CAL Archives - SustainCase - Sustainability Magazine Insights on how you can protect the environment, maintain and increase the value of your company, through a structured CSR/Sustainability process with the use of the GRI Standards. Learn how Today's Best-Run Companies are achieving Economic, Social, and Environmental Success - and How You Can Too... Tue, 07 Mar 2023 07:26:42 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 Case study: How CAL creates economic value for its stakeholders https://sustaincase.com/case-study-how-cal-creates-economic-value-for-its-stakeholders/ Mon, 20 Feb 2023 07:04:37 +0000 https://ccprowebs.com/new-sustaincase.com/?p=14771 China Airlines (CAL) is the largest airline in Taiwan. Based in Taiwan Taoyuan International Airport, CAL mainly provides international passenger and cargo air transport services, with flights to / from 29 countries and 159 destinations worldwide. , and endeavours to create sustainable value for them all. This case study is based on the 2020 Corporate Sustainability Report by CAL, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the […]

The post Case study: How CAL creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> China Airlines (CAL) is the largest airline in Taiwan. Based in Taiwan Taoyuan International Airport, CAL mainly provides international passenger and cargo air transport services, with flights to / from 29 countries and 159 destinations worldwide. CAL seeks to embrace mutual prosperity along with its stakeholders  Tweet This!, and endeavours to create sustainable value for them all.

This case study is based on the 2020 Corporate Sustainability Report by CAL, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

Generating shared value for its employees and other stakeholders, responding to their concerns, is a top priority for CAL. In order to create economic value for its stakeholders CAL took action to:

  • create economic value for employees
  • create economic value for the government
  • create economic value for society

What are the material issues the company has identified?

In its 2020 Corporate Sustainability Report CAL identified a range of material issues, such as flight safety management, public health and safety, governance and integrity management, labour relations and engagement. Among these, creating economic value for its stakeholders stands out as a key material issue for CAL.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups CAL engages with:

Stakeholder Group                Method of engagement
Employees

 

 ·      Labour-management meetings

·      Labour unions

·      Employee suggestion boxes

·      Employee feedback website

·      China Airlines newsletter

·      China Airlines Retirees Portal
Customers

 

 ·      Customer satisfaction survey

·      Global business meetings

·      Taiwan business meetings

·      Discussions with travel agencies

·      CAL’s website, CSR website, Facebook / Instagram, e-mail, and text message

·      Customer service hotline

·      Corporate customer visits
Investors

 

 ·      Shareholders meeting

·      Shareholder’s hotline / mailbox

·      Road shows

·      Interviews
Government

 

 ·      Missives

·      Visits

·      Participation in projects

·      Participation in public hearings, seminars, or negotiation forums

·      Organisation of or participation in business seminars and audits

·      Participation in initiatives

·      Audits
Partners (Suppliers and Contractors)

 

 

 ·      Telephone

·      E-mail

·      Coordination meetings

·      Business visits

·      Site inspections
Community

 

 ·      Charity events

·      Community activities

·      News releases

·      Online mailbox
Media ·      News releases

·      Press conferences

·      Interviews

·      Active communication of industry information
Associations (including Aviation Organisations)

 

 

 ·      Participation in project meetings

·      Participation in work seminars

·      Organising or participating in summits, executive summits, committees, and coordination meetings

·      Participation in government-convened meetings

·      Telephone, e-mail, and exchange platforms

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics CAL engaged with its stakeholders through a survey, with 43 valid questionnaires returned by members of an internal sustainability team.

What actions were taken by CAL to create economic value for its stakeholders?

In its 2020 Corporate Sustainability Report CAL reports that it took the following actions for creating economic value for its stakeholders:

  • Creating economic value for employees
  • In 2020, CAL spent TWD 12.892 billion in salary expenses, TWD 18.931 billion in employee benefits and TWD 1.587 billion in post-employment benefits.
  • Creating economic value for the government
  • In 2020, CAL spent TWD 0.031 billion in income tax expense (interest).
  • Creating economic value for society
  • In 2020, for its contribution to social investments, CAL donated TWD 7,162,191. Commercial initiatives, charitable events and community investments represented 46%, 30%, and 24% of its total social investment, respectively.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

This case study is based on published information by CAL, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://calec.china-airlines.com/csr/en/download/2020/2020-en-CSR.pdf

Note to CAL: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How CAL creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How CAL promotes sustainability across its supply chain https://sustaincase.com/case-study-how-cal-promotes-sustainability-across-its-supply-chain/ Mon, 31 Jan 2022 07:08:44 +0000 https://ccprowebs.com/new-sustaincase.com/?p=13235 Based in Taiwan Taoyuan International Airport, China Airlines (CAL) is the largest airline in Taiwan, providing international passenger and freight air transport services to / from 160 destinations worldwide. CAL has implemented sustainable supply chain management since 2014 and later established the Supply Chain Task Force, to be in charge of sustainable supply chain management covering aviation supplies, jet fuel, in-flight catering, and service procurement as well as general affairs. This case study is based on the 2019 Corporate Sustainability Report by CAL published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all […]

The post Case study: How CAL promotes sustainability across its supply chain appeared first on SustainCase - Sustainability Magazine.

]]> Based in Taiwan Taoyuan International Airport, China Airlines (CAL) is the largest airline in Taiwan, providing international passenger and freight air transport services to / from 160 destinations worldwide. CAL has implemented sustainable supply chain management since 2014 and later established the Supply Chain Task Force, to be in charge of sustainable supply chain management covering aviation supplies, jet fuel, in-flight catering, and service procurement as well as general affairs.

This case study is based on the 2019 Corporate Sustainability Report by CAL published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

CAL’s sustainable supply chain management measures include risk review mechanisms, audits, and supplier conferences  Tweet This! that facilitate negotiations with suppliers. In order to promote sustainability across its supply chain CAL took action to:

  • conduct supplier risk assessments
  • convene an annual supplier conference
  • provide sustainability training

What are the material issues the company has identified?

In its 2019 Corporate Sustainability Report CAL identified a range of material issues, such as flight safety management, risk and crisis management, governance and integrity management, climate change mitigation and adaptation. Among these, promoting sustainability across its supply chain stands out as a key material issue for CAL.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups CAL engages with: 

Stakeholder Group                Method of engagement
Employees

 

 ·      Labour-management meetings

·      Labour unions

·      Employee suggestion boxes

·      Employee feedback website

·      China Airlines newsletter

·      China Airlines Retirees Portal
Customers

 

 ·      Customer satisfaction survey

·      Global business meetings

·      Taiwan business meetings

·      Discussions with travel agencies

·      CAL’s website, CSR website, Facebook, e-mail, and text messages

·      Customer service hotline

·      Corporate customer visits
Investors

 

 ·      Shareholders’ meetings

·      Shareholder’s hotline / mailbox

·      Road shows

·      Interviews
Government

 

 ·      Missives

·      Visits

·      Participation in projects

·      Participation in public hearings, seminars, conferences, and negotiation forums

·      Participation in initiatives

·      Audits
Partners (Suppliers and Contractors)

 

 

 ·      Telephone

·      E-mail

·      Coordination meetings

·      Business visits

·      On-site audits
Community

 

 ·      Charity events

·      Community activities

·      News releases

·      Online mailbox
Media ·      News releases

·      Press conferences

·      Interviews

·      Active communication of industry information
Associations (including Aviation Organisations)

 

 

 ·      Participation in project meetings

·      Participation in work seminars

·      Organising or participating in summits, executive summits, committees, and coordination meetings

·      Participation in government-convened meetings

·      Telephone, e-mail, and exchange platforms

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics, CAL engaged with its stakeholders through 307 questionnaires.

What actions were taken by CAL to promote sustainability across its supply chain?

In its 2019 Corporate Sustainability Report CAL reports that it took the following actions for promoting sustainability across its supply chain:

  • Conducting supplier risk assessments
  • To strictly control supply chain sustainability risks, since 2015, CAL has conducted a survey for supply chain sustainability risk and formulated its SAQ (Self-Assessment Questionnaire) based on international initiatives and evaluations such as the GRI Standards, ILO, UNGC, Dow Jones Sustainability Index (DJSI), CDP, and the Universal Declaration of Human Rights. To improve the accuracy of the results of the SAQ, CAL established the mechanism of supply chain management, including defining the definition of critical suppliers’ definition, conducting a sustainability risk survey, setting up an audit plan, and improvement assistance. CAL has referred the survey result of SAQ and feedback on assessed suppliers to adjust SAQ in order to control the risk of supply chain sustainability and enhance sustainable competitiveness. To strengthen the supply chain management, CAL reorganised the internal management cycle in 2019. Instead of reviewing the improvements at the beginning of the year, CAL identified supplier risks at the beginning of the year, conducted due diligence in the middle of the year, and reviewed the improvements at the end of the year. Supplier training was also organised, to fully control suppliers with high risks, and on-site audits were conducted further to reduce supply chain sustainability risks. In 2019, CAL conducted the SAQ with 72 suppliers, accounting for 87.56% of the total procurement amount of all tier-1 suppliers, and received 65.27% of responses. An analysis showed that the average score of the suppliers was 88.88, and there was no supplier with high risk. The average scores in governance, society, and general dimensions were above 85, respectively, showing that most of the suppliers incorporated the concept of sustainability into their management mechanisms. The average score in the environmental dimension was under 85 in 2019. Accordingly, CAL will invest more resources in improving the environmental performance of its suppliers.
  • Convening an annual supplier conference
  • CAL convened the fourth supplier conference on December 24, 2019, in which a total of 34 domestic suppliers (46 partners) participated. CAL invited international experts in sustainability to share international trends in sustainable development and supply chain management; CAL also elaborated on its sustainable supply chain management practices and approaches in 2019 based on SGDs and its vision and strategies for sustainable development, and on its future goals and plans for supply chain sustainability. To improve the environmental performance of suppliers, CAL explained the risks identified in the sustainable supply chain risk assessment and provided hands-on training to the suppliers in proper introduction of the concept of sustainable development in their business operations.
  • Providing sustainability training
  • CAL periodically provides sustainability training to enhance the procurement personnel’s knowledge of supply chain sustainability. In 2019, the procurement personnel attended training on supply chain sustainability to better understand international standards, trends, and operations of supply chain management as well as CAL’s approach to future sustainable supply chain management. To strengthen the existing environmental practices and compliance of suppliers, CAL also trained suppliers in identifying environmental regulations and implementing energy conservation and carbon reduction to increase suppliers’ and affiliates’ awareness of environmental sustainability.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1)Disclosure 308-2 Negative environmental impacts in the supply chain and actions taken

2) Disclosure 414-2 Negative social impacts in the supply chain and actions taken

 

Disclosure 308-2 Negative environmental impacts in the supply chain and actions taken does not correspond to any SDG.

Disclosure 414-2 Negative social impacts in the supply chain and actions taken corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

1) This case study is based on published information by CAL, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) https://www.globalreporting.org/standards/gri-standards-download-center/

Note to CAL: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How CAL promotes sustainability across its supply chain appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How CAL promotes cyber security https://sustaincase.com/case-study-how-cal-promotes-cyber-security/ Mon, 26 Oct 2020 06:51:49 +0000 https://ccprowebs.com/new-sustaincase.com/?p=11583 China Airlines (CAL) is the largest airline in Taiwan, offering flights to / from 29 countries and 160 destinations worldwide. , which are incorporated into daily business operations. In addition, CAL proactively reports cyber security issues and carries out contingency drills, to review the effect of defence and resilience to such incidents. This case study is based on the 2019 Corporate Sustainability Report by CAL published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) […]

The post Case study: How CAL promotes cyber security appeared first on SustainCase - Sustainability Magazine.

]]> China Airlines (CAL) is the largest airline in Taiwan, offering flights to / from 29 countries and 160 destinations worldwide. All of CAL’s information operations comply with international cyber security standards and domestic cyber security laws and regulations  Tweet This!, which are incorporated into daily business operations. In addition, CAL proactively reports cyber security issues and carries out contingency drills, to review the effect of defence and resilience to such incidents.

This case study is based on the 2019 Corporate Sustainability Report by CAL published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

To continuously enhance its cyber security governance system and organisation CAL has established the CAL Cyber Security Team, with the Vice President of Information Management Division as its convener, who is responsible for overseeing the cyber security governance plan and its implementation. In order to promote cyber security CAL took action to:

  • carry out regular evaluations and exercises
  • provide cyber security training
  • implement a cyber security incident notification and response mechanism
  • carry out cyber security audits

What are the material issues the company has identified?

In its 2019 Corporate Sustainability Report CAL identified a range of material issues, such as financial performance, flight safety management, climate change mitigation and adaptation, risk and crisis management, governance and integrity management. Among these, promoting cyber security stands out as a key material issue for CAL.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups CAL engages with: 

Stakeholder Group                Method of engagement
Employees

 

 ·      Labour-management meetings

·      Labour unions

·      Employee suggestion boxes

·      Employee feedback website

·      China Airlines newsletter

·      China Airlines Retirees Portal
Customers

 

 ·      Customer satisfaction survey

·      Global business meetings

·      Taiwan business meetings

·      Discussions with travel agencies

·      CAL’s website, CSR website, Facebook, e-mail, and text messages

·      Customer service hotline

·      Corporate customer visits
Investors

 

 ·      Shareholders’ meetings

·      Shareholder’s hotline / mailbox

·      Road shows

·      Interviews
Government

 

 ·      Missives

·      Visits

·      Participation in projects

·      Participation in public hearings, seminars, conferences, and negotiation forums

·      Participation in initiatives

·      Audits
Partners (Suppliers and Contractors)

 

 

 ·      Telephone

·      E-mail

·      Coordination meetings

·      Business visits

·      On-site audits
Community

 

 ·      Charity events

·      Community activities

·      News releases

·      Online mailbox
Media ·      News releases

·      Press conferences

·      Interviews

·      Active communication of industry information
Associations (including Aviation Organisations)

 

 

 ·      Participation in project meetings

·      Participation in work seminars

·      Organising or participating in summits, executive summits, committees, and coordination meetings

·      Participation in government-convened meetings

·      Telephone, e-mail, and exchange platforms

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics, CAL engaged with its stakeholders through 307 questionnaires.

What actions were taken by CAL to promote cyber security?

In its 2019 Corporate Sustainability Report CAL reports that it took the following actions for promoting cyber security:

  • Carrying out regular evaluations and exercises
  • In accordance with the Cyber Security Management Act regarding cyber security responsibility levels, CAL conducts risk assessment of information and information and communication systems every year, and evaluates the cyber security responsibility levels of the core information and communication systems with regard to confidentiality, integrity, availability, and compliance. CAL also developed a business continuity plan for the core information and communication systems and carries out a business continuity drill every year, to control relevant operational risks. Risk response mechanisms are also reviewed and adjusted to minimise potential losses.
  • Providing cyber security training
  • Each year, for CAL’s Cyber security and Information Technology personnel, at least 4 persons receive the cyber security professional programme training or the cyber security competence training for not less than 12 hours. For general user and officer, each person receives the general cyber security education training for not less than 3 hours. CAL requires every employee to take basic cyber security training to master cyber security risks and self-discipline and communicates cyber security policies and goals to all employees every year, through education and training, internal meetings, and announcements. CAL has also incorporated ethical corporate management into employee performance evaluations and human resources policies and established clear and effective rewards and disciplinary actions. Compliance with the Employee Code of Conduct is also a criterion used in annual performance evaluation. If employees do not comply with or violate the Employee Code of Conduct, they, depending upon the severity of the case, will have to undergo disciplinary action as per internal regulations. The Information Management Division carries out self-inspections and compliance self-assessments every half year, to effectively control cyber security. Audits are carried out by the audit unit independently, to ensure the overall mechanism operations.
  • Implementing a cyber security incident notification and response mechanism
  • CAL’s cyber security incident notification and response mechanism is initiated based on the level of cyber security incidents and emergency preparedness. Notification and response procedures are in place to control their impact and post-incident recovery. In this regard, CAL develops the security incident notification & contingency drill plan at the beginning of each year, and completes the internal cyber security exercise by the end of each year. Through cyber security exercises, CAL can evaluate the relevance of incident notification and response procedures and familiarise units in charge and support units with their roles and functions during rescue and equip them to respond to cyber security threats quickly and effectively, to minimise their impact on CAL’s customers and the company as a whole.
  • Carrying out cyber security audits
  • CAL’s Cyber Security Team conducts an internal audit at least once a year to make sure that all employees comply with the Cyber Security Management Act and CAL’s standard operating procedures, and effectively implement and maintain the management system. System reliability is constantly enhanced by refining security designs, including network regions, access control, vulnerability management, and other security protection strategies. In 2019, the Information Management Division reviewed the monitoring of data and warnings for cyber security threats detected by defence systems and found no cyber security threats by cyber-attacks or viruses.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 206-1 Legal actions for anti-competitive behavior, anti-trust, and monopoly practices

2) Disclosure 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data

 

Disclosure 206-1 Legal actions for anti-competitive behavior, anti-trust, and monopoly practices corresponds to:

Disclosure 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

1) This case study is based on published information by CAL, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) https://www.globalreporting.org/standards/gri-standards-download-center/

Note to CAL: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How CAL promotes cyber security appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How CAL promotes flight safety through professional training https://sustaincase.com/case-study-how-cal-promotes-flight-safety-through-professional-training/ Mon, 24 Feb 2020 11:25:04 +0000 https://ccprowebs.com/new-sustaincase.com/?p=10301 Based in Taiwan Taoyuan International Airport, CAL (China Airlines) is the largest airline in Taiwan, offering flights to/ from 29 countries and 174 destinations worldwide. To comply with and perform beyond domestic and international safety standards, CAL plans and monitors flight safety through management systems and works with every employee on constant review and improvement, to provide passengers with safe and reliable flights. This case study is based on the 2018 Corporate Sustainability Report by CAL published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what […]

The post Case study: How CAL promotes flight safety through professional training appeared first on SustainCase - Sustainability Magazine.

]]> Based in Taiwan Taoyuan International Airport, CAL (China Airlines) is the largest airline in Taiwan, offering flights to/ from 29 countries and 174 destinations worldwide. To comply with and perform beyond domestic and international safety standards, CAL plans and monitors flight safety through management systems and works with every employee on constant review and improvement, to provide passengers with safe and reliable flights.

This case study is based on the 2018 Corporate Sustainability Report by CAL published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

Safety is CAL’s core value and its absolute commitment to customers.  Tweet This! Accordingly, CAL adopts a complete internal and external environmental change training, such as new stations, new routes, new aircraft, new systems, new procedures, systemic proficiency checks, Flight Operation Quality Assurance (FOQA) and regular evaluation of pilot instructors, to cultivate pilots of the highest quality and ensure flight safety. In order to promote flight safety through professional training CAL took action to:

  • promote strict training
  • use flight simulators
  • implement a comprehensive training system

What are the material issues the company has identified?

In its 2018 Corporate Sustainability Report CAL identified a range of material issues, such as financial performance, governance and integrity management, climate change mitigation and adaptation, passenger service management. Among these, promoting flight safety through professional training stands out as a key material issue for CAL.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups CAL engages with:

Stakeholder Group                Method of engagement
Employee

 

 ·      Labour-management meetings

·      Labour unions

·      Employee suggestion box

·      Employee feedback website

·      China Airlines newsletter

·      China Airlines Retirees
Customer

 

 ·      Customer satisfaction survey

·      Global business meetings

·      Taiwan business meetings

·      Discussions with travel agencies

·      CAL’s website, CSR website, Facebook, e-mail, and SMS

·      Customer service hotline

·      Corporate customer visits
Investor

 

 ·      Shareholders’ meetings

·      Shareholders’ hotline / mailbox

·      Road shows

·      Interviews
Government

 

 ·      Missive

·      Visit

·      Participation in projects

·      Participation in public hearings, seminars, conferences, and negotiation forums

·      Participation in initiatives

·      Audit
Partner (Suppliers and Contractors)

 

 ·      Telephone

·      E-mail

·      Coordination meetings

·      Business visits

·      On-site audits
Society

 

 ·      Charitable events

·      Community activities

·      News release

·      Online mailbox
Media ·      News release

·      Press conferences

·      Interviews

·      Active communication of industry information
Association (including Aviation Organisations)

 

 ·      Participation in project meetings

·      Participation in seminars on work

·      Organisation or participation in summits, executive summits, committees, and coordination meetings

·      Participation in meetings convened by governments

·      Telephone, e-mail, and platforms

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics, CAL engaged with its stakeholders through 307 questionnaires.

What actions were taken by CAL to promote flight safety through professional training?

In its 2018 Corporate Sustainability Report CAL reports that it took the following actions for promoting flight safety through professional training:

  • Promoting strict training
  • In order to implement its commitment of flight safety, CAL strictly requests its cadet pilots to complete at least 10 months of a training programme at well-known flight training schools in the United States or Australia. To ensure the flight training is solid, they have not only to pass the evaluate performance at the training school but are also required to meet the test of CAL aircraft type evaluation. CAL has introduced evidence-based Training (EBT), to replace traditional recurrent training and tests. The EBT is guided by risk and crisis management, utilising big data collection and analysis to enhance the ability of handling abnormal situations by individual behaviour, fleet performance, operation sites, historical recorders etc. In 2018, CAL achieved 100% EBT for a total of 2,388 flight crew. The biggest difference between EBT and traditional training is that subjects are designed to meet the actual flight conditions. The test results not only reflect the functions that the flight crew members lack, but also allow the professionally trained examiners to give the most correct advice. Accordingly, weaknesses can be further addressed in subsequent training. EBT ensures that the flight crew is competent and up to standards, and also helps set up the database of flight operations. This benefits the future design of training and test models that are more in line with CAL’s flight operations and the needs of the flight crew.
  • Using flight simulators
  • As the first airline to introduce civil flight simulators in Taiwan, CAL has been equipped with various types of simulators for flight training for over 37 years. In addition to simulating various adverse weather conditions, simulators can incorporate a variety of emergency situations for constant simulation training regardless of weather, air traffic, or airport environment. They can also display tolerance limits of aircraft designs and carry out training for any possible extreme and dangerous situations without incurring any risk in the exercise. The training process can also be recorded as a basis for review and improvement for flight technology and expertise. CAL’s flight simulators and ground / water escape training facilities have been certified by international aviation administrations. The flight simulators are available for both domestic and international training.
  • Implementing a comprehensive training system
  • CAL’s Integrated Pilot Training System (IPTS) was launched in 2014. In 2018, 478 CAL flight crew participated in a variety of short-term and long-term training courses, 465 of whom completed the training. In addition, in response to the introduction of an automatic scheduling system (AIMS) in 2019, CAL has undertaken IPTS integration, to ensure the effective use of training resources.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 404-2 Programs for upgrading employee skills and transition assistance programs

Disclosure 404-2 Programs for upgrading employee skills and transition assistance programs corresponds to:

  • Sustainable Development Goal (SDG) 8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
  • Business theme: Employee training and education

 

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References:

1) This case study is based on published information by CAL, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) https://www.globalreporting.org/standards/gri-standards-download-center/

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