PortAventura World Archives - SustainCase - Sustainability Magazine Insights on how you can protect the environment, maintain and increase the value of your company, through a structured CSR/Sustainability process with the use of the GRI Standards. Learn how Today's Best-Run Companies are achieving Economic, Social, and Environmental Success - and How You Can Too... Tue, 07 Mar 2023 07:23:57 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 Case study: How PortAventura World creates economic value for its stakeholders https://sustaincase.com/case-study-how-portaventura-world-creates-economic-value-for-its-stakeholders/ Mon, 13 Feb 2023 08:21:57 +0000 https://ccprowebs.com/new-sustaincase.com/?p=14756 PortAventura World is located on the Costa Dorada, is made up of six theme areas and is one of the main destinations for tourism and holidays in Spain. This case study is based on the 2020 Corporate Responsibility Report by PortAventura World, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing. Abstract PortAventura World’s activity represents a contribution […]

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]]> PortAventura World is located on the Costa Dorada, is made up of six theme areas and is one of the main destinations for tourism and holidays in Spain. Creating shared and sustainable value for all its stakeholders and for society, is a top priority for PortAventura World.  Tweet This!

This case study is based on the 2020 Corporate Responsibility Report by PortAventura World, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

PortAventura World’s activity represents a contribution of 1.7 billion euros to the Catalan economy. For each euro of turnover, an additional 6 euros are generated in the rest of the economy. In order to create economic value for its stakeholders PortAventura World took action to:

  • create economic value for suppliers
  • create economic value for employees
  • create economic value for society

What are the material issues the company has identified?

In its 2020 Corporate Responsibility Report PortAventura World identified a range of material issues, such as occupational health and safety, staff-company relations, effluents and waste,

emissions, customer health and safety. Among these, creating economic value for its stakeholders stands out as a key material issue for PortAventura World.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups PortAventura World engages with:

Stakeholder Group                Method of engagement
Shareholders

 

 

 ·      Board meetings

·      Management meetings

·      Corporate information published periodically
Customers

 

 ·      Corporate website

·      Customer service telephone number

·      Social networks

·      Satisfaction surveys

·      Complaints box

·      Visitor Services Office

·      Site staff

·      Regular publications

·      Advertisements in the media
Workforce

 

 

 ·      Internal communications

·      Intranet

·      SMS

·      Videos

·      Internal magazine (Acció)

·      Bulletin boards and posters

·      Leaflets and other printed materials

·      Letters

·      Personal and direct contact

·      Counter and post box for Employee Services

·      Suggestions and complaints forms

·      Staff contests and draws

·      Online platforms: PortAventura Guide and La Guía app, and E-Nómina (payroll)
Suppliers and contractors

 

 ·      Procurement managers

·      Supplier portal

·      “Dialogue with Suppliers” day
Public administration and social environment

 

 ·      PortAventura Foundation website

·      Periodic publication of corporate information

·      Institutional involvement

·      Meetings with representatives of public institutions and social organisations

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics PortAventura World engaged with its stakeholders through virtual meetings with representatives of different stakeholders, including shareholders, customers, suppliers, human resources, society and the environment.

What actions were taken by PortAventura World to create economic value for its stakeholders?

In its 2020 Corporate Responsibility Report PortAventura World reports that it took the following actions for creating economic value for its stakeholders:

  • Creating economic value for suppliers
  • In 2020, PortAventura World spent 75 million euros (VAT included) in purchases from suppliers.
  • Creating economic value for employees
  • In 2020, PortAventura World spent 24.8 million euros in employee costs.
  • Creating economic value for society
  • In 2020, PortAventura World spent 708 thousand euros in social action through the PortAventura Foundation.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.



FBRH GRI Standards Certified & ISEP recognised Sustainability Course | Venue: London LSE

By registering for the next 2-day FBRH GRI Standards Certified & ISEP recognised course you will be taking the first step in gaining the many benefits of sustainability reporting.

Most importantly, you will gain the knowledge to use the GRI Standards, project manage your own first-class sustainability report and:

  • Identify your most important impacts on the Environment, Economy and Society
  • Begin taking solid, focused, all-round sustainability action ASAP

 

References:

This case study is based on published information by PortAventura World, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://s3-eu-west-1.amazonaws.com/portaventura-world-production-files/wilson_cms/documents/documents/000/015/499/original/2020_Informe-RC-PA-EN_baixa.pdf

Note to PortAventura World: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How PortAventura World creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How PortAventura World promotes sustainability across its supply chain https://sustaincase.com/case-study-how-portaventura-world-promotes-sustainability-across-its-supply-chain/ Mon, 11 Jul 2022 06:05:34 +0000 https://ccprowebs.com/new-sustaincase.com/?p=13838 Located on the Costa Dorada, PortAventura World is one of the main destinations for tourism and holidays in Spain and among Europe’s leading holiday destinations. , so as to effectively promote sustainability among them. This case study is based on the 2020 Corporate Responsibility Report by PortAventura World, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing. Abstract […]

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]]> Located on the Costa Dorada, PortAventura World is one of the main destinations for tourism and holidays in Spain and among Europe’s leading holiday destinations. PortAventura World seeks to create joint synergies and involve its suppliers in its commitment to social, environmental and economic responsibility  Tweet This!, so as to effectively promote sustainability among them.

This case study is based on the 2020 Corporate Responsibility Report by PortAventura World, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

PortAventura World evaluates its Top 100 suppliers based on management of service and supply, turnover, occupational health and safety, industrial safety and environmental policy, so as to make sure that they share its commitment to sustainable development. In order to promote sustainability across its supply chain PortAventura World took action to:

  • evaluate approved suppliers
  • consider environmental aspects when assessing suppliers
  • consider social aspects when assessing suppliers

What are the material issues the company has identified?

In its 2020 Corporate Responsibility Report PortAventura World identified a range of material issues, such as effluents and waste, occupational health and safety, emissions, staff-company relations, indirect economic impacts. Among these, promoting sustainability across its supply chain stands out as a key material issue for PortAventura World.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups PortAventura World engages with:

Stakeholder Group                Method of engagement
Shareholders

 

 

 ·      Board meetings

·      Management meetings

·      Corporate information published periodically
Customers

 

 ·      Corporate website

·      Customer service telephone number

·      Social networks

·      Satisfaction surveys

·      Complaints box

·      Visitor Services Office

·      Site staff

·      Regular publications

·      Advertisements in the media
Workforce

 

 

 ·      Internal communications

·      Intranet

·      SMS

·      Videos

·      Internal magazine (Acció)

·      Bulletin boards and posters

·      Leaflets and other printed materials

·      Letters

·      Personal and direct contact

·      Counter and post box for Employee Services

·      Suggestions and complaints forms

·      Staff contests and draws

·      Online platforms: PortAventura Guide and La Guía app, and E-Nómina (payroll)
Suppliers and contractors

 

 ·      Procurement managers

·      Supplier portal

·      “Dialogue with Suppliers” day
Public administration and social environment

 

 ·      PortAventura Foundation website

·      Periodic publication of corporate information

·      Institutional involvement

·      Meetings with representatives of public institutions and social organisations

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics PortAventura World engaged with its stakeholders through virtual meetings held with the representatives of different stakeholders, including shareholders, customers, suppliers, human resources, society and the environment.

What actions were taken by PortAventura World to promote sustainability across its supply chain?

In its 2020 Corporate Responsibility Report PortAventura World reports that it took the following actions for promoting sustainability across its supply chain:

  • Evaluating approved suppliers
  • PortAventura World’s approved suppliers are evaluated to guarantee the quality levels that PortAventura World offers. The system establishes the mechanisms for evaluating the performance of the 100 strategic suppliers of the year who vary depending on the needs of the Resort, of whom 93 were evaluated during 2020. Suppliers are evaluated according to the type of purchase: supplies with distribution, supplies without distribution, in-resort services and off-site services. The evaluation of the suppliers is performed based on the following criteria:
    • Service/supply quality
    • Invoicing
    • Coordination of business activities
    • Environmental policy and industrial safety
  • There are four scoring levels: satisfactory, correct, improvable or poor. A document of nonconformities is used, supported by a work instruction that enables all the incidents detected to be documented and forwarded to the Central Services Department. Acceptance of the PortAventura World Code of Ethics and Professional Conduct for Suppliers and Contractors and a commitment to the ten principles of the United Nations Global Compact are essential for suppliers who wish to be approved and participate in the regulated bidding procedures for construction works, service or supply contracts.
  • Considering environmental aspects when assessing suppliers
  • The environmental aspects considered by PortAventura World when evaluating suppliers are as follows:
    • existence of a precautionary approach that favours the environment;
    • development of initiatives that promote environmental responsibility and measures to reduce consumption of natural resources (correct waste management, efficient water use and energy saving);
    • use of technologies that respect the environment;
    • extension of the environmental commitment to encompass suppliers of products and services contracted and requiring improvements in environmental protection;
    • availability of an environmental policy that is also applicable to suppliers;
    • development of environmental training and awareness-raising initiatives for the workforce;
    • compliance with the legislation in force on the environment;
    • availability of an environmental management system that is documented and/or certified by a third party;
    • consideration of specific environmental criteria when providing services to PortAventura World; and
    • calculation and publication of the carbon footprint.
  • In 2020, 75% of PortAventura World’s new suppliers were screened using environmental criteria.
  • Considering social aspects when assessing suppliers
  • The social aspects considered by PortAventura World when assessing suppliers are as follows:
    • level of employment practices;
    • compliance with local health and safety regulations;
    • availability of a third-party certified occupational risk prevention system;
    • availability of the occupational risk prevention certificate and certificate of the medical aptitude of all workers and
    • the existence of a civil liability policy for professional risks with the corresponding receipt of payment.
  • Regarding human rights:
    • adhesion to the United Nations Global Compact;
    • support for freedom of association and effective recognition of the right to collective bargaining;
    • compliance with local labour regulations, including workers’ rights regarding contracting, working hours, salary, etc.;
    • support for the protection and respect of internationally recognised basic human rights;
    • respect for the rights of children to be protected against economic exploitation;
    • support for the elimination of all types of forced and compulsory labour and abuses of authority;
    • respect for equal opportunities and rejection of discriminatory practices in the workplace;
    • compliance with the legislation in force on workers’ rights;
    • occupational health or safety; and
    • extension of the commitment to human rights to encompass the supply chain.
  • In 2020, 75% of PortAventura World’s new suppliers were screened using social criteria.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 308-1 New suppliers that were screened using environmental criteria

2) Disclosure 414-1 New suppliers that were screened using social criteria

 

Disclosure 308-1 New suppliers that were screened using environmental criteria does not correspond to any SDG.

Disclosure 414-1 New suppliers that were screened using social criteria corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

This case study is based on published information by PortAventura World, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://s3-eu-west-1.amazonaws.com/portaventura-world-production-files/wilson_cms/documents/documents/000/015/499/original/2020_Informe-RC-PA-EN_baixa.pdf

Note to PortAventura World: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How PortAventura World promotes sustainability across its supply chain appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How PortAventura World promotes workplace diversity https://sustaincase.com/case-study-how-portaventura-world-promotes-workplace-diversity/ Mon, 11 Nov 2019 07:22:12 +0000 https://ccprowebs.com/new-sustaincase.com/?p=10181 PortAventura World – an entertainment resort in Catalonia, Spain – is among Europe’s leading holiday destinations. In 2018, PortAventura World attracted almost 5 million visitors, providing families and young people with unforgettable experiences, in a unique setting. Investing in its approximately 3,000 employees by offering them a great place to work, fostering equality and diversity, is a top priority for PortAventura World. This case study is based on the 2018 Corporate Responsibility Report by PortAventura World published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ […]

The post Case study: How PortAventura World promotes workplace diversity appeared first on SustainCase - Sustainability Magazine.

]]> PortAventura World – an entertainment resort in Catalonia, Spain – is among Europe’s leading holiday destinations. In 2018, PortAventura World attracted almost 5 million visitors, providing families and young people with unforgettable experiences, in a unique setting. Investing in its approximately 3,000 employees by offering them a great place to work, fostering equality and diversity, is a top priority for PortAventura World.

This case study is based on the 2018 Corporate Responsibility Report by PortAventura World published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

PortAventura World seeks to promote equal opportunities in the recruitment and selection of employees  Tweet This!, making sure that people with functional diversity and at risk of social exclusion have a place at its workforce. In order to promote workplace diversity PortAventura World took action to:

  • implement a Code of Ethics and Professional Conduct
  • apply a specific procedure for selecting people with functional diversity
  • carry out awareness-raising activities
  • collaborate with different organisations

What are the material issues the company has identified?

In its 2018 Corporate Responsibility Report PortAventura World identified a range of material issues, such as economic performance, environmental criteria in facility design and construction, customer health and safety, effluents and waste, anti-corruption. Among these, promoting workplace diversity stands out as a key material issue for PortAventura World.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups PortAventura World engages with:

Stakeholder Group                Method of engagement
Shareholders

 

 

 ·      Board meetings

·      Management meetings

·      Corporate information published periodically
Customers

 

 ·      Corporate website

·      Customer service telephone number

·      Social networks

·      Satisfaction surveys

·      Complaints box

·      Guest Service

·      Site staff

·      Regular publications

·      Advertisements in the media
Employees

 

 

 ·      Internal communications

·      Intranet

·      Newsletter

·      SMS

·      Videos

·      Fortnightly internal magazine (Revista Acció)

·      Bulletin boards and posters

·      Leaflets and other printed materials

·      Letters

·      Personal and direct contact

·      Counter and post box for Employee Services

·      Suggestions and complaints forms

·      Employee contests and draws

·      Online platforms: PortAventura Guide and La Guía app, and E-Nómina (payroll)
Suppliers and contractors

 

 ·      Procurement managers

·      Supplier Portal

·      Dialogue with Suppliers day
Public administration and social environment

 

 ·      Fundació PortAventura website

·      Periodic publication of corporate information

·      Institutional involvement

·      Meetings with representatives of public institutions and social organisations

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics PortAventura World asked stakeholders – shareholders, customers (travel agencies and tour operators), employees, suppliers, representative entities from society and visitors – to complete an online survey.

What actions were taken by PortAventura World to promote workplace diversity?

In its 2018 Corporate Responsibility Report PortAventura World reports that it took the following actions for promoting workplace diversity:

  • Implementing a Code of Ethics and Professional Conduct
  • Both the Code of Ethics and Professional Conduct and a Workplace Harassment Protocol are tools used by PortAventura World to guarantee non-discrimination based on race, colour, gender, religion, age, political opinion, social origin, background and others. PortAventura World also has an equal opportunities plan for men and women and incorporates the gender perspective in psychosocial risk assessments.
  • Applying a specific procedure for selecting people with functional diversity
  • PortAventura World has a specific procedure for the selection of people with functional diversity and also has links with job centres and integration entities, to carry out the recruitment. The selection process is personalised, and consists of a skills and competences interview. There is also an on-boarding plan and specific initial training. Follow-up is conducted jointly with the partner centre and, if necessary, with the family, with the ultimate goal of establishing a common communication framework.
  • Carrying out awareness-raising activities
  • In 2018, PortAventura World carried out awareness-raising activities in order to inform and advise employees about the different recognised disabilities and the possibility of obtaining a disability certificate, with the advantages that it entails. PortAventura World also performed the management of the procedures for obtaining the disability certificate.
  • Collaborating with different organisations
  • PortAventura World collaborates annually with different organisations to foster integration of people with functional diversity. Inserta (Fundación Once), Incorpora (Fundación la Caixa), the Sant Rafael Special Education Centre and Down Tarragona, with whom PortAventura World has been collaborating since 2012, are some examples. As regards the insertion of people at risk of social exclusion, PortAventura World works with the ASJTET Tarragona Centre of Regional Programmes (Support for young people currently and formally in care and Directorate for child and adolescent care) and with Aula 15 of the City Council of Vila-seca. For young people in general, PortAventura World also collaborates with the Vila-seca, Salou and Mas Carandell employment boards.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 405-1 Diversity of governance bodies and employees

2) Disclosure 413-1 Operations with local community engagement, impact assessments, and development programs

 

Disclosure 405-1 Diversity of governance bodies and employees corresponds to:

Disclosure 413-1 Operations with local community engagement, impact assessments, and development programs does not correspond to any SDG.

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

 

References:

1) This case study is based on published information by PortAventura World, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) https://www.globalreporting.org/standards/gri-standards-download-center/

Note to PortAventura World: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How PortAventura World promotes workplace diversity appeared first on SustainCase - Sustainability Magazine.

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