The case for CSR/ Sustainability Reporting Done Responsibly


Insights on how you can protect the environment, maintain and increase the value of your company, through a structured process.

Insights on how you can protect the environment, maintain and increase the value of your company, through a structured process.

Home / case studies / Case study: How PortAventura World promotes workplace diversity

Case study: How PortAventura World promotes workplace diversity

PortAventura World – an entertainment resort in Catalonia, Spain – is among Europe’s leading holiday destinations. In 2018, PortAventura World attracted almost 5 million visitors, providing families and young people with unforgettable experiences, in a unique setting. Investing in its approximately 3,000 employees by offering them a great place to work, fostering equality and diversity, is a top priority for PortAventura World.

This case study is based on the 2018 Corporate Responsibility Report by PortAventura World published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Layout 1Abstract

PortAventura World seeks to promote equal opportunities in the recruitment and selection of employees  Tweet This!, making sure that people with functional diversity and at risk of social exclusion have a place at its workforce. In order to promote workplace diversity PortAventura World took action to:
  • implement a Code of Ethics and Professional Conduct
  • apply a specific procedure for selecting people with functional diversity
  • carry out awareness-raising activities
  • collaborate with different organisations

What are the material issues the company has identified?

In its 2018 Corporate Responsibility Report PortAventura World identified a range of material issues, such as economic performance, environmental criteria in facility design and construction, customer health and safety, effluents and waste, anti-corruption. Among these, promoting workplace diversity stands out as a key material issue for PortAventura World.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups PortAventura World engages with:

Stakeholder Group                Method of engagement



·      Board meetings

·      Management meetings

·      Corporate information published periodically



·      Corporate website

·      Customer service telephone number

·      Social networks

·      Satisfaction surveys

·      Complaints box

·      Guest Service

·      Site staff

·      Regular publications

·      Advertisements in the media




·      Internal communications

·      Intranet

·      Newsletter

·      SMS

·      Videos

·      Fortnightly internal magazine (Revista Acció)

·      Bulletin boards and posters

·      Leaflets and other printed materials

·      Letters

·      Personal and direct contact

·      Counter and post box for Employee Services

·      Suggestions and complaints forms

·      Employee contests and draws

·      Online platforms: PortAventura Guide and La Guía app, and E-Nómina (payroll)

Suppliers and contractors


·      Procurement managers

·      Supplier Portal

·      Dialogue with Suppliers day

Public administration and social environment


·      Fundació PortAventura website

·      Periodic publication of corporate information

·      Institutional involvement

·      Meetings with representatives of public institutions and social organisations

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics PortAventura World asked stakeholders – shareholders, customers (travel agencies and tour operators), employees, suppliers, representative entities from society and visitors – to complete an online survey.

What actions were taken by PortAventura World to promote workplace diversity?

In its 2018 Corporate Responsibility Report PortAventura World reports that it took the following actions for promoting workplace diversity:

  • Implementing a Code of Ethics and Professional Conduct
  • Both the Code of Ethics and Professional Conduct and a Workplace Harassment Protocol are tools used by PortAventura World to guarantee non-discrimination based on race, colour, gender, religion, age, political opinion, social origin, background and others. PortAventura World also has an equal opportunities plan for men and women and incorporates the gender perspective in psychosocial risk assessments.
  • Applying a specific procedure for selecting people with functional diversity
  • PortAventura World has a specific procedure for the selection of people with functional diversity and also has links with job centres and integration entities, to carry out the recruitment. The selection process is personalised, and consists of a skills and competences interview. There is also an on-boarding plan and specific initial training. Follow-up is conducted jointly with the partner centre and, if necessary, with the family, with the ultimate goal of establishing a common communication framework.
  • Carrying out awareness-raising activities
  • In 2018, PortAventura World carried out awareness-raising activities in order to inform and advise employees about the different recognised disabilities and the possibility of obtaining a disability certificate, with the advantages that it entails. PortAventura World also performed the management of the procedures for obtaining the disability certificate.
  • Collaborating with different organisations
  • PortAventura World collaborates annually with different organisations to foster integration of people with functional diversity. Inserta (Fundación Once), Incorpora (Fundación la Caixa), the Sant Rafael Special Education Centre and Down Tarragona, with whom PortAventura World has been collaborating since 2012, are some examples. As regards the insertion of people at risk of social exclusion, PortAventura World works with the ASJTET Tarragona Centre of Regional Programmes (Support for young people currently and formally in care and Directorate for child and adolescent care) and with Aula 15 of the City Council of Vila-seca. For young people in general, PortAventura World also collaborates with the Vila-seca, Salou and Mas Carandell employment boards.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 405-1 Diversity of governance bodies and employees

2) Disclosure 413-1 Operations with local community engagement, impact assessments, and development programs


Disclosure 405-1 Diversity of governance bodies and employees corresponds to:

Disclosure 413-1 Operations with local community engagement, impact assessments, and development programs does not correspond to any SDG.


80% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

FBRH GRI Standards Certified and IEMA approved Sustainability Course | Venue: London LSE

By registering for the next 2-day FBRH GRI-Standards Certified and IEMA approved Course you will be taking the first step in gaining the many benefits of sustainability reporting.



1) This case study is based on published information by PortAventura World, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:


Note to PortAventura World: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.