Eurobank Archives - SustainCase - Sustainability Magazine Insights on how you can protect the environment, maintain and increase the value of your company, through a structured CSR/Sustainability process with the use of the GRI Standards. Learn how Today's Best-Run Companies are achieving Economic, Social, and Environmental Success - and How You Can Too... Thu, 16 Jul 2026 05:46:07 +0000 en-US hourly 1 https://wordpress.org/?v=7.1.1 Case study: How Eurobank promotes a culture of responsible banking among its employees https://sustaincase.com/case-study-how-eurobank-promotes-a-culture-of-responsible-banking-among-its-employees/ Thu, 16 Jul 2026 05:45:27 +0000 https://sustaincase.com/?p=22559 Eurobank Holdings, a publicly traded entity on the Athens Stock Exchange, functions as the parent company of the Eurobank Group, which operates in Greece, Bulgaria, Cyprus, Luxembourg, and the UK. The Group boasts total assets of €101.2 billion and employs 12,833 staff members. It provides a wide range of financial services to retail and corporate clients via 568 branches and banking centres for business and private banking. Viewing sustainability and climate change as key strategic opportunities, Eurobank aligns its business practices and disclosures with prominent sustainability standards. This case study is based on the 5th PRB Progress Statement by Eurobank […]

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]]> Eurobank Holdings, a publicly traded entity on the Athens Stock Exchange, functions as the parent company of the Eurobank Group, which operates in Greece, Bulgaria, Cyprus, Luxembourg, and the UK. The Group boasts total assets of €101.2 billion and employs 12,833 staff members. It provides a wide range of financial services to retail and corporate clients via 568 branches and banking centres for business and private banking. Viewing sustainability and climate change as key strategic opportunities, Eurobank aligns its business practices and disclosures with prominent sustainability standards. Eurobank is a signatory of the Principles for Responsible Banking (PRB) and is, accordingly, promoting a culture of responsible banking among its employees.  Tweet This!

This case study is based on the 5th PRB Progress Statement by Eurobank prepared in relation to its implementation of the PRB, that can be found at this link. Through all case studies we aim to demonstrate what ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

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Which Principles for Responsible Banking have been addressed?

The Principles for Responsible Banking addressed in this case are:

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

A core element of Eurobank’s sustainability approach is to build strong relationships founded on trust, cooperation, and mutual benefit with all stakeholders affected by its activities, whether directly or indirectly.

In this regard, the bank encourages two-way communication and maintains an ongoing dialogue with stakeholders to actively address their expectations, concerns, and issues. As part of its Double Materiality Assessment, Eurobank engaged stakeholders on topics related to its sustainability initiatives and responsible financing products, aligning with the Principles for Responsible Banking, to gather their insights on the bank’s sustainability performance. This assessment was a key process in determining the contents of the Annual Report 2024 – Business & Sustainability. Using the new methodology outlined in the European Sustainability Reporting Standards (2023), Eurobank identified, assessed, prioritized, and validated the positive and negative impacts, risks, and opportunities the bank creates or may create on the environment, people, and the economy.

Additionally, Eurobank conducts sustainability awareness training sessions to ensure internal stakeholders stay informed about sustainability matters.

How does Eurobank promote a culture of responsible banking among its employees?

In its 5th PRB Progress Statement Eurobank reports that it took the following actions to promote a culture of responsible banking among its employees:

Eurobank fosters a culture of sustainability by providing employees with the skills needed to assist clients in their green transition. Key initiatives include:

  • ESG upskilling programs for employees, focusing on risk management, compliance, and business strategy.
  • Training sessions for stakeholders across the three lines of defense to enhance sustainability awareness.
  • Ongoing sustainability education through e-learning modules, digital talks, and intranet resources, ensuring staff stay updated on the latest sustainability developments.

Acknowledging the significance of cultivating a robust sustainability-oriented culture throughout the bank, Eurobank has initiated programs such as:

  • The “TeamUp” employee volunteer program, which provides opportunities for employees and their families to engage in community-based environmental initiatives.
  • The “ESG Insight” newsletter, delivering regular updates on Eurobank’s sustainability efforts to both internal and external stakeholders.

By integrating solid governance, accountability measures, and a sustainability-focused corporate culture, Eurobank ensures that sustainability principles remain a strategic priority, empowering employees and stakeholders to contribute to a responsible banking model that promotes positive environmental and social impacts.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

      • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
      • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
      • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Eurobank, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.eurobank.gr/-/media/holding/omilos/annual-reports/etisios-apologismos-2024/unep-fi-principles-responsible-banking.pdf

Note to Eurobank: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How Eurobank promotes a culture of responsible banking among its employees appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How Eurobank works with its clients and customers to encourage sustainable practices https://sustaincase.com/case-study-how-eurobank-works-with-clients-and-customers-to-encourage-sustainable-practices/ Thu, 11 Jul 2024 06:03:56 +0000 https://sustaincase.com/?p=19338 Eurobank Ergasias Services and Holdings S.A. (Eurobank Holdings), a holding company based in Athens, is listed on the Athens Stock Exchange. As of December 31st, 2022, the Eurobank Holdings Group, which includes Eurobank Holdings and its subsidiaries, had total assets of €81.5 billion, gross loans of €43.5 billion, deposits of €57.2 billion, total equity of €6.7 billion, and 11,328 employees. Eurobank Holdings serves as the parent company of Eurobank Group, comprising Eurobank SA and its subsidiaries. The Eurobank Group operates a network of 616 branches in Greece and abroad, offering a wide array of financial products and services to both […]

The post Case study: How Eurobank works with its clients and customers to encourage sustainable practices appeared first on SustainCase - Sustainability Magazine.

]]> Eurobank Ergasias Services and Holdings S.A. (Eurobank Holdings), a holding company based in Athens, is listed on the Athens Stock Exchange. As of December 31st, 2022, the Eurobank Holdings Group, which includes Eurobank Holdings and its subsidiaries, had total assets of €81.5 billion, gross loans of €43.5 billion, deposits of €57.2 billion, total equity of €6.7 billion, and 11,328 employees. Eurobank Holdings serves as the parent company of Eurobank Group, comprising Eurobank SA and its subsidiaries. The Eurobank Group operates a network of 616 branches in Greece and abroad, offering a wide array of financial products and services to both retail and corporate clients. Eurobank is a signatory of the Principles for Responsible Banking (PRB) and is, accordingly, working with its clients and customers to encourage sustainable practices and enable sustainable economic activities.  Tweet This!

This case study is based on the 3rd year PRB Progress Report by Eurobank, prepared in relation to its implementation of the PRB, that can be found at this link. Through all case studies we aim to demonstrate what ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Layout 1

Which Principles for Responsible Banking have been addressed?

The Principles for Responsible Banking addressed in this case are:

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

A core element of Eurobank’s sustainability strategy is cultivating strong relationships of trust, cooperation, and mutual benefit with all stakeholders directly or indirectly impacted by its activities. To this end, Eurobank encourages two-way communication and maintains an ongoing dialogue with stakeholders to address their expectations, concerns, and issues effectively.

As part of its Materiality Analysis process, Eurobank engaged stakeholders on topics pertinent to its sustainability efforts and responsible financing products, in line with the Principles for Responsible Banking, to gather their perspectives on Eurobank’s sustainability performance.

The materiality analysis is crucial in shaping the contents of the Annual Report 2022 Business and Sustainability. By adopting the new GRI Standards methodology (2021), Eurobank successfully identified, assessed, prioritized, and validated the positive and negative impacts the Bank has or may have on the environment, people, and the economy.

How did Eurobank work with its clients and customers to encourage sustainable practices and enable sustainable economic activities?

In its 3rd year PRB Progress Report Eurobank reports that it works with its clients and customers to encourage sustainable practices and enable sustainable economic activities as follows:

Engaging clients and raising awareness to help them adapt their business models to address climate change challenges, along with dedicated actions to support customers in their transition efforts towards a more ESG-friendly economic environment, are key components of Eurobank’s financed impact strategy.

To support the green transition of its clients, Eurobank has developed a dedicated approach comprising the following elements:

  • Establishing frameworks that define the approach and criteria for classifying its financing and investing activities as sustainable.
  • Providing direct financing for projects that meet green eligibility criteria, or offering Sustainability Linked Loans, focusing on leveraging clients’ commitments towards green transition.
  • Offering financing solutions for consumers and small businesses aimed at delivering positive environmental impacts.
  • Advising current and potential clients to support their green transition efforts.
  • Asset and wealth management using ESG criteria.
  • Integrating climate-related and ESG risks into the client financing evaluation process.

Moreover, Eurobank focuses on building capacity among its employees to support clients on their sustainability journeys and green transitions. Alongside launching ESG initiatives for clients, Eurobank implements, accordingly, an ESG upskilling plan for its employees. Specifically for business units with crucial roles in delivering the ESG strategy, Eurobank has initiated dedicated sessions focused on sustainable financing approaches and identifying opportunities.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

      • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
      • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
      • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Eurobank, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.eurobank.gr/-/media/holding/omilos/annual-reports/etisios-apologismos-2022/unep-fi-principles-responsible-banking.pdf

Note to Eurobank: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How Eurobank works with its clients and customers to encourage sustainable practices appeared first on SustainCase - Sustainability Magazine.

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