Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

[Communication Channels]

iM Financial Group employs a diverse range of communication channels tailored to the specific characteristics and needs of each stakeholder group. These channels enable the Group to identify key concerns and gather feedback, which are then incorporated into its ESG management strategies.

• Customers: Customer satisfaction surveys, Customer Service Center, Customer panels
• Employees: Labor-management meetings and councils, Employee satisfaction surveys, Interviews
• Shareholders and Investors: General shareholder meetings, Investor Relations (IR) activities, Corporate disclosures
• Business Partners: Materiality assessment surveys
• Local Communities and NGOs: Operation of the iM Social Contribution Foundation, Disclosure of the iM Bank’s Social Contribution Activity Report
• Government, Local Authorities, and Related Institutions: Participation in national projects, attendance at public hearings and councils

[Community Engagement]

iM Financial Group actively promotes various external collaboration initiatives to enhance ESG management within local communities. In February 2025, the Group signed a “Public–Private Partnership Agreement for Carbon-Neutral Green Growth Leadership” during a joint ceremony with the Daegu–Gyeongbuk Regional Headquarters of Korea Land & Housing Corporation (LH).

A total of 16 organizations participating in the Daegu–Gyeongbuk ESG Council—which has been operated by iM Financial Group and LH since 2022—joined the agreement. This group includes 10 public institutions, 5 private companies, and 1 university.

The main goal of the partnership is to promote employee engagement in the three core areas of the Carbon Neutral Points System: energy, transportation, and green lifestyle practices.

Furthermore, through collaboration with participating organizations, iM Financial Group aims to undertake a variety of initiatives supporting carbon neutrality. These include information sharing and training programs, the production and use of eco-friendly energy at business locations, joint campaigns, the expansion of green finance, and the monitoring and management of greenhouse gas emissions.

How did iM Financial Group identify and work on strategic business opportunities to increase positive and reduce negative impacts?

In its 2025 PRB Responsible Banking Progress Statement iM Financial Group reports that it identified and worked on strategic business opportunities to increase positive and reduce negative impacts as follows:

As of the end of 2024, iM Financial Group’s ESG-related corporate lending reached approximately KRW 1.77 trillion, representing 4.89% of its total corporate loan portfolio. ESG household lending amounted to around KRW 1.37 trillion, accounting for 5.74% of its overall household loans. Examples of ESG lending products include:

(1) Preferential Green Loans for Environmentally Responsible Companies

iM Bank continues to expand customized financial support for companies involved in carbon neutrality, energy efficiency projects, and renewable energy initiatives. In February 2025, the bank signed a business agreement with the Korea Technology Finance Corporation to offer benefits such as reduced guarantee fees, higher guarantee limits and ratios, and simplified eligibility assessments for borrowers of the “K-Taxonomy Linked Support Loan” and “Carbon Neutrality Management Support Loan.” Additionally, the bank entered into an agreement with the Korea Credit Guarantee Fund to strengthen its green loan classification framework. As a result, by the end of 2024, iM Bank had achieved a total of KRW 198.3 billion in green lending, including KRW 700 million under the K-Taxonomy Linked Support Loan, KRW 700 million under the Carbon Neutrality Management Support Loan, and KRW 196.9 billion under the ESG Grow-Up Special Loan.

(2) Inclusive Finance Loan Products

iM Financial Group provides inclusive finance products designed to promote fair access to financial services for a diverse range of groups, including microbusiness owners, SMEs, low-income individuals, residents in underserved areas, women, youth, seniors, foreigners, and persons with disabilities. Through offerings such as the “New Hope Loan” and “Sunshine Bank Loan,” iM Bank has extended a total of KRW 662.9 billion in support to financially vulnerable customers, easing their financial burdens by reducing interest rates and waiving early-repayment fees. In the corporate lending sector, the bank also assists SMEs and microbusinesses by alleviating financial constraints through initiatives like the “Low-interest Facility Loan Conversion” and “Special Loans for Small Businesses,” ensuring they maintain stable access to funding.

The progress of the K-Taxonomy implementation is as follows. In 2022, iM Financial Group entered into a business agreement with the Financial Supervisory Service, and in 2023, jointly developed a practical application system for the Korean Green Taxonomy. Utilizing this system, iM Bank commenced green loan screenings in April 2024 through its internally developed platform, while also overseeing the classification of general loan products. The screening outcomes are systematically documented and analysed via a control process that supports digital registration and document scanning, facilitating the development of green finance products and the provision of related services. Additionally, this system has laid a foundation for responding to future green finance policies issued by financial authorities.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by iM Financial Group, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.imfngroup.com/em040201.fg?putup_writ_seq=4163

Note to iM Financial Group: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

Deutsche Bank places a high value on maintaining fair and transparent dialogue with its stakeholder groups. The bank aims to understand the expectations and concerns of stakeholders regarding its strategy, business operations, and social responsibilities, with the goal of identifying potential impacts, risks, and opportunities.

Key stakeholders include clients, employees, investors, regulators, and society at large. Each business division and support function is responsible for engaging with its specific stakeholder groups.

How did Deutsche Bank work with its clients and customers to encourage sustainable practices and enable sustainable economic activities?

In its 2025 PRB Responsible Banking Progress Statement Deutsche Bank reports that it works with its clients and customers to encourage sustainable practices and enable sustainable economic activities as follows:

Deutsche Bank’s Code of Conduct forms the basis of the bank’s client-focused culture. This commitment to client centricity is outlined in the Code of Conduct and guides how the bank engages with clients across all business divisions.

As of December 31, 2025, Deutsche Bank operated through four main divisions: Corporate Bank, Investment Bank, Private Bank, and Asset Management. The bank offers products and services customized to meet the unique needs of various client groups, including offerings in sustainable finance and ESG investments.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Deutsche Bank, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.db.com/files/documents/csr/reports/PRB-Summary-Report-2025.pdf

Note to Deutsche Bank: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

Aiyl Bank actively seeks feedback from its stakeholders and is committed to responding to their concerns promptly and accurately. The bank believes that this engagement provides valuable insights, aids in managing risks and opportunities, and is vital for its long-term sustainability.

Engagement with Clients

Aiyl Bank is dedicated to placing its clients at the core of all its activities. The bank’s complaint management system enables it to swiftly identify and resolve issues, reinforcing its commitment to customer satisfaction and consumer protection.

Interaction with Institutional and Regulatory Bodies

In 2024, Aiyl Bank proactively engaged with regulators and government entities to promote sustainable finance in the Kyrgyz Republic. The bank contributed to discussions on establishing a framework that supports the transition to a low-carbon economy. This included participating in the development of the Kyrgyz Republic’s Green taxonomy and a Roadmap for sustainable finance, as well as implementing ESG principles within the banking sector to meet the needs of all stakeholders.

Engagement with Investors

Recognizing the growing emphasis on environmental, social, and governance (ESG) factors among investors, Aiyl Bank has strengthened its relationships with external analysts and ESG rating agencies. The bank understands that strong ESG ratings and scores are essential for attracting sustainable investments and shaping investment strategies.

How did Aiyl Bank identify and work on strategic business opportunities to increase positive and reduce negative impacts?

In its 2024 PRB Responsible Banking Progress Statement Aiyl Bank reports that it identified and worked on strategic business opportunities to increase positive and reduce negative impacts as follows:

Aiyl Bank is dedicated to generating a positive social impact. As a social actor, Aiyl Bank supports its clients and communities in building a more sustainable, inclusive, and equitable society. To date, the bank’s green portfolio amounts to $11 million, with plans to expand it further by establishing specific ESG targets for its lending activities, investment products, and sustainable bonds. Beyond providing financing, Aiyl Bank is planning to educate clients and stakeholders on ESG topics and their role in environmental protection.

To preserve and enhance the environment, as well as to offer financial support to entrepreneurs engaged in producing environmentally friendly products and processing raw materials without harming nature, Aiyl Bank allocated KGS 1 billion (USD 11.5 million) for the “Green Technology Financing” loan product.

Purpose of the loan:

• Green transportation
• Renewable energy
• Energy efficiency, reduction of energy consumption and/or technical losses
• Green buildings
• Improvement of air quality
• Sustainable water use and waste management
• Sustainable agriculture

The KGS 1 billion allocation represents only about 2% of the bank’s total portfolio. Many previous loans can be verified as ‘green’ loans, including investments in stable nursing systems, purchase of pedigree animals, drip irrigation systems, and other agricultural initiatives. However, the lack of an internal verification system and the absence of a national green taxonomy in 2024 made it challenging to determine the exact size of the green portfolio. Aiyl Bank plans to verify its green portfolio by engaging third-party evaluators.

The “Green Technology Financing” product was developed based on the internal green taxonomy of the State Development Bank of the Kyrgyz Republic.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Aiyl Bank, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://abank.kg/guarddog/laravel-filemanager/files/shares/responsible-banking-progress-statement-aiyl-bank-eng.pdf?_gl=1*ze7znv*_ga*MTc0ODc4Njk5Mi4xNzczMzg1MzQ2*_ga_KWR4S1MY5X*czE3NzY3NTI0ODIkbzIkZzEkdDE3NzY3NTI0ODYkajU2JGwwJGgw

Note to Aiyl Bank: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

KBank adopts a comprehensive strategy for stakeholder identification by assessing the financial and Environmental, Social, and Governance (ESG) impacts of its business activities across the entire value chain. This analysis examines the influence of stakeholders on the bank’s operations and vice versa. Stakeholders identified include shareholders, the Board of Directors, employees, regulatory agencies, customers, business partners and counterparties, competitors, creditors, communities, the environment, and society. Insights gained from stakeholder engagement, especially their perspectives, highlight weather conditions as a significant material issue within the environmental domain.

To support sustainable development, KBank partners with various organizations through several key initiatives:

United Nations Global Compact (UNGC):
KBank is a member of UNGC, aligning its business practices with internationally recognized principles related to human rights, labor standards, environmental responsibility, and anti-corruption measures.

Partnership for Carbon Accounting Financials (PCAF):
As a signatory to PCAF, KBank helps develop standards for measuring and disclosing greenhouse gas (GHG) emissions associated with its financed loans and investments.

ThaiCBN (Thailand Climate Business Network):
Initiated by KBank, ThaiCBN aims to foster collaboration among the private sector, government agencies, state-owned enterprises, financial institutions, and academia within Thailand. The network’s goal is to build a Climate Action Ecosystem by developing essential knowledge infrastructure, standards, and collaborative models that promote tangible and sustainable GHG reductions across all sectors in the country.

Major ThaiCBN initiatives in 2025 include:
• Launching a pilot project for converting food waste into Biomethane in Chiang Mai Province, involving participation mechanisms for users, collectors, and processors.
• Assisting SMEs across the supply chain to implement systematic GHG management through the development of an educational e-Handbook and by organizing the “Earth Jump” activities.

How did KBank identify and work on strategic business opportunities to increase positive and reduce negative impacts?

In its 2025 Sustainability Report KBank reports that it identified and worked on strategic business opportunities to increase positive and reduce negative impacts as follows:

While the business sector and many nations aim to achieve Net Zero and transition towards a society powered by renewable and clean energy, along with adopting technologies to improve energy efficiency and reduce greenhouse gas emissions, the financial requirements to reach these targets continue to grow.

KBank has established its strategic priorities and introduced the “3+1 & Productivity Strategy” as its strategic framework. KBank’s focus is on revitalizing credit performance, expanding its capital-efficient fee-based income streams, and strengthening and innovating sales and service models to deliver value-driven outcomes.

Furthermore, the bank is committed to becoming a leader in ESG among Southeast Asian banks by guiding customers and businesses in Thailand towards an economic system that supports sustainable growth through ongoing and concrete actions to achieve the Net Zero goal. These initiatives include transforming KBank’s operations, helping customers develop capabilities and adapt to more environmentally friendly business practices, offering sustainable credit and investment products, and expanding services beyond traditional financial solutions to facilitate easier access to greener lifestyles.

A range of products designed to support these efforts is detailed in KBank’s Sustainability Report 2025 on pages 123 and 130.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by KBank, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.kasikornbank.com/en/sustainable-development/SDAnnualReports/y2025-sd-en.pdf

Note to KBank: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

Achmea Bank engages with stakeholders through a variety of tools and methods to ensure alignment with societal goals and values. The bank’s main stakeholder groups include employees, customers, partners, and investors. Achmea Bank connects with them through:

• Customer councils and customer-centric dialogue sessions
• Measuring service quality via Net Promoter Score (NPS)
• Conducting market research
• Employee councils
• Adherence to the Banking Code and the bank’s Code of Conduct
• Active participation in Dutch Banking Association initiatives such as ‘Bankers in the Classroom’ and market research
• Seeking partnerships to advance the SDGs across various areas, including collaborations with PCAF, EEM NL Hub, and the Sector Collective ‘Duurzaam Wonen’
• Engagement dialogues with partners and investors

How did Achmea Bank identify and work on strategic business opportunities to increase positive and reduce negative impacts?

In its 2024 ESG Impact Report Achmea Bank reports that it identified and worked on strategic business opportunities to increase positive and reduce negative impacts as follows:

Achmea Bank is committed to making a positive impact on SDGs 10, 11, and 13. Achmea Bank’s initiatives include:

• Offering services such as Centraal Beheer’s ‘Duurzaam Woongemak,’ which provides solutions for making homes more sustainable, including insulation, solar panels, home batteries, heat pumps, and green roofs.
• Providing customers with the option to finance energy-saving products as part of their mortgage, without the need to present an immediate plan for spending. The Energy-Saving Budget (ESB) can be kept in deposit for up to two years.
• Extending longer quotation periods for new-build homes, aligning with the process that buyers of new-build properties must follow.
• Introducing a “green loan” component to the mortgage offering, allowing customers to co-finance sustainability measures at a lower interest rate; efforts are also underway to make it easier for existing customers to obtain additional loans for energy-saving facilities. In 2025 Achmea Bank implemented a label A+ discount for houses with an energy label of A+ or higher.
• Monitoring both the average energy efficiency score and the financed emissions of the mortgage portfolio.
• Playing a key role in Achmea’s Green Finance Framework for issuing green bonds.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Achmea Bank, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.achmeabank.nl/-/media/achmeabank/documenten/duurzaamheid/ratings-rapporten-lidmaatschappen/esg-impact-report-2024-achmea-bank.pdf

Note to Achmea Bank: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

Aiyl Bank actively seeks feedback from its stakeholders and is committed to responding to their concerns promptly and accurately. The bank believes that this engagement provides valuable insights, assists in managing risks and opportunities, and is vital for its long-term sustainability.

Engagement with Clients

Aiyl Bank is dedicated to placing its clients at the heart of all operations. Its complaint management system enables the bank to swiftly identify and resolve issues, reinforcing its commitment to customer satisfaction and consumer protection.

Interaction with Institutional and Regulatory Bodies

In 2024, Aiyl Bank proactively engaged with regulators and government authorities to promote sustainable finance within the Kyrgyz Republic. The bank contributed to discussions on establishing a framework that supports the transition to a low-carbon economy. This included participating in the development of the Kyrgyz Republic’s Green taxonomy and a Roadmap for advancing sustainable finance and implementing ESG principles in the banking sector, designed to meet the needs of all stakeholders.

Engagement with Investors

Recognizing the increasing importance of environmental, social, and governance (ESG) factors in investment decisions, Aiyl Bank has strengthened its relationships with external analysts and ESG ratings agencies. The bank understands that strong ESG ratings and scores are essential for attracting sustainable investments and shaping investment strategies.

How did Aiyl Bank work with its clients and customers to encourage sustainable practices and enable sustainable economic activities?

In its 2024 PRB Responsible Banking Progress Statement Aiyl Bank reports that it works with its clients and customers to encourage sustainable practices and enable sustainable economic activities as follows:

As a universal bank in the Kyrgyz Republic, Aiyl Bank offers a comprehensive range of services. The bank is uniquely positioned to influence behavioural change and assist clients in high-emission sectors, such as agriculture, in transitioning toward more sustainable practices. Aiyl Bank’s objective is to embed ESG principles into its daily operations.

Aiyl Bank was the first Kyrgyz bank to sign the Principles for Responsible Banking (PRB) and remains committed to supporting communities and vulnerable populations. The bank provides financial education programs aimed at increasing economic awareness and reducing social disparities. Through concessional lending, participation in state programs, partnerships, and corporate social responsibility (CSR) initiatives such as charitable activities and sponsorships, Aiyl Bank empowers communities and seeks to create a lasting positive impact.

At Aiyl Bank, sustainability is at the core of its strategy. The bank is dedicated to delivering fair and equitable service to its customers and actively equipping its employees with the knowledge and skills necessary to foster positive change. Recognizing that capacity building is a key challenge in expanding ESG practices within crediting and procurement, Aiyl Bank plans to intensify its efforts in this area.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Aiyl Bank, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://abank.kg/guarddog/laravel-filemanager/files/shares/responsible-banking-progress-statement-aiyl-bank-eng.pdf

Note to Aiyl Bank: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

Hengfeng Bank attaches great importance to stakeholder communication, has actively expanded communication channels, and fully listens to the opinions and suggestions from its stakeholders. The bank’s major stakeholders include governments and regulators, shareholders and investors, customers and employees, suppliers and partners, the environment, and society. In response to different stakeholder expectations and demands, Hengfeng Bank has effective communication channels, so as to provide timely response and measures.

During the 2024 reporting period, Hengfeng Bank’s stakeholder communication initiatives could be summarized as follows:

With the government and regulatory agencies: Hengfeng Bank maintains close communication with the government and regulatory agencies through daily approval and supervision, regular statistical reporting, and the release of regular reports and information announcements. This ensures that the bank remains aligned with regulatory requirements and can respond promptly to any changes in the regulatory environment. In support of national strategies and regional development, Hengfeng Bank actively studies and implements work instructions and, Internally, implements regulatory policies and supports the formulation of industry policies. Hengfeng Bank continues to strengthen internal control and compliance management, implement comprehensive risk management, and reinforce anti-corruption and anti- money laundering measures. These initiatives mentioned above help ensure stability and integrity in the bank’s operations.

With shareholders and investors: Hengfeng Bank is dedicated to providing timely, accurate, and comprehensive information disclosures. The bank maintains good relations with investors and protect shareholders’ rights and interests through different activities, including shareholder meetings, roadshows, and investor exchanges. These efforts ensure that shareholders and investors remain well-informed and engaged in the bank’s operations. At the same time, Hengfeng Bank during the 2024 reporting period continued to promote sound operations and improve its corporate governance system, also strengthening information disclosure to meet investor demand and maintain good relations. By doing so, Hengfeng Bank has ensured transparency and has built trust with its stakeholders, contributing to long-term stability and growth.

Customers: Hengfeng Bank maintains close contact with customers through a variety of channels, which include daily service communication, customer satisfaction surveys, the 95395-customer service platform, offline customer theme activities, and a customer complaint handling mechanism. The bank actively communicates with customers and consumers, proceeding with green financial product and mode innovation. Hengfeng Bank seeks to provide agile and efficient services, improve service capabilities through innovative products, and protect consumer rights at the same time. Additionally, it has focused on the needs of special groups such as private enterprises and the elderly, and improved the customer service experience and safeguarded the legitimate rights and interests of customers by strengthening the standardization of outlets, improving the level of intelligent services at outlets, creating “Hengai Home,” and optimizing online services such as remote banking services.

Employees: Hengfeng Bank effectively engages its employees through various channels such as staff congresses, regular training sessions, cultural and sports events, brainstorming platforms, and support systems for those in need. The bank has prioritized employees’ needs by protecting their legitimate rights and interests, strengthening talent development programs, establishing a fair promotion process, and paying close attention to their work, life, and physical and mental well-being. Additionally, Hengfeng Bank actively promotes a green office culture by encouraging employees to voluntarily conserve resources like food, paper, electricity, and water, thus reducing energy use and waste. These efforts have cultivated a strong environment of energy conservation and carbon reduction within the organization. Key initiatives include optimizing energy management, adopting paperless digital workflows, promoting waste sorting and recycling, advocating food-saving practices, and ensuring environmentally friendly management of official vehicles.

Supplier management: Hengfeng Bank fosters strong collaboration with its suppliers and partners through business cooperation, industry seminars, supply-and-demand matchmaking discussions, and bidding and tendering activities. Additionally, the bank has established a fair, transparent, and open procurement process to ensure procurement activities are conducted with integrity. Hengfeng Bank is committed to continuously improving its procurement system and strengthening supplier management. Regarding green and low-carbon initiatives, the bank’s “Procurement Management Measures” and “Supplier Management Measures” explicitly promote the concept of green procurement. Hengfeng Bank encourages the sourcing of domestic products and prioritizes purchasing environmentally friendly, energy-efficient, and sustainable products, provided they meet the necessary performance and quality standards.

Environment: Hengfeng Bank recognizes the importance of addressing environmental needs and fulfilling corporate responsibilities by focusing on climate change, advancing green finance, practicing sustainable operations, and supporting the national development of a green, low-carbon economy. To achieve these goals, the banks employs a dual approach in both external and internal communications. Externally, Hengfeng Bank engages stakeholders through environmental information disclosure, strategic business pricing, green public welfare initiatives, and promotion of green finance. The bank also actively participates in relevant meetings and forums to foster dialogue and collaboration. Internally, Hengfeng Bank has strengthened ESG management, expanded green financial products and services, implemented green office practices and sustainable operations, and elevated green finance to a strategic priority to support the growth of green industries.

Community: Hengfeng Bank actively engages with the community through participation in community development projects, public welfare, charitable activities, volunteer services, and financial literacy initiatives. The bank regularly organizes financial education campaigns, volunteer events, and other activities aimed at supporting vulnerable groups, enhancing people’s livelihoods and welfare, and fostering strong community relations with all stakeholders.

Hengfeng Bank recognizes the importance of maintaining open communication with its stakeholders. Using various channels and methods, the bank actively listens to and addresses their expectations and needs. Hengfeng Ban’s goal is to ensure that the interests of all stakeholders are fully considered in its ESG (environmental, social, and corporate governance) efforts, thereby supporting sustainable development.

How did Hengfeng Bank identify and work on strategic business opportunities to increase positive and reduce negative impacts?

In its 2024 PRB Reporting and Self-Assessment Template Hengfeng Bank reports that it identified and worked on strategic business opportunities to increase positive and reduce negative impacts as follows:

At the strategic level, Hengfeng Bank actively embraces the directives of the Central Financial Work Conference. The bank has integrated green finance into its overall development strategy and developed the “Implementation Plan for the High-Quality Development of Green Finance.” This plan outlines Hengfeng Bank’s development roadmap for the next five years, including specific goals and measures to achieve them. In response to shifts in the macroeconomic environment, the push toward carbon neutrality, and increasing customer demand for diversified low-carbon services, the bank continuously refined its green finance management structure. This dynamic optimization ensures that Hengfeng Bank remains agile and capable of effectively addressing emerging challenges and opportunities within the green finance sector.

During the reporting period, Hengfeng Bank implemented an intelligent green credit identification system, improving the efficiency of recognizing green businesses and strengthening the overall capacity of green financial services. Capitalizing on the opportunities presented by the growth of the national carbon trading market, the bank concentrated on carbon trading activities and offered financing products tied to carbon emissions, carbon trading, or energy efficiency. Additionally, Hengfeng Bank introduced carbon finance solutions to promote and steer the targeted allocation of limited resources toward green and low-carbon sectors.

Regarding product innovation, Hengfeng Bank consistently pursued advancements in green and sustainable finance. For instance, during the reporting period, the bank facilitated the country’s first water-saving loan linked to intellectual property and launched the inaugural green financial project loan for charging stations. Additionally, Hengfeng Bank developed the “Hengrong E” series of digital supply chain financial products and supported a high-quality state-owned enterprise in Shenzhen in successfully issuing the first green offshore bond listed on both the Hong Kong Stock Exchange and the Shenzhen Stock Exchange.

While emphasizing green finance, Hengfeng Bank also capitalized on opportunities in blue finance by establishing a “blue finance” engine to promote the transformation of “green shipping.” In 2024, the bank’s Fuzhou Branch issued a US$20.72 million guarantee to Xiamen Shipbuilding Heavy Industry Co., Ltd. for green shipping projects. This initiative created new integration channels for Hengfeng Bank’s corporate clients in both domestic and international shipbuilding sectors and offered distinctive financing options for the domestic equipment manufacturing industry to expand globally. Additionally, the bank actively engaged in the coordinated development of the Guangdong-Hong Kong-Macao region. Hengfeng Bank continued to increase resource allocation and provide tailored policy support to foster high-quality growth in the Guangdong-Hong Kong-Macao Greater Bay Area. Through bond investments, Hengfeng Bank’s Shenzhen Branch assisted Maoming Port Group Co., Ltd. in successfully issuing the 2024 offshore RMB bonds—marking the first corporate offshore blue bond in Guangdong Province and the first offshore RMB green bond in Maoming City. The proceeds are primarily designated for port infrastructure development and will support the high-quality advancement of clean energy and green transportation.

Finally, at the private sector level, Hengfeng Bank introduced the “Hengyin E-Chain” supply chain financial product. This innovative solution allows supply chain enterprises to access financing easily without requiring mortgages or guarantees. The process, from online and intelligent financing applications to credit approval and disbursement, is designed to be seamless and efficient. During the reporting period, Hengfeng Bank extended financing to 3,895 private enterprises, totaling 6.7 billion yuan. This initiative has effectively supported the growth of private businesses by offering them accessible and streamlined financial services.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Hengfeng Bank, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://hfbank.com.cn/upload/attach/Hengfeng Bank Reporting and Self-Assessment for Principles for Responsible Banking (PRB) in 2024.pdf

Note to Hengfeng Bank: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

Fidelity Bank is dedicated to maintaining strong stakeholder engagement as a fundamental element of its sustainability strategy and the application of the principles. Fidelity Bank identifies and prioritizes stakeholders according to their relevance to its operations, the extent to which the bank’s activities may affect them, and their level of interest in sustainability issues. Fidelity Bank’s engagement approach is rooted in inclusiveness, transparency, and accountability. The insights gained from these interactions help the bank conduct materiality assessments, inform policy development, and drive ongoing enhancements to its sustainability initiatives.

Key stakeholder groups and engagement methods include:

• Customers: Engaged through feedback surveys, social media, focus groups, customer service channels, relationship managers, and complaints management systems to understand their needs and expectations.
• Employees: Engaged via the intranet, staff meetings, newsletters, training sessions, surveys, performance appraisals, employee resource groups, and whistleblowing channels to foster alignment with the bank’s goals and promote a responsible workplace.
• Investors and Shareholders: Consulted through Annual General Meetings, investor presentations, sustainability reports, investor relations platforms, and analyst calls to share performance updates and strategic insights.
• Regulators: Interacted with through regulatory submissions, consultations, formal meetings, and participation in industry working groups to ensure compliance and contribute to sector policy development.
• Suppliers: Managed through audits, contractual agreements, workshops, and review meetings to promote responsible sourcing and alignment with Fidelity Bank’s ethical standards.
• Communities: Engaged via town hall meetings, collaborations with local organizations, social investment programs, and grievance mechanisms to support local development and address community concerns.
• NGOs and Civil Society: Collaborated on specific environmental and social projects and through participation in multi-stakeholder initiatives promoting sustainable development.
• Media: Engaged through press releases, briefings, interviews, and social media to ensure transparency and communicate important updates.
• Government: Interacted with relevant ministries, departments, and agencies through meetings, conferences, and joint initiatives, especially on regulatory and policy issues.
• Industry Peers: Participated in industry associations, benchmarking activities, and collaborative platforms to share knowledge and advance collective sustainability efforts.

These stakeholder engagement efforts have been vital in shaping Fidelity Bank’s sustainability strategy, enhancing transparency, and strengthening its social license to operate.

How did Fidelity Bank identify and work on strategic business opportunities to increase positive and reduce negative impacts?

In its 2024 PRB Progress Report Fidelity Bank reports that it identified and worked on strategic business opportunities to increase positive and reduce negative impacts as follows:

Fidelity Bank is unlocking new strategic business opportunities through the expansion of its sustainable finance offerings, aligning with the dual objectives of enhancing positive impacts and minimizing negative ones across its portfolio. In 2024, the bank made significant progress in inclusive finance by increasing access and strengthening engagement with underserved groups, including women, youth, MSMEs, and rural communities. Over 7,000 student accounts were opened via campus activations, while rural women received financial education and were onboarded as POS agents. The Agency Banking network expanded to over 35,000 agents with more than 7,000 POS terminals, improving financial access nationwide. Additionally, more than 6,000 women received digital skills training, empowering female-led enterprises.

To facilitate a just and low-carbon transition, Fidelity Bank increased its green finance portfolio. In 2024, the bank completed 482 transactions under green initiatives such as the Fidelity Easy Asset Lease Scheme (Solar Power) and Green Energy Financing, totaling ₦509.01 million. Fidelity Bank also provides funding to businesses implementing green initiatives across various sectors and is developing the Fidelity Green App, a digital platform that connects green product providers and consumers with embedded financing options. Further sustainable finance solutions are in development to meet rising demand.

Fidelity Bank’s sustainable finance efforts contribute to multiple SDGs, including SDG 3 (Good Health and Wellbeing), SDG 6 (Clean Water and Sanitation), SDG 8 (Decent Work and Economic Growth), SDG 9 (Industry Innovation and Infrastructure), SDG 10 (Reduced Inequalities), and SDG 17 (Partnerships for the Goals). Noteworthy initiatives include donating a solar-powered water facility serving 8,000 people, launching Fidelity Send to lower remittance costs and improve financial inclusion, and establishing a new SME Hub to foster innovation and collaboration.

The bank also plays a leading role in promoting financial literacy at the national level. As Chair and Secretariat of the Financial Literacy and Public Enlightenment Subcommittee of the Bankers’ Committee, Fidelity Bank contributes to shaping Nigeria’s financial inclusion strategy through awareness campaigns, educational programs, and stakeholder engagement.

All sustainability-related activities are guided by internal frameworks and aligned with international standards and taxonomies. Fidelity Bank’s definition of green finance is comprehensive, incorporating criteria such as alignment with designated use of proceeds in investor offer letters, adherence to international standards like the ICMA Green Bond Principles, and compliance with green taxonomies of development banks. These efforts aim to foster long-term value creation, inclusive economic growth, and climate resilience across clients and communities.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Fidelity Bank, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.fidelitybank.ng/documents/Fidelity-Bank-Sustainability-And-Climate-Report-2024.pdf

Note to Fidelity Bank: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

Fidelity Bank remains dedicated to meaningful stakeholder engagement as a fundamental part of its sustainability approach and the application of its principles. The bank identifies and prioritizes stakeholders based on their relevance to its operations, the potential impact of its activities on them, and their interest in sustainability matters. Fidelity Bank’s engagement practices are guided by the principles of inclusiveness, transparency, and accountability. Insights gained from these interactions inform the bank’s materiality assessments, influence policy decisions, and support the ongoing enhancement of its sustainability initiatives.

Key stakeholder groups and engagement methods include:

• Customers: Connected through feedback surveys, social media, focus groups, customer service channels, relationship managers, and complaints management systems to understand their needs and expectations.
• Employees: Engaged via the intranet, staff meetings, newsletters, training sessions, surveys, performance appraisals, employee resource groups, and whistleblowing channels to foster alignment with the bank’s objectives and promote a responsible workplace.
• Investors and Shareholders: Consulted during Annual General Meetings, investor presentations, sustainability reports, investor relations platforms, and analyst calls to share performance updates and strategic insights.
• Regulators: Interacted with through regulatory submissions, consultations, formal meetings, and participation in industry working groups to ensure compliance and contribute to sector policy development.
• Suppliers: Managed through audits, contractual agreements, workshops, and review meetings to promote responsible sourcing and uphold ethical standards.
• Communities: Engaged via town hall meetings, collaborations with local organizations, social investment programs, and grievance mechanisms to support local development and address community concerns.
• NGOs and Civil Society: Collaborated on specific environmental and social projects and participated in multi-stakeholder initiatives promoting sustainable development.
• Media: Engaged through press releases, briefings, interviews, and social media to ensure transparency and communicate important updates.
• Government: Interacted with relevant ministries, departments, and agencies through meetings, conferences, and joint initiatives, especially on regulatory and policy issues.
• Industry Peers: Participated in industry associations, benchmarking activities, and collaborative platforms to share knowledge and advance collective sustainability efforts.

These stakeholder engagement efforts have been vital in shaping Fidelity Bank’s sustainability strategy, enhancing transparency, and strengthening its social license to operate.

How did Fidelity Bank work with its clients and customers to encourage sustainable practices and enable sustainable economic activities?

In its 2024 PRB Progress Report Fidelity Bank reports that it works with its clients and customers to encourage sustainable practices and enable sustainable economic activities as follows:

Fidelity Bank actively engages clients and customers to promote sustainable practices and facilitate the transition toward a more inclusive and low-carbon economy. The bank’s engagement strategy integrates product innovation, awareness campaigns, policy enforcement, and ongoing client support.

Fidelity Bank maintains regular communication through calls, emails, various media platforms, and other channels to raise sustainability awareness, encourage responsible business conduct, and share pertinent information, including updates on regulatory expectations and environmental, social, and governance (ESG) best practices. As part of its lending procedures, environmental and social (E&S) conditions are incorporated into offer letters for borrowing clients. Based on the E&S risk classification of their businesses, clients are required to submit quarterly compliance reports. The bank also conducts site visits to verify compliance and provide guidance where necessary.

To enable sustainable economic activities, Fidelity Bank offers customized green financing solutions. In 2024, the bank facilitated 482 transactions through its green products, including the Fidelity Easy Asset Lease Scheme (Solar Power) and Green Energy Financing, totalling ₦509,006,379. Additionally, the bank is developing new sustainable offerings, such as the Fidelity Green App—a digital platform designed to connect providers and consumers of green products and services. Further green products are under consideration to assist clients in adopting sustainable business models.

These initiatives not only strengthen client relationships but also reinforce Fidelity Bank’s commitment to responsible banking and contribute to broader environmental and social outcomes.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Fidelity Bank, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.fidelitybank.ng/documents/Fidelity-Bank-Sustainability-And-Climate-Report-2024.pdf

Note to Fidelity Bank: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

Nordea is dedicated to fostering and maintaining strong, trusted relationships with its stakeholders. The bank actively seeks insights into their expectations and responds promptly with appropriate actions and engagement. Nordea has identified six primary stakeholder groups: customers, employees, investors, suppliers, supervisory authorities, and the broader society.

The bank maintains ongoing dialogue with all key stakeholder groups, with a particular focus on customers and investee companies, to understand the sustainability challenges and opportunities they encounter in their respective environments. This approach enables Nordea to address material sustainability issues effectively and to translate its sustainability commitments into tangible actions. Nordea’s strategy emphasizes dialogue over disengagement. Key engagement metrics include customer preferences (such as post-advisory surveys), active ownership activities (voting and engagement with investee companies), climate-related customer engagement (LC&I clients), ESG ratings, employee engagement (via People Pulse), and supplier sustainability assessments.

Additionally, Nordea undertakes specific initiatives to support vulnerable groups, such as the elderly, through information sessions to address questions and gather feedback. Nordea also provides dedicated senior customer service lines in Norway and Finland to assist older clients. Furthermore, the bank engages with customers on debt management by communicating clearly across multiple channels and monitoring feedback to reduce risks and improve their financial well-being.

How did Nordea identify and work on strategic business opportunities to increase positive and reduce negative impacts?

In its 2024 PRB Responsible Banking Progress Statement Nordea reports that it identified and worked on strategic business opportunities to increase positive and reduce negative impacts as follows:

As the leading financial services group in the Nordics, Nordea has the potential to make a substantial impact through the advice, products, and support provided to customers to facilitate sustainability-focused investment decisions. In DMA, Nordea identified key opportunities related to climate change and offers several sustainability-related products to support these efforts.

Nordea Sustainable Selection is Nordea’s fund offering that incorporates enhanced sustainability criteria. It was created to assist Nordic clients in navigating the wide range of products with varying sustainability features and levels of ambition available in the market. The framework for Nordea Sustainable Selection requires both the product and its provider to meet a set of established sustainability criteria. The offering includes both Article 8 and Article 9 products as defined by the EU Sustainable Finance Disclosure Regulation (SFDR). As the market evolves and customer demands increase, Nordea’s sustainable product range will continue to expand and develop. In 2024, Nordea introduced a new product category called Sustainable Selection Improve, which emphasizes active ownership with specific, measurable engagement targets aimed at enhancing the sustainability profile of portfolio companies. Nordea set a target for gross flows into Nordea Sustainable Selection funds to reach 33% of total flows by 2025, supporting the Group’s climate objectives to reduce emissions in the investment portfolio by 40-50% by 2030 compared to 2019 levels. By the end of 2024, the share of gross flows into Nordea Sustainable Selection funds had reached 23%.

Nordea’s sustainable and sustainability-linked finance products play a key role in integrating sustainability into the bank’s funding and liquidity strategies by offering sustainable investment options to pension funds and other bond investors. The Nordea Green Funding Framework and the Sustainability-Linked Loan Funding Framework mark significant progress toward embedding ESG and sustainability considerations into core operations, by establishing clear assessment criteria and management practices for proceeds. In 2024, Nordea issued over EUR 3.6 billion in sustainable funding across four currencies, bringing the total outstanding sustainable issuance to more than EUR 14 billion. Green bonds generally offer lower yields and enjoy stronger investor demand compared to conventional bonds. The cost of fund benefit or “greenium” that Nordea receives for green bonds is passed on to business units and ultimately to customers on a quarterly basis.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Nordea, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.nordea.com/en/doc/nordea-principles-for-responsible-banking-2024.pdf

Note to Nordea: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.