What are the material issues the company has identified?

In its 2021 Sustainability Report Adapt IT identified a range of material issues, such as market presence, procurement practices, anti-corruption, diversity and equal opportunity, customer privacy and data security. Among these, creating economic value for its stakeholders stands out as a key material issue for Adapt IT.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process s of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Adapt IT engages with:

To identify and prioritise material topics Adapt IT engaged with its stakeholders through the following channels:

Stakeholder Group	Method of engagement
Shareholders and the investment community	·      Interim and annual reports ·      Corporate website ·      Investor day events ·      Results announcements and presentations ·      Feedback emails ·      Annual general meeting (AGM) ·      Shareholder meetings
Employees	·      HCM policy engagement sessions ·      Chief Executive Officer (CEO) webinars ·      Employee training ·      One-on-one sessions with line managers ·      Interim and full year performance reviews ·      Adapt IT social events ·      Monthly communication sessions ·      Interim and full year results presentations ·      Group communication ·      Performance reviews and development discussions ·      Core values and behaviour charter ·      Open-door policy ·      Quarterly newsletters and Intranet ·      Employee engagement survey
Customers	·      Account management meetings and visits ·      Leadership customer roadshows ·      Contract negotiations ·      Media press releases ·      Service management reports ·      Call centre support ·      Social media interactions ·      Solution and service updates and launches ·      Corporate website and brochures ·      Tradeshows, exhibitions and conferences ·      Annual customer satisfaction surveys ·      Key account managers
Government	·      Written correspondence ·      Collaborative forums
JSE and other regulatory bodies	·      Written correspondence ·      Business associations ·      Meetings ·      Interim and annual reports ·      External and internal audits ·      Presentations
Financial institutions and funders	·      Meetings and CEO events ·      Interim and annual reports ·      Written correspondence ·      Financial and cash flow analyses
Communities	·      Meetings ·      Corporate Social Investment (CSI) initiatives ·      Media releases
Suppliers and partners	·      Relationship management meetings and visits ·      Performance audits and reports ·      Technology conferences ·      Supplier days ·      Technology certifications ·      Contract negotiations

What actions were taken by Adapt IT to create economic value for its stakeholders?

In its 2021 Sustainability Report Adapt IT reports that it took the following actions for creating economic value for its stakeholders:

• Creating economic value for employees
• In 2021, Adapt IT paid R607 374 thousand for employee salaries, wages and other benefits.

• Creating economic value for providers of capital
• In 2021, Adapt IT paid R60 856 thousand to providers of capital.

• Creating economic value for the government
• In 2021, Adapt IT paid R47 922 thousand in taxes and levies.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

• Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
• Targets: 8.1, 8.2
• Sustainable Development Goal (SDG) 9: Industry, Innovation and Infrastructure
• Targets: 9.1, 9.4, 9.5

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

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References:

This case study is based on published information by Adapt IT, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://rb.gy/egyh5o

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