Case study: How Aldermore Group promotes a culture of responsible banking among its employees

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

To achieve its goal of backing people to go for it in life and business, it’s key that Aldermore Group constantly focuses on the ways that it can generate greater value for each of its key stakeholder groups. Aldermore Group recognises that its business impacts people differently, depending on who they are, so to deliver on this purpose the Group must ensure it backs people in the right ways to address their needs, while achieving its own growth ambitions.

• Customers: Aldermore Group places customers at the core of decision-making. The organization aspires to help them find the right solutions to achieve more in life and business, with the confidence of being supported by a company that champions them when others may not.
• Employees: Employees are regarded as the foundation of Aldermore Group’s success, and the organization endeavours to establish a clear value exchange. It offers excellent benefits, positive working environments, and development opportunities, while clearly communicating expectations in return.
• Distribution partners: Aldermore Group provides products and services to brokers and intermediaries, working closely together to understand their requirements and those of their clients.
• Dealers: The Group delivers products and services to support dealer businesses, ensuring dealer finance remains vibrant and sustainable in an evolving market.
• Society: Aldermore Group leverages its key strengths and capabilities to drive impactful change where it can make the biggest difference to society.
• Investors: The organization aims to generate sustainable returns by focusing on long-term growth in four of the most attractive markets within UK banking.
• Regulators: Aldermore Group maintains regular, open, and transparent dialogue to ensure alignment with evolving regulatory priorities. For more details on Aldermore Group’s stakeholders, please see its annual report.

As the UK macroeconomic environment remains volatile, Aldermore Group recognizes that the needs of its stakeholders are evolving rapidly. Aldermore Group’s refreshed strategy, introduced in 2022, was designed to modernize and focus the business, ensuring continued relevance for stakeholders.

This strategy outlined a focus across four key divisions: property finance, motor finance, business finance, and savings.

Aldermore Group maintains regular dialogue with all stakeholders to ensure that its strategies, plans, and business objectives continue to positively impact each group and address the needs of its identified stakeholders. Additionally, Aldermore Group placed extra focus on the needs and perspectives of key stakeholders as part of its materiality assessment, incorporating their views throughout the process and utilizing these insights to develop a supportive action plan. This plan will be integrated into enterprise-wide strategic initiatives, including business strategy and sustainability efforts.

Aldermore Group is also part of numerous ecosystems across various industries, which enable the organization to gain insights and share best practices with communities and industry peers. Such collaboration consistently empowers Aldermore Group to achieve better outcomes for its stakeholders. The organization recognizes that partnering with other organizations can amplify its impact and help deliver results in areas that matter most.

Aldermore Group is actively engaged with several industry bodies, including:

• UK Finance
• Finance & Leasing Association (FLA)
• Intermediary Mortgage Lenders Association (IMLA)
• Banking Standards Board

Aldermore Group is also a signatory or member of:

• The Women in Finance Charter
• Race to Work Charter
• The Mindful Business Charter
• United Nations Environment Programme Finance Initiative Principles for Responsible Banking
• The Purpose Coalition
• Business in the Community
• Progress Together

How does Aldermore Group promote a culture of responsible banking among its employees?

In its 2025 PRB Self-Assessment Report Aldermore Group reports that it took the following actions to promote a culture of responsible banking among its employees:

In 2024, Aldermore Group took further steps to actively foster a culture of responsible banking across the organization, recognizing that engaged and informed colleagues are essential to achieving its ambitions. Throughout FY24, Aldermore Group has promoted this engagement through various initiatives, including the following:

– Integrating the delivery of key ESG and sustainability priorities into the Group’s non-financial remuneration scorecard to support Aldermore Group’s goals of positively impacting climate change, financial wellbeing, financial inclusion, and economic transformation.

– Launching the organization’s first colleague training programme on sustainability, with mandatory training introduced for all colleagues to establish foundational themes and demonstrate how they support the corporate strategy and purpose. Additionally, following a two-year partnership with learning and development specialist Attain, a customised, specialist training module was launched for 207 mid-to-senior leaders on sustainable finance and the influential role responsible banks can play in broader society.

– Recognising the importance of increasing ethnic diversity within financial services and supporting individuals in their success, Aldermore Group is proudly committed to the Race at Work Charter and sponsors the 10,000 Black Interns scheme, welcoming its second cohort in summer 2024. Furthermore, the organization developed and launched its first ‘Embrace Your Future’ programme, providing 22 participants across the business with opportunities for career development through structured learning and mentorship.

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

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    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

References:

This case study is based on published information by Aldermore Group, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.aldermore.co.uk/media/ttpjnrin/aldermore-group-principles-for-responsible-banking-2025.pdf

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