What are the material issues the company has identified?  

In its 2021 Sustainability Report Sarantis Group identified a range of material issues, such as investing in R&D for innovative and sustainable products, safeguarding corporate governance, regulatory compliance and business ethics, ensuring product quality and customer safety. Among these, creating economic value for its stakeholders stands out as a key material issue for Sarantis Group.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Sarantis Group engages with: 

Stakeholder Group	Method of engagement
Shareholders and Providers of capital	·      IR and Corporate webpages ·      Mass Media ·      Roadshows and Corporate Presentations ·      Personal contacts with IR or Company’s executives ·      Annual briefing at the Institutional Investors Association ·      Ordinary and Extraordinary General Meetings
Employees	·      Meeting through the evaluation procedure ·      Training seminars ·      One-day conferences ·      Intracompany presentations ·      Issue of manuals and working instructions ·      Communication through help desk ·      Communication based on the code of conduct ·      Reports by the Occupational Physician
Customers	·      Annual meeting for the drawing up of commercial agreement ·      Communication for special actions agreement ·      Monthly communication for credit policy issues ·      Frequently scheduled communication with sales officers ·      Sarantis evaluation meeting, regarding cooperation
Consumers	·      Product webpages ·      Corporate webpages ·      Market Researchers ·      Direct communication-consumers line ·      Social Media ·      Media press releases ·      Product events and sponsorships
Society – Communities	·      By phone and via e-mail ·      Written communication ·      Participation in events
Suppliers and partners	·      Evaluation meetings and visits to the production premises to confirm that all requirements are covered ·      Corporate webpages ·      Participation in conferences and events ·      By phone or via e-mail ·      Written communication
Business Community	·      By phone or via e-mail ·      Written communication ·      Corporate Webpages ·      Participation in conferences and events
State authorities	·      Announcements by bodies, through webpages or media ·      Meetings, telephone contact or via e-mail ·      Written communication ·      IR webpage
Regulatory authorities (Greek and EU audit/ regulatory authorities)	·      Announcements by Bodies, through webpages or media ·      Meetings, telephone contact or via e-mail ·      Written communication ·      Corporate website

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics Sarantis Group engaged with its stakeholders through an online survey.

What actions were taken by Sarantis Group to create economic value for its stakeholders?

In its 2021 Sustainability Report Sarantis Group reports that it took the following actions for creating economic value for its stakeholders:

• Creating economic value for employees
• In 2021, Sarantis Group paid € 54,086,837 for employee wages and benefits.

• Creating economic value for providers of capital
• In 2021, Sarantis Group paid € 15,363,514 to providers of capital.

• Creating economic value for the government
• In 2021, Sarantis Group paid € 10,578,077 to the government.

• Creating economic value for communities
• In 2021, Sarantis Group spent € 325,275 in community investments.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

• Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
• Targets: 8.1, 8.2
• Sustainable Development Goal (SDG) 9: Industry, Innovation and Infrastructure
• Targets: 9.1, 9.4, 9.5

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

• Exclusive FBRH template to begin reporting from day one
• Identify your most important impacts on the Environment, Economy and People
• Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
• Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

References:

This case study is based on published information by Sarantis Group, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://sarantisgroup.com/media/l30p30ti/sarantis_csr_2021.pdf

Note to Sarantis Group: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

What are the material issues the company has identified?

In its 2020 Sustainability Report Oriflame identified a range of material issues, such as economic and value creation, sustainable packaging, climate impact, female empowerment. Among these, promoting sustainability across its supply chain stands out as a key material issue for Oriflame.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Oriflame engages with:

To identify and prioritise material topics Oriflame engaged with its stakeholders through the following channels:

Stakeholder Group	Method of engagement
Employees	·      Employee NPS ·      CEO Connect – live broadcast with the opportunity for employees to ask the CEO any questions ·      Continuous trainings and feedback, e.g. the Oriflame way ·      Dialogue and sharing through Oriflame’s intranet and internal social media ·      Sustainability Brand Ambassador Forum
Brand Partners	·      Brand Partner NPS ·      Brand tracking of social and environmental attributes ·      Business meetings, training, conferences and events
Investors	·      Meetings/calls with investors ·      Conference calls for the financial community in connection to quarterly reports ·      Attending seminars for the financial community ·      Corporate affairs meetings incl. Direct Selling Association (DSA) meetings ·      Responding to ongoing investor questions and data reporting requests
Consumers	·      Consumer research, primarily product focused ·      Consumer surveys, sometimes including Oriflame Brand Partners in their role as consumers ·      Brand Tracking
Suppliers	·      Meetings/site visits with Oriflame teams regarding purchasing, packaging etc. ·      Sustainability audits ·      Sustainability desktop assessment ·      Supplier self-assessment tool EcoVadis
NGOs	·      One-on-one meetings discussing both general strategy and more specific topics ·      Discussions at industry events ·      Partner with Rainforest Alliance on paper assessment
Society	·      Participation in industry initiatives and standardisation bodies ·      Community involvement, including Oriflame Foundation initiatives ·      Participation in conferences and events

What actions were taken by Oriflame to promote sustainability across its supply chain?

In its 2020 Sustainability Report Oriflame reports that it took the following actions for promoting sustainability across its supply chain:

• Implementing a Supplier Evaluation programme
• The Oriflame Global Supplier Evaluation programme for direct suppliers is significant in helping Oriflame improve its sustainability performance across its whole value chain. This programme allows Oriflame to objectively assess suppliers on a range of sustainability criteria, including human rights and specify its requirements on how suppliers are evaluated, scored and developed. The foundation of this process is the Oriflame Supplier Code of Conduct, which outlines Oriflame’s requirements regarding working conditions, health and safety, discrimination and environmental impact, among others. The Code applies primarily to all first-tier direct suppliers, though Oriflame encourages its suppliers to implement the Oriflame Supplier Code of Conduct in their own value chain. In 2020, 99.5% of Oriflame’s direct suppliers signed its Code of Conduct or implemented an equivalent Code of Conduct. The second step of this process is the supplier assessment tool, EcoVadis. EcoVadis is used to understand the level of management system implemented, prioritise audits as well as identify and co-drive improvements. During 2020, Oriflame continued to target new direct suppliers and invite them to the tool, in order to continuously increase the suppliers covered by the tool. The tool provides detailed scorecards that make it easy for Oriflame to understand the supplier’s sustainability performance. It is an evidence-based assessment, adapted to hundreds of business categories and takes relevant industry labels and certifications into account.

• Auditing suppliers
• If a supplier is located in a risk country, or received a low score in the EcoVadis assessment, a sustainability audit will be conducted either by Oriflame’s audit team or by trading partner agencies (for accessories’ suppliers). Oriflame conducts audits for new suppliers and repeats audits for ongoing suppliers. The audits include both environmental and social criteria. Due to the Covid-19 pandemic and the subsequent travel restrictions, it was difficult to conduct physical audits during 2020. As a result, Oriflame initiated a process of remote audits in order to protect the health of employees and ensure business continuity, service and support to stakeholders. Remote audits have a similar process as on-site audits; a real-time assessment is conducted via online video where the team is interviewed, the site is inspected and records and documents are verified. The same audit grade and scoring system applies to remote audits as on-site audits. In 2020, 23% of the audits conducted were remote audits. The categories audited include cosmetics, wellness, packaging and accessories suppliers. When non-conformances are found, a corrective action plan is agreed upon with the supplier and put into place. The supplier is then given a set amount of time (general timeline is within three months) to complete the actions required to close the non-conformances. Suppliers are scored on a scale A to E, with A being the best score. To pass an Oriflame audit, suppliers should score a minimum C grade. The D- and E-graded potential suppliers either improve significantly or are not awarded business. The D- or E-graded existing suppliers are most often willing to improve and to close non-conformances. If not, they are up for exit-plan discussions. Each supplier’s current progress status is regularly reviewed by the procurement team and by the global quality and sustainability team. The focus in the past years has been on working together with suppliers to reduce non-conformances and improve their sustainability performance.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 308-1 New suppliers that were screened using environmental criteria

2) Disclosure 414-1 New suppliers that were screened using social criteria

 

Disclosure 308-1 New suppliers that were screened using environmental criteria does not correspond to any SDG.

Disclosure 414-1 New suppliers that were screened using social criteria corresponds to:

• Sustainable Development Goal (SDG) 5: Gender Equality
• Targets: 5.2
• Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
• Targets: 8.8
• Sustainable Development Goal (SDG) 16: Peace, Justice and Strong Institutions
• Targets: 16.1

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

• Exclusive FBRH template to begin reporting from day one
• Identify your most important impacts on the Environment, Economy and People
• Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
• Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
 References:

This case study is based on published information by Oriflame, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://investors.oriflame.com/sites/default/files/media/Oriflame_SustainabilityReport_2020_0.pdf

Note to Oriflame: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

What are the material issues the company has identified?

In its 2019 Sustainability Report Oriflame identified a range of material issues, such as economic and value creation, sustainable sourcing, human rights, sustainable packaging. Among these, reducing its GHG emissions stands out as a key material issue for Oriflame.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Oriflame engages with:

To identify and prioritise material topics Oriflame engaged with its stakeholders through the following channels:

Stakeholder Group	Method of engagement
Employees	·      Employee NPS – quarterly survey collecting information and feedback on important elements of employee satisfaction and experiences ·      CEO Connect – annual live broadcast where employees ask the CEO questions both during and in advance of the event ·      Continuous trainings and feedback, e.g. the Oriflame way ·      Dialogue and sharing through Oriflame’s intranet and internal social media
Consultants	·      Consultant NPS – permanent feedback from Consultants about experiences and possible improvements ·      Business meetings, trainings, conferences and events ·      Sustainability study – through a web panel collecting information on what Oriflame’s Consultants prioritise most regarding sustainability
Investors	·      Meetings/calls with investors ·      Conference calls for the financial community in connection to quarterly reports ·      Attending seminars for the financial community ·      Corporate affairs meetings incl. Direct Selling Association (DSA) meetings ·      Yearly roadshows ·      Responding to ongoing investor questions and data reporting requests
Consumers	·      Consumer research, primarily product focused ·      Consumer surveys, sometimes including Oriflame Consultants in their role as consumers ·      Oriflame Brand Image Index, OBII (Annual)
Suppliers	·      Regular meetings/site visits with Oriflame teams regarding purchasing, packaging etc. ·      Regular sustainability site audits ·      Supplier self-assessment survey
NGOs	·      One-on-one meetings discussing both general strategy and more specific topics ·      Discussions at industry events
Society	·      Participation in industry initiatives and standardisation bodies ·      Community involvement, including Oriflame Foundation initiatives ·      Participation in conferences and events

What actions were taken by Oriflame to reduce its GHG emissions?

In its 2019 Sustainability Report Oriflame reports that it took the following actions for reducing its GHG emissions:

• Implementing an energy audit programme
• Oriflame implemented an energy audit programme at its factories and offices in 2011 and has, since then, annually conducted energy audits with a focus on environmental sustainability, including energy efficiency, water consumption and waste. The results have helped Oriflame identify areas of improvements and establish energy saving programmes.

• Reducing logistics emissions
• Oriflame has developed a logistics programme to gradually consolidate local warehouses and move its product sourcing, catalogue printing and Global Distribution Centres closer to its major markets. Since 2010, Oriflame has reduced its emissions from global logistics transportation by 20% per pallet shipped. Oriflame is continuously reviewing packaging and loading routines to fit more into each truck and container. When selecting road carriers, a minimum 85% of the substituted equipment should meet the environmental standard Euro 4, Euro 5 or Euro 6.

• Achieving green building certifications
• Oriflame seeks to certify all its new construction and major renovations. In 2015, Oriflame built two new manufacturing sites in Noginsk, Russia and Roorkee, India with LEED® certifications. LEED® is a green building certification recognising best-in-class sustainable building practices. The following year, Oriflame’s main office in Moscow was BREEAM certified – another green building certification that helps drive sustainable improvements through operational efficiency. Oriflame’s factories in Russia and Poland are annually assessed by EcoVadis – a scorecard to assess environmental, social and ethical risks. In the last two years, Oriflame received gold certification, the highest score, for both sites and its factory in Poland was placed among the top 5% of companies assessed by EcoVadis.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 305-1 Direct (Scope 1) GHG emissions

2) Disclosure 305-2 Energy indirect (Scope 2) GHG emissions

3) Disclosure 305-3 Other indirect (Scope 3) GHG emissions

4) Disclosure 305-4 GHG emissions intensity

5) Disclosure 305-5 Reduction of GHG emissions

 

Disclosure 305-1 Direct (Scope 1) GHG emissions corresponds to:

• Sustainable Development Goal (SDG) 3: Ensure healthy lives and promote well-being for all at all ages
• Targets: 3.9
• Sustainable Development Goal (SDG) 12: Ensure sustainable consumption and production patterns
• Targets: 12.4
• Sustainable Development Goal (SDG) 13: Take urgent action to combat climate change and its impacts
• Targets: 13.1
• Sustainable Development Goal (SDG) 14: Conserve and sustainably use the oceans, seas and marine resources for sustainable development
• Targets: 14.3
• Sustainable Development Goal (SDG) 15: Protect, restore and promote sustainable use of terrestrial ecosystems, sustainably manage forests, combat desertification, and halt and reverse land degradation and halt biodiversity loss
• Targets: 15.2

Disclosure 305-2 Energy indirect (Scope 2) GHG emissions corresponds to:

• Sustainable Development Goal (SDG) 3: Ensure healthy lives and promote well-being for all at all ages
• Targets: 3.9
• Sustainable Development Goal (SDG) 12: Ensure sustainable consumption and production patterns
• Targets: 12.4
• Sustainable Development Goal (SDG) 13: Take urgent action to combat climate change and its impacts
• Targets: 13.1
• Sustainable Development Goal (SDG) 14: Conserve and sustainably use the oceans, seas and marine resources for sustainable development
• Targets: 14.3
• Sustainable Development Goal (SDG) 15: Protect, restore and promote sustainable use of terrestrial ecosystems, sustainably manage forests, combat desertification, and halt and reverse land degradation and halt biodiversity loss
• Targets: 15.2

Disclosure 305-3 Other indirect (Scope 3) GHG emissions corresponds to:

• Sustainable Development Goal (SDG) 3: Ensure healthy lives and promote well-being for all at all ages
• Targets: 3.9
• Sustainable Development Goal (SDG) 12: Ensure sustainable consumption and production patterns
• Targets: 12.4
• Sustainable Development Goal (SDG) 13: Take urgent action to combat climate change and its impacts
• Targets: 13.1
• Sustainable Development Goal (SDG) 14: Conserve and sustainably use the oceans, seas and marine resources for sustainable development
• Targets: 14.3
• Sustainable Development Goal (SDG) 15: Protect, restore and promote sustainable use of terrestrial ecosystems, sustainably manage forests, combat desertification, and halt and reverse land degradation and halt biodiversity loss
• Targets: 15.2

Disclosure 305-4 GHG emissions intensity corresponds to:

• Sustainable Development Goal (SDG) 13: Take urgent action to combat climate change and its impacts
• Targets: 13.1
• Sustainable Development Goal (SDG) 14: Conserve and sustainably use the oceans, seas and marine resources for sustainable development
• Targets: 14.3
• Sustainable Development Goal (SDG) 15: Protect, restore and promote sustainable use of terrestrial ecosystems, sustainably manage forests, combat desertification, and halt and reverse land degradation and halt biodiversity loss
• Targets: 15.2

Disclosure 305-5 Reduction of GHG emissions corresponds to:

• Sustainable Development Goal (SDG) 13: Take urgent action to combat climate change and its impacts
• Targets: 13.1
• Sustainable Development Goal (SDG) 14: Conserve and sustainably use the oceans, seas and marine resources for sustainable development
• Targets: 14.3
• Sustainable Development Goal (SDG) 15: Protect, restore and promote sustainable use of terrestrial ecosystems, sustainably manage forests, combat desertification, and halt and reverse land degradation and halt biodiversity loss
• Targets: 15.2

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

• Exclusive FBRH template to begin reporting from day one
• Identify your most important impacts on the Environment, Economy and People
• Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
• Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
 

References:

1) This case study is based on published information by Oriflame, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original at the link:

https://investors.oriflame.com/sites/default/files/media/Oriflame_2019_Sustainability_Report.pdf

Note to Oriflame: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

What are the material issues the company has identified?             

In its 2019 Sustainability Report CPL Aromas identified a range of material issues, such as energy and emissions, product quality and safety, diversity and equal opportunity, waste management, responsible sourcing. Among these, promoting employee health, safety and wellbeing stands out as a key material issue for CPL Aromas.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups CPL Aromas engages with:

To identify and prioritise material topics CPL Aromas engaged with its stakeholders through the following channels:

Stakeholder Group	Method of engagement
Main Board	·      Monthly Board Meetings ·      Briefings ·      Conferences
Local communities	·      Local community engagement ·      Green Teams engaged with the communities CPL Aromas operates in
Customers	·      On-going dialogue ·      Customer sustainability requests ·      Customer visits and audits ·      Conferences and events
Suppliers	·      Supplier assessments and audits ·      Collaborations to improve performance ·      Direct engagement with suppliers
Employees	·      Employee engagement initiatives ·      Annual performance discussion ·      Talent management ·      Learning and development ·      Green Teams, engagements and on-going dialogue
Law enforcers & regulators	·      Emerging legislation/regulation ·      IFRA consultation ·      Media ·      Membership of working groups/forums ·      Industry Conferences
Media	·      Email communication ·      Media ·      News articles ·      Documentaries ·      Press releases

What actions were taken by CPL Aromas to promote employee health, safety and wellbeing?

In its 2019 Sustainability Report CPL Aromas reports that it took the following actions for promoting employee health, safety and wellbeing:

• Implementing a Health & Safety Management System
• CPL Aromas currently operates a global Health & Safety Management System in line with OHSAS 18001 to help maintain a safe and healthy working environment. CPL Aromas’ lost time accident rate (LTAR) is low (0.986) and well controlled, with no fatal injuries occurring. The Leadership Team demonstrate their commitment through CPL Aromas’ Senior Management Audits of Safety & Health (SMASH). These are conducted yearly at each site, to make sure that all sites are well supported and are meeting the needs & expectations of the business.

• Achieving zero lost time accidents
• To achieve its target for all CPL sites to achieve zero lost time accidents by 2030 CPL Aromas has put the following actions in place:
  • Starting with Brixworth, certification of all CPL manufacturing sites to the Occupational Health and Safety Management Systems standard ISO45001:2015 by the end of 2025.
  • Incident prevention through rigorous risk assessment, thorough investigation & root cause analysis, improved communication and information sharing
  • Review & update of induction process to ensure all new employees, contractors & visitors are aware of hazards
  • Behavioural safety auditing of every site
• The above is to be underpinned by use of an inter-site reporting tool, to facilitate continual improvement, encourage openness and promote sharing of information & documentation, with access to all employees. All employees are required to cooperate fully in the implementation of the CPL HSW Policy & procedures, and to take responsibility both for their own health & safety and that of others.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 403-9 Work-related injuries

2) Disclosure 403-10 Work-related ill health

 

Disclosure 403-9 Work-related injuries corresponds to:

• Sustainable Development Goal (SDG) 3: Ensure healthy lives and promote well-being for all at all ages
• Targets: 3.6, 3.9
• Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
• Targets: 8.8
• Sustainable Development Goal (SDG) 16: Peace, Justice and Strong Institutions
• Targets: 16.1

Disclosure 403-10 Work-related ill health does not correspond to any SDG.

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

• Exclusive FBRH template to begin reporting from day one
• Identify your most important impacts on the Environment, Economy and People
• Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
• Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
 

References:

1) This case study is based on published information by CPL Aromas, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) https://www.globalreporting.org/standards/gri-standards-download-center/

Note to CPL Aromas: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

What are the material issues the company has identified?             

In its 2019 Corporate Sustainability Report Aptar identified a range of material issues, such as product stewardship, energy and emissions, ethics and integrity, environmental compliance. Among these, promoting employee safety and wellbeing stands out as a key material issue for Aptar.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Aptar engages with:

Stakeholder Group

Employees

Customers

Investors

Peers

Industry Associations, NGOs, & Research Organisations

Regulatory Bodies

Communities

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics Aptar engaged with its stakeholders through interviews.

What actions were taken by Aptar to promote employee safety and wellbeing?

In its 2019 Corporate Sustainability Report Aptar reports that it took the following actions for promoting employee safety and wellbeing:

• Implementing an EHS Management System
• In 2017, initial requirements were drafted and published for Aptar’s EHS (Environmental Health and Safety) Management System (EHS MS), a system setting global standards around key safety and environment topics. Each year thereafter, a new phase of these standards was released, with the Phase III topics introduced in December 2019. Through the year, sites worked on implementation and improvement of the EHS MS standards while developing action plans to address potential gaps.

• Applying a Behaviour-Based Safety Programme
• Mission Engage, Aptar’s Behaviour-Based Safety (BBS) programme, is about showing each and every Aptar employee that they matter. Mission Engage involves employees to determine what drives at-risk and safe behaviours. Focus on safety promotes a culture of caring where we demonstrate dedication to ourselves through self-accountability as well as to co-workers through team accountability. Increased safety conversations help site leaders target and prioritise key initiatives and process improvement. Aptar’s goal is to provide a safe workplace and to send every Aptar employee home, each and every day, injury free. The initials “ME” of the Mission Engage logo serve as a visual cue for the importance of employee engagement and communication, both critical to the success of a BBS (Behaviour-Based Safety) programme. Through this programme Aptar encourages its employees to:
  • Speak up if they see an unsafe or at risk behaviour
  • Help each other identify risks by encouraging open and transparent conversations
  • Ensure Aptar follows through with feedback and actions when appropriate.

• Making workplaces COVID-secure
• Since early January 2020, Aptar has been faced with the developing coronavirus pandemic first in its Asia sites and then throughout its global operations. Internally, Aptar formed Global and Regional coordination teams to implement policy and procedure modifications, monitor current communications and evaluate global and site-specific risks and procedures. These teams helped sites create exposure control plans that incorporated site level crisis management teams and the development of detailed workplace practices. Those who could work remotely did so, travel between sites was limited, sanitising procedures were increased and clear guidelines to monitor cases were implemented. Tracking of COVID-19 suspected or confirmed exposure is being tracked in EHStar, Aptar’s digital solution for EHS management, allowing for prompt notification to all relevant Aptar members. In addition to COVID tracking, EHStar helps Aptar manage its EHS Management System implementation and tracks safety and operational eco-efficiency metrics.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 403-1 Occupational health and safety management system

2) Disclosure 403-4 Worker participation, consultation, and communication on occupational health and safety

 

Disclosure 403-1 Occupational health and safety management system corresponds to:

• Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
• Targets: 8.8

Disclosure 403-4 Worker participation, consultation, and communication on occupational health and safety corresponds to:

• Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
• Targets: 8.8
• Sustainable Development Goal (SDG) 16: Peace, Justice and Strong Institutions
• Targets: 16.7

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

• Exclusive FBRH template to begin reporting from day one
• Identify your most important impacts on the Environment, Economy and People
• Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
• Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

1) This case study is based on published information by Aptar, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) https://www.globalreporting.org/standards/gri-standards-download-center/

Note to Aptar: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

What are the material issues the company has identified?

In its 2019 Sustainability Report Miele identified a range of material issues, such as resource-efficient and consumption-optimised products, climate protection, digital products and services, supplier management. Among these, promoting compliance stands out as a key material issue for Miele.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Miele engages with:

To identify and prioritise material topics Miele engaged with its stakeholders through the following channels: 

Stakeholder Group	Method of engagement
Employees	·      Works council ·      Employee reviews ·      Corporate suggestion scheme ·      Employee survey ·      Complaints office
Customers	·      Miele Customer Service and sales talks ·      Customer hotline ·      Usability tests for various product groups in the test studio ·      Brand positioning surveys
Dealers	·      Dialogue with dealers and project partners in the area of domestic appliances and commercial equipment, particularly concerning customer requirements
Suppliers and service providers	·      Common working groups ·      Discussions with Miele’s purchasing department ·      Dialogue in the context of audits and training ·      Product innovation workshops
Associations and interest groups	·      Membership and active participation in national and international associations and interest groups, such as the ZVEI or APPLiA ·      Conference participation ·      Participation in EU public consultations
Non-governmental organisations	·      Dialogue with non-governmental organisations (NGOs) on relevant topics in the sector
Science and research	·      Collaboration with scientific institutions such as the universities in Bielefeld, Paderborn and Munich, as well as the Fraunhofer-Gesellschaft on issues such as product development ·      Commissioning of studies on specialist topics ·      Exchange with the Oeko-Institut
Policymakers and legislators	·      Dialogue at national and European level by participating in committees, working groups and conferences ·      International dialogue with the sales subsidiaries, which in turn are represented in working groups and committees ·      Personal exchange at a regional level
Society/ public/ media	·      Answering questions on sustainability topics ·      Sustainability communication and report
Local communities	·      Exchange with the citizens at the locations in direct contact and at events ·      Social engagement at the locations

What actions were taken by Miele to promote compliance?

In its 2019 Sustainability Report Miele reports that it took the following actions for promoting compliance:

• Implementing a Code of Conduct
• The Miele Code of Conduct, which is available on the Miele intranet, contains provisions on how to prevent bribery and corruption, as well as policies on proper conduct in relation to conflicts of interest, donations and sponsoring. It also requires strict adherence to competition and antitrust legislation. The Code of Conduct is based on the corporate philosophy, the ethical guidelines for procurement, the principles of the UN Global Compact, the social standard SA8000 and the APPLiA Code of Conduct (formerly CECED). Since 2011, Miele has been a member of the BME compliance initiative and has committed itself to the association’s code of conduct. Compliance with individual aspects of the Code of Conduct, such as receiving and offering gifts, or how to deal with conflicts of interest, is reviewed in internal audits. In the event of violations, Miele will agree on corrective measures. As a rule, however, it is the responsibility of the functional managers to put appropriate guidelines in place to ensure that their employees’ tasks are always carried out in compliance with applicable laws, internal rules and the self-imposed ethical and social standards.

• Raising employees’ awareness of compliance
• At Miele, it is mandatory for relevant groups of employees to participate in an online compliance training programme on the Miele Code of Conduct. This includes managers as well as employees for whom the contents of the Miele Code of Conduct and the issue of compliance are particularly significant. They work primarily in the purchasing, internal audit, sales/field sales and specialist sales departments or are customer service inspectors. The programme is also open to all other interested employees and new employees are automatically informed that they have to complete the programme. To date, 3,514 people worldwide have completed the software-based training programme on the Code of Conduct, 812 of whom completed it during the reporting period. Since the end of 2016, employees at all locations involved in issues relating to competition and antitrust law are obliged to use this self-learning software on the subject of competition and antitrust legislation. The programme ends with a test, and records are kept on whether tests were passed. There is also a legal management system for the areas of environmental protection, energy and occupational health and safety, and an information management software system addressing product-related regulation worldwide.

• Introducing an external ombudsperson
• Since 2010, an external ombudsperson can be contacted if there is a suspicion of corruption, fraud or theft within Miele’s sphere of influence. Employees, suppliers and third parties all over the world are able to contact the ombudsperson. All employees throughout the world, and all suppliers in Germany, are informed about the existence of the ombudsperson upon starting work or entering into a relationship with Miele. No notifications were made to the ombudsperson during the reporting period, and there were no instances of contracts with business partners being terminated or failing to be extended due to corruption-related violations.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 205-2 Communication and training about anti-corruption policies and procedures

2) Disclosure 205-3 Confirmed incidents of corruption and actions taken

3) Disclosure 206-1 Legal actions for anti-competitive behavior, anti-trust, and monopoly practices

4) Disclosure 419-1 Non-compliance with laws and regulations in the social and economic area

 

Disclosure 205-2 Communication and training about anti-corruption policies and procedures corresponds to:

• Sustainable Development Goal (SDG) 16: Peace, Justice and Strong Institutions
• Targets: 16.5

Disclosure 205-3 Confirmed incidents of corruption and actions taken corresponds to:

• Sustainable Development Goal (SDG) 16: Peace, Justice and Strong Institutions
• Targets: 16.5

Disclosure 206-1 Legal actions for anti-competitive behavior, anti-trust, and monopoly practices corresponds to:

• Sustainable Development Goal (SDG) 16: Peace, Justice and Strong Institutions
• Targets: 16.3

Disclosure 419-1 Non-compliance with laws and regulations in the social and economic area corresponds to:

• Sustainable Development Goal (SDG) 16: Peace, Justice and Strong Institutions
• Targets: 16.3

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

• Exclusive FBRH template to begin reporting from day one
• Identify your most important impacts on the Environment, Economy and People
• Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
• Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

1) This case study is based on published information by Miele, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) https://www.globalreporting.org/standards/gri-standards-download-center/

Note to Miele: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

What are the material issues the company has identified?

In its 2019 Sustainability Report Miele identified a range of material issues, such as compliance, resource-efficient and consumption-optimised products, climate protection, resource-efficient packaging, product conformity, supplier management. Among these, promoting workplace diversity stands out as a key material issue for Miele.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Miele engages with:

To identify and prioritise material topics Miele engaged with its stakeholders through the following channels:

Stakeholder Group	Method of engagement
Employees	·      Works council ·      Employee reviews ·      Corporate suggestion scheme ·      Employee survey ·      Complaints office
Customers	·      Miele Customer Service and sales talks ·      Customer hotline ·      Usability tests for various product groups in the test studio ·      Brand positioning surveys
Dealers	·      Dialogue with dealers and project partners in the area of domestic appliances and commercial equipment, particularly concerning customer requirements
Suppliers and service providers	·      Common working groups ·      Discussions with Miele’s purchasing department ·      Dialogue in the context of audits and training ·      Product innovation workshops
Associations and interest groups	·      Membership and active participation in national and international associations and interest groups, such as the ZVEI or APPLiA ·      Conference participation ·      Participation in EU public consultations
Non-governmental organisations	·      Dialogue with non-governmental organisations (NGOs) on relevant topics in the sector
Science and research	·      Collaboration with scientific institutions such as the universities in Bielefeld, Paderborn and Munich, as well as the Fraunhofer-Gesellschaft on issues such as product development ·      Commissioning of studies on specialist topics ·      Exchange with the Oeko-Institut
Policymakers and legislators	·      Dialogue at national and European level by participating in committees, working groups and conferences ·      International dialogue with the sales subsidiaries, which in turn are represented in working groups and committees ·      Personal exchange at a regional level
Society/ public/ media	·      Answering questions on sustainability topics ·      Sustainability communication and report
Local communities	·      Exchange with the citizens at the locations in direct contact and at events ·      Social engagement at the locations

What actions were taken by Miele to promote workplace diversity?

In its 2019 Sustainability Report Miele reports that it took the following actions for promoting workplace diversity:

• Combatting discrimination
• Miele seeks to raise awareness throughout the company about the potential for diverse life and work experiences, perspectives and values. Miele’s corporate philosophy, its Code of Conduct and the Company-Wide Collective Agreement on the German General Act on Equal Treatment represent company-wide guidelines for promoting diversity and equality of opportunity, as well as ensuring an effective anti-discrimination policy. The company demonstrated its adherence to this idea by obtaining SA8000 certification and signing the Diversity Charter in 2012. In the business year 2017/18, 5.9 percent (5.7 percent in 2016/17) of Miele employees in Germany, were citizens of a country other than Germany. Citizens of Turkey, Greece, Italy and Poland accounted for the largest share. Employees with disabilities, made up around 6 percent of all Miele workers in Germany (in the business years 2016/17 and 2017/18). Miele also wants to create an equal playing field in advance of possible employment, which is why, via the Collective Labour Agreement for the Promotion of Apprenticeship Efficiency, the company supports apprenticeship opportunities for refugees. As is the case every year, Miele participated in Germany’s Diversity Day in 2018, and all Miele managers once again attended a one-day diversity training event, while new managers attended a two-day training course known as “Diversity – Vielfalt führen”, in which they learned how to manage a diverse workforce.

• Increasing the number of women in management positions
• Increasing the number of women in management positions is a stated goal of Miele’s HR policy. Female candidates displaying high potential are specifically supported and encouraged to set ambitious professional goals, and to keep pursuing these goals after having children, if they choose to do so. Miele helps to accommodate this with its family-friendly working conditions. The company also participates in the “Frauen-Karriere-Index” (“Women’s Career Index”), a project funded by the German Federal Ministry of Family Affairs, Senior Citizens, Women and Youth. The project aims to create more transparency on the issue of career advancement opportunities for women. Miele also places great emphasis on the goal of having more women in management positions internationally. Various measures were implemented to increase the number of women in management positions in the United Arab Emirates from four to nine, meaning that women currently occupy 44 percent of management positions there. Miele does not consider it appropriate to define a fixed quota for increasing the proportion of women in management positions. To officially ensure equality of opportunity in every respect, Miele instead remains committed to recruiting the most qualified candidate for each management position that needs to be filled, regardless of gender. Additionally, following a survey of over 100 female experts and managers at Miele within the context of the “Diversity: Fokus Frauen” project, Miele adopted new measures in the reporting period. These include a regular series of events on the topic of diversity as part of the Open Training Programme and targeted promotion of internal women’s networks at Miele. The company also initiated momentum towards an internal cultural transformation with its first Women’s Conference in Gütersloh in September 2017. This is a requirement for having more women in management. At the event, around 130 female participants engaged in intensive discussion about the potential of digitalisation for creating greater diversity.

• Promoting equal pay between men and women
• Employees at the Miele sites in Germany are paid based on the valuation of their work tasks in accordance with the framework agreement on pay and collective wage agreement in the metalworking and electronics industries. Therefore, there are no differences in the remuneration of women and men at Miele. Performance bonus is categorised and calculated strictly based on the specific task and actual performance and does not take irrelevant criteria into account. Measures to make sure that employee pay does not differ based on gender are also in place at the company’s international production sites.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 405-1 Diversity of governance bodies and employees

2) Disclosure 405-2 Ratio of basic salary and remuneration of women to men

 

Disclosure 405-1 Diversity of governance bodies and employees corresponds to:

• Sustainable Development Goal (SDG) 5: Gender Equality
• Targets: 5.1, 5.5
• Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
• Targets: 8.5

Disclosure 405-2 Ratio of basic salary and remuneration of women to men corresponds to:

• Sustainable Development Goal (SDG) 5: Gender Equality
• Targets: 5.1
• Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
• Targets: 8.5
• Sustainable Development Goal (SDG) 10: Reduced Inequalities
• Targets: 10.3

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

• Exclusive FBRH template to begin reporting from day one
• Identify your most important impacts on the Environment, Economy and People
• Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
• Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

1) This case study is based on published information by Miele, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) https://www.globalreporting.org/standards/gri-standards-download-center/

Note to Miele: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

What are the material issues the company has identified?

In its 2019 Sustainability Report Oriflame identified a range of material issues, such as female empowerment, economic and value creation, sustainable sourcing, climate impact, sustainable packaging. Among these, reducing its impact on water resources stands out as a key material issue for Oriflame.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Oriflame engages with:

To identify and prioritise material topics Oriflame engaged with its stakeholders through the following channels:

Stakeholder Group	Method of engagement
Employees	·      Employee NPS – quarterly survey collecting information and feedback on important elements of employee satisfaction and experiences ·      CEO Connect – annual live broadcast where employees ask the CEO questions both during and in advance of the event ·      Continuous trainings and feedback, e.g. the Oriflame way ·      Dialogue and sharing through Oriflame’s intranet and internal social media
Consultants	·      Consultant NPS – permanent feedback from Consultants about experiences and possible improvements ·      Business meetings, trainings, conferences and events ·      Sustainability study – through a web panel collecting information on what Oriflame’s Consultants prioritise most regarding sustainability
Investors	·      Meetings/calls with investors ·      Conference calls for the financial community in connection to quarterly reports ·      Attending seminars for the financial community ·      Corporate affairs meetings incl. Direct Selling Association (DSA) meetings ·      Yearly roadshows ·      Responding to ongoing investor questions and data reporting requests
Consumers	·      Consumer research, primarily product focused ·      Consumer surveys, sometimes including Oriflame Consultants in their role as consumers ·      Oriflame Brand Image Index, OBII (Annual)
Suppliers	·      Regular meetings/site visits with Oriflame teams regarding purchasing, packaging etc. ·      Regular sustainability site audits ·      Supplier self-assessment survey
NGOs	·      One-on-one meetings discussing both general strategy and more specific topics ·      Discussions at industry events
Society	·      Participation in industry initiatives and standardisation bodies ·      Community involvement, including Oriflame Foundation initiatives ·      Participation in conferences and events

What actions were taken by Oriflame to reduce its impact on water resources?

In its 2019 Sustainability Report Oriflame reports that it took the following actions for reducing its impact on water resources:

• Stopping using plastic microbeads and plastic glitter in cosmetic rinse-off products
• Microplastic contamination is identified as a cause of water pollution. A variety of pollution sources have been identified, including the use of plastic microbeads in cosmetic formulations. Oriflame has therefore decided to stop using plastic microbeads and plastic glitter in its cosmetic rinse-off products and started testing alternatives in early 2013. Oriflame identified a number of alternatives of natural origin, including plant waxes, nutshells and seeds that all met its high performance and safety expectations. By the end of 2016, Oriflame had stopped manufacturing older rinse-off products with plastic microbeads and glitter and, in 2019, continued to use only natural origin scrubs in all of its exfoliating cosmetic products.

• Increasing raw materials’ biodegradability
• Rinse-off products have a high end-of-life impact. They end up in the water system and may have an impact on ecosystems. It is therefore important to Oriflame that it improves its raw materials’ biodegradability. Oriflame’s goal is that all newly developed skin care and personal care rinse-off products will be biodegradable by 2025. To add credibility to its developments, Oriflame independently tests its products to make sure they pass the OECD (Organisation for Economic Co-operation and Development) testing protocol for biodegradability. This is also a vehicle to help educate Oriflame Consultants and consumers about responsible product usage and respect for water resources. In 2019, Oriflame relaunched the Love Nature skin care range with all rinse-off products having biodegradable formulations. Not only are the formulations biodegradable, but they also contain organically sourced extracts and natural origin exfoliants. Additionally, the material Oriflame uses to make cosmetic wipes, cloth sheet masks and nail polish remover pads has been biodegradable since 2015. This means the material will break down naturally, as long as it is disposed of correctly and not flushed down the toilet.

• Improving water management at manufacturing sites
• At the end of 2019, Oriflame sent out water questionnaires to five of its manufacturing sites to collect more information about their water usage. Oriflame’s wellness factory in China was excluded from the water reporting, since they manufacture products that do not require water. Oriflame’s manufacturing sites withdraw groundwater from wells and/or water from a municipal supply source. To make sure it has a secured water supply, Oriflame either has two wells on site or complements one well with a municipal supply. Four of Oriflame’s manufacturing sites have effluent treatment plants, where the wastewater is discharged into the municipal sewage network after treatment. Oriflame’s wellness factory in India is designed to reuse 100% of its water, for example by using the water from the effluent treatment plant for irrigation purposes. Rainwater is collected in rainwater harvesting pits at two sites, to replenish groundwater (Wellness factory, India) and to reuse for lawn watering (Russia). All manufacturing sites have water meters installed that are measured daily and/or weekly. So far, none of these manufacturing sites have experienced major water delivery interruptions. Oriflame focuses on improving water efficiency and is committed to reducing water use at its manufacturing sites by 15% per produced unit (compared to a 2015 baseline) by 2020. Since 2015, the water usage per produced unit decreased by 18%.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 303-1 Interactions with water as a shared resource

2) Disclosure 303-2 Management of water discharge-related impacts

3) Disclosure 303-3 Water withdrawal

 

Disclosure 303-1 Interactions with water as a shared resource corresponds to:

• Sustainable Development Goal (SDG) 6: Ensure availability and sustainable management of water and sanitation for all
• Business theme: Sustainable water withdrawals

Disclosure 303-2 Management of water discharge-related impacts corresponds to:

• Sustainable Development Goal (SDG) 3: Ensure healthy lives and promote wellbeing for all at all ages
• Business theme: Water quality
• Sustainable Development Goal (SDG) 6: Ensure availability and sustainable management of water and sanitation for all
• Business theme: Water quality, Water-related ecosystems and biodiversity
• Sustainable Development Goal (SDG) 12: Ensure sustainable consumption and production patterns
• Business theme: Water quality
• Sustainable Development Goal (SDG) 14: Conserve and sustainably use the oceans, seas and marine resources for sustainable development
• Business theme: Water discharge to oceans

Disclosure 303-3 Water withdrawal corresponds to:

• Sustainable Development Goal (SDG) 6: Ensure availability and sustainable management of water and sanitation for all
• Business theme: Sustainable water withdrawals

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

• Exclusive FBRH template to begin reporting from day one
• Identify your most important impacts on the Environment, Economy and People
• Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
• Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

1) This case study is based on published information by Oriflame, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) https://www.globalreporting.org/standards/gri-standards-download-center/

Note to Oriflame: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

What are the material issues the company has identified?

In its 2018 Citizenship Report P&G identified a range of material issues, such as governance & ethical conduct, corporate transparency, product safety & ingredient transparency, climate, water, waste and packaging. Among these, protecting and promoting human rights stands out as a key material issue for P&G.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups P&G engages with:

Stakeholder Group

Employees

Investors

Consumers

Communities

External Business Partners

Authorities: Local – Regional – Global

Non-Governmental Organisations (NGOs): Local – Regional – Global

Principal Industry and Business Associations

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics P&G consulted around 80 stakeholders – including investors, civil society groups, retailers, suppliers, industry organisations, experts and P&G employees – through a combination of on-line surveys and interviews.

What actions were taken by P&G to protect and promote human rights?

In its 2018 Citizenship Report P&G reports that it took the following actions for protecting and promoting human rights:

• Preventing child labour
• P&G does not permit the exploitation of children and does not use child labour in any of its global facilities. In 2014, P&G learned that children were picking postconsumer waste from landfills, which ultimately made its way to P&G’s upstream corrugate supply chain. Since then, P&G has stayed engaged with its corrugate supply chain and used its leverage to enable suppliers to address the issue and provide remedy to the children and their families. Remedy included, for example, establishing schools, enrolling and supporting affected children in the schools, launching mobile health clinics, developing skilled workshops and compensating parents for loss of income.

• Combatting forced labour
• P&G supports the Consumer Goods Forum Priority Industry Principles, which state that forced labour is an unacceptable human rights violation that can take multiple forms and must be addressed. Accordingly, P&G takes active measures to apply these Principles across its global value chains and operations, and seeks to apply them to all workers, regardless of their employment status, location, contractual arrangements or role.

• Fighting discrimination
• P&G is deeply committed to an inclusive culture and does not discriminate against individuals on the basis of race, colour, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status or any other legally protected factor. In June 2017, P&G joined the CEO Action for Diversity & Inclusion, to advance diversity and inclusion in the workplace and committed to continue to cultivate workplaces that support open dialogue on complex, and sometimes difficult, conversations about diversity and inclusion, implement and expand unconscious bias education and share best known – as well as unsuccessful – actions.

• Respecting the freedom of association and collective bargaining
• P&G respects its employees’ right to choose to join or not to join a trade union or to have recognised employee representation in accordance with local law. Where employees are represented by a legally recognised union or employee representative, P&G is committed to establishing a constructive dialogue regarding the interests of both the employees and the business. P&G will bargain in good faith with such representatives in accordance with local law and, regardless of whether a facility is union or non-union, P&G always seeks to create a high-performing work force, where employees are highly engaged, multi-skilled and process owners.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 406-1 Incidents of discrimination and corrective actions taken

2) Disclosure 407-1 Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk

3) Disclosure 408-1 Operations and suppliers at significant risk for incidents of child labor

4) Disclosure 409-1 Operations and suppliers at significant risk for incidents of forced or compulsory labor

 

Disclosure 406-1 Incidents of discrimination and corrective actions taken corresponds to:

• Sustainable Development Goal (SDG) 5: Achieve gender equality and empower all women and girls
• Business theme: Non-discrimination
• Sustainable Development Goal (SDG) 8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
• Business theme: Non-discrimination
• Sustainable Development Goal (SDG) 16: Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels
• Business theme: Non-discrimination 

Disclosure 407-1 Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk corresponds to:

• Sustainable Development Goal (SDG) 8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
• Business theme: Freedom of association and collective bargaining

Disclosure 408-1 Operations and suppliers at significant risk for incidents of child labor corresponds to:

• Sustainable Development Goal (SDG) 8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
• Business theme: Abolition of child labor
• Sustainable Development Goal (SDG) 16: Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels
• Business theme: Abolition of child labor

Disclosure 409-1 Operations and suppliers at significant risk for incidents of forced or compulsory labor corresponds to:

• Sustainable Development Goal (SDG) 8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
• Business theme: Elimination of forced or compulsory labor

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

• Exclusive FBRH template to begin reporting from day one
• Identify your most important impacts on the Environment, Economy and People
• Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
• Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

 

References:

1) This case study is based on published information by P&G, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) https://www.globalreporting.org/standards/gri-standards-download-center/

Note to P&G: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

What are the material issues the company has identified?

In its 2017 Corporate Social Responsibility and Sustainability Report Colgate identified a range of material issues, such as responsible sourcing and human rights, oral health, deforestation, product stewardship, sustainable packaging. Among these, reducing logistics emissions stands out as a key material issue for Colgate.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Colgate engages with:

To identify and prioritise material topics Colgate engaged with its stakeholders through the following channels:

Stakeholder Group	Method of engagement
Employees	·      Frequent internal communication ·      Employee engagement surveys ·      Geographic sustainability teams ·      Internal subject matter experts ·      Quarterly sustainability steering team reviews
Consumers	·      Integrated marketing communications including those addressing “brand purpose” ·      Ongoing consumer dialogue ·      Consumer surveys ·      Social media postings
Retail customers and partners	·      Ongoing sustainability network groups ·      Sustainability surveys ·      Trade partner supplier expectations
Peers and suppliers	·      Peer benchmarking annually via Consumer Goods Forum (CGF) membership ·      Supplier engagement meetings, assessments and disclosure requests
Shareholders and investor groups	·      Direct inquiries and feedback on an ongoing basis ·      Face-to-face meetings ·      Investor conferences
Government and regulatory bodies	·      Ongoing monitoring of regulatory activity relevant to Colgate ·      Face-to-face meetings
Non-governmental associations	·      Quarterly direct inquiries and feedback ·      Face-to-face meetings ·      Participation in boards ·      Advisory councils and partnership programmes ·      Reporting and disclosure expectations
Industry trade associations	·      Ongoing participation in sustainability steering and working groups
Local communities and community groups	·      Direct inquiries and feedback ·      Face-to-face meetings annually
Media	·      Direct inquiries and feedback

What actions were taken by Colgate to reduce logistics emissions?

In its 2017 Corporate Social Responsibility and Sustainability Report Colgate reports that it took the following actions for reducing logistics emissions:

• Promoting load optimisation
• Colgate uses SAP Transportation Management – a tool currently utilised in Canada, the United States, Mexico and Brazil – to automatically plan shipments to their optimal capacity. As a result, Colgate achieves more efficient load planning and minimises the quantity of shipments to deliver its products in a timely fashion. In 2018, this technology was also applied in new markets in Latin America and Asia, driving freight planning efficiencies.

• Optimising routes
• Using internal tools and partnering with third parties, Colgate analyses trends in lane-level detail. In this way, it identifies transport solutions that reduce transit time, emissions and costs.

• Co-loading trailers
• Colgate tries to minimise the number of trucks on the road by co-loading trailers with other companies. The company’s creative freight load-sharing programme enables Colgate to minimise the number of its trucks on the road and, also, wasted space in its trailers.

• Using intermodal shipping and improving vehicle fuel efficiency
• To drive reductions in CO2 emissions and diesel consumption on a global scale, Colgate uses intermodal shipping. In addition, Colgate’s logistics providers are upgrading their fleets to include more aerodynamic and efficient vehicles, improving, accordingly, miles-per-gallon fuel efficiency.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is:

Disclosure 302-2 Energy consumption outside of the organization

Disclosure 302-2 Energy consumption outside of the organization corresponds to:

• Sustainable Development Goal (SDG) 7: Ensure access to affordable, reliable, sustainable and modern energy for all
• Business theme: Energy efficiency, Renewable energy
• Sustainable Development Goal (SDG) 8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
• Business theme: Energy efficiency
• Sustainable Development Goal (SDG) 12: Ensure sustainable consumption and production patterns
• Business theme: Energy efficiency, Transport
• Sustainable Development Goal (SDG) 13: Take urgent action to combat climate change and its impacts
• Business theme: Energy efficiency

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

• Exclusive FBRH template to begin reporting from day one
• Identify your most important impacts on the Environment, Economy and People
• Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
• Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

 

References:

1) This case study is based on published information by Colgate, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original at the link:

https://www.colgatepalmolive.com/content/dam/cp-sites/corporate/corporate/en_us/corp/locale-assets/pdf/Colgate_CorporateSocialResponsibility_SustainabilityReport_2017.pdf

2) https://www.globalreporting.org/standards/gri-standards-download-center/

Note to Colgate: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.