Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

Globalance has established itself as a prominent showcase in Switzerland and beyond, becoming an important point of reference and expertise for the media. The list of awards is regarded as an indicator of this recognition.

Shareholder engagement with companies, fund managers, and projects is a crucial mechanism to amplify its impact.

Globalance participates actively in engagement pools, investor coalitions, and collaborates with investment partners such as fund managers. Examples include:

• CSP – Center for Sustainable Finance and Private Wealth (University of Zurich)
• Access to Nutrition Foundation
• CDP
• Swiss Sustainable Finance Association (SSF)
• Nature Action 100
• Climate Action 100

The organization maintains a policy of engaging with students, academics, and scientific coalitions to promote its vision and contribute to education and research.

Locally, Globalance also carefully selects suppliers who align with its sustainability commitments.

How does Globalance promote a culture of responsible banking among its employees?

In its 2024 PRB Responsible Banking Progress Statement Globalance reports that it took the following actions to promote a culture of responsible banking among its employees:

Globalance’s founders are actively involved on a daily basis, nurturing and reinforcing a mission-driven culture every day.

As a value-led and purpose-driven pure-play company, Globalance begins by selecting employees who are aligned with its core values.

The foundation of Globalance’s culture is the absence of short-term financial incentives. Instead, Globalance implements a long-term employee ownership program—every employee owns shares in the company through allocated employee shares, rather than cash payments. This approach helps align long-term perspectives and fosters team commitment. There are no sales targets.

The sustainable impact-culture is most effectively cultivated through investment decisions, each serving as proof of Globalance’s mission and professional standards.

Additionally, Globalance emphasizes the importance of ongoing development. An internal Globalance Academy has been established, providing every employee with opportunities for continuous learning and training.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Globalance, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.globalance.com/wp-content/uploads/responsible-banking-progress-statement_2024.pdf

Note to Globalance: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

A core element of Eurobank’s sustainability approach is to build strong relationships founded on trust, cooperation, and mutual benefit with all stakeholders affected by its activities, whether directly or indirectly.

In this regard, the bank encourages two-way communication and maintains an ongoing dialogue with stakeholders to actively address their expectations, concerns, and issues. As part of its Double Materiality Assessment, Eurobank engaged stakeholders on topics related to its sustainability initiatives and responsible financing products, aligning with the Principles for Responsible Banking, to gather their insights on the bank’s sustainability performance. This assessment was a key process in determining the contents of the Annual Report 2024 – Business & Sustainability. Using the new methodology outlined in the European Sustainability Reporting Standards (2023), Eurobank identified, assessed, prioritized, and validated the positive and negative impacts, risks, and opportunities the bank creates or may create on the environment, people, and the economy.

Additionally, Eurobank conducts sustainability awareness training sessions to ensure internal stakeholders stay informed about sustainability matters.

How does Eurobank promote a culture of responsible banking among its employees?

In its 5th PRB Progress Statement Eurobank reports that it took the following actions to promote a culture of responsible banking among its employees:

Eurobank fosters a culture of sustainability by providing employees with the skills needed to assist clients in their green transition. Key initiatives include:

• ESG upskilling programs for employees, focusing on risk management, compliance, and business strategy.
• Training sessions for stakeholders across the three lines of defense to enhance sustainability awareness.
• Ongoing sustainability education through e-learning modules, digital talks, and intranet resources, ensuring staff stay updated on the latest sustainability developments.

Acknowledging the significance of cultivating a robust sustainability-oriented culture throughout the bank, Eurobank has initiated programs such as:

• The “TeamUp” employee volunteer program, which provides opportunities for employees and their families to engage in community-based environmental initiatives.
• The “ESG Insight” newsletter, delivering regular updates on Eurobank’s sustainability efforts to both internal and external stakeholders.

By integrating solid governance, accountability measures, and a sustainability-focused corporate culture, Eurobank ensures that sustainability principles remain a strategic priority, empowering employees and stakeholders to contribute to a responsible banking model that promotes positive environmental and social impacts.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Eurobank, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.eurobank.gr/-/media/holding/omilos/annual-reports/etisios-apologismos-2024/unep-fi-principles-responsible-banking.pdf

Note to Eurobank: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

Deutsche Bank places a high value on maintaining fair and transparent dialogue with its stakeholder groups. The bank aims to understand the expectations and concerns of stakeholders regarding its strategy, business operations, and social responsibilities, with the goal of identifying potential impacts, risks, and opportunities.

Key stakeholders include clients, employees, investors, regulators, and society at large. Each business division and support function is responsible for engaging with its specific stakeholder groups.

How did Deutsche Bank work with its clients and customers to encourage sustainable practices and enable sustainable economic activities?

In its 2025 PRB Responsible Banking Progress Statement Deutsche Bank reports that it works with its clients and customers to encourage sustainable practices and enable sustainable economic activities as follows:

Deutsche Bank’s Code of Conduct forms the basis of the bank’s client-focused culture. This commitment to client centricity is outlined in the Code of Conduct and guides how the bank engages with clients across all business divisions.

As of December 31, 2025, Deutsche Bank operated through four main divisions: Corporate Bank, Investment Bank, Private Bank, and Asset Management. The bank offers products and services customized to meet the unique needs of various client groups, including offerings in sustainable finance and ESG investments.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Deutsche Bank, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.db.com/files/documents/csr/reports/PRB-Summary-Report-2025.pdf

Note to Deutsche Bank: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

Coop Pank recognizes its significant impact on society as a financial institution. Therefore, it regularly consults and collaborates with various stakeholders to gain a comprehensive understanding of societal challenges and opportunities. This approach helps Coop Pank contribute more effectively and enhance its positive influence.

Coop Pank actively participates in numerous local initiatives and is involved in several collaboration networks that promote and develop responsible business principles at both Baltic and international levels.

As a member of the Estonian Banking Association, Coop Pank actively engages in all its working groups. Through this membership, the bank contributes to initiatives such as promoting financial literacy among youth and adults, advancing sustainable finance, and more, all aligned with the principle of supporting life in every corner of Estonia. For instance, in April 2025, Coop Pank organized a financial literacy seminar in Rakvere, a small town, and during Financial Literacy Month in March and April, it delivered financial education lessons nationwide.

Participation in the Banking Association’s working groups enables Coop Pank to consult and collaborate with various stakeholders, including government institutions, ministries, the Bank of Estonia, and other influential organizations in developing the fields of financial literacy and of sustainable finance. This platform facilitates cross-sector cooperation, allowing key issues to be addressed more rapidly and with a greater societal impact than working independently.

Furthermore, Coop Pank is involved in cooperation among Pan-Baltic banking associations and individual banks. The bank participates in monthly meetings within the Banking Association and every six weeks at the Pan-Baltic level. Together, they have developed a unified ESG questionnaire and a GHG calculator for the Baltic region.

Coop Pank has also been an active member of the Responsible Business Forum—renamed Sustainable Business Estonia (KELL) in 2025—working with various stakeholders to more effectively pursue shared societal goals.

Since 2024, Coop Pank has collaborated with the Ministry of Defense of the Republic of Estonia and the Foundation for the Development of National Defense in establishing the Reservists’ Fund. Both the bank and its customers contribute donations to support Estonia’s national defense. Through the “Kaardivägi” (Card Guard) program, customers donate €0.01 for each card payment, which Coop Pank matches with an additional €0.01. All donations are transferred to the Foundation for the Development of National Defense. In recognition of its support, Coop Pank received the highest honour from the Ministry of Defense—the Gold Badge. 

Since 2023, Coop Pank has been working with the pension association Tuleva to provide its clients with the opportunity to participate in Tuleva’s second and third pillar pension funds. This partnership aims to enhance the financial well-being of people in Estonia.

Coop Pank also collaborates with the Estonian Athletic Association and the Estonian Volleyball Federation to support the development of volleyball and decathlon sports in Estonia.

These partnerships reflect shared values with the bank’s collaborators and demonstrate Coop Pank’s commitment to improving life across every corner of Estonia.

Regarding employees as a stakeholder group, an example of a collaborative network focused on employees and broader social aspects is PARE—a supportive community for HR managers and professionals—in which Coop Pank is an active member.

Gradually, Coop Pank has increased employee involvement by raising awareness and organizing various seminars and training sessions. Starting from 2024, the employee satisfaction survey includes a dedicated section on sustainability. In the coming years, this will enable Coop Pank to more clearly and systematically monitor employees’ attitudes, awareness, and opinions regarding the bank’s sustainability initiatives.

Since 2024, Coop Pank has been collaborating with TalTech to diversify academic learning, support students, train bank employees, and conduct research. A practical example of this collaboration is that Coop Pank provides students with ideas for bachelor’s and master’s theses and offers input when students wish to base their theses on the bank’s case. The partnership also involves co-organizing events such as the School of Business and Governance internship fair and the IT internship café. Additionally, Coop Pank awards scholarships of €3,000 each, with the 2024 recipients being students interested in artificial intelligence and ESG topics.

Coop Pank actively participates in knowledge sharing, particularly in the fields of ESG and AI, through the University’s entrepreneurship and research portal Trialoog, which is primarily aimed at entrepreneurs and decision-makers. The bank collaborates on bachelor’s and master’s theses and offers internship opportunities. Overall, this cooperation encourages student interest in areas that Coop Pank considers vital for increasing the competitiveness of Estonian banking and the broader economy.

During the 2024-2025 academic year, one master’s thesis and one bachelor’s thesis were completed in partnership with Coop Pank and TalTech, both focusing on sustainability. Each thesis utilized data from Coop Pank, and their findings provided valuable feedback to the bank. The results were presented to the entire organization during a seminar, which also included an external expert to offer broader perspectives on the topics.

Moreover, Coop Pank invests in educating the public on various matters, including ESG, through organizing webinars, participating in seminars and conferences organized by others, accepting speaking engagements, and publishing articles. The bank’s spokespeople regularly share knowledge through different channels to promote awareness and understanding.

How does Coop Pank promote a culture of responsible banking among its employees?

In its 2025 PRB Responsible Banking Progress Statement Coop Pank reports that it took the following actions to promote a culture of responsible banking among its employees:

Since the beginning of 2020, Coop Pank has adopted a more strategic approach to fostering a culture of responsible banking among its employees. The first sustainability and ESG-related training sessions were conducted in 2021, serving the entire bank and tailored to specific employee groups.

From 2021 onwards, Coop Pank has implemented a Green Office policy that defines principles and guidelines related to environmental and sustainability considerations both within the bank’s offices and more broadly. The policy affirms that sustainability is integrated into all aspects of the bank’s activities, with efforts to minimize environmental impact. Guided by this understanding, sustainability principles are embedded in daily operations, both internally and in collaboration with partners and customers.

Coop Pank contributes to raising employees’ environmental awareness by introducing them and new hires to the objectives of the Green Office policy, its management system, and the environmental initiatives undertaken at the office and beyond.

In addition to policy-based engagement, Coop Pank has organized various awareness-raising activities, including environmental challenges, themed training days, and morning coffee sessions focused on sustainability. These initiatives aim to build capacity, foster a sustainability-minded culture, and incorporate sustainable practices into the bank’s everyday operations.

Here are a few examples:

All Coop Pank employees have the opportunity to submit proposals through digital solutions aimed at making the office and operations more environmentally friendly and sustainable. The Green Office working group reviews these proposals and, if needed, involves other employees or external partners to implement the suggested solutions. Additionally, there is a separate questionnaire for waste sorting and other sustainability-related questions and suggestions from employees.

Furthermore, each spring, Coop Pank provides a comprehensive overview of its carbon footprint and financed emissions to the entire bank. This initiative helps to foster a culture of responsible banking by ensuring that climate impact remains an important and prioritized topic.

In 2024, Coop Pank conducted ESG training for business client managers. The training offered insights into the overall ESG landscape, with a particular focus on evolving trends and how to prepare for them within client-facing roles. The bank will continue to raise awareness and provide training to its employees.

As part of its internal sustainability engagement and awareness-raising efforts, Coop Pank hosted a morning seminar in June 2025 focused on sustainable commuting. The event featured a TalTech student presenting a master’s thesis based on a case study of Coop Pank, followed by a discussion led by an expert on urban mobility and the role of city planning in promoting sustainable choices.

Since 2024, Coop Pank’s employee satisfaction survey includes a dedicated section on sustainability. In the coming years, this will enable Coop Pank to monitor employees’ attitudes, awareness, and opinions regarding the bank’s sustainability initiatives more clearly and systematically.

A key aspect of responsible business at Coop Pank is also holding its partners accountable.

Coop Pank collaborates with partners who share its values. When selecting partners, the bank reviews the backgrounds of their beneficial owners and the nature of their activities. The aim is to work with companies whose beneficial owners have clean records, are not sanctioned individuals, and whose companies are not subject to international sanctions or linked to negative impacts on communities.

Additionally, Coop Pank’s procurement procedures include the principle that services are not purchased from companies engaged in unethical activities, human rights violations, corruption, or those that have a significant negative impact on the environment.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Coop Pank, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://res30f.cooppank.ee/image/upload/dokumendid/coop_pank_lehed/keskkonna_heaks/en/Coop_Pank_PRB_report_2025.pdf

Note to Coop Pank: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

The BPER Group shapes its strategies based on the needs and expectations of its stakeholders. To achieve this, it conducts a structured engagement process aimed at identifying their needs, understanding their expectations regarding the Group’s activities, and anticipating potential risks—transforming them into opportunities. As part of the double materiality analysis conducted in 2025, an impact assessment was undertaken through engagement with key internal and external stakeholders. Specifically, the following engagement activities were carried out:

• Interviews with shareholders;
• A multi-stakeholder forum involving representatives from customers, the financial market, local communities and territories, suppliers, and public administrations;
• An employee survey.

The Bank’s dedication to collaborating with socially committed organizations is reflected in numerous partnerships with institutions and associations, including: Global Compact, the Italian Banking Association working groups (ABI), the CSR Association, the Foundation for Financial Education and Savings (FEduF), Sodalitas Foundation, the Forum for Sustainable Finance, Impronta Etica, the Italian Foundation for Business Reporting (O.I.B.R.), Sustainability Makers, Valore D, and the Women’s Network against Violence (D.i.Re).

In addition to the aforementioned engagement activities, the BPER Group has launched additional initiatives to enhance stakeholder engagement. These include the Group’s participation in the Sustainable Network of Borsa Italiana, an initiative aimed at creating an integrated ecosystem to promote sustainable finance within the Italian capital market. The Network facilitates dialogue and collaboration among financial institutions, issuers, and advisors, encouraging the exchange of expertise, best practices, and innovative ESG solutions—ultimately supporting the sustainable growth of the real economy through advanced tools and strategies.

These efforts are further supported by training and information-sharing sessions on sustainability disclosures, organized in partnership with various trade associations to assist SMEs operating within the bank’s geographical areas.

Since 2022, the Group has also piloted a project to administer ESG questionnaires to gather data on individual companies. The initiative continued into 2024, involving a selected group of larger companies. In 2025, activities were expanded further by increasing the number of companies participating in the questionnaire and by establishing a structured engagement process that involves direct participation from the Commercial Network.

In 2025, the Group continued its dedication to enhancing employee engagement and fostering a better working environment, building on the insights gained from the “People Survey 2024.” Conducted the previous year across the entire corporate population, the survey assessed employee engagement levels within the Group. Some of the questions contributing to the overall score also addressed eNPS and job satisfaction. The results of the survey played a crucial role in guiding the development of subsequent action plans.

Drawing on the insights from these findings, several action plans were designed and implemented in 2025, both at the Group level—guided by Top Management—and at the operational level through bottom-up initiatives developed with the active involvement and responsiveness of first-line managers. These action plans are aligned with the timeframe of the 2024–2027 Business Plan “B: Dynamic | Full Value 2027.”

How does the BPER Group promote a culture of responsible banking among its employees?

In its 2025 PRB Responsible Banking Progress Statement the BPER Group reports that it took the following actions to promote a culture of responsible banking among its employees:

The BPER Group actively promotes a responsible banking culture through various initiatives, including:

• the assessment and development of human resources’ skills;
• training programs designed to reinforce and deepen the risk culture within the Group, covering topics such as privacy, cybersecurity, anti-corruption, compliance, Model 231, and the Code of Ethics.

Additionally, a new course titled “Sustainability and ESG Management at BPER” was made available to all BPER Banca employees, aimed at providing a comprehensive understanding of these subjects and highlighting the strategic importance of sustainability in the banking sector.

For ESG Managers specifically, an annual training cycle is scheduled. In 2025, three webinars were organized focusing on the relevant regulatory framework, market best practices, and upcoming ESG-related challenges. The goal was to promote knowledge sharing and to strengthen the integration of ESG factors into corporate processes.

Furthermore, targeted ESG training programs were implemented for over 1,000 employees involved in the origination and approval of credit exposures within the Corporate Centres and credit functions across the BPER Group during 2024–2025. Dedicated sessions were also arranged for the Internal Audit Function to support their engagement in ESG-related activities.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by the BPER Group, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://group.bper.it/documents/d/bper-istituzionale/2025-responsible-banking-progress-statement-inglese

Note to the BPER Group: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

Engaging in dialogue with stakeholders is central to BNP Paribas’ social and environmental responsibility. The Group’s dedication to maintaining open and constructive communication aims primarily to better identify and understand the interests, perspectives, and expectations of its stakeholders, as well as the impacts of its activities.

This approach allows the Group to incorporate stakeholder insights into the development of its products and services, ensuring they align with genuine customer needs, evolving business lines, and strategic objectives. Additionally, this dialogue is crucial for informing stakeholders about the Group’s decisions and actions, promoting transparency and clarity.

BNP Paribas recognizes a diverse range of stakeholders with varying levels of interaction, including its customers (individuals, professionals, corporate clients, and institutions), employees and their representative bodies, shareholders (both individual and institutional investors), suppliers, financial and non-financial rating agencies, regulatory authorities and public institutions, civil society and its organizations.

How does BNP Paribas promote a culture of responsible banking among its employees?

In its 2025 PRB Reporting and Self-Assessment Template BNP Paribas reports that it took the following actions to promote a culture of responsible banking among its employees:

Training

BNP Paribas invests heavily in employee training, with a particular focus on ESG topics, supported by dedicated monitoring systems. In 2024, 77,270 Group employees participated in Sustainability Academy training, and a specialized program on respecting human rights during business conduct was introduced to 1,600 targeted employees. Since its inception at the end of 2022, a total of 133,000 Group employees have been trained through the Sustainability Academy.

Additionally, Group employees are actively engaged through participation in “fresks,” collaborative workshops designed to raise awareness about Climate Change Mitigation and Biodiversity issues among employees and Executive Committees. In 2024, over 12,000 employees across 53 countries took part in these workshops. This experience is also extended to individual shareholders.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by BNP Paribas, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://cdn-group.bnpparibas.com/uploads/file/bnpparibas_2025_prb_reporting.pdf

Note to BNP Paribas: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

Mediobanca considers it crucial to incorporate the perspectives and expectations of its stakeholders. During the first half of 2025, it conducted a stakeholder engagement exercise as part of the Double Materiality Assessment (DMA), undertaken in preparation for the CSRD FY 2024-25 reporting.

Below are some updates on initiatives described in the 2024 PRB Report, specifically related to the prioritized impact areas.

Climate

In line with the objectives outlined in the Mediobanca Group Transition Plan to publish research and reports emphasizing the importance of policies to address climate change, several initiatives have been undertaken, including the following:

• The third “Mediobanca Energy Transition Conference for French Investors” was held in Paris on April 9, 2025, attracting participation from numerous French institutional investors through one-on-one and group meetings. The event served as a platform to discuss future market scenarios and investment opportunities alongside management teams from leading Italian companies in the energy transition sector.
• In 2025, Mediobanca Research – Utilities & Infrastructures focused on key topics related to the energy transition, including European energy policy, increasing electricity demand, renewable energy development, power price cannibalization, and hydrogen production.
• The Mediobanca Research Area continues to examine the impact of sustainability issues and assess how Italian mid-cap family businesses are responding to green challenges, often in collaboration with third parties. Notably, the annual economic and financial analysis in the “24th Report on Italian Medium-Sized Industrial Enterprises” (produced with Unioncamere and the Guglielmo Tagliacarne Research Centre) has been expanded to include a paper on “Competitive Landscape, ESG, and Strategic Innovation for Value Creation in Italian Medium-Sized Industrial Enterprises.” This paper offers cyclical, forecast, and structural insights derived from surveys conducted by the research centres.

Financial Education and Inclusion

Mediobanca continues its collaboration with Junior Achievement, the world’s largest non-profit organization dedicated to economic and business education in schools. The financial education and career guidance program, “CONTA SUL FUTURO!” (“Count on the Future”), aimed at middle school students, has been launched to enhance younger generations’ understanding of financial topics. The program involves Group volunteers acting as “company experts,” working alongside teachers in middle and high schools during lessons on economics, business studies, and personal finance. During the 2024–25 school year, the program, offered free of charge to schools across Italy, engaged: 109 schools, 580 classes, 11,584 students, 394 teachers, and 128 volunteers—86 of whom were from the Mediobanca Group. Additionally, the program reached 105,890 students through digital content.

As highlighted in the 2024 PRB Report, Mediobanca Premier has also launched a women’s empowerment initiative, targeting female clients.

Furthermore, a training course has been introduced to improve the Group’s staff knowledge on Financial Health and Inclusion topics.

Social Inclusion

During the first Mediobanca CSR Conference titled “Migrations and Inclusion: The Reception of Unaccompanied Foreign Minors,” held on December 20, 2024, the Mediobanca Research Area presented an in-depth study entitled “The Economic Impacts of Migration: Problem or Resource?” The comprehensive report, published on April 23, 2025, analyses economic and social data related to migration flows and their effects.

How does Mediobanca promote a culture of responsible banking among its employees?

In its 2025 PRB Report Mediobanca reports that it took the following actions to promote a culture of responsible banking among its employees:

Mediobanca is dedicated to promoting a culture of responsible banking among its employees and organizes various ESG-related initiatives, including the multi-year ESG Programme, ESG Working Groups, and the training and induction sessions outlined in the 2024 PRB Report (see section 5.2, pages 32–33). These initiatives continued as planned under the CSRD FY 2024-25 framework.

Employees regularly participate in ESG training, with three courses mandatory for all staff:

• Sustainability and ESG (launched in 2021, completed by 99% of Group employees)
• Human Rights (launched in 2023, completed by 98% of Group employees)
• Financial Health & Inclusion (launched in 2024, completed by 94% of Group employees)

Role-specific training is also offered. For instance, at Mediobanca Premier, in addition to the EFPA ESG Advisor certification pathway, 998 staff members—representing 97.7% of the total sales network workforce —completed the ESG module included in the 2024 MiFID II refresher course.

Since June 2025, targeted training on major greenwashing risks has been provided annually to employees involved in client and public communications.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Mediobanca, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.mediobanca.com/static/upload_new/une/unep-fi-prb-.pdf

Note to Mediobanca: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

Co-operation with various stakeholder groups helps Aktia assess and respond to the expectations placed upon it. Key stakeholders include customers, employees, shareholders, and financiers, as well as social operators such as authorities, partners, NGOs, and the media. Aktia maintains ongoing, open dialogue across multiple channels with its stakeholders to enhance its operations. Its open and transparent collaboration tools include the company’s website, social media platforms, stock exchange and press releases, customer newsletters, and regular communication with selected stakeholder groups. Aktia engages with stakeholders through seminars, webinars, local events, trade fairs, and participation in projects. The company also participates in industry forums to discuss trends, challenges, and opportunities, while monitoring and assessing public debates related to its industry. Open and transparent cooperation with authorities, partners, and the media at both national and local levels is a priority for Aktia. Additionally, Aktia aims to be an active social participant at the local level by collaborating with schools and universities—offering scholarships, participating in school events, and supporting students with their thesis work. The company also maintains close ties with regional Aktia foundations, which fund various local community activities, partly supported by dividends received from Aktia’s ownership.

How does Aktia promote a culture of responsible banking among its employees?

In its 2024 PRB Progress Statement Aktia reports that it took the following actions to promote a culture of responsible banking among its employees:

To support and guide operational management and employees, Aktia has compiled its key rules and ethical principles into the Aktia Code of Conduct, which must be observed when performing their duties. The Aktia Group’s Code of Conduct addresses topics such as the role of management and employees as Aktia’s representatives, handling personal and family matters related to Aktia, anti-corruption measures, secondary occupations and positions of trust, as well as safeguarding Aktia’s business secrets. It also includes regulations on insider trading, prevention of money laundering and terrorism financing, and compliance with financial sanctions. Since customer relations are central to Aktia’s operations, the Code of Conduct also contains essential rules regarding confidentiality and the handling of customer complaints.

All employees and management are required to undergo training on Aktia’s Code of Conduct annually, which is conducted via the internal digital training platform. Depending on their responsibilities, employees may also be required to complete additional internal training modules on the same platform.

The Aktia Way studies, which are mandatory for all employees and completed through an online learning environment, serve as the foundation for ensuring and developing competence. These studies are based on the principles outlined in Aktia’s Code of Conduct, with the goal of ensuring that employees understand how to act in accordance with its guidelines.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Aktia, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.aktia.com/sites/aktia-corp/files/sustainability/economic-responsibility/Aktia Bank Plc_PRB_Progress_Statement_2024.pdf

Note to Aktia: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

To achieve its goal of backing people to go for it in life and business, it’s key that Aldermore Group constantly focuses on the ways that it can generate greater value for each of its key stakeholder groups. Aldermore Group recognises that its business impacts people differently, depending on who they are, so to deliver on this purpose the Group must ensure it backs people in the right ways to address their needs, while achieving its own growth ambitions.

• Customers: Aldermore Group places customers at the core of decision-making. The organization aspires to help them find the right solutions to achieve more in life and business, with the confidence of being supported by a company that champions them when others may not.
• Employees: Employees are regarded as the foundation of Aldermore Group’s success, and the organization endeavours to establish a clear value exchange. It offers excellent benefits, positive working environments, and development opportunities, while clearly communicating expectations in return.
• Distribution partners: Aldermore Group provides products and services to brokers and intermediaries, working closely together to understand their requirements and those of their clients.
• Dealers: The Group delivers products and services to support dealer businesses, ensuring dealer finance remains vibrant and sustainable in an evolving market.
• Society: Aldermore Group leverages its key strengths and capabilities to drive impactful change where it can make the biggest difference to society.
• Investors: The organization aims to generate sustainable returns by focusing on long-term growth in four of the most attractive markets within UK banking.
• Regulators: Aldermore Group maintains regular, open, and transparent dialogue to ensure alignment with evolving regulatory priorities. For more details on Aldermore Group’s stakeholders, please see its annual report.

As the UK macroeconomic environment remains volatile, Aldermore Group recognizes that the needs of its stakeholders are evolving rapidly. Aldermore Group’s refreshed strategy, introduced in 2022, was designed to modernize and focus the business, ensuring continued relevance for stakeholders.

This strategy outlined a focus across four key divisions: property finance, motor finance, business finance, and savings.

Aldermore Group maintains regular dialogue with all stakeholders to ensure that its strategies, plans, and business objectives continue to positively impact each group and address the needs of its identified stakeholders. Additionally, Aldermore Group placed extra focus on the needs and perspectives of key stakeholders as part of its materiality assessment, incorporating their views throughout the process and utilizing these insights to develop a supportive action plan. This plan will be integrated into enterprise-wide strategic initiatives, including business strategy and sustainability efforts.

Aldermore Group is also part of numerous ecosystems across various industries, which enable the organization to gain insights and share best practices with communities and industry peers. Such collaboration consistently empowers Aldermore Group to achieve better outcomes for its stakeholders. The organization recognizes that partnering with other organizations can amplify its impact and help deliver results in areas that matter most.

Aldermore Group is actively engaged with several industry bodies, including:

• UK Finance
• Finance & Leasing Association (FLA)
• Intermediary Mortgage Lenders Association (IMLA)
• Banking Standards Board

Aldermore Group is also a signatory or member of:

• The Women in Finance Charter
• Race to Work Charter
• The Mindful Business Charter
• United Nations Environment Programme Finance Initiative Principles for Responsible Banking
• The Purpose Coalition
• Business in the Community
• Progress Together

How does Aldermore Group promote a culture of responsible banking among its employees?

In its 2025 PRB Self-Assessment Report Aldermore Group reports that it took the following actions to promote a culture of responsible banking among its employees:

In 2024, Aldermore Group took further steps to actively foster a culture of responsible banking across the organization, recognizing that engaged and informed colleagues are essential to achieving its ambitions. Throughout FY24, Aldermore Group has promoted this engagement through various initiatives, including the following:

– Integrating the delivery of key ESG and sustainability priorities into the Group’s non-financial remuneration scorecard to support Aldermore Group’s goals of positively impacting climate change, financial wellbeing, financial inclusion, and economic transformation.

– Launching the organization’s first colleague training programme on sustainability, with mandatory training introduced for all colleagues to establish foundational themes and demonstrate how they support the corporate strategy and purpose. Additionally, following a two-year partnership with learning and development specialist Attain, a customised, specialist training module was launched for 207 mid-to-senior leaders on sustainable finance and the influential role responsible banks can play in broader society.

– Recognising the importance of increasing ethnic diversity within financial services and supporting individuals in their success, Aldermore Group is proudly committed to the Race at Work Charter and sponsors the 10,000 Black Interns scheme, welcoming its second cohort in summer 2024. Furthermore, the organization developed and launched its first ‘Embrace Your Future’ programme, providing 22 participants across the business with opportunities for career development through structured learning and mentorship.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Aldermore Group, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.aldermore.co.uk/media/ttpjnrin/aldermore-group-principles-for-responsible-banking-2025.pdf

Note to Aldermore Group: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

In addition to ongoing engagement with all stakeholders, FinecoBank has conducted targeted engagement activities with a select group of key stakeholders to identify the material impacts, risks, and opportunities related to sustainability. The stakeholders involved for this purpose include:

• Management (internal stakeholders)
• Personal Financial Advisors (PFAs) (internal stakeholders)
• Financial investors (external stakeholders)

Internal stakeholders participated as follows:

• Management through regular meetings within the activities of the Internal Sustainability Management Committee, composed of top management and heads of various bank departments, supported by the Sustainability Structure and the Chief Risk Officer.
• PFAs through two dedicated workshop sessions.

External stakeholders, specifically financial investors, were engaged via one-on-one meetings supported by the Sustainability Structure and Investor Relations team.

FinecoBank also updated its list of stakeholders within the value chain, categorizing them based on their position (upstream, own operations, downstream), the nature of their relationship with the bank (operational, commercial, strategic), and their role within the bank’s ecosystem.

How does FinecoBank promote a culture of responsible banking among its employees?

In its 2024 PRB Responsible Banking Progress Statement FinecoBank reports that it took the following actions to promote a culture of responsible banking among its employees:

FinecoBank’s Group-wide culture of compliance and integrity is essential for being recognized as a trustworthy partner by all stakeholders. It is crucial to ensure adherence to laws and regulations, to uphold fair business practices, and to effectively manage risks.

This commitment to a compliance culture applies to all employees, members of the executive, strategic, and control bodies, as well as Personal Financial Advisors and third parties such as suppliers, business consultants, and related agents.

FinecoBank has adopted a Code of Ethics that sets out rules designed to ensure that the conduct of all recipients is consistently guided by principles of fairness, cooperation, loyalty, transparency, and mutual respect.

At the Group level, the “Charter of Integrity, Code of Conduct, and Compliance Culture” policy defines: (i) the principles and values that Group companies aim to uphold in their operations, including the rights, duties, and responsibilities towards all stakeholders, which serve as guiding principles for corporate decisions and conduct and form the foundation of the Group’s corporate culture; and (ii) the common principles and guidelines aimed at establishing, promoting, and supporting a culture of compliance as an integral part of the Group’s values, reinforcing behaviours that conform to applicable rules, regulations, processes, ethical standards, and sound business practices.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by FinecoBank, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://images.finecobank.com/docs/pdf/pub/corporate/sostenibilita/responsible-banking-progress-statement-2024-en.pdf

Note to FinecoBank: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.