What are the material issues the company has identified?

In its 2019 Sustainability Report Moya identified a range of material issues, such as environmental compliance, anti-corruption, water and effluents, occupational health and safety, socioeconomic compliance. Among these, supporting local communities stands out as a key material issue for Moya.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Moya engages with:

To identify and prioritise material topics Moya engaged with its stakeholders through the following channels:

Stakeholder Group	Method of engagement
Investors	·      Timely financial results and updates through announcements, business developments, press releases and other relevant disclosures via SGXNet and Moya’s website ·      Investor and Analyst briefings ·      Annual General Meeting and Extraordinary General Meeting
Customers	·      Customer satisfaction surveys ·      Regular meetings with the Drinking Water Customer Committee (Komite Pelanggan Air Minum) ·      Direct outreach with customers
Employees	·      Internal communication meetings ·      Training and development programmes ·      Performance appraisals and career development initiatives ·      Employment questionnaires ·      Employee gatherings
Communities	·      Maintain direct communication channels ·      Community outreach efforts
Government and regulators	·      Meetings and dialogue sessions with government bodies ·      Meetings and round table discussions with industrial bodies and interest groups
Suppliers	·      Operational reviews

What actions were taken by Moya to support local communities?

In its 2019 Sustainability Report Moya reports that it took the following actions for supporting local communities:

• Providing access to clean water
• Moya believes that everyone ought to have the right to access clean water and, through a water kiosk mechanism, it has provided clean water access assistance for both victims of flood and fire disasters who had been unable to receive clean water. Moya was also involved in the construction of water faucets across 10 locations to ensure access to drinking water. As of 2019, Moya introduced the Clean Water Access Programme as part of its social initiatives. Four major forms of a water distribution model were also developed for various communities:
  • Master Meter: a temporary solution for fulfilling access to clean water for people living in illegal settlement areas.
  • Water kiosk: for people who do not have access to water supply, managed by Kelompok Swadaya Pengguna Air (Water User Self Help Group).
  • Portable tap water: distributed to 10 additional locations.
  • Provided water to hand washing facilities: distributed specifically across 27 public transport hubs in Jakarta. These hubs include, among others, the Boulevard Utara Station, Pulmos Station, TU Gas Station, UNJ Busway Stop and Kelurahan Ancol Office.

• Promoting nature conservation
• Moya seeks to make sure that natural resources such as rivers and reservoirs are kept in good conditions for continued usage, and take into account the tangible dependence local communities have on these water bodies. Moya is committed to carrying out tree planting conservation and eco-oriented involvement programmes in an effort to raise awareness towards the significance of conserving the flora and fauna within the local community. In 2019, various community empowerment activities were carried out in line with the implementation of World Water Day 2019.

• Educating communities about clean water processes
• Together with the initiatives to create environmental awareness, Moya seeks to reach out to communities by educating them about clean water processes. As of FY2019, Moya conducted Educational Programmes targeted towards students from elementary to tertiary levels, customers, and local government-owned water treatment companies (PDAMs) to lay the foundations of understanding the importance of conserving water. A visit to the Buraran and Pulogadung’s Water Treatment Plant enabled these students to be exposed to the advanced innovations of developing clean water systems. These educational programmes aim to translate this knowledge by disseminating a milestone change within community members to learn, appreciate, and value environmental conservation activities.

• Supporting victims of natural disasters
• On December 2019, Indonesia’s Natural Disaster Mitigation Agency (BNPB) released a report citing that in 2019 there had been 3,622 natural disasters, of which 90 percent (2,699) had been due to hydrometeorological phenomena. More than 475 people were reported dead, with 108 missing. As the size of Moya increases, so does its civic responsibility to help those in need. Donations were given to victims of natural disasters that occur nationwide, as well as local natural disasters in service areas such as flood and fire victims by providing access to clean water supply, as well as providing compensation for other natural disasters. Notably, Moya provided assistance for clean water access through tank cars in areas affected by fire disasters. By FY2019, these acts of assistance enabled a total of 193,000 litres of water to be distributed to victims of fire and those who experienced drought in their respective areas.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 413-1 Operations with local community engagement, impact assessments, and development programs

Disclosure 413-1 Operations with local community engagement, impact assessments, and development programs does not correspond to any SDG.

 

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References:

1) This case study is based on published information by Moya, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) https://www.globalreporting.org/standards/gri-standards-download-center/

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