media platforms such as the company’s website and Line group

·      Registration of suppliers (selection, registration, assessment, and review of the registration)

·      Personal data protection practices for Suppliers
Directors ·      Site visits

·      Board of Directors’ meetings
Company’s executives and employees

 

 

 ·      Satisfaction and employee engagement surveys (by external agencies)

·      Meetings with 2 sets of Workplace Welfare Committees

·      CEO meetings with employees

·      Management meetings

·      Meetings with 2 sets of Occupational Safety, Health, and Environment Committees

·      Receipt of employee complaints

·      Personal data protection practices for employees and job applicants
Subsidiaries’ executives and employees

 

 ·      Satisfaction and employee engagement surveys (by external agencies)

·      Meetings with the Workplace Welfare Committee

·      Management meetings

·      Meetings with the Occupational Safety, Health, and Environment Committee

·      Receipt of employee complaints

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics East Water engaged with its stakeholders through formal and informal opinion surveys such as meetings, seminars, interviews, or dialogues as well as opinion and satisfaction surveys with each group of stakeholders.

What actions were taken by East Water to create economic value for its stakeholders?

In its 2021 Sustainability Report East Water reports that it took the following actions for creating economic value for its stakeholders:

  • Creating economic value for employees
  • In 2021, East Water paid Baht 388,067,383 for employee salaries and benefits.
  • Creating economic value for the government
  • In 2021, East Water paid Baht 263,025,798 in income tax contributed to the government.
  • Creating economic value for shareholders
  • In 2021, East Water paid Baht 0.18 per share to shareholders.
  • Creating economic value for the community
  • In 2021, East Water spent Baht 16,532,020 in community development investments.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

This case study is based on published information by East Water, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.eastwater.com/media_file/sustainability_report_file_lang/17/Eastwater-sd-2021-en-web_compressed.pdf

Note to East Water: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How East Water creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How Grupo Rotoplas creates economic value for its stakeholders https://sustaincase.com/case-study-how-grupo-rotoplas-creates-economic-value-for-its-stakeholders/ Fri, 30 Jun 2023 05:55:43 +0000 https://ccprowebs.com/new-sustaincase.com/?p=15184 Grupo Rotoplas is a company passionate about the care and responsible use of water, which offers products and services for storage, conduction, purification and treatment of water. Providing more and better water is not only Grupo Rotoplas’ purpose, it is also a solid business vision that allows Grupo Rotoplas to continue generating value in each and every way for all of its stakeholders. This case study is based on the 2020 Annual Integrated Report by Grupo Rotoplas, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what […]

The post Case study: How Grupo Rotoplas creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> Grupo Rotoplas is a company passionate about the care and responsible use of water, which offers products and services for storage, conduction, purification and treatment of water. Providing more and better water is not only Grupo Rotoplas’ purpose, it is also a solid business vision that allows Grupo Rotoplas to continue generating value in each and every way for all of its stakeholders.

This case study is based on the 2020 Annual Integrated Report by Grupo Rotoplas, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing. 

Grupo Rotoplas creates and shares value with all its stakeholders, aligned with its values and adhering to the Rotoplas Way.  Tweet This! In order to create economic value for its stakeholders Grupo Rotoplas took action to:

  • create economic value for employees
  • create economic value for capital suppliers and lenders
  • create economic value for the government
  • create economic value for the community

What are the material issues the company has identified? 

In its 2020 Annual Integrated Report Grupo Rotoplas identified a range of material issues, such as quality and safety of water solutions, health, safety and well-being of employees, climate change risks and opportunities, access to water and sanitation. Among these, creating economic value for its stakeholders stands out as a key material issue for Grupo Rotoplas.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Grupo Rotoplas engages with:  

Stakeholder Group
Employees
Customers
Suppliers
Financial community
Authorities and regulatory bodies
Board of Directors and its internal bodies
Community

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics Grupo Rotoplas engaged with its stakeholders through interviews.

What actions were taken by Grupo Rotoplas to create economic value for its stakeholders?

In its 2020 Annual Integrated Report Grupo Rotoplas reports that it took the following actions for creating economic value for its stakeholders:

  • Creating economic value for employees
  • In 2020, Grupo Rotoplas paid 1,192 millions of Mexican pesos for employee salaries and benefits.
  • Creating economic value for capital suppliers and lenders
  • In 2020, Grupo Rotoplas paid 1,196 millions of Mexican pesos to capital suppliers and lenders.
  • Creating economic value for the government
  • In 2020, Grupo Rotoplas paid 243 millions of Mexican pesos in tax payments and contributions to the government.
  • Creating economic value for the community
  • In 2020, Grupo Rotoplas spent 10 millions of Mexican pesos in donations to the community.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

This case study is based on published information by Grupo Rotoplas, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://rotoplas.com/investors/rtp_resources/eng/annual-report/2020/AR_rotoplas_2020_eng.pdf

Note to Grupo Rotoplas: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How Grupo Rotoplas creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]>