product quality and safety Archives - SustainCase - Sustainability Magazine Insights on how you can protect the environment, maintain and increase the value of your company, through a structured CSR/Sustainability process with the use of the GRI Standards. Learn how Today's Best-Run Companies are achieving Economic, Social, and Environmental Success - and How You Can Too... Thu, 23 Feb 2023 07:58:45 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 Case study: How Woolworths makes healthy choices easier for its customers https://sustaincase.com/case-study-how-woolworths-makes-healthy-choices-easier-for-its-customers/ Thu, 14 Feb 2019 18:39:13 +0000 https://ccprowebs.com/new-sustaincase.com/?p=8804 Woolworths Group manages some of Australia’s and New Zealand’s most recognised and trusted brands, serves more than 900 million customers every year and directly employs over 202,000 people. Making it easier for customers to choose healthier options is, thus, a top priority. This case study is based on the 2017 Corporate Responsibility Report by Woolworths published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and […]

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Woolworths Group manages some of Australia’s and New Zealand’s most recognised and trusted brands, serves more than 900 million customers every year and directly employs over 202,000 people. Making it easier for customers to choose healthier options is, thus, a top priority.

This case study is based on the 2017 Corporate Responsibility Report by Woolworths published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

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Abstract

Woolworths is committed to help its customers make healthier choices  Tweet This! and, in 2015, was the first national retailer to give away free fruit to any child shopping with an adult. In order to make healthy choices easier for its customers Woolworths took action to:

  • improve the nutritional profile of brand foods
  • commit to health and nutrition targets
  • use the health star rating
  • collaborate with nutrition experts
  • join the Healthy Food Partnership

What are the material issues the company has identified?

In its 2017 Corporate Responsibility Report Woolworths identified a range of material issues, such as employee conditions, wellbeing and communications, energy and emissions, end-to-end reduction of waste, labour rights in the supply chain. Among these, making healthy choices easier for its customers stands out as a key material issue for Woolworths.

Stakeholder engagement in accordance with the GRI Standards              

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Woolworths engages with:

Stakeholder Group
Consumers
Customers
Employees
Government
Investors
Peers
Suppliers

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics, Woolworths carried out an assessment of its material sustainability issues using, among others, customer insights and employee surveys.

What actions were taken by Woolworths to make healthy choices easier for its customers?

In its 2017 Corporate Responsibility Report Woolworths reports that it took the following actions for making healthy choices easier for its customers:

  • Improving the nutritional profile of brand foods
  • In 2009, Woolworths adopted the Food and Health Dialogue targets, a joint government and food industry initiative focusing on reducing the sodium content of foods from nine commonly consumed categories. In 2017, Woolworths met all targets when it completed a 20% salt reduction across seven hams and 30% salt reduction in Woolworths cheese slices.
  • Committing to health and nutrition targets
  • When the New Zealand government launched the Obesity Action Plan in 2016, Woolworths’s New Zealand team pledged to commit to health and nutrition targets. This included nutrition renovations, at least one confectionery free checkout in 95% of stores, nutrition information on the website and health stars on front of pack.
  • Using the health star rating
  • Over 80% of Woolworths’s own brand range – that’s more than 2,000 products – has the voluntary health star rating on front of pack. Customer research found shoppers like the simplicity of the health star ratings, to make ‘at 
a glance’ choices. These ratings appeal to time poor shoppers, to those less confident in their food health knowledge and to families, making it easy to point out healthier choices to children.
  • Collaborating with nutrition experts
  • Woolworths has a team of accredited nutritionists to guide healthier product development, food labelling and communications. Transparent labelling, the removal of additives and an improved nutritional profile of Woolworths’s products help its customers make better-informed choices when shopping.
  • Joining the Healthy Food Partnership
  • Woolworths is an invited member of the Healthy Food Partnership. This is a joint initiative between government, industry, retailers and public health advocates, to improve the dietary habits of all Australians by making healthy food choices easier.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 416-1 Assessment of the health and safety impacts of product and service categories

2) Disclosure 417-1 Requirements for product and service information and labeling

 

Disclosure 416-1 Assessment of the health and safety impacts of product and service categories does not correspond to any SDG.

Disclosure 417-1 Requirements for product and service information and labeling corresponds to:

  • Sustainable Development Goal (SDG) 16: Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels
  • Business theme: Compliance with laws and regulations

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

 

References:

1) This case study is based on published information by Woolworths, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) http://www.fbrh.co.uk/en/global-reporting-initiative-gri-g4-guidelines-download-page

3) https://g4.globalreporting.org/Pages/default.aspx

4) https://www.globalreporting.org/standards/gri-standards-download-center/

Note to Woolworths: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

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]]> Case study: How Sanofi protects patient safety https://sustaincase.com/case-study-how-sanofi-protects-patient-safety/ Mon, 04 Feb 2019 13:00:17 +0000 https://ccprowebs.com/new-sustaincase.com/?p=8762 As a global healthcare leader committed to preventing 
and treating diseases and to supporting people around the globe through their health challenges, with a presence in over 100 countries worldwide, Sanofi focuses on protecting patient safety, guaranteeing quality at every phase of a product’s
 life cycle, from the earliest stages of development to distribution. This case study is based on the 2016 Integrated Report by Sanofi published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: […]

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As a global healthcare leader committed to preventing 
and treating diseases and to supporting people around the globe through their health challenges, with a presence in over 100 countries worldwide, Sanofi focuses on protecting patient safety, guaranteeing quality at every phase of a product’s
 life cycle, from the earliest stages of development to distribution.

This case study is based on the 2016 Integrated Report by Sanofi published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

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Abstract

Patient safety is a top priority for Sanofi  Tweet This! and the main focus of its Global Pharmacovigilance and Epidemiology (GPE), quality and anti-counterfeiting teams, with GPE continuously monitoring the safety of Sanofi’s products to determine their best conditions of use. In order to protect patient safety Sanofi took action to:

  • promote effective quality management
  • enhance product security
  • monitor product safety

What are the material issues the company has identified?

In its 2016 Integrated Report Sanofi identified a range of material issues, such as carbon emissions, waste management, talent development, business ethics, medicine pricing and innovation. Among these, protecting patient safety stands out as a key material issue for Sanofi.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Sanofi engages with:  

Stakeholder Group
Employees
Healthcare professionals
Authorities and payers
Business partners
Patients
International and local organisations
Investors
Local communities
Media

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics Sanofi organised an international stakeholder panel, gathering more than 40 external stakeholders from around the globe, and also set up internal working groups.

What actions were taken by Sanofi to protect patient safety?

In its 2016 Integrated Report Sanofi reports that it took the following actions for protecting patient safety:

  • Promoting effective quality management
  • Sanofi’s Global Quality vision involves five key areas: quality systems, inspection readiness, quality risk management, quality performance and quality culture. The company’s quality team is dedicated to making sure that products and services provided are fully compliant with all requirements, effective, safe and easy to use. Sanofi uses a mature risk management process, handling quality issues including recalls when necessary, and identifying emerging quality risks, taking measures to avoid them or mitigate their consequences. Sanofi also monitors the quality performance of its own entities and key suppliers or subcontractors through audits, taking appropriate corrective and preventive measures if needed.
  • Enhancing product security
  • Sanofi seeks to ensure optimal product security through a number of initiatives. These include controlled transport conditions and anti-counterfeit measures, such as tamper evidence, authentication technologies, and serialisation. In addition, Sanofi makes sure it adapts to evolutions in the regulatory environment and supports digital health software development, while at the same time making sure all applications are compliant with applicable legal requirements. 
  • Monitoring product safety
  • Sanofi’s Global Pharmacovigilance and Epidemiology (GPE) organisation monitors the safety of its products around the globe: prescription medicines and vaccines, consumer health products, generics and medical devices. GPE constantly assesses the benefit-risk profile of Sanofi’s products at every stage of their life cycle to determine, together with the health authorities, the best conditions of their use. GPE also provides physicians, healthcare professionals and patients with complete, up-to-date safety information, including possible risks associated with a product. Additionally, Sanofi’s GPE Department collects pharmacovigilance data from all sources of information, building strong interactions with patients and healthcare professionals globally, during both clinical development and product life cycle management. In this way, it ensures the completeness of the safety data collection process and the effectiveness of Sanofi’s safety evaluations, in compliance with all applicable regulations and policies. Sanofi also makes safety information on its products available through its websites.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 416-1 Assessment of the health and safety impacts of product and service categories

2) Disclosure 417-1 Requirements for product and service information and labeling

 

Disclosure 416-1 Assessment of the health and safety impacts of product and service categories does not correspond to any SDG.

Disclosure 417-1 Requirements for product and service information and labeling corresponds to:

  • Sustainable Development Goal (SDG) 12: Ensure sustainable consumption and production patterns
  • Business theme: Product and service information and labeling
  • Sustainable Development Goal (SDG) 16: Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels
  • Business theme: Compliance with laws and regulations

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

 

References:

1) This case study is based on published information by Sanofi, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) http://www.fbrh.co.uk/en/global-reporting-initiative-gri-g4-guidelines-download-page

3) https://g4.globalreporting.org/Pages/default.aspx

4) https://www.globalreporting.org/standards/gri-standards-download-center/

Note to Sanofi: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How Sanofi protects patient safety appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How ConAgra Foods promotes food safety and quality https://sustaincase.com/case-study-how-conagra-foods-ensures-food-safety-and-quality/ Wed, 11 Apr 2018 08:39:03 +0000 https://ccprowebs.com/new-sustaincase.com/?p=6025 Every year, approximately 48 million Americans get sick after eating contaminated food, with 130,000 among them hospitalized with foodborne illnesses. As a consequence, , as a food company firmly committed to promoting food safety not only within the company’s own facilities, but across the food industry. This case study is based on the 2016 Citizenship Report by ConAgra Foods published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the […]

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]]> Every year, approximately 48 million Americans get sick after eating contaminated food, with 130,000 among them hospitalized with foodborne illnesses. As a consequence, food safety and quality is a top priority for ConAgra Foods  Tweet This!, as a food company firmly committed to promoting food safety not only within the company’s own facilities, but across the food industry.

This case study is based on the 2016 Citizenship Report by ConAgra Foods published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

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Abstract

ConAgra Foods strives to address food safety and quality – a highly important issue to the company’s stakeholders – through a number of policies, programs and procedures. In order to promote food safety and quality ConAgra Foods took action to:

  • improve safety and quality through strategic sourcing
  • promote food safety through the food safety audit program
  • promote home food safety

What are the material issues the company has identified?

In its 2016 Citizenship Report ConAgra Foods identified a range of material issues, such as climate change and energy, waste, nutrition, water resources. Among these, promoting food safety and quality stands out as a key material issue for ConAgra Foods.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The organization should identify its stakeholders, and explain how it has responded to their reasonable expectations.”

Stakeholders must be consulted in the process s of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups ConAgra Foods engages with:   

Stakeholder Group
Advocacy Groups
Consumers
Customers
Employees
Government
Investors
Suppliers

How stakeholder engagement was made to identify material issues

Το identify and prioritize material issues, ConAgra Foods carried out surveys and interviews among stakeholders. Representation from every part of the company’s value chain was ensured.

What actions were taken by ConAgra Foods to promote food safety and quality?

In its 2016 Citizenship Report ConAgra Foods reports that it took the following actions for promoting food safety and quality:

  • Improving safety and quality through strategic sourcing
  • ConAgra Foods makes sure, through the company’s supplier quality program – part of its procurement strategy –, that it only buys and uses ingredients that comply with food safety regulatory requirements. In addition, ConAgra Foods audits suppliers’ facilities through its internal audit team and registered certification agencies.
  • Promoting food safety through the food safety audit program
  • ConAgra Foods implements an internal food safety audit program. Accordingly, the company’s internal food safety and quality audit team identifies opportunities for improving food safety and quality. Moreover, internal food safety auditors visit ConAgra Foods’ facilities, observing employee behaviors and processes.
  • Promoting home food safety
  • ConAgra Foods partnered with the Academy of Nutrition and Dietetics to inform and educate consumers, through the Home Food Safety public awareness and education campaign, on home food safety and, more specifically, on how to safely handle, cook and store food at home.

Which GRI indicators/Standards have been addressed?

The GRI indicator addressed in this case is: G4-PR1: Percentage of significant product and service categories for which health and safety impacts are assessed for improvement and the updated GRI Standard is: Disclosure 416-1 Assessment of the health and safety impacts of product and service categories

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

 

References:

1) This case study is based on published information by ConAgra Foods, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) http://www.fbrh.co.uk/en/global-reporting-initiative-gri-g4-guidelines-download-page

3) https://g4.globalreporting.org/Pages/default.aspx

4) https://www.globalreporting.org/standards/gri-standards-download-center/

 

Note to ConAgra Foods: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How ConAgra Foods promotes food safety and quality appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How Cenergy Holdings ensures product quality and safety https://sustaincase.com/case-study-how-cenergy-holdings-ensures-product-quality-and-safety/ Sun, 02 Jul 2017 06:17:50 +0000 https://ccprowebs.com/new-sustaincase.com/?p=4055 The Cenergy Holdings portfolio consists of Corinth Pipeworks (CPW), a global leader in steel pipe manufacturing and major producer of hollow sections for the oil and gas and the construction sector, respectively, and the Hellenic Cables Group, one of the largest European cable producers, manufacturing power and telecom cables for a range of sectors. Given the rising demand, globally, for quality solutions in the energy, telecommunications and construction sectors, . This case study is based on the 2016 Annual Report by Cenergy Holdings and on the 2016 Sustainable Development Reports by Corinth Pipeworks and the Hellenic Cables Group. Through all case studies […]

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]]> The Cenergy Holdings portfolio consists of Corinth Pipeworks (CPW), a global leader in steel pipe manufacturing and major producer of hollow sections for the oil and gas and the construction sector, respectively, and the Hellenic Cables Group, one of the largest European cable producers, manufacturing power and telecom cables for a range of sectors. Given the rising demand, globally, for quality solutions in the energy, telecommunications and construction sectors, ensuring product quality and safety is a top priority for Cenergy Holdings  Tweet This!.

This case study is based on the 2016 Annual Report by Cenergy Holdings and on the 2016 Sustainable Development Reports by Corinth Pipeworks and the Hellenic Cables Group. Through all case studies we aim to demonstrate what CSR/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

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Abstract

Both Corinth Pipeworks and the Hellenic Cables Group strive to offer quality, first rate solutions for the fast growing energy, telecommunications and construction sectors. In order to ensure product quality and safety, Corinth Pipeworks and the Hellenic Cables Group took action to:

  • apply explicit manufacturing standards
  • ensure Corinth Pipeworks’ products meet the strictest quality and safety standards
  • ensure Hellenic Cables’ products meet the strictest quality and safety standards

What are the material issues the company has identified?

In its 2016 Annual Report Cenergy Holdings identified a range of material issues, such as economic performance, environmental law and regulations, Greece’s economic condition, waste management, higher demand for renewable energy, employee health and safety. Among these, ensuring product quality and safety stands out as a key material issue for Cenergy Holdings.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The organization should identify its stakeholders, and explain how it has responded to their reasonable expectations.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Cenergy Holdings engages with:   

Stakeholder Group Method of engagement
Shareholders Corinth Pipeworks:

·         Annual General Meeting of Shareholders

·         Regular meetings with the Company’s senior management

·         Press releases, announcements and exhibitions

·         Publication of the Annual Report

Hellenic Cables Group:

·         Annual general meeting

·         Extraordinary general meetings

·         Analysts and company’s executives contact

·         Reporting and presentation of results on quarterly, semi-annual and annual basis
Customers Corinth Pipeworks:

·         Customer satisfaction survey

·         Constant contact face-to-face and by phone, attendance at fairs/exhibitions

·         Project Management Department and product certification procedures

·         Attendance at industry or customer conferences, fora and events

·         Marketing activities

Hellenic Cables Group:

·         Customer satisfaction survey (biennial)

·         Customer service department

·         Ongoing contact through commercial department

·         Handling complaints

·         Attendance of sectoral trade fairs (or Presence in sectoral exhibitions and trade fairs)
Employees Corinth Pipeworks:

·         Company intranet

·         On-going communication between the Management and Human Resources, via the Open Door Policy

·         Briefings via email and announcements on notice boards

·         Employee appraisals

Hellenic Cables Group:

·         Company intranet

·         Annual employee satisfaction survey

·         Informing via e-mail and newsletters posted on bulletin boards (for workforce)

·         Corporate events
Suppliers

 

 Corinth Pipeworks:

·         Procurement Department for each category of supplies

·         Communication with the Accounting Office about financial issues

·         Attendance at trade fairs and events

·         Suppliers systematically briefed about market developments

Hellenic Cables Group:

·         Communication with suppliers through Supplies Department of the Company

·         Collaboration with selected suppliers on additional product certification

·         Participation in segment associations

·         Presence at suppliers’ exhibitions
State and institutional bodies Corinth Pipeworks:

·         Involvement in policy- and decision-making (via membership of the Hellenic Federation of Enterprises)

·         Attendance at conferences

·         Attendance at events organized by public agencies

·         Participation in government surveys and consultations

·         Membership of local bodies such as the Federation of Sterea Ellada Industries and the Hellenic Union of Industrial Energy Consumers (UNICEN)

Hellenic Cables Group:

·         Participation in conferences and events of sectoral or general business interest

·          Consultation with state and institutional bodies’ representatives on national and/or regional level
Local communities and NGOs Corinth Pipeworks:

·         On-going communication with local community organisations

·         Participation in local community organisations’ events and activities

·         Participation of company representatives in events and fora to exchange views

·         Main member of the Hellenic Network for CSR (CSR Hellas)

Hellenic Cables Group:

·         Communication with local governmental bodies

·         Participation in local community events

·         Hosting visits to Company plants

How stakeholder engagement was made to identify material issues

Cenergy Holdings’ companies conduct a materiality analysis in accordance with the Global Reporting Initiative’s sustainability reporting standards, to identify and prioritize their material issues. The process is as follows:

  • an initial survey is conducted and issues are recorded
  • issues are prioritized on the basis of in-house assessments
  • material issues are communicated to stakeholders, to record their opinions
  • stakeholders’ opinions are integrated and the final list of the Company’s material issues is prepared

What actions were taken by Cenergy Holdings to ensure product quality and safety?

In their 2016 Sustainable Development Reports Corinth Pipeworks and the Hellenic Cables Group – and, also, Cenergy Holdings in its 2016 Annual Report – report that they took the following actions for ensuring product quality and safety:

  • Applying explicit manufacturing standards
  • Both Corinth Pipeworks and the Hellenic Cables Group apply specific manufacturing standards. They do so in order to ensure proper product labeling throughout the production process. All products:
    • carry marks of conformity and trademark licenses by well-known certification bodies
    • are accompanied by a quality certificate in accordance with international standards (EN/ISO) confirming production process specifications, raw materials used and the end product
    • may be delivered to customers with a data book on product testing
    • are accompanied by instructions on transportation, storage and product usage
  • Ensuring Corinth Pipeworks’ products meet the strictest quality and safety standards
  • Corinth Pipeworks designs and manufactures products to meet the strictest quality and safety standards. More specifically:
    • line pipes used for oil and gas transportation are designed and manufactured to comply with specific safety standards
    • casing pipes are manufactured to comply with the requirements of international standards (API 5CT and API 5L/ ISO 11960)
    • hollow structural sections are manufactured according to the European Standard EN 10219-1
    • pipes for water transportation can be externally coated or internally lined to ensure corrosion protection and smooth water flow, complying with hygiene and drinking water requirements
  • Ensuring Hellenic Cables’ products meet the strictest quality and safety standards
  • Hellenic Cables designs and manufactures products to meet the strictest quality and safety standards. More specifically:
    • the Company has developed and applies a quality policy and a Quality Management System, in accordance with the ISO 9001 Standard
    • all Company facilities are certified according to the ISO 9001 Standard
    • to ensure the high quality of products, the Company carries out type tests in independent laboratories or in the Company plants, supervised by independent bodies
    • to protect the health and safety of customers, the Company continuously monitors its products, throughout their entire life cycle
    • the Company has designed and manufactures fire retardant, fire resistant and halogen-free cables to protect end users in the event of fire

Which GRI indicators/Standards have been addressed?

The GRI indicators/Standards addressed in this case are:

1) G4-PR1: Percentage of significant product and service categories for which health and safety impacts are assessed for improvement – the updated GRI Standard is: Disclosure 416-1 Assessment of the health and safety impacts of product and service categories

2) G4-PR3: Type of product and service information required by the organization’s procedures for product and service information and labeling, and percentage of significant products and service categories subject to such information requirements – the updated GRI Standard is: Disclosure 417-1 Requirements for product and service information and labeling

 

References:

1) This case study is based on published information by Cenergy Holdings, Corinth Pipeworks and the Hellenic Cables Group, located at the links below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the published information’s meaning. If you would like to quote these written sources from the original please revert to the following links:

http://www.cenergyholdings.com/ (June 2017)

http://www.cpw.gr/en/ (June 2017)

http://www.cablel.com/ (June 2017)

2) http://www.fbrh.co.uk/en/global-reporting-initiative-gri-g4-guidelines-download-page

3) https://g4.globalreporting.org/Pages/default.aspx

4) https://www.globalreporting.org/standards/gri-standards-download-center/

 

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