What are the material issues the company has identified?

In its 2022 Annual Report InPost identified a range of material issues, such as access to logistics services (price, location, accessibility for the disabled), emissions, sustainable consumer habits, equal opportunities, no discrimination (due to e.g., age, nationality, gender), integrity and ethics in all business activities, regulatory compliance / compliance with requirements. Among these, creating economic value for its stakeholders stands out as a key material issue for InPost.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups InPost engages with:

Stakeholder Group	Method of engagement (Inform)
Shareholders	·      Meetings ·      Online communication ·      Briefings
Merchants	·      Social media and digital tools (websites, mailing, apps) ·      Advertising and educational campaigns ·      Surveys ·      Direct contact
Customers	·      Post ·      Social media and digital tools (such as websites, mailing, apps and newsletters) ·      Traditional and online advertising campaigns ·      PR channels
Couriers	·      Morning briefings ·      Direct contact ·      Push notifications ·      App ·      Online messenger ·      Surveys
Employees	·      Intranet ·      Mailings ·      InPost News ·      InTalk ·      Posters ·      Screens ·      Meetings
Suppliers	·      Mailings ·      Online meetings ·      Direct meetings ·      Fairs ·      Informal networking
Local communities and NGOS	·      Online meetings ·      Phone calls ·      E-mail ·      Direct meetings
Media	·      PR channels ·      InPost’s social media ·      Digital tools
City departments and municipalities	·      Online meetings ·      Phone calls ·      E-mail ·      Direct meetings
Business Partners	·      Online meetings ·      Phone calls ·      E-mail ·      Direct meetings

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics InPost engaged with its stakeholders through a survey.

What actions were taken by InPost to create economic value for its stakeholders?

In its 2022 Annual Report InPost reports that it took the following actions for creating economic value for its stakeholders:

• Creating economic value for employees
• In 2022, InPost paid PLN 850.1 million for employee wages and benefits.

• Creating economic value for providers of capital
• In 2022, InPost paid PLN 255.8 million to providers of capital.

• Creating economic value for the government
• In 2022, InPost paid PLN 226.4 million to the government.

• Creating economic value for communities
• In 2022, InPost spent PLN 9.0 million in community investments.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

• Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
• Targets: 8.1, 8.2
• Sustainable Development Goal (SDG) 9: Industry, Innovation and Infrastructure
• Targets: 9.1, 9.4, 9.5

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

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References:

This case study is based on published information by InPost, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://inpost.eu/sites/default/files/2023-03/InPost%20IAR%202022.pdf

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