Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

[Communication Channels]

iM Financial Group employs a diverse range of communication channels tailored to the specific characteristics and needs of each stakeholder group. These channels enable the Group to identify key concerns and gather feedback, which are then incorporated into its ESG management strategies.

• Customers: Customer satisfaction surveys, Customer Service Center, Customer panels
• Employees: Labor-management meetings and councils, Employee satisfaction surveys, Interviews
• Shareholders and Investors: General shareholder meetings, Investor Relations (IR) activities, Corporate disclosures
• Business Partners: Materiality assessment surveys
• Local Communities and NGOs: Operation of the iM Social Contribution Foundation, Disclosure of the iM Bank’s Social Contribution Activity Report
• Government, Local Authorities, and Related Institutions: Participation in national projects, attendance at public hearings and councils

[Community Engagement]

iM Financial Group actively promotes various external collaboration initiatives to enhance ESG management within local communities. In February 2025, the Group signed a “Public–Private Partnership Agreement for Carbon-Neutral Green Growth Leadership” during a joint ceremony with the Daegu–Gyeongbuk Regional Headquarters of Korea Land & Housing Corporation (LH).

A total of 16 organizations participating in the Daegu–Gyeongbuk ESG Council—which has been operated by iM Financial Group and LH since 2022—joined the agreement. This group includes 10 public institutions, 5 private companies, and 1 university.

The main goal of the partnership is to promote employee engagement in the three core areas of the Carbon Neutral Points System: energy, transportation, and green lifestyle practices.

Furthermore, through collaboration with participating organizations, iM Financial Group aims to undertake a variety of initiatives supporting carbon neutrality. These include information sharing and training programs, the production and use of eco-friendly energy at business locations, joint campaigns, the expansion of green finance, and the monitoring and management of greenhouse gas emissions.

How did iM Financial Group identify and work on strategic business opportunities to increase positive and reduce negative impacts?

In its 2025 PRB Responsible Banking Progress Statement iM Financial Group reports that it identified and worked on strategic business opportunities to increase positive and reduce negative impacts as follows:

As of the end of 2024, iM Financial Group’s ESG-related corporate lending reached approximately KRW 1.77 trillion, representing 4.89% of its total corporate loan portfolio. ESG household lending amounted to around KRW 1.37 trillion, accounting for 5.74% of its overall household loans. Examples of ESG lending products include:

(1) Preferential Green Loans for Environmentally Responsible Companies

iM Bank continues to expand customized financial support for companies involved in carbon neutrality, energy efficiency projects, and renewable energy initiatives. In February 2025, the bank signed a business agreement with the Korea Technology Finance Corporation to offer benefits such as reduced guarantee fees, higher guarantee limits and ratios, and simplified eligibility assessments for borrowers of the “K-Taxonomy Linked Support Loan” and “Carbon Neutrality Management Support Loan.” Additionally, the bank entered into an agreement with the Korea Credit Guarantee Fund to strengthen its green loan classification framework. As a result, by the end of 2024, iM Bank had achieved a total of KRW 198.3 billion in green lending, including KRW 700 million under the K-Taxonomy Linked Support Loan, KRW 700 million under the Carbon Neutrality Management Support Loan, and KRW 196.9 billion under the ESG Grow-Up Special Loan.

(2) Inclusive Finance Loan Products

iM Financial Group provides inclusive finance products designed to promote fair access to financial services for a diverse range of groups, including microbusiness owners, SMEs, low-income individuals, residents in underserved areas, women, youth, seniors, foreigners, and persons with disabilities. Through offerings such as the “New Hope Loan” and “Sunshine Bank Loan,” iM Bank has extended a total of KRW 662.9 billion in support to financially vulnerable customers, easing their financial burdens by reducing interest rates and waiving early-repayment fees. In the corporate lending sector, the bank also assists SMEs and microbusinesses by alleviating financial constraints through initiatives like the “Low-interest Facility Loan Conversion” and “Special Loans for Small Businesses,” ensuring they maintain stable access to funding.

The progress of the K-Taxonomy implementation is as follows. In 2022, iM Financial Group entered into a business agreement with the Financial Supervisory Service, and in 2023, jointly developed a practical application system for the Korean Green Taxonomy. Utilizing this system, iM Bank commenced green loan screenings in April 2024 through its internally developed platform, while also overseeing the classification of general loan products. The screening outcomes are systematically documented and analysed via a control process that supports digital registration and document scanning, facilitating the development of green finance products and the provision of related services. Additionally, this system has laid a foundation for responding to future green finance policies issued by financial authorities.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by iM Financial Group, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.imfngroup.com/em040201.fg?putup_writ_seq=4163

Note to iM Financial Group: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

Hua Xia Bank identifies stakeholders relevant to impact analysis and target-setting processes every year. In 2024, the bank identified eight key stakeholder groups, including government agencies and regulators, with whom Hua Xia Bank maintains regular consultations, communications, and collaborative engagements. The bank attaches great importance to stakeholder concerns and continuously identifies, assesses, screens, and updates material issues. By assessing the issue materiality to both the bank’s sustainability and the stakeholders, Hua Xia Bank ranks and eventually identifies issues that are material to both the bank and its stakeholders, subsequently implementing responsive measures.

Government and regulators

For engagement with government, regulators, and professional institutions: Hua Xia Bank actively responds to policy requirements from the State Council, NDRC, MEE, NFRA, and PBoC, while researching support measures for implementing regional carbon peaking and carbon neutrality plans across provinces and municipalities.

Regarding participation in regulator-led cooperative research: Hua Xia Bank joined the Climate Risk Management Task Force under NFRA to develop stress testing frameworks for banking transition risks; participated as an evaluation committee member in the 2023 Green Banking Assessment organized by the China Banking Association under the coordination of NFRA’s Policy Research Bureau; contributed to the PBoC’s Transition Finance Research Group; engaged in the Beijing-Qinghai Expert Assistance Program to provide targeted financial support for Qinghai Province, delivering green finance knowledge-sharing sessions for local financial institutions; and participated in developing group standards for energy transition financing entity assessment methodologies led by the China Energy Research Society.

In strengthened collaboration in inclusive finance with relevant government agencies:  Hua Xia Bank fully implements the coordination mechanism requirements on financing support for micro and small enterprises, establishing a three-level (headquarters – branch – sub-branch) rapid response system. All branches maintain close coordination with local regulators, development and reform commissions, and other relevant authorities to promptly obtain the “list” and expedite credit disbursement in accordance with market-oriented principles, legal compliance, and credit approval requirements, thereby ensuring the enterprises can directly and efficiently gain access to credit funds with appropriate interest rates.

In implementing the NDRC’s directives, Hua Xia Bank promptly circulates the recommended enterprise list under the “Xinyidai” (Credit Easy Loan) program, proactively engages in marketing outreach, and establishes regular feedback mechanisms. The bank applies to the SME Bureau of MIIT for regular updates on the list of SDRI enterprises nationwide to continuously support their transformation and upgrading. Furthermore, Hua Xia Bank shares information with the NDRC’s National SME Financing Credit Service Platform to enhance credit information sharing and adoption and facilitate SME financing access.

Engagements and Events

Under the guidance of the Party Working Committee and the Administrative Committee of Beijing Municipal Administrative Center and the Tongzhou District Party Committee and Government, the bank participated in the 5th Beijing Municipal Administrative Center Green Development Forum and independently hosted the parallel session on green finance. The President of Hua Xia Bank delivered a keynote speech titled “Green Finance Facilitating Socioeconomic Green and Low- Carbon Development,” sharing the bank’s innovative practices in enhancing mechanism improvement, product innovation, international cooperation, and ESG & climate risk management, while proposing insights and recommendations on how finance can support green and low-carbon development.

Guided by Tongzhou District Government, Hua Xia Wealth Management Co., Ltd. jointly organized the 2024 Global Wealth Management Forum & 6th ESG Investing Forum for Asset Management in China with leading domestic media outlet Caijing, fostering discussions on new prospects for green investment.

Domestic honours

The “Hua Xia Inclusive Express” product series was awarded the “2024 Excellence Financial Service Cases for Small and Medium-Sized Commercial and Circulation Enterprises in China” by the China Association for Small and Medium Commercial Enterprises.

Hua Xia Bank also received the “2024 Best Practices in Sustainable Development for Listed Companies” and “Best Practices of Board of Directors’ Office Award” from the China Association for Public Companies, as well as the “Top 20 Banks in Comprehensive ESG Performance” and “Exemplary Case in Risk Prevention and Control” awards from China Banking and Insurance Media Company Limited.

Response to external principles and initiatives

Hua Xia Bank has been consistently upholding an open and collaborative approach and actively responds to both domestic and international initiatives. By adhering to global sustainable finance standards, and fully leveraging green finance’s pivotal role in driving the green low-carbon transition and biodiversity conservation, the bank enhances its leadership, outreach, and influence.

In 2019, Hua Xia Bank became a signatory to the Principles for Responsible Investment (PRI), committing to integrate ESG factors into investments.

That same year, the bank joined as a founding signatory the Principles for Responsible Banking (PRB), committing to align its business strategy with the UN Sustainable Development Goals (SDGs) and the Paris Agreement.

In 2021, Hua Xia Bank endorsed the Task Force on Climate-related Financial Disclosures (TCFD) framework, adopting the TCFD framework along with the scenario analysis tools to strengthen climate risk management and disclosure capabilities.

Concurrently, the bank co-initiated the Global Joint Initiative on the Partnership of Biodiversity and Finance (PBF) with International Finance Forum (IFF) and World Resources Institute (WRI), and signed the Joint Declaration on Support for Biodiversity Conservation by Banking and Financial Institutions.

In 2022, Hua Xia Bank became a governing member of PBF and collaborated with the China Banking Association and multiple domestic and international banks to jointly release the Joint Action Plan on Support for Biodiversity Conservation by Banking and Financial Institutions.

Starting in 2023, the bank prepared its disclosure reports in reference to the IFRS Sustainability Disclosure Standards officially issued by the International Sustainability Standards Board (ISSB), further enhancing the quality and transparency of its information disclosures.

International exchanges and collaboration

In January 2024, the World Bank and China’s Ministry of Finance visited the Huanghua Wind Farm Project supported by Hua Xia Bank and convened a symposium on China’s air pollution prevention and control.

In April 2024, Hua Xia Bank accompanied the Asian Development Bank on an inspection tour of Wu’an Industrial Park in Hebei Province.

In May 2024, the bank was invited to attend the Biodiversity Finance and Nature-related Financial Disclosure Symposium in Huzhou.

In September 2024, Hua Xia Bank was invited to attend the Annual Meeting of the Green Finance Committee organized by the China Society for Finance and Banking, sharing its experience in sustainability risk management.

In November 2024, the bank attended the 20th Anniversary Celebration of the Agence Française de Développement (AFD) in China.

In October 2024, Hua Xia Bank participated in a series of Sino-German sustainable finance and climate investment seminars in Germany and Belgium.

That same month, the bank was invited to the 2024 ESG Global Leaders Conference.

In terms of international cooperation, Hua Xia Bank advanced new models and areas of collaboration, focusing on green and low-carbon development in industrial parks to create differentiated service models. The bank partnered with Asian Development Bank on the project for promoting green and low-carbon development in industrial parks, which is a sovereign loan program designed to facilitate the green transition for industrial parks. Based on the predefined criteria for this project, Hua Xia Bank selected eligible sub-projects to provide financing support. Additionally, the bank engaged in discussions with the World Bank regarding its green finance development and the implementation of the China Renewable Energy and Battery Storage Promotion Project. Through collaborations with international institutions such as the World Bank, AFD, and Asian Development Bank, Hua Xia Bank has cumulatively introduced $1 billion in foreign capital via loan transfer projects, earning appreciation from the World Bank and relevant Chinese government agencies for its achievements in green finance international cooperation.

Finance education in communities

Hua Xia Bank is very active in promoting finance education in communities, enhancing financial security awareness to support nationwide anti-fraud initiatives. The bank conducted targeted financial literacy programs for key demographic groups including seniors, new urban residents, persons with disabilities, and youth, focusing on disseminating financial consumption and investment knowledge. In 2024, Hua Xia Bank invested RMB 6.97 million in public education services, and organized 21,325 public education events with a total of 102.51 million engagements.

How does Hua Xia Bank promote a culture of responsible banking among its employees?

In its 2024 PRB Reporting and Self-Assessment Template Hua Xia Bank reports that it took the following actions to promote a culture of responsible banking among its employees:

Guided by the core theme of “Serving the New Era, Building a New Hua Xia” and committed to the brand philosophy of “Sustainability for a Better Future,” Hua Xia Bank regards “sustainability” as its fundamental code of conduct and aims for “a better future” as its ultimate objective. The bank maintains strategic steadfastness while exercising tactical flexibility, strengthening its corporate banking foundation through integrated financial services. Hua Xia Bank is actively cultivating new growth drivers in digitalization and retail banking, developing distinctive strengths in green finance and wealth management, and establishing new regional footholds in the Beijing-Tianjin-Hebei area, Yangtze River Delta, and Greater Bay Area. The goal is to evolve into a distinctive, high-quality, and competitive national joint-stock commercial bank, steadily progressing toward the vision of becoming a “large and strong, stable yet excellent” modern financial group, thereby making greater contributions to advancing Chinese-style modernization.

Hua Xia Bank enhances staff understanding of the PRB Principles through specialized conferences and training programs, with a particular focus on helping employees understand their relevance to departmental operations and ensuring effective implementation. The bank’s PRB Principles Task Force maintains active communication with UNEP FI to stay informed about the latest domestic and international progress in implementation and ensures effective internal dissemination. As of the end of 2024, 100% of relevant employees had received comprehensive training in financial inclusion.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Hua Xia Bank, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.hxb.com.cn/en/images/about-hua-xia-bank/investor-relationship/prbreport/2025/07/25/D0D5466205619DAEE2AD4DD8186EF5CA.pdf

Note to Hua Xia Bank: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

Hana Financial Group aims to go beyond traditional finance by connecting future values through its new vision of ‘One Finance for All’ for ‘Next 2030’. The Group is committed to practicing finance that fosters mutual growth and shared happiness through voluntary communication and participation, guided by the Principles for Responsible Banking. Hana Financial Group considers customers, employees, partner companies, central and local governments, shareholders, investors, and local communities— that have direct and indirect impacts on its business activities —as key stakeholders. The Group actively incorporates feedback received through various communication channels, such as annual stakeholder surveys, into its business practices. It identifies material issues by surveying internal and external stakeholders and discloses these issues through its reports. In May 2023, Hana Financial Group served as the main sponsor of the UNEP FI PRB Asia-Pacific Roundtable, where CEO and Chairman Ham Young-ju delivered a keynote address to share the Group’s ESG vision.

How does Hana Financial Group promote a culture of responsible banking among its employees?

In its 2024 PRB Reporting and Self-Assessment Template Hana Financial Group reports that it took the following actions to promote a culture of responsible banking among its employees:

In 2007, Hana Financial Group became a member of the UN Global Compact, a voluntary initiative that promotes corporate social responsibility by endorsing the Ten Principles covering human rights, labor, environment, and anti-corruption. The Group commits to upholding these global principles and transparently reports its performance to the UNGC annually. Additionally, in May 2022, Hana Financial Group joined the Women’s Empowerment Principles (WEPs), a collaborative initiative of UN Women under the UN Global Compact. The WEPs’ seven principles are grounded in real business practices. By supporting the WEPs, Hana Financial Group seeks to further promote gender equality awareness and align with the broader values and objectives of the United Nations.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Hana Financial Group, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.hanafn.com/esg/report/2024/HFG_PRB_Report_2024_Reporting_and_Self_Assessment_Template.pdf

Note to Hana Financial Group: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

The Government Savings Bank (GSB) highly values maintaining strong relationships with its stakeholders, recognizing all groups that influence or are affected by the bank’s activities—both positively and negatively. The bank emphasizes creating opportunities for key stakeholders to share their opinions, suggestions, and feedback, ensuring that the needs, expectations, and concerns of all parties are acknowledged equally. Annually, GSB conducts interviews and meetings with relevant units to gather this information. The insights gained are then utilized to guide strategic planning, operational decisions, and development initiatives, helping the bank build a competitive edge and achieve sustainable growth.

Stakeholder Identification and Management

GSB has adopted the international AA1000 Stakeholder Engagement Standard (AA1000SES) as a framework for effective stakeholder management. Additionally, it follows the Stakeholder and Customer Management (SCM) criteria based on the Core Business Enablers assessment within the State Enterprise Assessment Model (SE-AM). This systematic approach promotes stakeholder engagement across relevant business units. The process involves analyzing the value chain and prioritizing key stakeholders based on their involvement in GSB’s plans, projects, and processes. This is carried out at both departmental and regional levels to identify and focus on the most critical stakeholders for the entire organization. The Power-Interest Matrix is used to evaluate stakeholders according to their influence and interest in GSB’s operations, enabling the bank to prioritize engagement strategies accordingly.

GSB classifies stakeholders into six groups based on their involvement in GSB’s core missions and processes:

• Regulatory bodies and government agencies
• Partners and suppliers
• Society and key communities
• Customers, divided into three segments: grassroots, individual, and business/government clients
• Media organizations
• The Board of Directors, executives, employees, and workers

Stakeholder Consultation and Engagement

GSB has established a governance framework for stakeholder management, including the Stakeholder Engagement Policy, Stakeholder Engagement Procedure Manual, and a Stakeholder Master Plan for 2024–2028. This framework provides guidelines for developing high-quality and standardized stakeholder relationships and management practices. The master plan is shared with key stakeholders both within and outside the bank. The framework undergoes an annual review to address current issues and ensure alignment with the needs and expectations of all stakeholder groups. The bank ensures effective mechanisms and processes for stakeholder engagement by setting clear objectives and defining the scope of relationship-building and management activities, based on the goals of stakeholder relationships and the desired outcomes GSB aims to achieve.

Issues Addressed and Outcomes Achieved

Through stakeholder engagement, GSB tackled several key areas, aligning its efforts with the expectations and concerns identified within each stakeholder group. Regulatory authorities and government agencies prioritized compliance with laws, operational transparency, and financial inclusion, particularly for grassroots customers. Partners and suppliers emphasized collaboration in developing products and services, enhancing data connectivity, and maintaining good governance practices. Society and communities sought initiatives to promote financial literacy, build capacity, and improve citizens’ quality of life. Customers looked for support in accessing financial resources and receiving guidance in financial management.

These engagements resulted in tangible achievements. For instance, regulatory bodies’ focus on compliance and transparency contributed to GSB receiving the Integrity and Transparency Assessment (ITA) Award, reflecting its dedication to openness and accountability. Business partners’ emphasis on joint product and service development helped expand the customer base and improve data connectivity, leading to increased access to financial resources. This is exemplified by the approval of 1,537 land/mortgage sales totaling THB 5,457 million and 913,366 vehicle registration loans totaling THB 21,776 million.

Meeting community and customer needs for financial literacy and improved quality of life led to the establishment of six new People’s Financial Institutions, bringing the total to 15—surpassing GSB’s target. GSB’s comprehensive community development initiatives benefited 11,598 individuals, exceeding the goal of 5,000. Digital programs such as the School Bank at 101 locations and the Coach Aom app with 19,447 users promoted savings and financial literacy. Additionally, GSB supported 14.8 million grassroots customers in line with government policies, served 9 million individual customers, and assisted 0.1 million business and government clients.

In response to employee expectations for skill enhancement and career growth, GSB launched Future Skills Development programs, training 104 facilitators dedicated to community development and 70 business advisors for SMEs and startups. These efforts directly support GSB’s action plans by building internal capacity to fulfill its commitments to stakeholders and the Principles. Furthermore, GSB’s strengthened stakeholder management approach is positioned to maximize its positive social impact as a social bank, incorporating direct feedback from stakeholder groups to shape the bank’s future strategic direction.

How does GSB promote a culture of responsible banking among its employees?

In its 2024 PRB Responsible Banking Progress Statement GSB reports that it took the following actions to promote a culture of responsible banking among its employees:

GSB aligns with the 17 Sustainable Development Goals (SDGs), with a particular emphasis on two key objectives: eliminating poverty (Goal 1: No Poverty) and reducing inequalities (Goal 10: Reduced Inequalities). The bank strives to achieve these aims by facilitating access to fair capital and working to diminish financial disparities. GSB has adopted the Principles for Responsible Banking (PRB) from the United Nations Environment Programme Finance Initiative (UNEP FI), committing to incorporate social, environmental, and governance considerations into its operations. This alignment supports GSB’s vision, mission, and operational framework as it aims to be a leading social bank. By signing the PRB, GSB affirms its dedication to international best practices in sustainable and responsible banking. The bank has established various policies to guide staff at all levels, ensuring departmental operations adhere to responsible banking principles. These policies cover diverse areas, including good corporate governance, a code of conduct, a code of ethics, a sustainability policy, and a human rights policy.

Beyond these core policies, GSB actively demonstrates its commitment to becoming a Social Bank through numerous ESG-related initiatives. These include providing educational programs for small business owners, participating in reforestation projects, and other similar efforts.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by GSB, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.gsb.or.th/media/2025/06/Final-GSB-PRB-2024-Full-680628.pdf

Note to GSB: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

BNK Financial Group defines and categorizes internal and external stakeholders into six groups, to systematically manage the needs of the stakeholders who affect its business operations in the overall key strategy development and execution process, including materiality assessments. BNK Financial Group communicates with its stakeholders through a wide array of communication channels. Additionally, as part of impact analysis, quantitative evaluations involving both internal and external stakeholders are carried out annually through the Double Materiality assessment process, to incorporate stakeholder opinions.

• Customers

× Definition: Groups including individual and corporate customers who use financial products and services and exert influence

× Communication and Collaboration Methods: To deliver customer satisfaction through open communication, BNK Financial Group operates the customer panel system. Busan Bank collects varying feedback on new product planning and development as well as the improvement of existing products and services through its customer panel program ‘CX Explorer’. Selected members of the panel present improvement ideas from the consumer viewpoint on monthly assignments and free topics. Actionable ideas are reviewed at the CX Association chaired by the Head of the Management Strategy Group. In 2024, the CX Association met 10 times in total, discussing 96 improvement ideas, out of which 75 were implemented. Kyongnam Bank operates a region-based customer panel and channels discussion outcomes to relevant departments to support meaningful improvements. In 2024, the 9th Customer Panel— comprising 12 local customers—was selected and conducted discussions on topics such as increasing core deposits and providing feedback on service channel usage. The insights generated through these sessions were shared with the appropriate departments for follow-up action.

• Employees

× Definition: Subjects realizing the company’s vision and values to achieve management goals, including staff and labor unions

× Communication and Collaboration Methods: BNK Financial Group operates 24/7 grievance handling channels for stakeholders to file actual or potential human rights violations and grievances arising from business operations. Grievance handling channels serve as measures to mitigate and remediate the adverse effects associated with human rights risks. Stakeholders are free to raise their grievances through various channels, including mobile devices, QR codes, in-person interviews, phone calls, and email. The grievance handling department, upon receiving a report, investigates the case, takes follow-up action, and notifies the results and feedback according to internal procedures. Busan Bank recorded 120 grievance reports, with 35 processed; Kyongnam Bank recorded 115, with 63 processed. BNK Financial Group operates a range of programs to promote communication among employees and enhance their organizational satisfaction. The Group has implemented the Birkman Assessment approach since 2024 to systematically identify employees’ tendencies, work engagement, and stress levels. In the first quarter of 2025, BNK Financial Group conducted an online satisfaction survey on all employees from seven subsidiaries and measured satisfaction for 9.5% of the total BNK Financial Group employees. The analysis revealed that the satisfaction score was 3.99 out of 5. Additionally, regular HR meetings are held with labor unions to encourage union activities and build cooperative, sound labor-management relations.

• Shareholders and Investors

× Definition: Shareholders and investors who influence BNK Financial Group’s sustainable growth decisions

× Communication and Collaboration Methods: To address increased shareholder and investor interest in business structure sustainability and concerns over greenwashing risks in green financial products, transparent information disclosure and active communication are conducted to enhance trust. This includes disclosure of financial and stock information, climate change-related risks and opportunities, strategies, green finance performance and investment amounts, as well as social contribution efforts such as support types and budgets for low-income and financially vulnerable groups.

• Partners

× Definition: Groups with which BNK Financial Group pursues mutual growth based on partnership and trust

× Communication and Collaboration Methods: Each subsidiary leads social responsibility fulfilment and safety/environmental value realization through mutual growth and improvement of working conditions with partners. Specifically, BNK Savings Bank provides exclusive office spaces for outsourced counsellors and carries out regular meetings to reflect field opinions. Human rights issues of customer counselling workers, including those belonging to partners, are managed. A grievance box for counsellors is provided, and regular inspections and support regarding human rights violations during customer counselling also take place. In cases of complaints, 30 minutes of rest per case and mental health workshops are offered to manage counsellors’ human rights comprehensively.

• Local Communities

× Definition: Groups including local communities, environmental organizations, media, and academia that share regional issues and cooperate for solutions

× Communication and Collaboration Methods: Under the management philosophy of ‘Together with the Region, to the World,’ BNK Financial Group seeks to revitalize the local economy and promote mutual growth with local communities. It supports promising local ventures and startups and provides financial support to key regional industries. Specifically, in response to the regional extinction crisis due to youth population decline, support for youth job-creating companies is strengthened, and regional talent is discovered and nurtured to lead youth job creation.

• Government and Regulatory Agencies

× Definition: Governments, National Assembly, Financial Supervisory Service, etc., leading corporate social responsibility to strengthen the competitiveness of the financial industry

× Communication and Collaboration Methods: Government and regulatory agencies establish policies and guidelines enabling financial companies to transition to a sustainable economy. In 2021, the Financial Supervisory Service announced the ‘Climate Risk Management Best Practice Guidelines for Financial Companies,’ upon which BNK Financial Group established a governance system for climate change response, measured climate risks, and formulated appropriate response strategies. Additionally, in accordance with TCFD recommendations, climate risk-related information is disclosed transparently, and ESG finance and management-related materials required by financial authorities and the Banking Association are also reported transparently. Moreover, BNK Financial Group participates in various global initiatives to discuss sustainability agendas such as climate change and human rights, striving to effectively manage the impact of management activities according to global standards.

Global Initiatives Joined by BNK Financial Group

• UNGC (United Nations Global Compact) – Joined July 2020
• CDP (Carbon Disclosure Project, Capital Market Signatory) – Joined May 2021
• TCFD (Task Force on Climate-related Financial Disclosures) – Joined May 2021
• UNEP FI (United Nations Environment Programme Finance Initiative) – Joined March 2022
• PCAF (Partnership for Carbon Accounting Financials) – Joined March 2022
• SBTi (Science Based Targets initiative) – Joined March 2022

How does BNK Financial Group promote a culture of responsible banking among its employees?

In its 2024 PRB Responsible Banking Progress Statement BNK Financial Group reports that it took the following actions to promote a culture of responsible banking among its employees:

• ESG Training

Under the direction of its Talent Development Institute, BNK Financial Group offers annual online and offline training programs to support employees in adopting eco-friendly practices and enhance ESG awareness.

In 2024, ESG training was integrated into development programs for promoted employees, new hires, and across various functions for all Group staff. Additionally, 13 ESG personnel from different subsidiaries completed the ESG expert course provided by the Federation of Korean Industries, earning professional qualifications in ESG.

A total of 5,559 employees participated in online training sessions covering ESG, climate change, and carbon neutrality.

In the latter half of 2024, 60 employees promoted to grades 3 and 4, along with 85 new hires, attended offline ESG lectures to deepen their understanding. BNK Financial Group also encourages employees to freely participate in eco-friendly educational programs offered through the Korea Banking Institute (KBI FLEX), including courses like ‘Strategy for a Sustainable Environment’ and ‘Zero Carbon Footprint’.

• ESG Policies

To spread the value of sustainability, BNK Financial Group has developed and disseminated ESG policies applicable to employees across all affiliates. These policies and guidelines—such as the Code of Ethics (detailing ethical standards for conduct), the Environmental Management Policy (addressing climate change response), the Community Engagement Policy (focusing on local community contribution and development), and the Human Rights Policy (aimed at strengthening human rights and diversity)—serve to communicate the Group’s core values to all members.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by BNK Financial Group, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.bnkfg.com/share_file/(BNK Financial Group) PRB-Reporting-and-Self-Assessment-Template.pdf

Note to BNK Financial Group: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

Aiyl Bank actively seeks feedback from its stakeholders and is committed to responding to their concerns promptly and accurately. The bank believes that this engagement provides valuable insights, aids in managing risks and opportunities, and is vital for its long-term sustainability.

Engagement with Clients

Aiyl Bank is dedicated to placing its clients at the core of all its activities. The bank’s complaint management system enables it to swiftly identify and resolve issues, reinforcing its commitment to customer satisfaction and consumer protection.

Interaction with Institutional and Regulatory Bodies

In 2024, Aiyl Bank proactively engaged with regulators and government entities to promote sustainable finance in the Kyrgyz Republic. The bank contributed to discussions on establishing a framework that supports the transition to a low-carbon economy. This included participating in the development of the Kyrgyz Republic’s Green taxonomy and a Roadmap for sustainable finance, as well as implementing ESG principles within the banking sector to meet the needs of all stakeholders.

Engagement with Investors

Recognizing the growing emphasis on environmental, social, and governance (ESG) factors among investors, Aiyl Bank has strengthened its relationships with external analysts and ESG rating agencies. The bank understands that strong ESG ratings and scores are essential for attracting sustainable investments and shaping investment strategies.

How did Aiyl Bank identify and work on strategic business opportunities to increase positive and reduce negative impacts?

In its 2024 PRB Responsible Banking Progress Statement Aiyl Bank reports that it identified and worked on strategic business opportunities to increase positive and reduce negative impacts as follows:

Aiyl Bank is dedicated to generating a positive social impact. As a social actor, Aiyl Bank supports its clients and communities in building a more sustainable, inclusive, and equitable society. To date, the bank’s green portfolio amounts to $11 million, with plans to expand it further by establishing specific ESG targets for its lending activities, investment products, and sustainable bonds. Beyond providing financing, Aiyl Bank is planning to educate clients and stakeholders on ESG topics and their role in environmental protection.

To preserve and enhance the environment, as well as to offer financial support to entrepreneurs engaged in producing environmentally friendly products and processing raw materials without harming nature, Aiyl Bank allocated KGS 1 billion (USD 11.5 million) for the “Green Technology Financing” loan product.

Purpose of the loan:

• Green transportation
• Renewable energy
• Energy efficiency, reduction of energy consumption and/or technical losses
• Green buildings
• Improvement of air quality
• Sustainable water use and waste management
• Sustainable agriculture

The KGS 1 billion allocation represents only about 2% of the bank’s total portfolio. Many previous loans can be verified as ‘green’ loans, including investments in stable nursing systems, purchase of pedigree animals, drip irrigation systems, and other agricultural initiatives. However, the lack of an internal verification system and the absence of a national green taxonomy in 2024 made it challenging to determine the exact size of the green portfolio. Aiyl Bank plans to verify its green portfolio by engaging third-party evaluators.

The “Green Technology Financing” product was developed based on the internal green taxonomy of the State Development Bank of the Kyrgyz Republic.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Aiyl Bank, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://abank.kg/guarddog/laravel-filemanager/files/shares/responsible-banking-progress-statement-aiyl-bank-eng.pdf?_gl=1*ze7znv*_ga*MTc0ODc4Njk5Mi4xNzczMzg1MzQ2*_ga_KWR4S1MY5X*czE3NzY3NTI0ODIkbzIkZzEkdDE3NzY3NTI0ODYkajU2JGwwJGgw

Note to Aiyl Bank: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

KBank adopts a comprehensive strategy for stakeholder identification by assessing the financial and Environmental, Social, and Governance (ESG) impacts of its business activities across the entire value chain. This analysis examines the influence of stakeholders on the bank’s operations and vice versa. Stakeholders identified include shareholders, the Board of Directors, employees, regulatory agencies, customers, business partners and counterparties, competitors, creditors, communities, the environment, and society. Insights gained from stakeholder engagement, especially their perspectives, highlight weather conditions as a significant material issue within the environmental domain.

To support sustainable development, KBank partners with various organizations through several key initiatives:

United Nations Global Compact (UNGC):
KBank is a member of UNGC, aligning its business practices with internationally recognized principles related to human rights, labor standards, environmental responsibility, and anti-corruption measures.

Partnership for Carbon Accounting Financials (PCAF):
As a signatory to PCAF, KBank helps develop standards for measuring and disclosing greenhouse gas (GHG) emissions associated with its financed loans and investments.

ThaiCBN (Thailand Climate Business Network):
Initiated by KBank, ThaiCBN aims to foster collaboration among the private sector, government agencies, state-owned enterprises, financial institutions, and academia within Thailand. The network’s goal is to build a Climate Action Ecosystem by developing essential knowledge infrastructure, standards, and collaborative models that promote tangible and sustainable GHG reductions across all sectors in the country.

Major ThaiCBN initiatives in 2025 include:
• Launching a pilot project for converting food waste into Biomethane in Chiang Mai Province, involving participation mechanisms for users, collectors, and processors.
• Assisting SMEs across the supply chain to implement systematic GHG management through the development of an educational e-Handbook and by organizing the “Earth Jump” activities.

How did KBank identify and work on strategic business opportunities to increase positive and reduce negative impacts?

In its 2025 Sustainability Report KBank reports that it identified and worked on strategic business opportunities to increase positive and reduce negative impacts as follows:

While the business sector and many nations aim to achieve Net Zero and transition towards a society powered by renewable and clean energy, along with adopting technologies to improve energy efficiency and reduce greenhouse gas emissions, the financial requirements to reach these targets continue to grow.

KBank has established its strategic priorities and introduced the “3+1 & Productivity Strategy” as its strategic framework. KBank’s focus is on revitalizing credit performance, expanding its capital-efficient fee-based income streams, and strengthening and innovating sales and service models to deliver value-driven outcomes.

Furthermore, the bank is committed to becoming a leader in ESG among Southeast Asian banks by guiding customers and businesses in Thailand towards an economic system that supports sustainable growth through ongoing and concrete actions to achieve the Net Zero goal. These initiatives include transforming KBank’s operations, helping customers develop capabilities and adapt to more environmentally friendly business practices, offering sustainable credit and investment products, and expanding services beyond traditional financial solutions to facilitate easier access to greener lifestyles.

A range of products designed to support these efforts is detailed in KBank’s Sustainability Report 2025 on pages 123 and 130.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by KBank, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.kasikornbank.com/en/sustainable-development/SDAnnualReports/y2025-sd-en.pdf

Note to KBank: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

Kyushu Financial Group emphasizes open dialogue and collaboration with its stakeholders to foster sustainable local communities. As a regional financial institution based in Central and Southern Kyushu—primarily in Kumamoto, Kagoshima, and Miyazaki Prefectures— Kyushu Financial Group is strengthening its relationships with local governments and businesses, fulfilling its responsibilities as a financial partner committed to working alongside the community.

• Establishing partnership agreements with municipalities for local revitalization
• Forming partnership agreements with local companies
• Engaging in domestic and international initiatives

How does Kyushu Financial Group promote a culture of responsible banking among its employees?

In its 2025 PRB Responsible Banking Progress Statement Kyushu Financial Group reports that it took the following actions to promote a culture of responsible banking among its employees:

In its Sustainability Declaration, Kyushu Financial Group has declared its support for the United Nations’ Sustainable Development Goals (SDGs) and that all officers and employees will actively work toward these objectives. Additionally, Higo Bank and Kagoshima Bank within the Group have developed their own Overall Sustainability Concepts, clearly communicating to all employees their vision to contribute to community sustainability through their financial activities. To cultivate a responsible banking corporate culture, Kyushu Financial Group provides training and educational sessions for all officers and employees. These include distributing internal videos to enhance understanding of the SDGs, conducting human rights awareness training, encouraging staff to obtain qualifications related to SDGs and ESG finance, and offering financial incentives to employees who successfully earn such qualifications.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Kyushu Financial Group, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.kyushu-fg.co.jp/english/assets/pdf/csr/initiative_prb_01.pdf

Note to Kyushu Financial Group: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

JB Financial Group places co-prosperity and harmony with diverse stakeholders at the core of its overall management approach. The Group has been deeply engaged with its stakeholders and operates a structured response system guided by its “Principles for Stakeholder Communication and Response,” which are as follows:

1. Sustainability: JB Financial Group aims to achieve sustainable profits for the company in collaboration with stakeholders such as local communities, customers, employees, and long-term shareholders.
2. Ethics: The Group emphasizes the importance of adhering to universal ethical standards.
3. Fairness: JB Financial Group endeavours to make fair and balanced decisions without favouritism toward any specific stakeholder.
4. Transparency: The Group commits to transparently disclosing the basis for decisions related to stakeholders’ demands.

JB Financial Group considers customers, employees, shareholders and investors, local communities, and supervisory authorities as its key stakeholders, all of whom mutually influence one another. The Group engages with these stakeholders through various channels on a wide range of issues impacting overall management, including environmental, social, and economic matters. Annually, JB Financial Group conducts stakeholder surveys to identify material issues. Moving forward, the Group aims to expand its communication efforts by developing more efficient channels to gather feedback and opinions from stakeholders, as well as to better understand their key concerns. The communication channels for key stakeholders are as follows:

1. Customers: Website, customer call centre, customer satisfaction surveys, customer experience groups, social media, financial consumer protection education, Leaders Forum (VIP customers)
2. Executives/employees: Intranet and bulletin board announcements, corporate culture improvement programs, CEO engagement programs
3. Shareholders and investors: Website, board meetings, general shareholders’ meetings, shareholder communication letter, international conferences, investor relations (IR)
4. Local communities: Website, employee volunteer groups, social contribution activity reports, university student ambassadors, social media
5. Regulatory authorities: Attendance in regular meetings, submission of regular reports, regular and ad hoc inspections

How does JB Financial Group promote a culture of responsible banking among its employees?

In its 2025 PRB Reporting and Self-Assessment Template JB Financial Group reports that it took the following actions to promote a culture of responsible banking among its employees:

To strengthen ESG management and advance toward sustainable future finance, JB Financial Group develops and publicly discloses a range of policies. These include the Human Rights Policy, Code of Conduct, Declaration on the Prohibition of Sexual Harassment, Non-Sexual Harassment and Discrimination, Privacy Policy, Occupational Health and Safety Management Policy, Financial Inclusion Commitment, Guidelines on Director Independence, Board Diversity Guidelines, Anti-Corruption Management, Tax Policy, and the Anti-Money Laundering Policy, among others.

Building on this foundation, JB Financial Group provides training for employees on ESG management, human rights, ethics, safety and health, and information protection. These programs are conducted through regular training sessions, workshops, and seminars to ensure employees gain the necessary knowledge and skills related to ESG.

Furthermore, JB Financial Group integrates ESG-related objectives into its management KPIs. The CEO’s performance evaluation considers the development and implementation of the group’s ESG strategy, while the Chief Risk Officer (CRO) is assessed based on the creation of a climate risk assessment framework. ESG executives are evaluated on the development and execution of ESG management strategies and policies. This system encourages executives and employees to achieve sustainability goals and uphold responsible management practices.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by JB Financial Group, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.jbfg.com/assets/download/pages/esg/achievements/JB Financial Group PRB Report(2025).pdf

Note to JB Financial Group: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

Aiyl Bank actively seeks feedback from its stakeholders and is committed to responding to their concerns promptly and accurately. The bank believes that this engagement provides valuable insights, assists in managing risks and opportunities, and is vital for its long-term sustainability.

Engagement with Clients

Aiyl Bank is dedicated to placing its clients at the heart of all operations. Its complaint management system enables the bank to swiftly identify and resolve issues, reinforcing its commitment to customer satisfaction and consumer protection.

Interaction with Institutional and Regulatory Bodies

In 2024, Aiyl Bank proactively engaged with regulators and government authorities to promote sustainable finance within the Kyrgyz Republic. The bank contributed to discussions on establishing a framework that supports the transition to a low-carbon economy. This included participating in the development of the Kyrgyz Republic’s Green taxonomy and a Roadmap for advancing sustainable finance and implementing ESG principles in the banking sector, designed to meet the needs of all stakeholders.

Engagement with Investors

Recognizing the increasing importance of environmental, social, and governance (ESG) factors in investment decisions, Aiyl Bank has strengthened its relationships with external analysts and ESG ratings agencies. The bank understands that strong ESG ratings and scores are essential for attracting sustainable investments and shaping investment strategies.

How did Aiyl Bank work with its clients and customers to encourage sustainable practices and enable sustainable economic activities?

In its 2024 PRB Responsible Banking Progress Statement Aiyl Bank reports that it works with its clients and customers to encourage sustainable practices and enable sustainable economic activities as follows:

As a universal bank in the Kyrgyz Republic, Aiyl Bank offers a comprehensive range of services. The bank is uniquely positioned to influence behavioural change and assist clients in high-emission sectors, such as agriculture, in transitioning toward more sustainable practices. Aiyl Bank’s objective is to embed ESG principles into its daily operations.

Aiyl Bank was the first Kyrgyz bank to sign the Principles for Responsible Banking (PRB) and remains committed to supporting communities and vulnerable populations. The bank provides financial education programs aimed at increasing economic awareness and reducing social disparities. Through concessional lending, participation in state programs, partnerships, and corporate social responsibility (CSR) initiatives such as charitable activities and sponsorships, Aiyl Bank empowers communities and seeks to create a lasting positive impact.

At Aiyl Bank, sustainability is at the core of its strategy. The bank is dedicated to delivering fair and equitable service to its customers and actively equipping its employees with the knowledge and skills necessary to foster positive change. Recognizing that capacity building is a key challenge in expanding ESG practices within crediting and procurement, Aiyl Bank plans to intensify its efforts in this area.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Aiyl Bank, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://abank.kg/guarddog/laravel-filemanager/files/shares/responsible-banking-progress-statement-aiyl-bank-eng.pdf

Note to Aiyl Bank: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.