Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

ALEXBANK places great emphasis on engaging stakeholders in responsible banking, understanding their essential contribution to its sustainability efforts. The bank’s stakeholders include its Employees, Senior Management, Customers, Suppliers and Business Partners, Communities and NGOs, Governments and Regulators, and Shareholders.

ALEXBANK prioritizes key material topics across its stakeholders. For employees, the bank focuses on retention, diversity & inclusion, health & safety, data security, and integrity. Senior management emphasizes governance, ESG risk management, and integrity. For customers, ALEXBANK’s key topics include responsible lending, green finance, sustainable agribusiness, financial inclusion, data protection, and customer experience. Suppliers and business partners are engaged on integrity, responsible lending, green finance, ESG risk management, and digital accessibility, while Communities and NGOs are key to responsible lending, green finance, sustainable agribusiness, financial inclusion, and community empowerment. For governments and regulators, ALEXBANK focuses on responsible lending, green finance, environmental stewardship, governance, and data security. For shareholders, good governance and ESG risk management are key.

Partnerships for Impact

• ALEXBANK collaborates with the European Investment Bank (EIB) through various initiatives aimed at promoting sustainable development in Egypt. Under the Green Economy Financing Facility (GEFF), ALEXBANK and the EIB committed a total of $15 million to finance renewable energy adoption and energy efficiency projects in Egypt’s industrial, commercial, and agricultural sectors.
• In addition to this, in October 2024, ALEXBANK and the EIB issued a second disbursement of USD 7.5 million for sustainable energy solutions. This collaboration, supported by the European Bank for Reconstruction and Development (EBRD) and the European Union, seeks to improve energy efficiency and renewable energy adoption in privately owned commercial buildings across Egypt. Eligible businesses will receive financial incentives of up to 2% of the facility’s aggregate amount, with sub-borrowers benefiting from incentives ranging from 10% to 15%.
• ALEXBANK has partnered with Life Vision to improve the livelihoods of 400 female farmers in Upper Egypt. The project sets up Farmer Field Schools & Farm Business Schools, providing 36 training sessions over 10 months on advanced farming and irrigation practices. The training curriculum strengthens smallholders’ farmer’s capacity and productivity. In addition, participants received 5 financial literacy sessions as part of the Central Bank of Egypt’s financial inclusion initiatives.
• 36 sessions
• Total project amount: 1200000
• Direct Beneficiaries: 1161 farmers aged 36-45
• ALEXBANK, in collaboration with WFP and CBE, launched the project “Innovative Financing by the Banking Sector to transform smallholder farmers in Upper Egypt.” The project started in July 2023 in upper Egypt, specifically in Hayah Kareema villages, focusing on financing interventions to increase productivity. By December 2025, activities were implemented in 2 villages in AlMinya Governorate to improve water use efficiency and create sustainable livelihoods.
• Total Project amount: 3000000
• Total Direct Beneficiaries: 6054
• Through a partnership with GIZ Egypt, ALEXBANK seeks to promote financial inclusion in rural Egypt. This collaboration focuses on farmers in the Beni Suef and Minya governorates, providing access to ALEXBANK’s financial services and financial literacy programs. By the end of 2024, 8 financial literacy sessions were conducted as part of the Central Bank of Egypt’s financial inclusion (FI) activation. This program is intended to equip farmers with the necessary knowledge to make informed financial decisions, helping them maximize their income.
• ALEXBANK remains committed to empowering rural women entrepreneurs in agribusiness by collaborating with the Alinea International under the Opportunities for Women in Agribusiness project (OWAP). In 2023, ALEXBANK supported 50 women-led environmentally sustainable startups in the Beni Suef and Minya governorates. These women were provided with essential resources such as financial education and diverse funding sources. In a final competition held in October 2024 virtually, 10 women entrepreneurs were awarded 10k each to help expand their businesses.
• Total project amount: 100,000
• 10 awarded female-led startups
• Direct Beneficiaries: 270 (190 female & 80 male)
• In October 2024, ALEXBANK, as part of the Intesa Sanpaolo Group, signed a five-year MoU with Cassa Depositi e Prestiti S.p.A. (CDP), Italy’s National Promotion Institution. The agreement is intended to improve access to microcredit and expertise for Egyptian agricultural SMEs, promoting sustainable development in Egypt’s agribusiness sector.

How does ALEXBANK promote a culture of responsible banking among its employees?

In its 2024 PRB Reporting and Self-Assessment Template ALEXBANK reports that it took the following actions to promote a culture of responsible banking among its employees:

ALEXBANK is improving staff expertise in ESG through training and capacity-building initiatives. It advances financial inclusion by increasing access to digital products and services for underserved communities. Additionally, ALEXBANK supports Retail, Corporate, and SME clients in their ESG transition by offering customized sustainable finance solutions.

Training Topics	Percentage of Participation (%)
Introduction to Sustainable Finance	0.59%
Environment Risk Management	61.70%
Environmental & Social Risk Management	0.07%
Setting the sustainable finance strategy and goals	0.09%
Assessing the environmental & social projects to be financed	0.70%
Offering sustainable banking products and services	0.82%
Measuring the bank’s carbon footprint (because of internal activities)	0.02%
The Three Elements (Environment, Society & Governance)	0.18%
Financial Inclusion	5.07%
WMSME Gender Data, Driving Business Decisions	0.02%
Workshop on Integrating Sustainability Principles into Banking Practices	0.05%

ALEXBANK encourages financing initiatives focused on environmental sustainability and has established internal policies to oversee ESG-related portfolio risks. The bank is dedicated to sustainable operations by practicing responsible resource management and green procurement. Additionally, the Environmental and Social Risk Management System will be enhanced to strengthen risk governance, and sustainability reporting will be implemented to monitor progress and accomplishments.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by ALEXBANK, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.alexbank.com/en/retail/our-group/sustainability/publications.html

Note to ALEXBANK: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

Fidelity Bank is dedicated to maintaining strong stakeholder engagement as a fundamental element of its sustainability strategy and the application of the principles. Fidelity Bank identifies and prioritizes stakeholders according to their relevance to its operations, the extent to which the bank’s activities may affect them, and their level of interest in sustainability issues. Fidelity Bank’s engagement approach is rooted in inclusiveness, transparency, and accountability. The insights gained from these interactions help the bank conduct materiality assessments, inform policy development, and drive ongoing enhancements to its sustainability initiatives.

Key stakeholder groups and engagement methods include:

• Customers: Engaged through feedback surveys, social media, focus groups, customer service channels, relationship managers, and complaints management systems to understand their needs and expectations.
• Employees: Engaged via the intranet, staff meetings, newsletters, training sessions, surveys, performance appraisals, employee resource groups, and whistleblowing channels to foster alignment with the bank’s goals and promote a responsible workplace.
• Investors and Shareholders: Consulted through Annual General Meetings, investor presentations, sustainability reports, investor relations platforms, and analyst calls to share performance updates and strategic insights.
• Regulators: Interacted with through regulatory submissions, consultations, formal meetings, and participation in industry working groups to ensure compliance and contribute to sector policy development.
• Suppliers: Managed through audits, contractual agreements, workshops, and review meetings to promote responsible sourcing and alignment with Fidelity Bank’s ethical standards.
• Communities: Engaged via town hall meetings, collaborations with local organizations, social investment programs, and grievance mechanisms to support local development and address community concerns.
• NGOs and Civil Society: Collaborated on specific environmental and social projects and through participation in multi-stakeholder initiatives promoting sustainable development.
• Media: Engaged through press releases, briefings, interviews, and social media to ensure transparency and communicate important updates.
• Government: Interacted with relevant ministries, departments, and agencies through meetings, conferences, and joint initiatives, especially on regulatory and policy issues.
• Industry Peers: Participated in industry associations, benchmarking activities, and collaborative platforms to share knowledge and advance collective sustainability efforts.

These stakeholder engagement efforts have been vital in shaping Fidelity Bank’s sustainability strategy, enhancing transparency, and strengthening its social license to operate.

How did Fidelity Bank identify and work on strategic business opportunities to increase positive and reduce negative impacts?

In its 2024 PRB Progress Report Fidelity Bank reports that it identified and worked on strategic business opportunities to increase positive and reduce negative impacts as follows:

Fidelity Bank is unlocking new strategic business opportunities through the expansion of its sustainable finance offerings, aligning with the dual objectives of enhancing positive impacts and minimizing negative ones across its portfolio. In 2024, the bank made significant progress in inclusive finance by increasing access and strengthening engagement with underserved groups, including women, youth, MSMEs, and rural communities. Over 7,000 student accounts were opened via campus activations, while rural women received financial education and were onboarded as POS agents. The Agency Banking network expanded to over 35,000 agents with more than 7,000 POS terminals, improving financial access nationwide. Additionally, more than 6,000 women received digital skills training, empowering female-led enterprises.

To facilitate a just and low-carbon transition, Fidelity Bank increased its green finance portfolio. In 2024, the bank completed 482 transactions under green initiatives such as the Fidelity Easy Asset Lease Scheme (Solar Power) and Green Energy Financing, totaling ₦509.01 million. Fidelity Bank also provides funding to businesses implementing green initiatives across various sectors and is developing the Fidelity Green App, a digital platform that connects green product providers and consumers with embedded financing options. Further sustainable finance solutions are in development to meet rising demand.

Fidelity Bank’s sustainable finance efforts contribute to multiple SDGs, including SDG 3 (Good Health and Wellbeing), SDG 6 (Clean Water and Sanitation), SDG 8 (Decent Work and Economic Growth), SDG 9 (Industry Innovation and Infrastructure), SDG 10 (Reduced Inequalities), and SDG 17 (Partnerships for the Goals). Noteworthy initiatives include donating a solar-powered water facility serving 8,000 people, launching Fidelity Send to lower remittance costs and improve financial inclusion, and establishing a new SME Hub to foster innovation and collaboration.

The bank also plays a leading role in promoting financial literacy at the national level. As Chair and Secretariat of the Financial Literacy and Public Enlightenment Subcommittee of the Bankers’ Committee, Fidelity Bank contributes to shaping Nigeria’s financial inclusion strategy through awareness campaigns, educational programs, and stakeholder engagement.

All sustainability-related activities are guided by internal frameworks and aligned with international standards and taxonomies. Fidelity Bank’s definition of green finance is comprehensive, incorporating criteria such as alignment with designated use of proceeds in investor offer letters, adherence to international standards like the ICMA Green Bond Principles, and compliance with green taxonomies of development banks. These efforts aim to foster long-term value creation, inclusive economic growth, and climate resilience across clients and communities.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Fidelity Bank, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.fidelitybank.ng/documents/Fidelity-Bank-Sustainability-And-Climate-Report-2024.pdf

Note to Fidelity Bank: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

Fidelity Bank remains dedicated to meaningful stakeholder engagement as a fundamental part of its sustainability approach and the application of its principles. The bank identifies and prioritizes stakeholders based on their relevance to its operations, the potential impact of its activities on them, and their interest in sustainability matters. Fidelity Bank’s engagement practices are guided by the principles of inclusiveness, transparency, and accountability. Insights gained from these interactions inform the bank’s materiality assessments, influence policy decisions, and support the ongoing enhancement of its sustainability initiatives.

Key stakeholder groups and engagement methods include:

• Customers: Connected through feedback surveys, social media, focus groups, customer service channels, relationship managers, and complaints management systems to understand their needs and expectations.
• Employees: Engaged via the intranet, staff meetings, newsletters, training sessions, surveys, performance appraisals, employee resource groups, and whistleblowing channels to foster alignment with the bank’s objectives and promote a responsible workplace.
• Investors and Shareholders: Consulted during Annual General Meetings, investor presentations, sustainability reports, investor relations platforms, and analyst calls to share performance updates and strategic insights.
• Regulators: Interacted with through regulatory submissions, consultations, formal meetings, and participation in industry working groups to ensure compliance and contribute to sector policy development.
• Suppliers: Managed through audits, contractual agreements, workshops, and review meetings to promote responsible sourcing and uphold ethical standards.
• Communities: Engaged via town hall meetings, collaborations with local organizations, social investment programs, and grievance mechanisms to support local development and address community concerns.
• NGOs and Civil Society: Collaborated on specific environmental and social projects and participated in multi-stakeholder initiatives promoting sustainable development.
• Media: Engaged through press releases, briefings, interviews, and social media to ensure transparency and communicate important updates.
• Government: Interacted with relevant ministries, departments, and agencies through meetings, conferences, and joint initiatives, especially on regulatory and policy issues.
• Industry Peers: Participated in industry associations, benchmarking activities, and collaborative platforms to share knowledge and advance collective sustainability efforts.

These stakeholder engagement efforts have been vital in shaping Fidelity Bank’s sustainability strategy, enhancing transparency, and strengthening its social license to operate.

How did Fidelity Bank work with its clients and customers to encourage sustainable practices and enable sustainable economic activities?

In its 2024 PRB Progress Report Fidelity Bank reports that it works with its clients and customers to encourage sustainable practices and enable sustainable economic activities as follows:

Fidelity Bank actively engages clients and customers to promote sustainable practices and facilitate the transition toward a more inclusive and low-carbon economy. The bank’s engagement strategy integrates product innovation, awareness campaigns, policy enforcement, and ongoing client support.

Fidelity Bank maintains regular communication through calls, emails, various media platforms, and other channels to raise sustainability awareness, encourage responsible business conduct, and share pertinent information, including updates on regulatory expectations and environmental, social, and governance (ESG) best practices. As part of its lending procedures, environmental and social (E&S) conditions are incorporated into offer letters for borrowing clients. Based on the E&S risk classification of their businesses, clients are required to submit quarterly compliance reports. The bank also conducts site visits to verify compliance and provide guidance where necessary.

To enable sustainable economic activities, Fidelity Bank offers customized green financing solutions. In 2024, the bank facilitated 482 transactions through its green products, including the Fidelity Easy Asset Lease Scheme (Solar Power) and Green Energy Financing, totalling ₦509,006,379. Additionally, the bank is developing new sustainable offerings, such as the Fidelity Green App—a digital platform designed to connect providers and consumers of green products and services. Further green products are under consideration to assist clients in adopting sustainable business models.

These initiatives not only strengthen client relationships but also reinforce Fidelity Bank’s commitment to responsible banking and contribute to broader environmental and social outcomes.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Fidelity Bank, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.fidelitybank.ng/documents/Fidelity-Bank-Sustainability-And-Climate-Report-2024.pdf

Note to Fidelity Bank: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

In line with its commitment to corporate social responsibility, Orabank Group has conducted a thorough process to identify and map its stakeholders, in accordance with Principle #1 of the ISO 26000 standard. Orabank Group’s approach is grounded in GRI standards, ensuring a rigorous and standardized methodology. The process started with a review of relevant documents and a benchmarking of international and sector-specific practices, followed by an assessment of how Orabank Group engages with its stakeholders. This enabled Orabank Group to categorize its stakeholders into homogeneous groups and sub-groups, allowing for a deeper understanding of their expectations and priorities.

After completing the stakeholder mapping, the results were presented to the Steering Committee, composed of the Communications Departments from the countries where Oragroup operates. A collaborative exercise followed to assess the criticality of each stakeholder group and to validate their prioritization. This process enabled Orabank Group to concentrate its efforts on the most influential and relevant stakeholders for its sustainability initiatives.

Recognizing its role as a significant economic player, Orabank Group is committed to a proactive corporate social responsibility approach. This strategy not only helps Orabank Group contribute to the sustainable economic development of the countries where it operates but also supports the overall performance of the Group. Orabank Group incorporates the key interests of its stakeholders while adopting a pragmatic and realistic perspective on the specific challenges faced in each region and business sector.

Ultimately, the quality of service provided by Oragroup depends on several factors: the dedication of its employees, collaboration with its suppliers and partners, and the trust Orabank Group establishes with its customers, investors, and other stakeholders. Orabank Group’s business model is built on these strong relationships, which ensure the sustainability of its activities and satisfy the expectations of its stakeholders.

How does Orabank Group promote a culture of responsible banking among its employees?

In its 2024 PRB Reporting and Self-Assessment Template Orabank Group reports that it took the following actions to promote a culture of responsible banking among its employees:

Orabank Group has undertaken various initiatives to foster a culture of responsible banking among its staff. Since 2014, the Group has launched an online Corporate Social Responsibility (CSR) training program designed to raise employees’ awareness of sustainable development issues and help them integrate these principles into daily operations. This training is accessible to all staff members, with special modules tailored for customer-facing employees, focusing on incorporating ESG (Environmental, Social, and Governance) criteria into their roles. By June 2023, over 1,700 employees had completed the program, strengthening Oragroup’s collective commitment to responsible banking practices.

Meanwhile, Orabank Group has actively involved its management and leaders in promoting the CSR vision by organizing seminars and workshops aimed at clarifying strategic goals and spreading the bank’s core values. Communicating sustainability issues is a fundamental aspect of the internal management approach, helping to strengthen the teams’ dedication to the Group’s principles.

Finally, CSR is incorporated into employee performance management at Oragroup. The Group ties certain performance metrics to sustainability objectives, motivating employees to embed these principles into their everyday activities. While the specifics of compensation structures are not explicitly outlined, it is evident that integrating CSR into performance goals fosters a culture of responsible banking. Collectively, these efforts contribute to establishing Orabank Group as a proactive institution dedicated to promoting more inclusive and sustainable finance across Africa.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Orabank Group, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.orabank-reporting.fr/wp-content/uploads/2025/05/PRB-Reporting-and-Self-Assessment-ORAGROUP-ENG.pdf

Note to Orabank Group: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

Zenith Bank’s stakeholders are defined as groups or individuals with an interest in the bank and who are affected by its activities, products, or services. Zenith Bank’s stakeholders include investors, employees, customers, suppliers, communities, industry peers, local and national government agencies, media, non-governmental organizations (NGOs), and international institutions. Through a comprehensive stakeholder engagement and management process, all these groups are considered in the bank’s responsible business decision-making.

Some of the key concerns raised by Zenith Bank’s stakeholder groups include:

• Employees: health and safety, compensation and benefits, training and development, work-life balance, and employee volunteering.
• Investors: financial performance, return on investments, investor relations, sustainable finance, and transparent communication.
• Customers: information security awareness, processing time for electronic transactions, claims and dispute resolution, transaction fees and charges, updates and offers on products and services, incentives, and access to cash.
• Suppliers: policy reviews, payment cycles, adherence to signed Service Level Agreements (SLAs), complaint resolution, Environmental & Social (E&S) risk considerations, information security and privacy awareness, monitoring, and evaluation.
• Government: foreign exchange rate practices, regulatory compliance, banking reforms, effective risk management and systemic risk prevention, lending to the real sector—particularly SMEs—anti-corruption initiatives, anti-money laundering efforts, and financial inclusion.

How did Zenith Bank identify and work on strategic business opportunities to increase positive and reduce negative impacts?

In its 2024 PRB Reporting and Self-Assessment Template Zenith Bank reports that it identified and worked on strategic business opportunities to increase positive and reduce negative impacts as follows:

Climate Action — Zenith Bank’s Climate Risk Management approach enables it to effectively evaluate its climate risk exposures across its operations, credit activities, and investments. This helps the bank to identify and implement actions aimed at further reducing its carbon footprint. Additionally, Zenith Bank continues to engage stakeholders and conduct training sessions, including employee training, to explore opportunities in climate risk management for its customers.

Food Security — Projects under the 100for100 Policy on Production and Productivity (PPP) are designed to significantly boost domestic production and productivity, reduce reliance on imports, increase non-oil exports, and enhance the foreign exchange generating capacity. This initiative is carried out in collaboration with relevant stakeholders, focusing on both microeconomic and macroeconomic impacts, such as contributions to GDP and job creation.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Zenith Bank, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://digital.zenithbank.com/sustainability_report/UNEPFI-PRB-Reporting-and-Self-Assessment-2024.pdf

Note to Zenith Bank: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

At Wema Bank, stakeholders play an essential role in advancing the bank’s sustainability initiatives. Wema Bank has recognized its key stakeholder groups as investors and shareholders, employees, customers, suppliers and vendors, local communities, partners such as NGOs and social enterprises, government and regulatory bodies, and the media. Ongoing engagement with these groups enables Wema Bank to identify their priorities and gather valuable insights to effectively address their concerns. Collaborating with stakeholders also helps the bank achieve its strategic objectives.

Wema Bank’s stakeholder engagement activities are customized to suit each group, ranging from formal meetings to informal interactions. Through these engagements and its dedication to enhancing lives and creating value for stakeholders, Wema Bank focuses on prioritizing and improving the key areas identified.

Wema Bank’s stakeholder engagement processes and materiality matrix are clearly articulated in its report.

How did Wema Bank identify and work on strategic business opportunities to increase positive and reduce negative impacts?

In its 2024 PRB Report Wema Bank reports that it identified and worked on strategic business opportunities to increase positive and reduce negative impacts as follows:

1. Microlending: Wema Bank has expanded access to financial services and loans for underserved populations through microloans accessible via USSD. This initiative promotes financial inclusion, supports economic growth, and helps reduce inequality.
2. Impact Financing: Wema Bank has increased its focus on green financing by offering loans and financial products that support environmentally sustainable projects. This includes funding for renewable energy initiatives, energy-efficient infrastructure, and sustainable agriculture.
3. Sustainable Development Goals (SDGs) Alignment: Wema Bank’s business strategy is closely aligned with the SDGs, ensuring that its lending and investment decisions contribute to sustainable development. The bank prioritizes projects that generate positive social and environmental impacts.
4. Environmental and Social Risk Management: Wema Bank has implemented comprehensive and robust environmental and social risk management frameworks to assess and mitigate potential negative impacts of its lending and investment activities. This includes conducting environmental impact assessments for high-risk projects and promoting sustainable practices among clients, ensuring that its business operations contribute positively to society and the environment.
5. Stakeholder Engagement: Wema Bank actively engages with stakeholders—including customers, employees, and community members—to understand their needs and expectations. This collaborative approach helps the bank identify new opportunities for positive impact and make sure that its initiatives are aligned with societal goals.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Wema Bank, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://wemaprodstorage.blob.core.windows.net/report-upload/638991399040206013_2024_sustainability_report_Wema_Bank.pdf

Note to Wema Bank: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

Proactively and responsibly engage, consult, and collaborate with stakeholders to support the achievement of the bank’s objectives.

BOAD is committed to listening to the expectations of its stakeholders. The bank actively engages with key stakeholders, including member countries, the private sector, investors, employees, and regulators. Their insights are vital for understanding the impacts, risks, and opportunities related to the sustainability issues BOAD addresses.

In 2023, the bank conducted a stakeholder consultation to update its materiality matrix and develop its CSR strategic plan for 2025-2029. This process offered an opportunity to review and refresh previously identified issues and to reassess their relevance from the stakeholders’ perspectives.

For the questionnaire on the bank’s economic performance, BOAD collaborated and consulted with the following stakeholders:

• BOAD management (President, Vice-presidents, President’s advisors, directors, deputy directors)
• Ministry members
• Other stakeholders (clients, ministry officials, companies, and business leaders)

For the stakeholder priorities questionnaire, the panel consisted of:

• Employees at headquarters and resident missions
• Internal consultants
• Public companies
• Financial institutions, private sector enterprises, local authorities, SMEs, VSEs, artisans, and others

Regarding suppliers and service providers, efforts are currently underway to develop a responsible purchasing policy that will set out the standards and expectations they must adhere to. In its dealings with suppliers, the bank commits to:

• tirelessly combating all forms of corruption and illicit commercial activities, such as plagiarism, counterfeiting, dumping, and others
• guaranteeing the fulfilment of all contractual obligations, ensuring they are fair and equitable
• considering the expectations of partners, beneficiaries, and suppliers, and prioritizing the swift resolution of complaints and disputes
• ensuring that it does not collaborate with partners whose practices lack responsibility
• actively promoting Corporate Social Responsibility within its areas of influence

Regarding media engagement, including podcasts, interviews, and contributions to articles;

In terms of partnerships, BOAD is actively involved in the Task Force on Nature-related Financial Disclosures (TNFD) and the Task Force on Climate-related Financial Disclosures (TCFD). The bank is also accredited to three financial mechanisms: the Green Climate Fund and the Adaptation Fund under the United Nations Framework Convention on Climate Change (UNFCCC), as well as the Global Environment Facility (GEF) under five conventions, including the Convention on Biological Diversity (CBD), the UNFCCC, the Stockholm Convention on Persistent Organic Pollutants, the United Nations Convention to Combat Desertification (UNCCD), the Minamata Convention on Mercury, and the Agreement on Biological Diversity Beyond the Limits of National Jurisdiction (BBNJ).

BOAD has become a member of the Finance In Common Coalition (FICS) on Gender, which is co-chaired by UN Women and the African Development Bank (AfDB). Through this partnership, BOAD is dedicated to collaborating with other member development banks and financial institutions to enhance coordination and mobilization efforts in support of combating gender inequality and promoting the empowerment of women and girls within the global financial system. This new commitment marks a significant advancement in the institution’s efforts to implement transformative gender policies at both the institutional and organizational levels.

BOAD and Africa50 have partnered to develop and co-finance green infrastructure across Africa. A formal agreement has been signed to attract capital from institutional investors for African infrastructure projects and to identify initiatives suitable for co-financing. As part of this collaboration, both organizations have reaffirmed their commitment to work together on financing and developing bankable projects, including climate-resilient infrastructure, to promote sustainable growth and support the energy transition in African nations.

In August 2024, BOAD successfully raised €100 million to support climate change mitigation initiatives in West Africa by subscribing to the first hybrid bond issued by a multilateral bank specifically dedicated to this purpose.

BOAD is also currently exploring the possibility of joining the Equator Principles, the Poseidon Principles, and the Global Compact.

How did BOAD identify and work on strategic business opportunities to increase positive and reduce negative impacts?

In its 2024 PRB Annual Report BOAD reports that it identified and worked on strategic business opportunities to increase positive and reduce negative impacts as follows:

In a context where social and environmental responsibility is increasingly vital for growth and differentiation, BOAD is proactively identifying and developing strategic business opportunities that aim to maximize positive impacts while minimizing negative externalities.

As part of this approach, the bank has received a €506 million guarantee from the Multilateral Investment Guarantee Agency (MIGA). With a maximum duration of fifteen years, this guarantee is a crucial tool for securing financing for projects with significant environmental and social impacts. It mitigates the risk of default by a regional development bank, thereby enhancing investor and financial partner confidence in BOAD’s commitment to sustainable development.

This initiative highlights the international recognition of BOAD’s strategic role as a key player in development financing within the WAEMU region. BOAD remains dedicated to implementing sustainable and innovative financial solutions that turn challenges into opportunities for shared growth.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by BOAD, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://admin.boad.org/wp-content/uploads/2025/08/RAPPORT-BOAD-PRB-ANG.pdf

Note to BOAD: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

In fulfilling its governance duties, FirstRand’s board adopts an inclusive stakeholder approach that considers the legitimate needs, interests, and expectations of key stakeholders, including:

• Regulators
• Government departments
• Revenue authorities
• The investor community
• Employees
• Customers
• Suppliers
• The broader society

FirstRand recognizes the crucial role its stakeholders—such as employees, shareholders, customers, partners, suppliers, regulators, and society—play in its ongoing success. The board strives to understand these stakeholders’ requirements and carefully considers their legitimate needs and interests when performing its duties. Engagement with internal and external stakeholders ensures the Group remains informed of and responsive to material issues.

Ultimately responsible for stakeholder engagement is the board’s social, ethics, and transformation committee (Setcom). While stakeholder management is proactive and decentralized—reflecting FirstRand’s multi-brand strategy—the group’s governance structures are designed to escalate significant stakeholder concerns to appropriate group committees for resolution.

To ensure effective engagement, appropriate mandates, and risk management, the group has established guidelines and policies governing interactions with specific stakeholder groups.

In identifying focus areas aligned with the Principles, the Group also incorporated qualitative feedback from relevant stakeholders, including customers, investors, suppliers, NGOs, employees, and senior management.

Climate change

FirstRand has committed to engaging the following clients on climate change:

• The top 100 corporate clients in 2022
  • The top 200 corporate clients in 2023
  • Three million retail clients by 2025

The climate change strategies report provides updates based on insights gained from client engagement, including the progress of the top 100 clients compared to the previous year and the climate risk awareness of RMB’s top 300 clients.

To support the Group’s goal of educating and raising awareness among three million retail FNB customers by June 2025, FNB introduced nav» Earth in August 2023. This platform-based tool, accessible via the banking app under the “navigate life” section, educates customers about climate change, their carbon footprint, energy conservation, energy efficiency, and renewable energy through the “Carbon coach” feature. The coach aims to guide customers toward sustainable practices and ease the stress of South Africa’s energy crisis.

How did FirstRand identify and work on strategic business opportunities to increase positive and reduce negative impacts?

In its 2024 PRB Reporting and Self-Assessment Template FirstRand reports that it identified and worked on strategic business opportunities to increase positive and reduce negative impacts as follows:

Please refer to section 2.1(c) of FirstRand’s 2024 PRB Reporting and Self-Assessment Template for a detailed overview of the business opportunities (strategic initiatives) identified as aligned with each focus area.

The FirstRand Report to Society highlights numerous existing products and services, as well as new offerings that have been developed. The climate change strategies report provides detailed information on initiatives related to sustainable and transition finance, along with investment activities.

Some examples include:

• Green and olive assets accounted for 4% and 8% of South Africa’s core advances, respectively, as at 30 June 2024.
• R478 million was extended through EcoEnergy home loans (EDGE-certified) during the 2024 financial year.
• R1.2 billion was provided to FNB commercial customers for renewable energy and energy-efficiency infrastructure (total installed capacity of 71MW) in the 2024 financial year.
• To date, the Group has facilitated R157.1 billion in sustainable and transition finance.
• FNB’s lending to South African SMEs in the 2024 financial year amounted to R53.9 billion.
• R1.1 billion was allocated to agricultural transformation structures during the 2024 financial year.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by FirstRand, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.firstrand.co.za/media/investors/policies-and-practice/pdf/firstrand-principles-for-responsible-banking-self-assessment-template-2024.pdf

Note to FirstRand: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

As part of its dedication to corporate social responsibility, Orabank has conducted comprehensive work to identify and map its stakeholders in accordance with Principle #1 of the ISO 26000 standard. Orabank’s approach is grounded in GRI standards, ensuring a thorough and standardized methodology. The process began with a document review and benchmarking at both the international and sectoral levels, followed by an assessment of how Orabank engages with its stakeholders. This enabled Orabank to segment its stakeholders into homogeneous groups and sub-groups, facilitating a deeper understanding of their expectations and priorities.

After completing the stakeholder mapping, the results were presented to the Steering Committee, composed of the Communications Departments from the countries where Oragroup operates. A collaborative exercise was then undertaken to evaluate the importance of each stakeholder group and validate the prioritization. This process allowed Orabank to concentrate its efforts on the most influential and relevant stakeholders for its sustainability initiatives.

Recognizing its role as a significant economic actor, Orabank is committed to a proactive corporate social responsibility approach. This strategy not only helps Orabank contribute to the sustainable economic development of the countries in which it operates but also supports the overall performance of the Orabank Group. Orabank incorporates the key interests of its stakeholders while adopting a pragmatic and realistic perspective on the specific challenges faced within each region and business sector.

Ultimately, the quality of service provided by Oragroup depends on several factors: the dedication of its employees, collaboration with its suppliers and partners, and the trust built with customers, investors, and other stakeholders. Orabank’s business model is rooted in these strong relationships, which guarantee the sustainability of its activities and the satisfaction of its stakeholders.

How did Orabank identify and work on strategic business opportunities to increase positive and reduce negative impacts?

In its 2024 PRB Reporting and Self-Assessment Template Orabank reports that it identified and worked on strategic business opportunities to increase positive and reduce negative impacts as follows:

Orabank Group is deeply committed to promoting responsible and sustainable finance across West Africa. In 2022, Orabank signed the Principles for Responsible Banking and plans to join the Green Fund initiative in Central Africa, opening new opportunities to finance environmental and social projects. As a responsible organization, Orabank recognizes significant development potential in energy transition, particularly through supporting renewable energy generation and minimizing environmental impacts in vital sectors such as mobility and firewood consumption. To this end, Orabank has introduced financial products like Cap Energie and Cap Bleu to assist businesses in managing energy and water sustainably, and is actively working to expand its financing solutions to include projects aimed at reducing local emissions and improving air quality. However, these opportunities also present notable challenges, including the need to develop effective monitoring, measurement, and control systems, as well as to enhance employee training to ensure proper ESG impact management. In the short term, Orabank aims to strengthen its strategy and equip itself with the tools necessary to track and evaluate the performance of its initiatives. Looking ahead, Orabank aspires to become a leading player in sustainable finance in Africa, actively supporting energy transition and social inclusion through tangible, measurable projects. Orabank’s employees, the Orabankers, are central to this vision, and it is vital to fully involve them in Orabank’s CSR efforts to ensure that its commitment to sustainable development is integrated at every level of the organization.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by Orabank, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.orabank-reporting.fr/wp-content/uploads/2025/05/PRB-Reporting-and-Self-Assessment-ORAGROUP-ENG.pdf

Note to Orabank: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

ALEXBANK highly values stakeholder engagement in promoting responsible banking and recognizes their vital role in advancing its sustainability efforts. The bank’s stakeholders include Employees, Senior Management, Customers, Suppliers and Business Partners, Communities and NGOs, Governments and Regulators, and Shareholders.

ALEXBANK emphasizes key material topics relevant to each stakeholder group. For employees, the focus is on retention, diversity and inclusion, health and safety, data security, and integrity. Senior management concentrates on governance, ESG risk management, and maintaining integrity. Customer priorities encompass responsible lending, green finance, sustainable agribusiness, financial inclusion, data protection, and delivering an exceptional customer experience. Suppliers and business partners are engaged on issues such as integrity, responsible lending, green finance, ESG risk management, and digital accessibility. Communities and NGOs play a crucial role in areas like responsible lending, green finance, sustainable agribusiness, financial inclusion, and community empowerment. Regarding governments and regulators, the bank emphasizes responsible lending, green finance, environmental stewardship, governance, and data security. Lastly, for shareholders, strong governance and effective ESG risk management are of paramount importance.

Partnerships for Impact

• ALEXBANK collaborates with the European Investment Bank (EIB) through various initiatives intended to promote sustainable development in Egypt. Under the Green Economy Financing Facility (GEFF), ALEXBANK and the EIB committed a total of $15 million to finance renewable energy adoption and energy efficiency projects in Egypt’s industrial, commercial, and agricultural sectors.
• In addition to the above, in October 2024, ALEXBANK and the EIB issued a second disbursement of USD 7.5 million for sustainable energy solutions. This collaboration, supported by the European Bank for Reconstruction and Development (EBRD) and the European Union, seeks to enhance energy efficiency and renewable energy adoption in privately owned commercial buildings across Egypt. Eligible businesses will receive financial incentives of up to 2% of the facility’s aggregate amount, with sub-borrowers benefiting from incentives ranging from 10% to 15%.
• ALEXBANK has partnered with Life Vision to improve the livelihoods of 400 female farmers in Upper Egypt. The project sets up Farmer Field Schools & Farm Business Schools, offering 36 training sessions over 10 months on advanced farming and irrigation practices. The training curriculum enhances smallholders’ farmer’s capacity and productivity. Additionally, the participants received 5 financial literacy sessions as part of the Central Bank of Egypt’s financial inclusion initiatives.
• 36 sessions
• Total project amount: 1200000
• Direct Beneficiaries: 1161 farmers aged 36-45
• ALEXBANK, in collaboration with WFP and CBE, launched the project “Innovative Financing by the Banking Sector to transform smallholder farmers in Upper Egypt.” The project commenced in July 2023 in upper Egypt, specifically in Hayah Kareema villages, focusing on financing interventions to increase productivity. By December 2025, activities will be implemented in 2 villages in AlMinya Governorate to improve water use efficiency and create sustainable livelihoods.
• Total Project amount: 3000000
• Total Direct Beneficiaries: 6054
• Through a partnership with GIZ Egypt, ALEXBANK is actively promoting financial inclusion in rural Egypt. This collaboration focuses on farmers in Beni Suef and Minya governorates, offering access to ALEXBANK’s financial services and financial literacy programs. By the end of 2024, 8 financial literacy sessions were conducted as part of the Central Bank of Egypt’s financial inclusion (FI) activation. This program aimed to equip farmers with the necessary knowledge to make informed financial decisions, helping them maximize their income.
• ALEXBANK remains committed to empowering rural women entrepreneurs in agribusiness by collaborating with the Alinea International under the Opportunities for Women in Agribusiness project (OWAP). In 2023, ALEXBANK supported 50 women-led environmentally sustainable startups in Beni Suef and Minya governorates. These women were provided with essential resources such as financial education and diverse funding sources. In a final competition held in October 2024 virtually, 10 women entrepreneurs were awarded 10k each to help expand their businesses.
• Total project amount: 100,000
• 10 awarded female-led startups
• Direct Beneficiaries: 270 (190 female & 80 male)
• In October 2024, ALEXBANK, as part of Intesa Sanpaolo Group, signed a five-year MoU with Cassa Depositi e Prestiti S.p.A. (CDP), Italy’s National Promotion Institution. This agreement seeks to improve access to microcredit and expertise for Egyptian agricultural SMEs, promoting sustainable development in Egypt’s agribusiness sector.

How did ALEXBANK work with its clients and customers to encourage sustainable practices and enable sustainable economic activities?

In its 2024 Sustainability Report ALEXBANK reports that it works with its clients and customers to encourage sustainable practices and enable sustainable economic activities as follows:

ALEXBANK is fostering a culture of responsible banking among its relationship managers by offering targeted training on sustainable finance, circular economy, and financial inclusion to enhance their understanding of these areas. These initiatives aim to prepare relationship managers for client engagement, especially in sectors such as fruit and vegetable processing, wholesale food, beverages, and tobacco, enabling them to better understand client needs and develop customized products that will support them in their transition. Additionally, ALEXBANK intends to enhance client engagement by raising awareness of sustainability and of the broader social and national impacts of their business activities.

 

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

 

References:

This case study is based on published information by ALEXBANK, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.alexbank.com/en/retail/our-group/sustainability/publications.html

Note to ALEXBANK: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.