What are the material issues the company has identified?  

In its 2022 Sustainability Report Acer identified a range of material issues, such as energy, carbon emissions and climate action, information security and privacy protection, product responsibility and customer safety. Among these, creating economic value for its stakeholders stands out as a key material issue for Acer.

Stakeholder engagement in accordance with the GRI Standards   

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Acer engages with: 

Stakeholder Group	Method of engagement
Employees	·      Acer Good News ·      Acer Daily News ·      Chairman & CEO’s message ·      Internal Website (My Acer/company intranet) ·      External Website (Acer Group) ·      Labour-Management Meetings/Employee Representatives Organization ·      Employee Benefits Committee ·      Email Bulletins ·      Internal Investigations ·      Education and Training ·      Pandemic Prevention Team Mailbox
Charity Groups/Communities	·      Acer Sustainability Website ·      Sustainable Report ·      Acer Official Website ·      Acer Foundation Website ·      Volunteer Activities ·      Complaints Mailbox
Customers	·      Email and Telephone Contacts ·      Questionnaires and Surveys ·      Acer Sustainability Website ·      Corporate Sustainable Report ·      Corporate Responsibility Mailbox (cr@acer.com) ·      Acer Official Website ·      Customer Service Line ·      Online Chat ·      Social Networking Software
Suppliers	·      Annual Supplier ESG Communication Meetings ·      ESG Scorecard ·      RBA On-site Examination ·      Launch Second-tier Supply Chain RBA Management (document review, on-site spot-checks) ·      On-site Education and Training ·      Business Review Meetings ·      Supplier Surveys ·      Whistleblower Complaint Mailbox
Investors	·      Regular Shareholders’ Meeting/Institutional Investors’ Conference Call ·      Issue Annual Reports, Quarterly Reports and Sustainability Reports on a regular basis ·      Investor Mailbox ·      Investor Relations Webpage ·      Analyst Report ·      Investors Summits ·      Investor Questionnaires
Industry Associations	·      Participating in organizational conferences and fulfilling membership obligations ·      Participating in cooperative events and meetings ·      Email and telephone
Educational and Research Institutions	·      Industry-Academia Exchanges ·      Surveys and Interviews ·      Conference Activities ·      Acer Sustainability Website ·      Sustainable Report
Government Agencies	·      Responding to Legal Advice ·      Policy Advice Meetings ·      Topic Meetings ·      Circular Economies and Innovation ·      Digital Inclusion and Social Philanthropy
Advocacy Organizations	·      Acer Sustainability Website ·      Sustainable Report ·      Questionnaires and Surveys ·      Corporate Responsibility Mailbox ·      Complaints Mailbox
Media	·      Press Conferences ·      Press Releases and Promotional Articles ·      Social and Digital Media ·      Corporate Websites ·      Marketing and Media Communication Events

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics Acer engaged with its stakeholders through an online questionnaire.

What actions were taken by Acer to create economic value for its stakeholders?

In its 2022 Sustainability Report Acer reports that it took the following actions for creating economic value for its stakeholders:

• Creating economic value for employees
• In 2022, Acer paid NTD 14.251 billion for staff remuneration and welfare.

• Creating economic value for shareholders
• In 2022, Acer paid NTD 1.50 in dividends.

• Creating economic value for the state
• In 2022, Acer paid NTD 2.271 billion in income tax expense.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

• Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
• Targets: 8.1, 8.2
• Sustainable Development Goal (SDG) 9: Industry, Innovation and Infrastructure
• Targets: 9.1, 9.4, 9.5

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

• Exclusive FBRH template to begin reporting from day one
• Identify your most important impacts on the Environment, Economy and People
• Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
• Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

References:

This case study is based on published information by Acer, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.acer.com/sustainability/uploads/files/shares/sustainability-report/2022_Acer_Sustainability_Report.pdf

Note to Acer: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

What are the material issues the company has identified? 

In its 2021 ESG Report Ennostar identified a range of material issues, such as information security, ethical management, product quality, air pollution management. Among these, creating economic value for its stakeholders stands out as a key material issue for Ennostar.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Ennostar engages with:

Stakeholder Group	Method of engagement
Employees	·      ESG questionnaires and surveys ·      Internal network messaging system: Used for internal announcements and searches ·      Strategic planning meetings: Formulate corporate strategic targets and implement relevant plans ·      Facilitate bidirectional communications with executives: Host communication meetings with section managers and above as well as other senior executives ·      Grievance channels: Enables employees to report issues; reports are handled by dedicated personnel immediately upon receipt ·      Labour-management meetings and employee welfare committee meetings: Provide suggestions and negotiate with company executives ·      Employee suggestions and feedback ·      President’s mailbox: Provides a channel for all employees to anonymously communicate their thoughts and suggestions directly to the Group President; all letters to this mailbox are read personally by the President and relevant issues are handled and tracked
Shareholders/ Investors	·      Shareholders general meetings ·      Investor conferences ·      Compliance with all laws and public disclosure of operational conditions, annual reports, and quarterly reports ·      Spokesperson, deputy spokesperson, shareholder affairs contact, and mailbox for investors ·      Investor and CSR/ESG section on corporate website; investors can subscribe to receive investor information from Ennostar’s corporate website ·      Complete corporate governance evaluation procedures in compliance with Financial Supervisory Commission regulations ·      Apart from participating in investor briefings organised by securities authorities, the Group also discusses and communicates relevant issues with securities authorities ·      ESG questionnaires and surveys
Clients	·      ESG questionnaires and surveys ·      Official website: Online customer service mailbox ·      Customer satisfaction surveys ·      Participation in product exhibitions for direct understanding of customer needs and market developments ·      Client visits by sales personnel
Suppliers/ Contractors	·      ESG questionnaires and surveys ·      Supplier audits and interviews ·      Contractor agreements and organisational meetings ·      Sales departments such as customer service departments, finance departments, and procurement departments serve as communication channels
Government Institutes	·      Maintain sound interactions with competent authorities and actively participate in public hearings hosted by competent authorities ·      Management and identification of laws and regulations ·      Official documents, project seminars, public information ·      ESG questionnaires and surveys
Media	·      ESG questionnaires and surveys ·      Official website: Online customer service mailbox ·      Spokesperson and deputy spokesperson
Insurance Companies	·      ESG questionnaires and surveys ·      Official website: Online customer service mailbox
Banks	·      ESG questionnaires and surveys ·      Official website: Online customer service mailbox

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics Ennostar engaged with its stakeholders through questionnaires.

What actions were taken by Ennostar to create economic value for its stakeholders?

In its 2021 ESG Report Ennostar reports that it took the following actions for creating economic value for its stakeholders:

• Creating economic value for employees
• In 2021, Ennostar paid NTD 8,624,345 thousand for employee compensation and benefits.

• Creating economic value for investors and shareholders
• In 2021, Ennostar paid NTD 1,365,881 thousand to investors while earnings per share reached NTD 3.21. 

• Creating economic value for the government
• In 2021, Ennostar paid NTD 97,802 thousand in taxes.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

• Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
• Targets: 8.1, 8.2
• Sustainable Development Goal (SDG) 9: Industry, Innovation and Infrastructure
• Targets: 9.1, 9.4, 9.5

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

• Exclusive FBRH template to begin reporting from day one
• Identify your most important impacts on the Environment, Economy and People
• Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
• Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

References:

This case study is based on published information by Ennostar, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.ennostar.com/upfiles/ESG/2021_ESG%20Report_EN.pdf

Note to Ennostar: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

What are the material issues the company has identified?

In its 2021 ESG Report SINBON identified a range of material issues, such as environmental management, integrity and compliance, innovation and R&D, occupational safety and health. Among these, creating economic value for its stakeholders stands out as a key material issue for SINBON.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups SINBON engages with: 

Stakeholder Group	Method of engagement (Inform)
Employees	·      Announcements / updates ·      Suggestion box ·      Staff symposium
Investors	·      Board of Directors ·      General Shareholders’ Meeting
Customers	·      Exclusive services ·      Customer service section
Suppliers	·      Supplier meeting ·      Document ·      Audit
Government/ School	·      Official correspondence ·      Government dissemination meetings
Media	·      Newspaper and magazine ·      Diversified communication channels
Community/ Non-profit organisation	·      Social charity event

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics SINBON engaged with its stakeholders through online questionnaires.

What actions were taken by SINBON to create economic value for its stakeholders?

In its 2021 ESG Report SINBON reports that it took the following actions for creating economic value for its stakeholders:

• Creating economic value for employees
• In 2021, SINBON paid NT$ 3,623,780 thousand in salary expenses, NT$ 372,883 thousand in labour and health insurance expenses, NT$ 61,472 thousand in pension expenses and NT$ 228,174 thousand in other employee benefit expenses.

• Creating economic value for shareholders
• In 2021, SINBON paid NT$ 7.0 in dividend expenses.

• Creating economic value for the state
• In 2021, SINBON paid NT$ 540,871 thousand in income tax expense.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

• Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
• Targets: 8.1, 8.2
• Sustainable Development Goal (SDG) 9: Industry, Innovation and Infrastructure
• Targets: 9.1, 9.4, 9.5

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

• Exclusive FBRH template to begin reporting from day one
• Identify your most important impacts on the Environment, Economy and People
• Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
• Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

References:

This case study is based on published information by SINBON, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.sinbon.com/csr/report

Note to SINBON: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

What are the material issues the company has identified?  

In its 2021 Sustainable Development Report Uni Systems identified a range of material issues, such as protection of critical information systems and ensuring operational continuity, customer data protection and privacy, ensuring business ethics and combating corruption, strengthening employment, providing decent wages and halting brain drain. Among these, creating economic value for its stakeholders stands out as a key material issue for Uni Systems.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Uni Systems engages with:

Stakeholder Group

Employees

Regulatory or professional bodies

Social Institutions or Non-Governmental Organisations (NGOs)

Media

Business Community

Financial Bodies / Investment Community

Local community

Academic community

Business Partners

Customers

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics Uni Systems engaged with its stakeholders through an electronic anonymous questionnaire survey.

What actions were taken by Uni Systems to create economic value for its stakeholders?

In its 2021 Sustainable Development Report Uni Systems reports that it took the following actions for creating economic value for its stakeholders:

• Creating economic value for employees
• In 2021, Uni Systems paid €41.942.960 for employee salaries and benefits.

• Creating economic value for financing bodies
• In 2021, Uni Systems paid €2.499.974 to financing bodies.

• Creating economic value for state bodies
• In 2021, Uni Systems paid €29.828.764 to state bodies.

• Creating economic value for society
• In 2021, Uni Systems spent €127.059 in social investments.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

• Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
• Targets: 8.1, 8.2
• Sustainable Development Goal (SDG) 9: Industry, Innovation and Infrastructure
• Targets: 9.1, 9.4, 9.5

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

• Exclusive FBRH template to begin reporting from day one
• Identify your most important impacts on the Environment, Economy and People
• Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
• Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

 

References:

This case study is based on published information by Uni Systems, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.unisystems.com/sites/default/files/2022-09/UNISYSTEM_ENG_19092022.pdf

Note to Uni Systems: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

What are the material issues the company has identified?  

In its 2020 CSR Report HTC identified a range of material issues, such as customer privacy, labour/management relations, effluents and waste, information security, environmental compliance. Among these, creating economic value for its stakeholders stands out as a key material issue for HTC.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups HTC engages with:

Stakeholder Group	Method of engagement
Investors	·      Shareholder conference ·      Annual report ·      Monthly revenue statement ·      Visiting investors ·      Market Observation Post System ·      Investor Relationship Website ·      Spokesperson
Enterprise customers	·      Business review with key customers (QBR meeting) ·      Reply to customer inquiries ·      Customer audit and replies to customer’s questionnaires ·      Meeting the customer requirements about environmental and social responsibilities
General consumers	·      Local service contact channels in 11 languages to provide customers with real-time communication and assistance ·      Websites in different languages for customers to give feedback and to access information in a real-time manner (59 established) ·      Dedicated email boxes for different functions (Support, Copyright, Security, etc.) to provide convenient customer contact with HTC ·      Automated support survey invitations to collect customer satisfaction feedback. ·      Immediate corrective actions in place based on customer’s insights
Employees	·      Department quarterly meeting ·      One-on-one interview with supervisors ·      Annual performance appraisal/ interview ·      New employee seminar ·      Employee assistance hotline and mailbox, Health Centre ·      Labour-management meeting
Suppliers	·      Supplier communication conference ·      Guidance and audit for suppliers ·      Cooperation project with suppliers for addressing CSR and greenhouse gas issues
Contractors	·      Induction training ·      Patrol inspection in the facility
Local Communities	·      Positive employee engagement in public interest activities ·      HTC cooperation with governmental agencies and non- profit organisations in eco, environmental and other public welfare activities
Governmental agencies	·      Official document, E-mail, on-site Visit ·      Meeting such as Forums, Seminars etc.

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics HTC engaged with its stakeholders through online survey questionnaires sent to employees, consumers, customers and suppliers, with a total of over 80 responses received.

What actions were taken by HTC to create economic value for its stakeholders?

In its 2020 CSR Report HTC reports that it took the following actions for creating economic value for its stakeholders:

• Creating economic value for employees
• In 2020, HTC paid NT$ 5,267 million for employee wages.

• Creating economic value for suppliers
• In 2020, HTC’s total purchases from suppliers reached NT$ 2,631 million.

• Creating economic value for the government
• HTC upholds the spirit of tax compliance and corporate social responsibility. Accordingly, in 2020, HTC paid NT$ 4 million in income tax.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

• Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
• Targets: 8.1, 8.2
• Sustainable Development Goal (SDG) 9: Industry, Innovation and Infrastructure
• Targets: 9.1, 9.4, 9.5

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

• Exclusive FBRH template to begin reporting from day one
• Identify your most important impacts on the Environment, Economy and People
• Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
• Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

This case study is based on published information by HTC, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://dl.htc.com/csr/HTC-CSR-report-2020-eng.pdf

Note to HTC: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

What are the material issues the company has identified?

In its 2020 Sustainability Report Huawei identified a range of material issues, such as climate change/ carbon emission reduction, cyber security and privacy protection, circular economy, renewable energy. Among these, promoting sustainability across its supply chain stands out as a key material issue for Huawei.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The organization should identify its stakeholders, and explain how it has responded to their reasonable expectations.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Huawei engages with:

Stakeholder Group	Method of engagement
Customers and Consumers	·      Customer satisfaction surveys ·      Customer meetings ·      Huawei Fan Club for consumers ·      Customer audits, surveys, and joint projects
Employees	·      Employee surveys (e.g. organisational climate surveys) ·      Manager Feedback Programme (MFP) ·      Meetings with employee representatives ·      Reflection sessions ·      Hotlines and public email addresses for filing complaints, providing suggestions, reporting misconduct, and making an appeal ·      Open Days with managers and experts
Suppliers and partners	·      Supplier sustainability audits ·      Supplier conferences ·      Supplier training ·      Joint sustainability programmes
Governments	·      Meetings on government policies ·      Governmental public consultations ·      Government and inter-government conferences ·      Governmental sustainability programmes
NGOs, industry organisations, and specialist agencies	·      Industry conferences, forums, and work groups ·      Standards conferences ·      Joint sustainability programmes ·      Academic research programmes
Media	·      Press conferences ·      Exclusive interviews ·      Inviting the media to conferences and events
Communities	·      Local employment and procurement ·      Participation in community projects ·      Holding charity events ·      Interaction through Huawei’s websites and social media platforms

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics Huawei engaged with its stakeholders through stakeholder surveys.

What actions were taken by Huawei to promote sustainability across its supply chain?

In its 2020 Sustainability Report Huawei reports that it took the following actions for promoting sustainability across its supply chain:

• Promoting environmental sustainability
• Huawei has incorporated environmental requirements into its procurement strategy and processes. Environmental factors are considered during supplier qualification, selection, review, performance management, and in selection of materials. In addition to complying with all applicable environmental laws and regulations, Huawei is also building a competitive and green supply chain by offering proper incentives to suppliers. In 2020, Huawei encouraged its top 100 suppliers to calculate their carbon emissions, set carbon emission reduction targets, develop plans, and implement programmes. By the end of 2020, all the top 100 suppliers had calculated their carbon emissions. 93 suppliers had set targets for reducing emissions, and were implementing their emission reduction programmes. The remaining 7 suppliers were also making progress. Total carbon emissions by Huawei’s suppliers generated in the course of working with Huawei in 2020 were about 12.46 million tons, down 300,000 tons compared with 2019.

• Implementing a Supplier CSR Agreement
• Huawei requires that all suppliers sign and abide by its Supplier CSR Agreement. This agreement covers areas like labour standards, safety and health, environmental protection, business ethics, and management systems. Huawei sees the use of child labour or forced labour as a red line issue, and regards compliance in this respect as a prerequisite for supplier qualification. Huawei has zero tolerance for violations of CSR red lines, and will immediately terminate relationships with any supplier that breaches these rules. In furtherance of its goal of sustainable procurement, Huawei also regularly delivers CSR training to all procurement staff. This training covers procurement CSR agreements, red lines, processes, and audit practices. CSR requirements are incorporated into the performance indicators of all teams in Huawei’s procurement department.

• Auditing suppliers
• Huawei adopts a risk-based approach to supplier audits and every year audits all major suppliers. Combined, these suppliers represent 90% or more of Huawei’s procurement spending. Huawei assigns each supplier one of three risk ratings (high, medium, or low) after a comprehensive assessment of indicators such as procurement amount, material category, supplier locations, severity of CSR risks, and CSR score from the previous year. Huawei develops an annual sustainability audit plan to deal with suppliers that are assessed as posing a medium or high risk. Huawei performs onsite assessments on all potential suppliers to examine their sustainability systems, their capacity to comply with applicable laws, regulations, and the Supplier CSR Agreement, and their actual level of compliance. No company that fails the assessment is eligible for consideration to become a Huawei supplier. Huawei has developed its Supplier CSR Audit Checklist which references industry best practices and is adapted to the specific features of its suppliers. This checklist is regularly reviewed and updated. The CSR audit covers issues including prohibition of child labour, modern slavery, and forced labour; protection for underage workers; prevention of discrimination and punishment of employees; freedom of association; working hours; wages and benefits; fire control; safety and health; environmental protection; carbon emissions reduction; business ethics; and management of the CSR practices of tier-2 suppliers. Huawei conducts supplier CSR audits using internationally recognised methods, such as onsite inspections, employee interviews, management interviews, documentation reviews, and online searches, and uses the Blue Map developed by the Institute of Public and Environmental Affairs (IPE) to assess suppliers’ compliance with environmental requirements. Prior to audits, Huawei provides suppliers with coaching on CSR self-assessments. During audits, Huawei arranges for experts to work onsite with suppliers so that they can identify problems and suggest improvements. In 2020, Huawei assigned CSR risk ratings to more than 1,600 major suppliers, and conducted onsite audits on 319 suppliers, including new suppliers and current suppliers that posed medium or high risk. 116 of these suppliers were audited by third-party auditors. If Huawei discovers a problem during an onsite audit, it helps the supplier resolve the issue using the CRCPE methodology (check, root cause analysis, correct, prevent, evaluate). This methodology helps suppliers to identify common problems and develop targeted solutions.

• Appraising suppliers’ sustainability performance
• Every year, Huawei appraises suppliers’ overall performance based on their sustainability performance, onsite audit results, and improvements made. When Huawei appraises the sustainability performance of its suppliers, it takes into account how they manage their suppliers’ sustainability. Huawei encourages its suppliers to develop a CSR management system based on the IPC-1401 Supply Chain Social Responsibility Management System Guidance. Suppliers are classified into four grades (A, B, C, and D) based on their sustainability performance. The amount of business Huawei does with each supplier depends partly on their sustainability performance, which is also a factor considered in tendering, supplier selection, portfolio management, and other processes. Where other factors are equal, suppliers that perform well in sustainability are given a larger share of business or more business opportunities. The reverse is true for low-performing suppliers. Depending on the situation, Huawei may instruct suppliers with poor sustainability performance to resolve existing issues within a specified timeframe; or it may reduce their share of business or offer them fewer business opportunities; or it may even terminate its business relationships with those that display exceptionally poor performance.

• Providing training
• Huawei regularly provides sustainability training and coaching for its suppliers. Huawei asks its suppliers to adopt industry best practices and to embed sustainability requirements into their business strategies in order to reduce risk and boost their efficiency. Huawei is aware that each supplier brings unique experience and competencies to sustainability that may benefit their peers, so it encourages its suppliers to learn from each other and grow together through benchmarking. Based on its many years of experience, Huawei has developed a cost-effective and efficient “Learning by Benchmarking” model for suppliers. This model includes the following steps:
  • Setting priorities: Huawei asks suppliers about their CSR concerns, lists the most common issues, and ranks them in order of priority.
  • Identifying benchmarks: Huawei identifies which suppliers perform best, and analyses their best practices.
  • Sharing and learning: Huawei invites the benchmark suppliers to share their best practices, and encourages all suppliers to learn industry standards and norms.
  • Implementation: Huawei asks experts to develop templates and checklists, and helps suppliers assess their own performance and introduce best practices.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 308-1 New suppliers that were screened using environmental criteria

2) Disclosure 308-2 Negative environmental impacts in the supply chain and actions taken

3) Disclosure 414-1 New suppliers that were screened using social criteria

4) Disclosure 414-2 Negative social impacts in the supply chain and actions taken

 

Disclosure 308-1 New suppliers that were screened using environmental criteria does not correspond to any SDG.

Disclosure 308-2 Negative environmental impacts in the supply chain and actions taken does not correspond to any SDG.

Disclosure 414-1 New suppliers that were screened using social criteria corresponds to:

• Sustainable Development Goal (SDG) 5: Gender Equality
• Targets: 5.2
• Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
• Targets: 8.8
• Sustainable Development Goal (SDG) 16: Peace, Justice and Strong Institutions
• Targets: 16.1

Disclosure 414-2 Negative social impacts in the supply chain and actions taken corresponds to:

• Sustainable Development Goal (SDG) 5: Gender Equality
• Targets: 5.2
• Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
• Targets: 8.8
• Sustainable Development Goal (SDG) 16: Peace, Justice and Strong Institutions
• Targets: 16.1

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

• Exclusive FBRH template to begin reporting from day one
• Identify your most important impacts on the Environment, Economy and People
• Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
• Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

This case study is based on published information by Huawei, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www-file.huawei.com/-/media/corp2020/pdf/sustainability/sustainability-report-2020-en.pdf

Note to Huawei: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

What are the material issues the company has identified?

In its 2020 Corporate Social Responsibility Report HTC identified a range of material issues, such as economic performance, customer privacy, labour/management relations, information security, environmental compliance. Among these, promoting sustainability among its suppliers stands out as a key material issue for HTC.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups HTC engages with: 

Stakeholder Group	Method of engagement
Investors	·      Shareholder conference ·      Annual report ·      Monthly revenue statement ·      Visiting investors ·      Market Observation Post System ·      Investor Relationship Website ·      Spokesperson
Enterprise customers	·      Business review with key customers (QBR meeting) ·      Reply to customer inquiries ·      Customer audit and replies to customer’s questionnaires ·      Meeting the customer requirements about environmental and social responsibilities
General consumers	·      Local service contact channels in 11 languages to provide customers with real-time communication and assistance ·      Websites in different languages for customers to give feedback and to access information in a real-time manner (59 established) ·      Dedicated email boxes for different functions (Support, Copyright, Security, etc.) to provide convenient customer contact with HTC ·      Automated support survey invitations to collect customer satisfaction feedback. ·      Immediate corrective actions in place based on customer’s insights
Employees	·      Department quarterly meeting ·      One-on-one interview with supervisors ·      Annual performance appraisal/ interview ·      New employee seminar ·      Employee assistance hotline and mailbox, Health Centre ·      Labour-management meeting
Suppliers	·      Supplier communication conference ·      Guidance and audit for suppliers ·      Cooperation project with suppliers for addressing CSR and greenhouse gas issues
Contractors	·      Induction training ·      Patrol inspection in the facility
Local Communities	·      Positive employee engagement in public interest activities ·      HTC cooperation with governmental agencies and non- profit organisations in eco, environmental and other public welfare activities
Governmental agencies	·      Official document, E-mail, on-site Visit ·      Meeting such as Forums, Seminars etc.

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics HTC sent out online survey questionnaires to stakeholders – including employees, consumers, customers and suppliers -, with a total of more than 80 responses received.

What actions were taken by HTC to promote sustainability among its suppliers?

In its 2020 Corporate Social Responsibility Report HTC reports that it took the following actions for promoting sustainability among its suppliers:

• Implementing a Supplier Code of Conduct
• The HTC Supplier Code of Conduct details the responsibilities and regulations that have to be followed by all suppliers doing business with HTC. In addition, HTC also conducts a regular assessment of the implementation of the Code as the basis for its further selection of business partners. At the end of 2020, a total of 175 suppliers signed the Supplier Code of Conduct, with the rate of signing reaching 100%.

• Assessing and auditing suppliers
• All HTC candidate suppliers are required to fill in a Self-assessment. Since 2016, the weight of CSR-related questions in the Self-assessment survey for new suppliers increased. During each quarterly supplier review meeting, the CSR-related performance of major suppliers will be checked and the results will act as the reference for the supplier screening process. For new suppliers, the CSR self-assessment questionnaire must be filled and returned. The content of the questionnaire is designed based on the five major aspects of HTC’s Supplier Code of Conduct: labour, environment, health and safety, ethics and management system. Additionally, a “Supply Chain CSR Compliance Audit” has been implemented since 2011, based on initial risk determination (including geographic location, products, news, etc.). In cases of noncompliance, besides requesting the suppliers to respond with improvement measures, HTC also provides management system and implementation experience to suppliers for reference and puts them in the priority list for an on-site audit next year, in order to prevent similar incidents from happening.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 308-1 New suppliers that were screened using environmental criteria

2) Disclosure 308-2 Negative environmental impacts in the supply chain and actions taken

3) Disclosure 414-1 New suppliers that were screened using social criteria

4) Disclosure 414-2 Negative social impacts in the supply chain and actions taken

 

Disclosure 308-1 New suppliers that were screened using environmental criteria does not correspond to any SDG.

Disclosure 308-2 Negative environmental impacts in the supply chain and actions taken does not correspond to any SDG.

Disclosure 414-1 New suppliers that were screened using social criteria corresponds to:

• Sustainable Development Goal (SDG) 5: Gender Equality
• Targets: 5.2
• Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
• Targets: 8.8
• Sustainable Development Goal (SDG) 16: Peace, Justice and Strong Institutions
• Targets: 16.1

Disclosure 414-2 Negative social impacts in the supply chain and actions taken corresponds to:

• Sustainable Development Goal (SDG) 5: Gender Equality
• Targets: 5.2
• Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
• Targets: 8.8
• Sustainable Development Goal (SDG) 16: Peace, Justice and Strong Institutions
• Targets: 16.1

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

• Exclusive FBRH template to begin reporting from day one
• Identify your most important impacts on the Environment, Economy and People
• Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
• Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

This case study is based on published information by HTC, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://dl.htc.com/csr/HTC-CSR-report-2020-eng.pdf

Note to HTC: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

What are the material issues the company has identified?

In its 2021 Sustainability Report ST identified a range of material issues, such as health & safety, human rights, GHG emissions, ethics, energy efficiency. Among these, promoting sustainability across its supply chain stands out as a key material issue for ST.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups ST engages with:

Stakeholder Group	Method of engagement
Employees	·      Seminars, conferences, forums ·      VP communication meetings ·      Recognition, awards, contests ·      Intranet, internet, news, emails, videos ·      Training, workshops ·      Employee surveys ·      Application week, EHS week
Customers	·      Trade shows ·      Conventions, technical seminars ·      Audits and sites visits ·      Joint seminars, conferences, blog, technodays, workshops, webinars ·      Meetings
Investors & analysts	·      Investors and analysts day ·      Annual reports ·      Extra-financial questionnaires
Suppliers	·      Meetings ·      Audits ·      Supplier training ·      Surveys ·      EHS week ·      Technical roadshows
Media	·      Conferences, conventions, meetings ·      Press releases
Industry associations	·      Memberships in public-private partnerships, international and European associations ·      Participation in consortiums, in working groups of electronic industry associations ·      Meeting, conferences, seminars
Academic & laboratories	·      Internships, scholarships, PhDs ·      Joint R&D projects, joint labs ·      Conferences, technical seminars ·      Site visits
National & local authorities	·      Partnerships with municipalities ·      Meetings, conferences, seminars ·      Annual reports ·      Site visits
Local partners	·      Partnerships ·      Conferences, conventions, meetings ·      Site visits ·      Donations, training, volunteering, local initiatives

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics ST conducted a survey among its nine categories of stakeholders, collecting 344 survey results.

What actions were taken by ST to promote sustainability across its supply chain?

In its 2021 Sustainability Report ST reports that it took the following actions for promoting sustainability across its supply chain:

• Assessing suppliers
• ST’s Responsible Supply Chain programme is based on the Responsible Business Alliance (RBA) methodology, adopted in 2005 and deployed progressively in its supply chain since then. It comprises three main steps:
  • Suppliers declare their commitment to ST’s RBA-based standards.
  • Suppliers complete an RBA self-assessment. The results enable ST to identify areas that require attention.
  • Suppliers receive an RBA audit to monitor and control compliance and address areas of non-compliance.
• Overall, for both direct and indirect suppliers, 95% of eligible tier 1 suppliers have signed a commitment letter (step 1). In total, since the start of the programme in 2015, ST’s suppliers have undergone 265 RBA-based audits (step 3), +49% compared to 2019. In addition, ST regularly evaluates its suppliers’ performance on social, environmental, and health and safety criteria, and deploys specific programmes to address environmental and safety topics.

• Protecting vulnerable workers
• In every action it instigates in its supply chain, ST’s priority is to detect and address the most severe impacts for vulnerable workers. ST has a zero-tolerance policy towards forced labour and maintains strict control of working hours and wages to ensure decent living conditions and avoid any risk of coercion. In 2020, ST focused on addressing some of the most impactful risks it had detected:
  • Impact of lockdowns on foreign migrant workers in Malaysia due to the pandemic: ST communicated with direct manufacturing suppliers to verify that salaries were maintained to ensure basic needs and that annual leave entitlements were not affected.
  • Recruitment fees for foreign migrant workers in Taiwan: ST launched a zero-recruitment fees campaign with five suppliers to accelerate their adoption of a zero-fee recruitment policy.
  • Supplier corrective actions for priority findings on forced labour: ST closely monitored the corrective actions for priority findings involving foreign migrant workers, such as reimbursing fees, payment of incomplete wages and contract substitution, requiring suppliers to complete their closure audits within the year.
• Addressing such systemic and complex issues may be challenging, but ST has noticed an increasing willingness to collaborate and improve the overall situation from its suppliers.

• Supporting suppliers towards compliance
• ST is not only committed to controlling its suppliers, but also to supporting them in raising their awareness and capability to comply with required standards. ST’s aim is to help its suppliers improve their performance sustainably, through dedicated e-learning on risks in areas such as labour (including working hours and forced labour), ethics, health and safety, environment and management systems. Along with the customised supplier e-learning paths ST launched in 2019 through the RBA platform, its worldwide community of experts supports suppliers’ continuous improvement through ongoing dialogue and sharing best practices. For example, at ST Bouskoura (Morocco), after encountering difficulties in reducing the working hours of security services below 72 hours per week, ST launched a new bidding process that included criteria for working hours compliance. In 2020, ST chose a new service provider and, by working closely together, reduced working hours to 60 hours per week, with a strong positive impact on workers’ lives. ST also organised online meetings to share best practices between its sites in Malaysia and China and some major manufacturing suppliers. Topics included how to better manage working hours and how to organise supply chain controls.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 308-1 New suppliers that were screened using environmental criteria

2) Disclosure 308-2 Negative environmental impacts in the supply chain and actions taken

3) Disclosure 414-1 New suppliers that were screened using social criteria

4) Disclosure 414-2 Negative social impacts in the supply chain and actions taken

 

Disclosure 308-1 New suppliers that were screened using environmental criteria does not correspond to any SDG.

Disclosure 308-2 Negative environmental impacts in the supply chain and actions taken does not correspond to any SDG.

Disclosure 414-1 New suppliers that were screened using social criteria corresponds to:

• Sustainable Development Goal (SDG) 5: Gender Equality
• Targets: 5.2
• Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
• Targets: 8.8
• Sustainable Development Goal (SDG) 16: Peace, Justice and Strong Institutions
• Targets: 16.1

Disclosure 414-2 Negative social impacts in the supply chain and actions taken corresponds to:

• Sustainable Development Goal (SDG) 5: Gender Equality
• Targets: 5.2
• Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
• Targets: 8.8
• Sustainable Development Goal (SDG) 16: Peace, Justice and Strong Institutions
• Targets: 16.1

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

• Exclusive FBRH template to begin reporting from day one
• Identify your most important impacts on the Environment, Economy and People
• Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
• Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

This case study is based on published information by ST, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://sustainabilityreports.st.com/sr21/_assets/downloads/entire-st-sr21.pdf

Note to ST: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

What are the material issues the company has identified?

In its 2020 CSR Report Wistron identified a range of material issues, such as economic performance, data protection and privacy, health and safety, environmental compliance, waste management. Among these, promoting sustainability among its suppliers stands out as a key material issue for Wistron.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Wistron engages with: 

Stakeholder Group	Method of engagement
Customers	·      Quarterly Business Review (QBR) meetings ·      E-mail, documents, and telephone ·      Customer questionnaires or onsite audits ·      Project meeting, e-mail, video conference, or telephone ·      Procurement guidelines, customer questionnaires, or audits
Employees	·      Personal health status reports, establishment of pandemic prevention information networks, and pandemic prevention announcements ·      Strategic planning meeting, training needs survey, and performance communication interviews ·      Performance interview, evaluation, and meetings of the Employee Welfare Committee ·      Employee Relationship Promotion Committee ·      Wistron’s official website, training for new supervisors, and questionnaires ·      Employee health examinations and medical consultation
Investors/shareholders	·      Shareholder’s Meeting ·      Investor conference ·      Investor meetings
Suppliers	·      Supplier green product management platform ·      Supplier sustainability performance evaluation and audit ·      Supplier seminar
Government agencies/competent authorities	·      Official documents, Market Observation Post System, and explanatory seminars ·      Explanatory meetings and onsite audits ·      Explanatory meetings and regulation seminars ·      Official documents, explanatory meetings, regulation seminars, and conferences ·      Official documents/questionnaires
Non-profit organisations/communities	·      Wistron’s participation and sponsorship of external public welfare projects ·      Wistron encourages employees to participate in internal charitable activities
Media	·      Hold press conferences or investor conferences or issue press releases
Others (directors)	·      Organise meetings of the Board of Directors and Committees

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics Wistron conducted materiality questionnaire surveys on identified stakeholders, collecting a total of 270 questionnaires.

What actions were taken by Wistron to promote sustainability among its suppliers?

In its 2020 CSR Report Wistron reports that it took the following actions for promoting sustainability among its suppliers:

• Organising a supplier conference
• The Wistron Group Partner Conference is hosted every year in honour of suppliers with outstanding performance in sustainability, social responsibility, and greenhouse gas inventory reports. Wistron invited third-party institutions responsible for GHG inventory, RoHS (Restriction of Hazardous Substances) inspections, and reducing greenhouse gas emissions to attend the 2020 CSR/GHG Supplier Conference and provide training for suppliers. In addition, Wistron also explained Wistron’s management policies for sustainability and social responsibility to suppliers. In response to changes in the globalisation environment, Wistron provided complaint channels to suppliers in Taiwan and Mainland China with the aim of achieving friendly, mutually beneficial, and common growth for sustainability.

• Procuring non-conflict minerals
• Wistron complies with the Responsible Minerals Initiative (RMI) and is committed not to use minerals such as tantalum, tin, tungsten, and gold associated with armed conflict, forced labour, or child labour abuse, or mining under other illegal and harsh working conditions. RMI included “cobalt” as a fifth mineral for management in 2019. Wistron updated its procurement management regulations in 2020 to include cobalt under conflict mineral management and ensure that suppliers do not purchase materials from armed conflicts. Wistron also requested main material suppliers to sign the “Declaration of Non-use of Conflict Minerals (Including Tungsten, Tin, Tantalum, and Gold)”. 1068 suppliers (89.8% of suppliers) have signed the Declaration. Suppliers must adhere to the requirements in the statement or Wistron will immediately cancel the qualifications in the event of a violation. No supplier violated the requirements and lost their qualifications in 2020. 

• Auditing suppliers
• Wistron evaluates the five major dimensions of management regulations of 110 suppliers based on the RBA (Responsible Business Alliance) requirements. Wistron performs onsite audits and verification at suppliers’ production sites. The 2020 audit results were approved based on Wistron requirements. A score of lower than 80 points in the audit results is deemed as unapproved. Wistron will ask the supplier to propose improvement measures for discrepancies found in the audit. The supplier is required to complete improvements for the discrepancies, report back, and file a re-audit application within two months. If the re-audit results are still not approved, it may not file any application within six months. Where the issues discovered affect the quality of materials supplied, the materials/supplier will be replaced with alternatives. Wistron uses the aforementioned audit procedures to make sure its suppliers meet requirements in the RBA management system.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 308-1 New suppliers that were screened using environmental criteria

2) Disclosure 308-2 Negative environmental impacts in the supply chain and actions taken

 

Disclosure 308-1 New suppliers that were screened using environmental criteria does not correspond to any SDG.

Disclosure 308-2 Negative environmental impacts in the supply chain and actions taken does not correspond to any SDG.

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

• Exclusive FBRH template to begin reporting from day one
• Identify your most important impacts on the Environment, Economy and People
• Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
• Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

This case study is based on published information by Wistron, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.wistron.com/CMS/SocialResponsibility?pageId=234

Note to Wistron: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

What are the material issues the company has identified?

In its 2020 Sustainability Report Micron identified a range of material issues, such as employee development & engagement, operations & facility management, workplace health & safety, ethical conduct, human rights, diversity & inclusion. Among these, promoting sustainability across its supply chain stands out as a key material issue for Micron.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Micron engages with:

To identify and prioritise material topics Micron engaged with its stakeholders through the following channels:

Stakeholder Group	Method of engagement
Employees	·      Ongoing supervisor interactions ·      Meetings hosted by senior leaders ·      Compliance hotline for reporting concerns ·      Intranet with global and local content where employees can share sustainability-related suggestions
Customers	·      Regular meetings ·      Customer scorecards ·      Customer requirement documents ·      Membership in industry organisations
Shareholders	·      Annual shareholder meeting ·      Quarterly financial calls ·      One-on-one analyst meetings ·      Annual report and sustainability report ·      Email
Policymakers	·      Membership in organisations where Micron operates, such as: ·      American Chamber of Commerce in Taipei ·      Business Council ·      Business Roundtable ·      European Automotive Technology Council ·      European Research Platform ·      Idaho Association of Commerce & Industry ·      Italy Industry Trade Association ·      Northern Virginia Technology Council ·      Silicon Valley Leadership Group ·      U.S. Chamber of Commerce ·      U.S.-China Business Council ·      U.S. Information Technology Office ·      U.S.-Taiwan Business Council ·      Virginia Manufacturers Association
Suppliers	·      Compliance hotline for reporting concerns ·      Reviews of supplier performance ·      Third-party audits ·      Responsible Business Alliance membership ·      Supplier quality requirements document ·      Trainings ·      Contract terms ·      Risk profiling
Communities	·      STEM education outreach ·      Grants toward education and basic human needs ·      Engagement in local, regional and national STEM education conversations ·      Employee volunteerism and matching gifts

What actions were taken by Micron to promote sustainability across its supply chain?

In its 2020 Sustainability Report Micron reports that it took the following actions for promoting sustainability across its supply chain:

• Promoting compliance
• Micron performs a supplier risk assessment that aligns with its own Code of Business Conduct and Ethics and the RBA (Responsible Business Alliance) code of conduct. In addition, Micron expects all suppliers to be able to provide evidence of compliance with the following:
  • An annual RBA self-assessment questionnaire (SAQ) for a company’s headquarters and all facilities or Micron’s sourcing compliance assessment (SCA)
  • An RBA audit or equivalent for any facility identified as high-risk
  • S. Foreign Corrupt Practices Act
  • K. Bribery Act
  • California Transparency in Supply Chains Act of 2010
  • K. Modern Slavery Act of 2015
  • An updated conflict minerals reporting template (CMRT) in case of addition of any new smelter or change of status of existing smelters
  • Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH), updated and provided every six months or as any product change requires
  • Restriction of Hazardous Substances (RoHS), updated and provided every 12 months or as any product change requires
  • CDP (formerly the Carbon Disclosure Project)
  • A sustainability/corporate social responsibility or equivalent report
• Micron also requests that suppliers provide transparency through supply visibility mapping and supplier assessments, including the following information:
  • Data points such as manufacturing locations, emergency contacts, manufacturing recovery time and locations of critical subtier suppliers
  • Business continuity processes and programmes at manufacturing locations
  • Event impact notification responses associated with Micron’s supply chain
  • Programmes and policies related to ethics, environment, forced labour and safety 

• Screening, assessing and auditing suppliers
• Micron’s sourcing risk and compliance group oversees supply chain risk management, which includes environmental, human rights and geopolitical risks. This team continues to mature its mission of enabling a resilient, compliant and sustainable global supply chain, including new and incumbent supplier screening, assessments, investigations, risk profiling, development and auditing. Each year, members of the sourcing risk and compliance group do the following:
  • Screen and assess: Micron initially assesses suppliers using inputs from business continuity processes, geographic location, type of commodity or service, Micron’s history with the supplier and third-party reviews. Micron conducts additional screening for new suppliers.
  • Score: Micron maps suppliers at the manufacturing level, focusing on business continuity planning processes, ethics, location, forced labour, environment and safety. Micron assigns an operational risk score that indicates risk associated with manufacturing or business disruption, as well as a score that indicates risk associated with responsibility and compliance. Each score may be high, medium or low.
  • Audit: Suppliers identified as high risk may be audited in person to make sure they comply with Micron’s code of conduct.
  • Improve and develop: Micron may develop a mitigation plan and request improvement actions of any suppliers found to be out of compliance or the suppliers may be removed from the supply base. Micron may establish corrective action plans, carry out in-person training or develop scorecard reviews or other plans to improve suppliers’ risk profiles.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 308-1 New suppliers that were screened using environmental criteria

2) Disclosure 308-2 Negative environmental impacts in the supply chain and actions taken

3) Disclosure 414-1 New suppliers that were screened using social criteria

4) Disclosure 414-2 Negative social impacts in the supply chain and actions taken

 

Disclosure 308-1 New suppliers that were screened using environmental criteria does not correspond to any SDG.

Disclosure 308-2 Negative environmental impacts in the supply chain and actions taken does not correspond to any SDG.

Disclosure 414-1 New suppliers that were screened using social criteria corresponds to:

• Sustainable Development Goal (SDG) 5: Gender Equality
• Targets: 5.2
• Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
• Targets: 8.8
• Sustainable Development Goal (SDG) 16: Peace, Justice and Strong Institutions
• Targets: 16.1

Disclosure 414-2 Negative social impacts in the supply chain and actions taken corresponds to:

• Sustainable Development Goal (SDG) 5: Gender Equality
• Targets: 5.2
• Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
• Targets: 8.8
• Sustainable Development Goal (SDG) 16: Peace, Justice and Strong Institutions
• Targets: 16.1

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

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References:

1) This case study is based on published information by Micron, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) https://www.globalreporting.org/standards/gri-standards-download-center/

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