HTC Archives - SustainCase - Sustainability Magazine Insights on how you can protect the environment, maintain and increase the value of your company, through a structured CSR/Sustainability process with the use of the GRI Standards. Learn how Today's Best-Run Companies are achieving Economic, Social, and Environmental Success - and How You Can Too... Tue, 07 Mar 2023 07:25:49 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 Case study: How HTC creates economic value for its stakeholders https://sustaincase.com/case-study-how-htc-creates-economic-value-for-its-stakeholders/ Fri, 17 Feb 2023 07:07:25 +0000 https://ccprowebs.com/new-sustaincase.com/?p=14766 The HTC Corporation (HTC) was established in 1997 and is a global leader in innovative mobile phone & virtual reality design. HTC’s approach to brand building is both pragmatic and effective and is based on, among others, creating and sustaining value for both its shareholders and all its stakeholders. This case study is based on the 2020 CSR Report by HTC, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts […]

The post Case study: How HTC creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> The HTC Corporation (HTC) was established in 1997 and is a global leader in innovative mobile phone & virtual reality design. HTC’s approach to brand building is both pragmatic and effective and is based on, among others, creating and sustaining value for both its shareholders and all its stakeholders.

This case study is based on the 2020 CSR Report by HTC, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

HTC is committed to generating shared value for all its stakeholders  Tweet This!, including shareholders, employees, and communities. In order to create economic value for its stakeholders HTC took action to:

  • create economic value for employees
  • create economic value for suppliers
  • create economic value for the government

What are the material issues the company has identified?  

In its 2020 CSR Report HTC identified a range of material issues, such as customer privacy, labour/management relations, effluents and waste, information security, environmental compliance. Among these, creating economic value for its stakeholders stands out as a key material issue for HTC.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups HTC engages with:

Stakeholder Group                Method of engagement
Investors

 

 ·      Shareholder conference

·      Annual report

·      Monthly revenue statement

·      Visiting investors

·      Market Observation Post System

·      Investor Relationship Website

·      Spokesperson
Enterprise customers ·      Business review with key customers (QBR meeting)

·      Reply to customer inquiries

·      Customer audit and replies to customer’s questionnaires

·      Meeting the customer requirements about environmental and social responsibilities
General consumers ·      Local service contact channels in 11 languages to provide customers with real-time communication and assistance

·      Websites in different languages for customers to give feedback and to access information in a real-time manner (59 established)

·      Dedicated email boxes for different functions (Support, Copyright, Security, etc.) to provide convenient customer contact with HTC

·      Automated support survey invitations
to collect customer satisfaction feedback.

·      Immediate corrective actions in place based on customer’s insights
Employees ·      Department quarterly meeting

·      One-on-one interview with supervisors

·      Annual performance appraisal/ interview

·      New employee seminar

·      Employee assistance hotline and mailbox, Health Centre

·      Labour-management meeting
Suppliers ·      Supplier communication conference

·      Guidance and audit for suppliers

·      Cooperation project with suppliers for addressing CSR and greenhouse gas issues
Contractors

 

 ·      Induction training

·      Patrol inspection in the facility
Local Communities ·      Positive employee engagement in public interest activities

·      HTC cooperation with governmental agencies and non- profit organisations in eco, environmental and other public welfare activities
Governmental agencies

 

 ·      Official document, E-mail, on-site Visit

·      Meeting such as Forums, Seminars etc.

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics HTC engaged with its stakeholders through online survey questionnaires sent to employees, consumers, customers and suppliers, with a total of over 80 responses received.

What actions were taken by HTC to create economic value for its stakeholders?

In its 2020 CSR Report HTC reports that it took the following actions for creating economic value for its stakeholders:

  • Creating economic value for employees
  • In 2020, HTC paid NT$ 5,267 million for employee wages.
  • Creating economic value for suppliers
  • In 2020, HTC’s total purchases from suppliers reached NT$ 2,631 million.
  • Creating economic value for the government
  • HTC upholds the spirit of tax compliance and corporate social responsibility. Accordingly, in 2020, HTC paid NT$ 4 million in income tax.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

This case study is based on published information by HTC, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://dl.htc.com/csr/HTC-CSR-report-2020-eng.pdf

Note to HTC: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How HTC creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How HTC promotes sustainability among its suppliers https://sustaincase.com/case-study-how-htc-promotes-sustainability-among-its-suppliers/ Mon, 04 Jul 2022 06:04:26 +0000 https://ccprowebs.com/new-sustaincase.com/?p=13813 Established in 1997 and headquartered in Taiwan, HTC is a global leader in innovative mobile phone and virtual reality design. , safeguard the human rights of its workers, their ethics, safety and health, and extend this social responsibility to its supply chain system. This case study is based on the 2020 Corporate Social Responsibility Report by HTC, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy […]

The post Case study: How HTC promotes sustainability among its suppliers appeared first on SustainCase - Sustainability Magazine.

]]> Established in 1997 and headquartered in Taiwan, HTC is a global leader in innovative mobile phone and virtual reality design. HTC follows the Responsible Business Alliance Code of Conduct and has formulated an “HTC Supplier Code of Conduct”, so as to protect the environment with its supply chain partners  Tweet This!, safeguard the human rights of its workers, their ethics, safety and health, and extend this social responsibility to its supply chain system.

This case study is based on the 2020 Corporate Social Responsibility Report by HTC, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

HTC is committed to the highest standards of social, environmental and ethical integrity, fully respects human rights and workplace rights, has a zero-tolerance approach to worker abuse of any kind, and holds all of its suppliers to the same high standards of corporate responsibility. In order to promote sustainability among its suppliers HTC took action to:

  • implement a Supplier Code of Conduct
  • assess and audit suppliers

What are the material issues the company has identified?

In its 2020 Corporate Social Responsibility Report HTC identified a range of material issues, such as economic performance, customer privacy, labour/management relations, information security, environmental compliance. Among these, promoting sustainability among its suppliers stands out as a key material issue for HTC.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups HTC engages with: 

Stakeholder Group                Method of engagement
Investors

 

 ·      Shareholder conference

·      Annual report

·      Monthly revenue statement

·      Visiting investors

·      Market Observation Post System

·      Investor Relationship Website

·      Spokesperson
Enterprise customers ·      Business review with key customers (QBR meeting)

·      Reply to customer inquiries

·      Customer audit and replies to customer’s questionnaires

·      Meeting the customer requirements about environmental and social responsibilities
General consumers ·      Local service contact channels in 11 languages to provide customers with real-time communication and assistance

·      Websites in different languages for customers to give feedback and to access information in a real-time manner (59 established)

·      Dedicated email boxes for different functions (Support, Copyright, Security, etc.) to provide convenient customer contact with HTC

·      Automated support survey invitations
to collect customer satisfaction feedback.

·      Immediate corrective actions in place based on customer’s insights
Employees ·      Department quarterly meeting

·      One-on-one interview with supervisors

·      Annual performance appraisal/ interview

·      New employee seminar

·      Employee assistance hotline and mailbox, Health Centre

·      Labour-management meeting
Suppliers ·      Supplier communication conference

·      Guidance and audit for suppliers

·      Cooperation project with suppliers for addressing CSR and greenhouse gas issues
Contractors

 

 ·      Induction training

·      Patrol inspection in the facility
Local Communities ·      Positive employee engagement in public interest activities

·      HTC cooperation with governmental agencies and non- profit organisations in eco, environmental and other public welfare activities
Governmental agencies

 

 ·      Official document, E-mail, on-site Visit

·      Meeting such as Forums, Seminars etc.

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics HTC sent out online survey questionnaires to stakeholders – including employees, consumers, customers and suppliers -, with a total of more than 80 responses received.

What actions were taken by HTC to promote sustainability among its suppliers?

In its 2020 Corporate Social Responsibility Report HTC reports that it took the following actions for promoting sustainability among its suppliers:

  • Implementing a Supplier Code of Conduct
  • The HTC Supplier Code of Conduct details the responsibilities and regulations that have to be followed by all suppliers doing business with HTC. In addition, HTC also conducts a regular assessment of the implementation of the Code as the basis for its further selection of business partners. At the end of 2020, a total of 175 suppliers signed the Supplier Code of Conduct, with the rate of signing reaching 100%.
  • Assessing and auditing suppliers
  • All HTC candidate suppliers are required to fill in a Self-assessment. Since 2016, the weight of CSR-related questions in the Self-assessment survey for new suppliers increased. During each quarterly supplier review meeting, the CSR-related performance of major suppliers will be checked and the results will act as the reference for the supplier screening process. For new suppliers, the CSR self-assessment questionnaire must be filled and returned. The content of the questionnaire is designed based on the five major aspects of HTC’s Supplier Code of Conduct: labour, environment, health and safety, ethics and management system. Additionally, a “Supply Chain CSR Compliance Audit” has been implemented since 2011, based on initial risk determination (including geographic location, products, news, etc.). In cases of noncompliance, besides requesting the suppliers to respond with improvement measures, HTC also provides management system and implementation experience to suppliers for reference and puts them in the priority list for an on-site audit next year, in order to prevent similar incidents from happening.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 308-1 New suppliers that were screened using environmental criteria

2) Disclosure 308-2 Negative environmental impacts in the supply chain and actions taken

3) Disclosure 414-1 New suppliers that were screened using social criteria

4) Disclosure 414-2 Negative social impacts in the supply chain and actions taken

 

Disclosure 308-1 New suppliers that were screened using environmental criteria does not correspond to any SDG.

Disclosure 308-2 Negative environmental impacts in the supply chain and actions taken does not correspond to any SDG.

Disclosure 414-1 New suppliers that were screened using social criteria corresponds to:

Disclosure 414-2 Negative social impacts in the supply chain and actions taken corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

This case study is based on published information by HTC, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://dl.htc.com/csr/HTC-CSR-report-2020-eng.pdf

Note to HTC: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How HTC promotes sustainability among its suppliers appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How HTC promotes employee communication and engagement https://sustaincase.com/case-study-how-htc-promotes-employee-communication-and-engagement/ Mon, 02 Dec 2019 06:55:27 +0000 https://ccprowebs.com/new-sustaincase.com/?p=10220 HTC is a global leader in innovative mobile phone design, with operations, sales, and services covering most areas in the world – including Europe, the Americas and Asia. Employing nearly 10,000 people globally, This case study is based on the 2017 Corporate Social Responsibility Report by HTC published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing. […]

The post Case study: How HTC promotes employee communication and engagement appeared first on SustainCase - Sustainability Magazine.

]]> HTC is a global leader in innovative mobile phone design, with operations, sales, and services covering most areas in the world – including Europe, the Americas and Asia. Employing nearly 10,000 people globally, HTC pays great attention to internal communication with employees, so as to build mutual trust and create a harmonious atmosphere within the company.  Tweet This!

This case study is based on the 2017 Corporate Social Responsibility Report by HTC published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

HTC believes that the establishment of a sound means of communication between management and employees is vital to the growth of a company. Accordingly, in addition to regular labour-management communication meetings, HTC has also set up diversified feedback channels for employees, including grievance lines, appeal boxes, an e-mail address for complaints, and sexual harassment complaint mailboxes. In order to promote employee communication and engagement HTC took action to:

  • organise labour-management meetings
  • carry out an employee satisfaction survey
  • provide advisory and assistance channels

What are the material issues the company has identified?

In its 2017 Corporate Social Responsibility Report HTC identified a range of material issues, such as economic performance, customer health and safety, marketing and labelling, socioeconomic compliance. Among these, promoting employee communication and engagement stands out as a key material issue for HTC.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups HTC engages with:

To identify and prioritise material topics HTC engaged with its stakeholders through the following channels:

Stakeholder Group                Method of engagement
Investors

 

 ·      Board of Directors meeting

·      Shareholder conference

·      Annual report

·      Investor Conference

·      Monthly revenue statement

·      Visiting investors

·      Investor Relationship Website

·      Spokesperson
Enterprise Customers ·      Business review with key customers (QBR meeting)

·      Reply to customer inquiries

·      Customer audit and replies to customers questionnaires

·      Meeting the customer requirements about environmental and social responsibilities
General Consumers ·      Local service hotlines in 70 countries to provide customers with real-time communication and assistance

·      Websites in different languages for customers to give feedback and to access information in a real-time manner (20 established)

·      Dedicated email boxes for different functions (PR, Service, Copyright, Security, etc.) to provide convenient customer contact with HTC

·      Postal service survey for investigating customer satisfaction

·      Contacting customers who give negative feedback in the satisfaction surveys to address their concerns
Employees ·      Department quarterly meeting

·      One-on-one interview with supervisors

·      Annual performance appraisal/ interview

·      New employee seminar

·      Employee assistance hotline and mailbox, Health Centre, Employee Aid Scheme

·      Labour-management meeting
Suppliers ·      Supplier communication conference

·      Guidance and audit for suppliers

·      Cooperation project with suppliers for addressing CSR and greenhouse gas issues
Contractors

 

 ·      Induction training

·      Patrol inspection in the facility
Local Communities ·      Positive employee engagement in public interest activities

·      HTC cooperation with governmental agencies and non- profit organisations in eco, environmental and other public welfare activities

·      Clean the beach

What actions were taken by HTC to promote employee communication and engagement?

In its 2017 Corporate Social Responsibility Report HTC reports that it took the following actions for promoting employee communication and engagement:

  • Organising labour-management meetings
  • HTC is committed to creating an atmosphere of mutual trust between employer and employees, while also focusing on internal communications. Accordingly, HTC convenes labour-management meetings every two months and at least six meetings are held every year. Seven representatives are elected by employees for the meetings while seven others are designated by the company. The minutes of these meeting are referred to in the resulting follow-ups, which include any necessary corrective action. In addition to these regular meetings, employees may also reflect their opinions through various communication channels. The shortest notice period for major operational changes shall be handled by HTC in accordance with Article 16 of the Labor Standards Act.
  • Carrying out an employee satisfaction survey
  • Out of consideration for employees’ feeling towards HTC and their willingness to dedicate themselves to the company, HTC is searching for factors that could enhance employee willingness to devote themselves to corporate operations. So, in 2017, HTC launched a survey of the opinions of its employees around the world. The survey covered a total of 6 aspects of work content, which included work environment, salary and benefits, internal communication, gender equality, and corporate identity. The average score of the survey results was 3.95 points (out of 5 points). The survey results were given to management for review and have become a reference for planning business goals.
  • Providing advisory and assistance channels
  • To protect the working rights of its employees, HTC has set up a diversified and smooth communication channel that an employee can use to pass on information about problems and to receive a response without delay. In addition to the employee care office in the major units that provides a relaxing space for communication, timely help with workplace problems can also be sought using the following channels:
    • Consultation and Referral to the Employee Assistance Programme (EAP)
    • Production line direct labour extension
    • Indirect labour extension
    • Employee Help hotline
    • Open and registration-exempt staff cares office
  • Additionally, to provide employees with a more convenient information network and services, HTC has built a proprietary company APP to provide staff with readily available services. These include relevant course information, the latest event announcements, staff clinic services and all kinds of reservations, such as regular physical examination, gym courses, massage appointments, restaurant bookings, employee issues, and immediate feedback.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 402-1 Minimum notice periods regarding operational changes

 

Disclosure 402-1 Minimum notice periods regarding operational changes corresponds to:

  • Sustainable Development Goal (SDG) 8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
  • Business theme: Labor/management relations

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

 

References:

1) This case study is based on published information by HTC, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) https://www.globalreporting.org/standards/gri-standards-download-center/

Note to HTC: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How HTC promotes employee communication and engagement appeared first on SustainCase - Sustainability Magazine.

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