OTP Group Archives - SustainCase - Sustainability Magazine Insights on how you can protect the environment, maintain and increase the value of your company, through a structured CSR/Sustainability process with the use of the GRI Standards. Learn how Today's Best-Run Companies are achieving Economic, Social, and Environmental Success - and How You Can Too... Thu, 11 Sep 2025 05:55:57 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 Case study: How OTP Group works with its clients and customers to encourage sustainable practices https://sustaincase.com/case-study-how-otp-group-works-with-clients-and-customers-to-encourage-sustainable-practices/ Thu, 11 Sep 2025 05:55:08 +0000 https://sustaincase.com/?p=21179 OTP Group is among the fastest-growing independent banking groups in Central and Eastern Europe, distinguished by its deep regional expertise and enduring dedication to the area. Employing nearly 40,000 staff members, the Group offers comprehensive financial services to 17 million customers across 11 countries in Central and Eastern Europe and Central Asia. This case study is based on the 2024 PRB Responsible Banking Progress Statement by OTP Group prepared in relation to its implementation of the PRB, that can be found at this link. Through all case studies we aim to demonstrate what ESG/ sustainability reporting done responsibly means. Essentially, it […]

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]]> OTP Group is among the fastest-growing independent banking groups in Central and Eastern Europe, distinguished by its deep regional expertise and enduring dedication to the area. Employing nearly 40,000 staff members, the Group offers comprehensive financial services to 17 million customers across 11 countries in Central and Eastern Europe and Central Asia. OTP Group is a signatory of the Principles for Responsible Banking (PRB) and is, accordingly, working with its clients and customers to encourage sustainable practices and enable sustainable economic activities.  Tweet This!

This case study is based on the 2024 PRB Responsible Banking Progress Statement by OTP Group prepared in relation to its implementation of the PRB, that can be found at this link. Through all case studies we aim to demonstrate what ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

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Which Principles for Responsible Banking have been addressed?

The Principles for Responsible Banking addressed in this case are:

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

OTP Group maintains continuous engagement with a broad spectrum of stakeholders, including shareholders, customers, employees, regulatory authorities, business partners, NGOs, employee representatives, and external ESG expert groups. These interactions serve commercial, informational, and policy-related objectives, allowing OTP Group to gather valuable insights and address material issues such as climate stability, biodiversity, circularity, financial inclusion, health, and human rights.

As part of its double materiality assessment, OTP Group consults affected stakeholders or their representatives to better understand the impacts of its business activities. The insights gained from these consultations, combined with due diligence, ongoing stakeholder engagement, and compliance with regulatory guidelines, shape its methodology, assessment updates, sustainability reporting, strategic planning, and operational practices.

OTP Group views stakeholders as groups and individuals who either influence or are influenced by its business operations. The Group fosters an ongoing dialogue on its societal role, products and services, business performance, and other pertinent topics.

How did OTP Group work with its clients and customers to encourage sustainable practices and enable sustainable economic activities?

In its 2024 PRB Responsible Banking Progress Statement OTP Group reports that it works with its clients and customers to encourage sustainable practices and enable sustainable economic activities as follows:

Safety, Security, and Ethical Operations
At OTP Group, ensuring safety and security in all operations is a top priority. The Group continuously evaluates and manages risks that could affect its activities and implements comprehensive measures to prevent fraud and other threats.

In developing products and providing accessible services, OTP Group strictly complies with ethical standards and consumer protection regulations. Its objective is to deliver modern, high-quality, and fair services that effectively meet customer needs. The Group is committed to supporting customers’ financial well-being by offering products tailored to their actual requirements and financial capabilities.

Recognizing the complexity of financial products and services, OTP Group emphasizes clear and effective communication. The Group is dedicated to maintaining transparency and simplicity in its communication practices to enable customers to make well-informed decisions.

Green Lending
OTP Group actively incorporates green lending into its strategic approach, seeking to ensure that clients from various sectors can access loans aligned with green or sustainable objectives, provided they have a related environmental or social goal. The development and maturity of this approach vary depending on the country, industry, and customer segment.

The Group’s green portfolio primarily targets the following sectors:

  • Energy: Financing renewable energy generation, distribution, storage, and related loan purposes,
  • Real Estate: Supporting the development and purchase of green properties and financing renovations that significantly improve energy efficiency,
  • Transportation: Promoting initiatives in electro-mobility.

Through these targeted efforts, OTP Group aims to facilitate the transition to a low-carbon economy and promote sustainable development through responsible financing practices.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

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      • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
      • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
      • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by OTP Group, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.otpgroup.info/static/sw/file/250425_Integrated_report_e_final_093.pdf

Note to OTP Group: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

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]]> Case study: How OTP Group creates economic value for its stakeholders https://sustaincase.com/case-study-how-otp-group-creates-economic-value-for-its-stakeholders/ Fri, 03 Nov 2023 07:00:13 +0000 https://ccprowebs.com/new-sustaincase.com/?p=15499 OTP Group is a leading and dynamically growing financial service provider group in the Central and Eastern European region, serving 15.85 million customers across eleven countries. This case study is based on the 2021 Sustainability Report by OTP Group, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.  OTP Group’s objective is to become one of the […]

The post Case study: How OTP Group creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> OTP Group is a leading and dynamically growing financial service provider group in the Central and Eastern European region, serving 15.85 million customers across eleven countries. OTP Group seeks to create an open partnership with its stakeholders based on mutual trust, generating sustainable value for all.  Tweet This!

This case study is based on the 2021 Sustainability Report by OTP Group, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing. 

OTP Group’s objective is to become one of the most successful universal Banking Groups in Central and Eastern Europe, creating long-term value for all its stakeholders. In order to create economic value for its stakeholders OTP Group took action to:

  • create economic value for employees
  • create economic value for shareholders
  • create economic value for the state
  • create economic value for local communities

What are the material issues the company has identified?

In its 2021 Sustainability Report OTP Group identified a range of material issues, such as socioeconomic compliance, anti-corruption, customer privacy, marketing and labelling, diversity and equal opportunity. Among these, creating economic value for its stakeholders stands out as a key material issue for OTP Group.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process s of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups OTP Group engages with:

Stakeholder Group
Civil organisations
Organisations engaged in sustainability
The media
Higher education institutions / university teachers
Governmental organisations
Employee advocacy organisations
Representatives of OTP Group’s sales network

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics OTP Group engaged with its stakeholders through a survey.

What actions were taken by OTP Group to create economic value for its stakeholders?

In its 2021 Sustainability Report OTP Group reports that it took the following actions for creating economic value for its stakeholders:

  • Creating economic value for employees
  • In 2021, OTP Group paid HUF 296 billion for employee wages.
  • Creating economic value for shareholders
  • In 2021, OTP Group paid HUF 120 billion in dividends to shareholders.
  • Creating economic value for the state
  • In 2021, OTP Group paid HUF 229 billion in taxes.
  • Creating economic value for local communities
  • In 2021, OTP Group paid HUF 2.6 billion in donations.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

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  • Exclusive FBRH template to begin reporting from day one
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See upcoming training dates.
References:

This case study is based on published information by OTP Group, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.otpgroup.info/static/sw/file/OTP_Group_Sustainability_Report_2021_e2.pdf

Note to OTP Group: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How OTP Group creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

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