EROSKI Archives - SustainCase - Sustainability Magazine Insights on how you can protect the environment, maintain and increase the value of your company, through a structured CSR/Sustainability process with the use of the GRI Standards. Learn how Today's Best-Run Companies are achieving Economic, Social, and Environmental Success - and How You Can Too... Wed, 29 Nov 2023 06:59:37 +0000 en-US hourly 1 https://wordpress.org/?v=7.1 Case study: How EROSKI creates economic value for its stakeholders https://sustaincase.com/case-study-how-eroski-creates-economic-value-for-its-stakeholders/ Wed, 29 Nov 2023 06:59:37 +0000 https://ccprowebs.com/new-sustaincase.com/?p=15570 EROSKI is the leading retail mass-consumption goods and services cooperative distribution group in Spain and a benchmark operator in Galicia, the Basque Country, Navarre, Catalonia and the Balearic Islands. EROSKI not only shares the profit generated by its business activity among the employee partners of the cooperative and with the other Group companies, but also generates wealth directly in the different actors of its value chain, including the government, suppliers and others. This case study is based on the 2020 Annual Report by EROSKI, prepared in accordance with the GRI Standards, that can be found at this link. Through all […]

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]]> EROSKI is the leading retail mass-consumption goods and services cooperative distribution group in Spain and a benchmark operator in Galicia, the Basque Country, Navarre, Catalonia and the Balearic Islands. EROSKI not only shares the profit generated by its business activity among the employee partners of the cooperative and with the other Group companies, but also generates wealth directly in the different actors of its value chain, including the government, suppliers and others.

This case study is based on the 2020 Annual Report by EROSKI, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing. 

Generating, through its operations, long-term, sustainable value for all its stakeholders, is a top priority for EROSKI.  Tweet This! In order to create economic value for its stakeholders EROSKI took action to:

  • create economic value for employees
  • create economic value for suppliers
  • create economic value for the government
  • create economic value for society

What are the material issues the company has identified?

In its 2020 Annual Report EROSKI identified a range of material issues, such as customer health and safety, diversity, equality and inclusion, ethical, transparent and responsible conduct, occupational safety and health. Among these, creating economic value for its stakeholders stands out as a key material issue for EROSKI.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process s of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups EROSKI engages with:

Stakeholder Group                Method of engagement
Customers and Partners Customer

 

 ·      Customer care service (in-store, telephone and website)

·      EROSKI Club magazine

·      CAPRABO Sabor magazine

·      Customer satisfaction studies

·      Customer listening programming

·      Promotional brochures

·      EROSKI App Newsletters
Consumers

 

 ·      CONSUMER EROSKI magazine and www.consumer.es

·      School of Nutrition (www.escueladealimentacion.es )

·      Survey on Nutrition in the Spanish Population (ENPE)

·      Awareness-raising campaigns (health, solidarity and environment)

·      Public institutions and organisations that look after the interests of consumers (Kontsumobide, Council of Consumers and Users, Spanish Agency of Consumption, Food Security and Nutrition – AECOSAN, etc.)

·      Press releases and conferences
Employees

 

 

 

 ·      Publications: Nexo, Néctar, La Parrapla, intranets (Prisma, ForumNet), minutes, corporate communications

·      Evaluation interviews

·      Work culture surveys

·      Audits (Code of Ethics)

·      Whistle-blowing channel
Employee partners

 

 ·      Corporate shareholding bodies

·      Newsletters

·      Own Client Partner and consumer mechanisms
Supplier companies

 

 ·      Supplier Care Service Publications: Nexo Logística

·      EROSKI Agreements with SMEs

·      Collaboration agreements

·      Sectoral committees

·      Local product promotion campaigns

·      Audits (quality control)

·      Permanent and occasional forums
Financial institutions/ Investors

 

 ·      Corporate Governance Report

·      Consolidated Financial Statements Report

·      Press releases and conferences

·      CNMV and EROSKI website
Franchisees

 

 ·      “With you in franchising” programme

·      Direct communication with the staff of the Franchise Department of the General Management of the Network
Governments

 

 ·      Collaboration agreements and arrangements

·      Meetings with public representatives

·      Business and consumer cooperative associations (ACES, ANGED, AECOC, etc.)
Tertiary sector and other social agents

 

 ·      Meetings with representatives of the different organisations

·      EROSKI Foundation Scientific Committee

·      Universities: agreements, scholarships

·      NGOs: collaboration agreements, sponsorships, sessions, stands

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics EROSKI engaged with its stakeholders through an online survey and interviews.

What actions were taken by EROSKI to create economic value for its stakeholders?

In its 2020 Annual Report EROSKI reports that it took the following actions for creating economic value for its stakeholders:

  • Creating economic value for employees
  • In 2020, EROSKI paid 495 million euros for employee wages, salaries and benefits.
  • Creating economic value for suppliers
  • In 2020, EROSKI paid 3.871 million euros to suppliers.
  • Creating economic value for the government
  • In 2020, EROSKI paid 222 million euros in taxes.
  • Creating economic value for society
  • In 2020, EROSKI paid 14 million euros for social purposes and for training and informing consumers.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
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References:

This case study is based on published information by EROSKI, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://corporativo.eroski.es/wp-content/uploads/2021/07/Memoria-EROSKI-2020_eng.pdf

Note to EROSKI: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

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