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		<title>Case study: How Resurs promotes a culture of responsible banking among its employees</title>
		<link>https://sustaincase.com/case-study-how-resurs-promotes-a-culture-of-responsible-banking-among-its-employees/</link>
		
		<dc:creator><![CDATA[Gerasimos]]></dc:creator>
		<pubDate>Tue, 02 Jun 2026 05:45:14 +0000</pubDate>
				<category><![CDATA[case studies]]></category>
		<category><![CDATA[Europe]]></category>
		<category><![CDATA[Principle 4: Stakeholders]]></category>
		<category><![CDATA[Principle 5: Governance & Culture]]></category>
		<category><![CDATA[Principles for Responsible Banking]]></category>
		<category><![CDATA[Sector: Financial Services]]></category>
		<category><![CDATA[case study]]></category>
		<category><![CDATA[Resurs]]></category>
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		<category><![CDATA[sustainability]]></category>
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		<guid isPermaLink="false">https://sustaincase.com/?p=22386</guid>

					<description><![CDATA[<p>Resurs Holding (Resurs), through its subsidiary Resurs Bank, is the leading retail finance provider in the Nordic region, offering payment solutions, consumer loans, savings accounts, and specialized insurance products. Since its inception in 1977, Resurs Bank has become a prominent partner for sales-driven payment and loyalty solutions within the retail and e-commerce sectors. As a result, Resurs has built a customer base of approximately six million private customers across the Nordics. The Resurs Group operates in Sweden, Denmark, Norway, and Finland, primarily serving individuals and small to medium-sized enterprises. As of the end of the fourth quarter of 2024, the [&#8230;]</p>
<p>The post <a href="https://sustaincase.com/case-study-how-resurs-promotes-a-culture-of-responsible-banking-among-its-employees/">Case study: How Resurs promotes a culture of responsible banking among its employees</a> appeared first on <a href="https://sustaincase.com">SustainCase - Sustainability Magazine</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p>Resurs Holding (Resurs), through its subsidiary Resurs Bank, is the leading retail finance provider in the Nordic region, offering payment solutions, consumer loans, savings accounts, and specialized insurance products. Since its inception in 1977, Resurs Bank has become a prominent partner for sales-driven payment and loyalty solutions within the retail and e-commerce sectors. As a result, Resurs has built a customer base of approximately six million private customers across the Nordics. The Resurs Group operates in Sweden, Denmark, Norway, and Finland, primarily serving individuals and small to medium-sized enterprises. As of the end of the fourth quarter of 2024, the Group employed 673 people and managed a loan portfolio valued at SEK 39.9 billion. <strong>Resurs is a signatory of the Principles for Responsible Banking (PRB) and is, accordingly, promoting a culture of responsible banking among its employees.</strong>&nbsp;<a href="https://twitter.com/intent/tweet?text=Resurs%20is%20a%20signatory%20of%20the%20Principles%20for%20Responsible%20Banking%20%28PRB%29%20and%20is%2C%20accordingly%2C%20promoting%20a%20culture%20of%20responsible%20banking%20among%20its%20employees.&url=https%3A%2F%2Fsustaincase.com%2Fcase-study-how-resurs-promotes-a-culture-of-responsible-banking-among-its-employees%2F&via=sustaincase" target="_blank"><i class="fa fa-twitter">&nbsp;</i>Tweet This!</a></p>
<p><strong>This case study is based on the</strong> <strong>2024 PRB Reporting and Self-Assessment Template </strong><strong>by</strong> <strong>Resurs </strong><strong>prepared </strong><strong>in relation to its implementation of the PRB, that can be found at this </strong><a href="https://www.resursholding.com/en/wp-content/uploads/sites/2/2024/05/principles-for-responsible-banking-2024.pdf" target="_blank" rel="noopener"><strong>link</strong></a><strong>. Through all case studies we aim to demonstrate what ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.</strong></p>
<p><a href="https://sustaincase.com/good-communication-with-responsible-csr-reporting/" target="_blank" rel="attachment wp-att-1719 noopener noreferrer"><img fetchpriority="high" decoding="async" class="tie-appear alignnone wp-image-1719" src="https://sustaincase.com/wp-content/uploads/2016/10/Identify-measure-manage-change-1024x139.jpg" alt="Layout 1" width="618" height="84" srcset="https://sustaincase.com/wp-content/uploads/2016/10/Identify-measure-manage-change-1024x139.jpg 1024w, https://sustaincase.com/wp-content/uploads/2016/10/Identify-measure-manage-change-300x41.jpg 300w, https://sustaincase.com/wp-content/uploads/2016/10/Identify-measure-manage-change-768x104.jpg 768w" sizes="(max-width: 618px) 100vw, 618px" /></a></p>
<p><strong>Which </strong><strong>Principles for Responsible Banking have been addressed? </strong></p>
<p>The Principles for Responsible Banking addressed in this case are:</p>
<ul>
<li><strong>Principle 5: Governance &amp; Culture</strong>
<ul>
<li><a href="https://www.unepfi.org/prb-reporting-and-self-assessment-template/" target="_blank" rel="noopener">5.2 Promoting a culture of responsible banking</a></li>
</ul>
</li>
<li><strong>Principle 4: Stakeholders</strong>
<ul>
<li><a href="https://www.unepfi.org/prb-reporting-and-self-assessment-template/" target="_blank" rel="noopener">4.1 Stakeholder identification and consultation</a></li>
</ul>
</li>
</ul>
<div class="subscribe-for-free">
<h3>Subscribe for free and read the rest of this case study</h3>
<p>Please subscribe to the SustainCase Newsletter to keep up to date with the latest sustainability news and gain access to over <strong>2000 case studies.</strong> These case studies demonstrate how companies are dealing responsibly with their most important impacts, building trust with their stakeholders (Identify &gt; Measure &gt; Manage &gt; Change).</p>
<h4>With this case study you will see:</h4>
<ul>
<li style="list-style-type: none;">
<ul>
<li style="list-style-type: none;">
<ul>
<li>How Resurs proceeded with <strong><strong>stakeholder <strong>identification and consultation</strong></strong></strong>, and</li>
<li><strong><strong>How Resurs <strong>promotes </strong><strong>a culture of responsible banking among its employees</strong></strong></strong></li>
</ul>
</li>
</ul>
</li>
</ul>
</div>
<div class='subscribe_login' style='margin:30px;'><a class='casestd_pop' href='https://sustaincase.com/subscribe-to-sustaincase-newsletter/' style='color: #ea7622; margin: 20px 0;'><strong>I would like to subscribe</strong></a><div id='subsciber'><p class='sub_p'>Already Subscribed? Type your email below and click submit</p>
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<p><strong>Stakeholder identification and consultation</strong></p>
<p><em>Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process</em>.</p>
<p>Resurs interacts with a wide range of stakeholders daily through various channels and approaches. The bank conducts a materiality analysis every two years to stay current across multiple areas. The most recent assessment, completed in 2022, enables Resurs to identify the sustainability issues most relevant to stakeholders and understand their expectations. It also provides insights into how Resurs’ operations affect the economy, society, individuals, and the environment. As part of the ongoing CSRD initiatives, updates are being implemented to incorporate the critical concept of double materiality, with the goal of further enhancing Resurs’ strategy for sustainable business.</p>
<p><strong><a href="https://fbrh.co.uk/get-in-touch/" target="_blank" rel="noopener"><img decoding="async" class="alignright" src="https://sustaincase.com/wp-content/uploads/2024/04/UK-Principles-for-responsible-banking-PRB-assurance-iso9001-fbrh-uk-ISAE3000-ESG-GRI-SASB-ESRS.jpg" alt="" width="739" height="388" /></a></strong></p>
<p><strong>How does</strong> <strong>Resurs </strong><strong>promote a culture of responsible banking among its employees</strong><strong>? </strong></p>
<p>In its 2024 PRB Reporting and Self-Assessment Template Resurs reports that it took the following actions to promote a culture of responsible banking among its employees:</p>
<p>The basis for guiding the bank towards responsible and sustainable operations is built upon a set of policies and guidelines. An effective internal system supports this framework through Resurs Academy, Resurs’ digital platform offering all online training modules, where all employees are mandated to complete essential training in various key areas aligned with these policies and guidelines. Furthermore, Resurs shares knowledge, best practices, and inspiration through several internal forums, including Leadership Training Camps, Sustainability Weeks, and other events.</p>
<p>&nbsp;</p>
<p><strong>UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet</strong></p>
<p class="norm mb50 mob_centr">With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.</p>
<p class="norm mb20"><a href="https://fbrh.co.uk/principles-responsible-banking-assurance/" target="_blank" rel="noopener"><strong>FBRH Principles for Responsible Banking (PRB) Assurance</strong></a>:</p>
<p class="norm mb10 mob_centr">First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience</p>
<ul>
<li style="list-style-type: none;">
<ul>
<li style="list-style-type: none;">
<ul>
<li class="norm mb10 mob_centr">FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.</li>
<li class="norm mb10 mob_centr">FBRH builds trust. Over <a href="https://fbrh.co.uk/gri-certified-training-reviews/" target="_blank" rel="noopener">200 reviews from top professionals</a> from around the world demonstrate our ability to build strong, trusting business relationships.</li>
<li>FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.</li>
<li style="list-style-type: none;"></li>
</ul>
</li>
</ul>
</li>
</ul>
<p class="norm pb30 mob_centr">The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.</p>
<p>&nbsp;</p>
<p>References:</p>
<p>This case study is based on published information by Resurs, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:</p>
<p><a href="https://www.resursholding.com/en/wp-content/uploads/sites/2/2024/05/principles-for-responsible-banking-2024.pdf" target="_blank" rel="noopener">https://www.resursholding.com/en/wp-content/uploads/sites/2/2024/05/principles-for-responsible-banking-2024.pdf</a></p>
<p>Note to Resurs: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please <a href="mailto:editor@sustaincase.com" target="_blank" rel="noopener">contact us</a>.</p>
<p> </div>
<p>The post <a href="https://sustaincase.com/case-study-how-resurs-promotes-a-culture-of-responsible-banking-among-its-employees/">Case study: How Resurs promotes a culture of responsible banking among its employees</a> appeared first on <a href="https://sustaincase.com">SustainCase - Sustainability Magazine</a>.</p>
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			</item>
		<item>
		<title>Case study: How Resurs identifies and works on strategic business opportunities to increase positive and reduce negative impacts</title>
		<link>https://sustaincase.com/case-study-how-resurs-identifies-and-works-on-strategic-business-opportunities/</link>
		
		<dc:creator><![CDATA[Gerasimos]]></dc:creator>
		<pubDate>Wed, 17 Dec 2025 06:42:19 +0000</pubDate>
				<category><![CDATA[case studies]]></category>
		<category><![CDATA[Europe]]></category>
		<category><![CDATA[Principle 3: Clients and Customers]]></category>
		<category><![CDATA[Principle 4: Stakeholders]]></category>
		<category><![CDATA[Principles for Responsible Banking]]></category>
		<category><![CDATA[Sector: Financial Services]]></category>
		<category><![CDATA[case study]]></category>
		<category><![CDATA[Resurs]]></category>
		<category><![CDATA[sustain case]]></category>
		<category><![CDATA[sustainability]]></category>
		<category><![CDATA[sustainability report]]></category>
		<guid isPermaLink="false">https://sustaincase.com/?p=21567</guid>

					<description><![CDATA[<p>Resurs Holding (Resurs), through its subsidiary Resurs Bank, is the leading provider of retail finance in the Nordic region. It offers a range of services including payment solutions, consumer loans, savings accounts, and specialized insurance products. Since its inception in 1977, Resurs Bank has established itself as a key partner for sales-driven payment and loyalty solutions within the retail and e-commerce sectors. As a result, Resurs has built a customer base of approximately six million private customers across the Nordics. The Resurs Group operates in Sweden, Denmark, Norway, and Finland, primarily serving individuals and small to medium-sized enterprises. As of [&#8230;]</p>
<p>The post <a href="https://sustaincase.com/case-study-how-resurs-identifies-and-works-on-strategic-business-opportunities/">Case study: How Resurs identifies and works on strategic business opportunities to increase positive and reduce negative impacts</a> appeared first on <a href="https://sustaincase.com">SustainCase - Sustainability Magazine</a>.</p>
]]></description>
										<content:encoded><![CDATA[<p>Resurs Holding (Resurs), through its subsidiary Resurs Bank, is the leading provider of retail finance in the Nordic region. It offers a range of services including payment solutions, consumer loans, savings accounts, and specialized insurance products. Since its inception in 1977, Resurs Bank has established itself as a key partner for sales-driven payment and loyalty solutions within the retail and e-commerce sectors. As a result, Resurs has built a customer base of approximately six million private customers across the Nordics. The Resurs Group operates in Sweden, Denmark, Norway, and Finland, primarily serving individuals and small to medium-sized enterprises. As of the end of the fourth quarter of 2024, the Group employed 673 staff members and managed a loan portfolio worth SEK 39.9 billion. <strong>Resurs is a signatory of the Principles for Responsible Banking (PRB) and is, accordingly, identifying and working on strategic business opportunities to increase positive and reduce negative impacts.</strong>&nbsp;<a href="https://twitter.com/intent/tweet?text=Resurs%20is%20a%20signatory%20of%20the%20Principles%20for%20Responsible%20Banking%20%28PRB%29%20and%20is%2C%20accordingly%2C%20identifying%20and%20working%20on%20strategic%20business%20opportunities%20to%20increase%20positive%20and%20reduce%20negative%20impacts.&url=https%3A%2F%2Fsustaincase.com%2Fcase-study-how-resurs-identifies-and-works-on-strategic-business-opportunities%2F&via=sustaincase" target="_blank"><i class="fa fa-twitter">&nbsp;</i>Tweet This!</a></p>
<p><strong>This case study is based on the</strong><strong> 2024 </strong><strong>PRB </strong><strong>Reporting and Self-Assessment Template </strong><strong>by</strong> <strong>Resurs </strong><strong>prepared </strong><strong>in relation to its implementation of the PRB, that can be found at this </strong><a href="https://www.resursholding.com/en/wp-content/uploads/sites/2/2024/05/principles-for-responsible-banking-2024.pdf" target="_blank" rel="noopener"><strong>link</strong></a><strong>. Through all case studies we aim to demonstrate what ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.</strong></p>
<p><a href="https://sustaincase.com/good-communication-with-responsible-csr-reporting/" target="_blank" rel="attachment wp-att-1719 noopener noreferrer"><img decoding="async" class="tie-appear alignnone wp-image-1719" src="https://sustaincase.com/wp-content/uploads/2016/10/Identify-measure-manage-change-1024x139.jpg" alt="Layout 1" width="618" height="84" srcset="https://sustaincase.com/wp-content/uploads/2016/10/Identify-measure-manage-change-1024x139.jpg 1024w, https://sustaincase.com/wp-content/uploads/2016/10/Identify-measure-manage-change-300x41.jpg 300w, https://sustaincase.com/wp-content/uploads/2016/10/Identify-measure-manage-change-768x104.jpg 768w" sizes="(max-width: 618px) 100vw, 618px" /></a></p>
<p><strong>Which </strong><strong>Principles for Responsible Banking have been addressed? </strong></p>
<p>The Principles for Responsible Banking addressed in this case are:</p>
<ul>
<li><strong>Principle 3: Clients and Customers</strong>
<ul>
<li><a href="https://www.unepfi.org/prb-reporting-and-self-assessment-template/" target="_blank" rel="noopener">3.2 Business opportunities</a></li>
</ul>
</li>
<li><strong>Principle 4: Stakeholders</strong>
<ul>
<li><a href="https://www.unepfi.org/prb-reporting-and-self-assessment-template/" target="_blank" rel="noopener">4.1 Stakeholder identification and consultation</a></li>
</ul>
</li>
</ul>
<div class="subscribe-for-free">
<h3>Subscribe for free and read the rest of this case study</h3>
<p>Please subscribe to the SustainCase Newsletter to keep up to date with the latest sustainability news and gain access to over <strong>2000 case studies.</strong> These case studies demonstrate how companies are dealing responsibly with their most important impacts, building trust with their stakeholders (Identify &gt; Measure &gt; Manage &gt; Change).</p>
<h4>With this case study you will see:</h4>
<ul>
<li style="list-style-type: none;">
<ul>
<li style="list-style-type: none;">
<ul>
<li>How Resurs proceeded with <strong><strong>stakeholder <strong>identification and consultation</strong></strong></strong>, and</li>
<li><strong>How Resurs identified and worked on strategic business opportunities </strong>to increase positive and reduce negative impacts</li>
</ul>
</li>
</ul>
</li>
</ul>
</div>
<div class='subscribe_login' style='margin:30px;'><a class='casestd_pop' href='https://sustaincase.com/subscribe-to-sustaincase-newsletter/' style='color: #ea7622; margin: 20px 0;'><strong>I would like to subscribe</strong></a><div id='subsciber'><p class='sub_p'>Already Subscribed? Type your email below and click submit</p>
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	<p class='sub_error'></p>
	<button type='submit' id='subSubmit' name='sub_submit'>Submit</button></form></div></div>
<div class='actions-taken'> </p>
<p><strong>Stakeholder identification and consultation</strong></p>
<p><em>Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process</em>.</p>
<p>Resurs engages with a variety of stakeholders daily through multiple channels. Resurs conducts a materiality analysis, which is reviewed and updated every two years to ensure relevance across several areas. The most recent assessment was carried out in 2022 and helps Resurs identify the sustainability issues most important to stakeholders, as well as their expectations for the company. Additionally, the assessment offers insights into how Resurs’ operations impact the economy, society, people, and the environment. As part of its ongoing work related to the CSRD, Resurs is currently updating its processes to incorporate the principles of double materiality, aiming to enhance its strategy for sustainable business practices.</p>
<p><strong><a href="https://fbrh.co.uk/get-in-touch/" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="alignright" src="https://sustaincase.com/wp-content/uploads/2024/04/UK-Principles-for-responsible-banking-PRB-assurance-iso9001-fbrh-uk-ISAE3000-ESG-GRI-SASB-ESRS.jpg" alt="" width="739" height="388" /></a></strong></p>
<p><strong>How did</strong> <strong>Resurs </strong><strong>identify and work on strategic business opportunities to increase positive and reduce negative impacts</strong><strong>? </strong></p>
<p>In its 2024 PRB Reporting and Self-Assessment Template Resurs reports that it identified and worked on strategic business opportunities to increase positive and reduce negative impacts as follows:</p>
<p>Responsible and sustainable credit lending forms the foundation of Resurs’ business, providing financial services that are sustainable both now and in the future—for individuals, Resurs, and society as a whole. Resurs aims to inspire customers to make sustainable choices and to promote a positive, sustainable lifestyle. This goal is supported through the development of products that expand opportunities in areas such as energy investments and green loans. Resurs continuously works to integrate sustainability considerations into its credit lending practices and regularly updates its overall strategy to reinforce its commitment to sustainability.</p>
<p>&nbsp;</p>
<p><strong>UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet</strong></p>
<p class="norm mb50 mob_centr">With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.</p>
<p class="norm mb20"><a href="https://fbrh.co.uk/principles-responsible-banking-assurance/" target="_blank" rel="noopener"><strong>FBRH Principles for Responsible Banking (PRB) Assurance</strong></a>:</p>
<p class="norm mb10 mob_centr">First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience</p>
<ul>
<li style="list-style-type: none;">
<ul>
<li style="list-style-type: none;">
<ul>
<li class="norm mb10 mob_centr">FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.</li>
<li class="norm mb10 mob_centr">FBRH builds trust. Over <a href="https://fbrh.co.uk/gri-certified-training-reviews/" target="_blank" rel="noopener">200 reviews from top professionals</a> from around the world demonstrate our ability to build strong, trusting business relationships.</li>
<li>FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.</li>
<li style="list-style-type: none;"></li>
</ul>
</li>
</ul>
</li>
</ul>
<p class="norm pb30 mob_centr">The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.</p>
<p>&nbsp;</p>
<p>References:</p>
<p>This case study is based on published information by Resurs, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:</p>
<p><a href="https://www.resursholding.com/en/wp-content/uploads/sites/2/2024/05/principles-for-responsible-banking-2024.pdf" target="_blank" rel="noopener">https://www.resursholding.com/en/wp-content/uploads/sites/2/2024/05/principles-for-responsible-banking-2024.pdf</a></p>
<p>Note to Resurs: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please <a href="mailto:editor@sustaincase.com" target="_blank" rel="noopener">contact us</a>.</p>
<p> </div>
<p>The post <a href="https://sustaincase.com/case-study-how-resurs-identifies-and-works-on-strategic-business-opportunities/">Case study: How Resurs identifies and works on strategic business opportunities to increase positive and reduce negative impacts</a> appeared first on <a href="https://sustaincase.com">SustainCase - Sustainability Magazine</a>.</p>
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		<item>
		<title>Case study: How Resurs works with its clients and customers to encourage sustainable practices</title>
		<link>https://sustaincase.com/case-study-how-resurs-works-with-clients-and-customers-to-encourage-sustainable-practices/</link>
		
		<dc:creator><![CDATA[Gerasimos]]></dc:creator>
		<pubDate>Tue, 20 Aug 2024 06:07:48 +0000</pubDate>
				<category><![CDATA[case studies]]></category>
		<category><![CDATA[Europe]]></category>
		<category><![CDATA[Principle 3: Clients and Customers]]></category>
		<category><![CDATA[Principle 4: Stakeholders]]></category>
		<category><![CDATA[Principles for Responsible Banking]]></category>
		<category><![CDATA[Sector: Financial Services]]></category>
		<category><![CDATA[case study]]></category>
		<category><![CDATA[Resurs]]></category>
		<category><![CDATA[sustain case]]></category>
		<category><![CDATA[sustainability]]></category>
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					<description><![CDATA[<p>Resurs Holding (Resurs), operating through its subsidiary Resurs Bank, is the leading provider of retail finance in the Nordic region, offering payment solutions, consumer loans, savings and niche insurance products. Since its founding in 1977, Resurs Bank has become a top partner for sales-driven payment and loyalty solutions in retail and e-commerce, amassing a customer base of about six million private customers in the Nordics. By the end of Q4 2023, the Group had 660 employees and a loan portfolio valued at SEK 38.8 billion. This case study is based on the 2023 PRB Reporting and Self-Assessment Template by Resurs, [&#8230;]</p>
<p>The post <a href="https://sustaincase.com/case-study-how-resurs-works-with-clients-and-customers-to-encourage-sustainable-practices/">Case study: How Resurs works with its clients and customers to encourage sustainable practices</a> appeared first on <a href="https://sustaincase.com">SustainCase - Sustainability Magazine</a>.</p>
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										<content:encoded><![CDATA[<p>Resurs Holding (Resurs), operating through its subsidiary Resurs Bank, is the leading provider of retail finance in the Nordic region, offering payment solutions, consumer loans, savings and niche insurance products. Since its founding in 1977, Resurs Bank has become a top partner for sales-driven payment and loyalty solutions in retail and e-commerce, amassing a customer base of about six million private customers in the Nordics. By the end of Q4 2023, the Group had 660 employees and a loan portfolio valued at SEK 38.8 billion. <strong>Resurs is a signatory of the Principles for Responsible Banking (PRB) and is, accordingly, working with its clients and customers to encourage sustainable practices and enable sustainable economic activities.</strong>&nbsp;<a href="https://twitter.com/intent/tweet?text=Resurs%20is%20a%20signatory%20of%20the%20Principles%20for%20Responsible%20Banking%20%28PRB%29%20and%20is%2C%20accordingly%2C%20working%20with%20its%20clients%20and%20customers%20to%20encourage%20sustainable%20practices%20and%20enable%20sustainable%20economic%20activities.&url=https%3A%2F%2Fsustaincase.com%2Fcase-study-how-resurs-works-with-clients-and-customers-to-encourage-sustainable-practices%2F&via=sustaincase" target="_blank"><i class="fa fa-twitter">&nbsp;</i>Tweet This!</a></p>
<p><strong>This case study is based on the</strong> <strong>2023 PRB </strong><strong>Reporting and Self-Assessment Template </strong><strong>by</strong> <strong>Resurs</strong><strong>,</strong> <strong>prepared </strong><strong>in relation to its implementation of the PRB, that can be found at this </strong><a href="https://www.resursholding.com/en/wp-content/uploads/sites/2/2024/05/principles-for-responsible-banking-2023.pdf" target="_blank" rel="noopener"><strong>link</strong></a><strong>. Through all case studies we aim to demonstrate what ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.</strong></p>
<p><a href="https://sustaincase.com/good-communication-with-responsible-csr-reporting/" target="_blank" rel="attachment wp-att-1719 noopener noreferrer"><img loading="lazy" decoding="async" class="tie-appear alignnone wp-image-1719" src="https://sustaincase.com/wp-content/uploads/2016/10/Identify-measure-manage-change-1024x139.jpg" alt="Layout 1" width="618" height="84" srcset="https://sustaincase.com/wp-content/uploads/2016/10/Identify-measure-manage-change-1024x139.jpg 1024w, https://sustaincase.com/wp-content/uploads/2016/10/Identify-measure-manage-change-300x41.jpg 300w, https://sustaincase.com/wp-content/uploads/2016/10/Identify-measure-manage-change-768x104.jpg 768w" sizes="auto, (max-width: 618px) 100vw, 618px" /></a></p>
<p><strong>Which </strong><strong>Principles for Responsible Banking have been addressed? </strong></p>
<p>The Principles for Responsible Banking addressed in this case are:</p>
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<li><strong>Principle 3: Clients and Customers</strong>
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<li><a href="https://www.unepfi.org/prb-reporting-and-self-assessment-template/" target="_blank" rel="noopener">3.1 Client engagement</a></li>
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<li><strong>Principle 4: Stakeholders</strong>
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<li><a href="https://www.unepfi.org/prb-reporting-and-self-assessment-template/" target="_blank" rel="noopener">4.1 Stakeholder identification and consultation</a></li>
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<h3>Subscribe for free and read the rest of this case study</h3>
<p>Please subscribe to the SustainCase Newsletter to keep up to date with the latest sustainability news and gain access to over <strong>2000 case studies.</strong> These case studies demonstrate how companies are dealing responsibly with their most important impacts, building trust with their stakeholders (Identify &gt; Measure &gt; Manage &gt; Change).</p>
<h4>With this case study you will see:</h4>
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<li>How Resurs proceeded with <strong><strong>stakeholder <strong>identification and consultation</strong></strong></strong>, and</li>
<li><strong>How Resurs worked with its clients and customers</strong> to encourage sustainable practices and enable sustainable economic activities</li>
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<p><strong>Stakeholder identification and consultation</strong></p>
<p><em>Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process</em>.</p>
<p>Resurs engages with various stakeholders daily and through multiple channels. A materiality analysis is conducted and updated biennially to remain current in several areas. The most recent assessment, conducted in 2022, helps Resurs identify the sustainability topics most important to stakeholders and their expectations for the company. Additionally, the assessment provides insight into the impact of Resurs’s operations on the economy, society, people, and the environment. With the ongoing work within the CSRD, updates are being made to meet the significant requirements of double materiality, aiming to further enhance the sustainable business strategy.</p>
<p><strong><a href="https://fbrh.co.uk/get-in-touch/" target="_blank" rel="noopener"><img loading="lazy" decoding="async" class="alignright" src="https://sustaincase.com/wp-content/uploads/2024/04/UK-Principles-for-responsible-banking-PRB-assurance-iso9001-fbrh-uk-ISAE3000-ESG-GRI-SASB-ESRS.jpg" alt="" width="739" height="388" /></a></strong><strong>How did</strong> <strong>Resurs </strong><strong>work with its clients and customers to encourage sustainable practices and enable sustainable economic activities? </strong></p>
<p>In its 2023 PRB Reporting and Self-Assessment Template Resurs reports that it works with its clients and customers to encourage sustainable practices and enable sustainable economic activities as follows:</p>
<p>Resurs implements various policies, guidelines, and instructions for the bank, management, employees, and customers to optimize company operations. Key policies and guidelines include the Code of Conduct, Sustainability Policy, Environmental Policy, and Supplier Code of Conduct. Additionally, Resurs has established Responsible Marketing guidelines to positively influence this area both internally and externally. Resurs is also developing guidelines for Retail Finance Partners, categorized as “Green, Yellow, and Red” areas, to facilitate proactive work and risk minimization. Customers and clients are included in the materiality analysis, which is crucial for understanding the needs and focus areas of each stakeholder.</p>
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<p class="norm mb10 mob_centr"><strong>UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet</strong></p>
<p class="norm mb50 mob_centr">With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.</p>
<p class="norm mb20"><a href="https://fbrh.co.uk/principles-responsible-banking-assurance/" target="_blank" rel="noopener"><strong>FBRH Principles for Responsible Banking (PRB) Assurance</strong></a>:</p>
<p class="norm mb10 mob_centr">First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience</p>
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<li class="norm mb10 mob_centr">FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.</li>
<li class="norm mb10 mob_centr">FBRH builds trust. Over <a href="https://www.fbrh.co.uk/reviews" target="_blank" rel="noopener">200 reviews from top professionals</a> from around the world demonstrate our ability to build strong, trusting business relationships.</li>
<li>FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.</li>
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<p class="norm pb30 mob_centr">The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.</p>
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<p>References:</p>
<p>This case study is based on published information by Resurs, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:</p>
<p><a href="https://www.resursholding.com/en/wp-content/uploads/sites/2/2024/05/principles-for-responsible-banking-2023.pdf" target="_blank" rel="noopener">https://www.resursholding.com/en/wp-content/uploads/sites/2/2024/05/principles-for-responsible-banking-2023.pdf</a></p>
<p>Note to Resurs: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please <a href="mailto:editor@sustaincase.com" target="_blank" rel="noopener">contact us</a>.</p>
<p> </div>
<p>The post <a href="https://sustaincase.com/case-study-how-resurs-works-with-clients-and-customers-to-encourage-sustainable-practices/">Case study: How Resurs works with its clients and customers to encourage sustainable practices</a> appeared first on <a href="https://sustaincase.com">SustainCase - Sustainability Magazine</a>.</p>
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