Case study: How Resurs promotes a culture of responsible banking among its employees
Resurs Holding (Resurs), through its subsidiary Resurs Bank, is the leading retail finance provider in the Nordic region, offering payment solutions, consumer loans, savings accounts, and specialized insurance products. Since its inception in 1977, Resurs Bank has become a prominent partner for sales-driven payment and loyalty solutions within the retail and e-commerce sectors. As a result, Resurs has built a customer base of approximately six million private customers across the Nordics. The Resurs Group operates in Sweden, Denmark, Norway, and Finland, primarily serving individuals and small to medium-sized enterprises. As of the end of the fourth quarter of 2024, the Group employed 673 people and managed a loan portfolio valued at SEK 39.9 billion. Resurs is a signatory of the Principles for Responsible Banking (PRB) and is, accordingly, promoting a culture of responsible banking among its employees. Tweet This!
This case study is based on the 2024 PRB Reporting and Self-Assessment Template by Resurs prepared in relation to its implementation of the PRB, that can be found at this link. Through all case studies we aim to demonstrate what ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.
Which Principles for Responsible Banking have been addressed?
The Principles for Responsible Banking addressed in this case are:
- Principle 5: Governance & Culture
- Principle 4: Stakeholders
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- How Resurs proceeded with stakeholder identification and consultation, and
- How Resurs promotes a culture of responsible banking among its employees
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Stakeholder identification and consultation
Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.
Resurs interacts with a wide range of stakeholders daily through various channels and approaches. The bank conducts a materiality analysis every two years to stay current across multiple areas. The most recent assessment, completed in 2022, enables Resurs to identify the sustainability issues most relevant to stakeholders and understand their expectations. It also provides insights into how Resurs’ operations affect the economy, society, individuals, and the environment. As part of the ongoing CSRD initiatives, updates are being implemented to incorporate the critical concept of double materiality, with the goal of further enhancing Resurs’ strategy for sustainable business.
How does Resurs promote a culture of responsible banking among its employees?
In its 2024 PRB Reporting and Self-Assessment Template Resurs reports that it took the following actions to promote a culture of responsible banking among its employees:
The basis for guiding the bank towards responsible and sustainable operations is built upon a set of policies and guidelines. An effective internal system supports this framework through Resurs Academy, Resurs’ digital platform offering all online training modules, where all employees are mandated to complete essential training in various key areas aligned with these policies and guidelines. Furthermore, Resurs shares knowledge, best practices, and inspiration through several internal forums, including Leadership Training Camps, Sustainability Weeks, and other events.
UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet
With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.
FBRH Principles for Responsible Banking (PRB) Assurance:
First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience
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- FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
- FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
- FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.
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The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.
References:
This case study is based on published information by Resurs, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:
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