IIAC Archives - SustainCase - Sustainability Magazine Insights on how you can protect the environment, maintain and increase the value of your company, through a structured CSR/Sustainability process with the use of the GRI Standards. Learn how Today's Best-Run Companies are achieving Economic, Social, and Environmental Success - and How You Can Too... Mon, 24 Jul 2023 05:56:02 +0000 en-US hourly 1 https://wordpress.org/?v=7.0.1 Case study: How IIAC creates economic value for its stakeholders https://sustaincase.com/case-study-how-iiac-creates-economic-value-for-its-stakeholders/ Mon, 24 Jul 2023 05:56:02 +0000 https://ccprowebs.com/new-sustaincase.com/?p=15256 Incheon International Airport Corporation (IIAC) was established for the purpose of smooth air transportation through efficient construction, management and operation of Incheon International Airport, and for the goal of contributing to Korea’s economic development. This case study is based on the 2020/2021 Sustainability Report by IIAC, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.  IIAC seeks […]

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]]> Incheon International Airport Corporation (IIAC) was established for the purpose of smooth air transportation through efficient construction, management and operation of Incheon International Airport, and for the goal of contributing to Korea’s economic development. Creating and sharing value with employees and all its stakeholders, is a top priority for IIAC.  Tweet This!

This case study is based on the 2020/2021 Sustainability Report by IIAC, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing. 

IIAC seeks to utilise ESG (environmental, social and governance issues) so as to create long-term, sustainable economic and social value for its stakeholders. In order to create economic value for its stakeholders IIAC took action to:

  • create economic value for employees
  • create economic value for partners
  • create economic value for shareholders and investors
  • create economic value for the local community

What are the material issues the company has identified?

In its 2020/2021 Sustainability Report IIAC identified a range of material issues, such as response to COVID-19, ethical and legal compliance, establishment of safe airport, risk management, reinforcement of governance transparency and expertise. Among these, creating economic value for its stakeholders stands out as a key material issue for IIAC.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process s of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups IIAC engages with:

Stakeholder Group                Method of engagement
Korean Nationals, customers

 

 ·      Survey on innovation (7,886 respondents)

·      Voice of Customers (VOC) (2,589 cases)

·      SNS such as YouTube, Facebook, etc. (7 cases)

·      Innovative citizen participation group (34 persons /4 times)

·      Customer committee (33 persons /2 times)

·      Innovative citizen participation Hackathon competition (27 cases
Government, relevant agencies, local society

 

 ·      K-Airport Quarantine Platform (Regular)

·      Work contact channel with the government (Regular)

·      Innovative local resident group (30 persons/9 times)

·      Demand Recovery Committee (12 companies)

·      New Public Innovation Council (4 companies)

·      Airport Economic Zone Implementation Council (9 companies)
Employees, labour union

 

 

 ·      Innovative Idea Competition (100 cases)

·      Online proposal board (20 cases)

·      Open innovation implementation group (123 persons)

·      Emergency management planning meeting (weekly)

·      New discussion on methods of overcoming COVID-19 crisis (83 cases)

·      Labour-management meeting & council (16 times)
Vendors, small-medium sized enterprises, subsidiaries

 

 

 ·      SNS such as Kakao Channel (35,000 persons)

·      Chatbot & SLM(Regular)

·      Survey (2 times), Happy Call (4 times)

·      ‘Fly Together’ conference (31 companies)

·      New Corporate Group Response Centre (Regular)

·      Meeting for each position in IIAC-Subsidiary (Monthly)

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics IIAC engaged with its stakeholders through an online survey.

What actions were taken by IIAC to create economic value for its stakeholders?

In its 2020/2021 Sustainability Report IIAC reports that it took the following actions for creating economic value for its stakeholders:

  • Creating economic value for employees
  • In 2020, IIAC paid KRW 164 billion in employee costs.
  • Creating economic value for partners
  • In 2020, IIAC paid KRW 569 billion in outsourcing costs.
  • Creating economic value for shareholders and investors
  • In 2020, IIAC paid KRW 38.6 billion in interests.
  • Creating economic value for the local community
  • In 2020, IIAC paid KRW 12.4 billion in contributions.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed

Disclosure 201-1 Direct economic value generated and distributed corresponds to:

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.
References:

This case study is based on published information by IIAC, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.airport.kr/co_file/ko/file01/SR_2021_eng.pdf

Note to IIAC: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How IIAC creates economic value for its stakeholders appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How IIAC improves employees’ quality of life https://sustaincase.com/case-study-how-iiac-improves-employees-quality-of-life/ Tue, 30 Jul 2019 15:01:38 +0000 https://ccprowebs.com/new-sustaincase.com/?p=9889 Incheon International Airport is the gateway to Korea, accounting for 3/4 of the arrivals to and departures from the country, with 90 airlines that connect 186 cities around the globe and 40,000 airport employees. As a responsible airport corporation striving to grow with its people, This case study is based on the 2016 Social Responsibility Report by IIAC published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on […]

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]]> Incheon International Airport is the gateway to Korea, accounting for 3/4 of the arrivals to and departures from the country, with 90 airlines that connect 186 cities around the globe and 40,000 airport employees. As a responsible airport corporation striving to grow with its people, IIAC takes various initiatives aimed at improving its employees’ quality of life.  Tweet This!

This case study is based on the 2016 Social Responsibility Report by IIAC published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

Effectively improving its employees’ quality of life by enabling employees to balance work and family, providing flexible working hours and reducing overtimes, among others, is a top priority for IIAC. In order to improve employees’ quality of life IIAC took action to:

  • reduce customary overtimes
  • offer flexible working hours
  • create a family-friendly working environment
  • promote occupational health and safety

What are the material issues the company has identified?

In its 2016 Social Responsibility Report IIAC identified a range of material issues, such as anti-corruption, compliance with social regulations, customer safety and health, compliance with environmental regulations, customer privacy protection. Among these, improving employees’ quality of life stands out as a key material issue for IIAC.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups IIAC engages with:

Stakeholder Group                Method of engagement
The People/National Assembly

 

 ·      Homepage

·      Corporate news letter

·      Business report

·      Investor relations

·      ALIO
Government

 

 ·      Homepage

·      Corporate news letter

·      Business report

·      Investor relations

·      ALIO
Media

 

 ·      Homepage

·      Corporate news letter

·      Business report

·      Investor relations

·      ALIO
Local community ·      Volunteers

·      Committee for specialised business for local schools
Employee/family ·      Conversation with CEO

·      Vision workshop

·      VOE

·      Labour-management meeting

·      HR Ombudsman
Labour union ·      Conversation with CEO

·      Vision workshop

·      VOE

·      Labour-management meeting

·      HR Ombudsman
Business partners ·      Meeting with representatives

·      Middle management meeting

·      Site management meeting with 2nd tier business partners

·      Communication workshop
In-house retailers ·      Service improvement committee

·      Airline operation committee

·      Business facility operator meeting

·      Free-trade zone operation committee
Airport users including

passengers

 ·      VOC customer committee

·      SNS

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics IIAC engaged with its stakeholders through an on-line stakeholder survey among business partners/ construction companies, employees, in-house retailers/ logistics companies, customers, the local community and airline/ ground staff. Stakeholders were asked to rank issues according to importance, on a 5-point scale.

What actions were taken by IIAC to improve employees’ quality of life?

In its 2016 Social Responsibility Report IIAC reports that it took the following actions for improving employees’ quality of life:

  • Reducing customary overtimes
  • IIAC seeks to reduce customary overtimes so as to improve employees’ quality of life and create a happier workplace. Accordingly, IIAC implemented the refresh and recharge (5 consecutive days of leave) vacations, to encourage its employees to take days off, and designated every Wednesday as no-overtime day. Additionally, IIAC introduced the Smart Work System, increasing work efficiency by dispensing of unnecessary work procedures. IIAC is monitoring these programmes, to make sure that they are effectively improving employees’ quality of life.
  • Offering flexible working hours
  • To support a balance between work and family IIAC implements various forms of flexible working hours, to cater to the needs of child-rearing employees, long-distance commuters, students, and employees with health concerns. Application procedures for flexible working hours were, however, complicated, and IIAC established the one-stop flexible working hour registration system, to facilitate application and approval. IIAC also updated its flexible working hour system, to improve its effectiveness. Before the update, flexible working hours had employees work 3 – 6 hours a day, 5 days a week. After the update, employees can choose to work on any 3 days of the week, for a total of 25 hours.
  • Creating a family-friendly working environment
  • IIAC has created and supports a family-friendly culture that enables its employees to balance work and family. Accordingly, IIAC has implemented 119 dinner campaign and family days to create a culture conducive to family life, and has also implemented the “change over plan” (enabling transition from maternity leave to child-rearing leave), installed nursery homes at the workplace, and reduced working hours for pregnant employees. In addition, IIAC encourages its male employees to also take parental leave, to lessen the burden of child care.
  • Promoting occupational health and safety
  • IIAC implements various support programmes to improve employees’ occupational health and safety. For example, IIAC established the Occupational Health and Safety Committee, jointly run by labour and management, which makes key decisions regarding employee health and safety in order to prevent industrial accidents and provide a safe work environment. Additionally, IIAC provides safety education to employees for at least one hour every month on the Safety Check Day (more than 3 hours each quarter). IIAC also provides professional services that include an annual medical check-up and a biannual complete check-up, follow-up examination for select conditions, and consultation with doctors. In addition, IIAC has introduced the EAP (Employee Assistance Programme) to measure and manage employees’ stress levels (8 times a year), to care for employees’ mental health as well.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employees

2) Disclosure 401-3 Parental leave

3) Disclosure 403-1 Workers representation in formal joint management–worker health and safety committees

 

Disclosure 401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employees corresponds to:

  • Sustainable Development Goal (SDG) 8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
  • Business theme: Earnings, wages and benefits

Disclosure 401-3 Parental leave corresponds to:

Disclosure 403-1 Workers representation in formal joint management–worker health and safety committees corresponds to:

  • Sustainable Development Goal (SDG) 8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
  • Business theme: Occupational health and safety

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

 

References:

1) This case study is based on published information by IIAC, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) http://www.fbrh.co.uk/en/global-reporting-initiative-gri-g4-guidelines-download-page

3) https://g4.globalreporting.org/Pages/default.aspx

4) https://www.globalreporting.org/standards/gri-standards-download-center/

Note to IIAC: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How IIAC improves employees’ quality of life appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How IIAC advances labour-management relations https://sustaincase.com/case-study-how-iiac-advances-labour-management-relations/ Tue, 21 May 2019 06:44:40 +0000 https://ccprowebs.com/new-sustaincase.com/?p=9476 Incheon International Airport has established itself as a world class airport and as the gateway to Korea, with 90 airlines connecting 186 cities worldwide. Accordingly, recognising the hard work by all of its 40,000 employees that enable the airport to fulfill its responsibilities to its customers and society, This case study is based on the 2016 Social Responsibility Report by IIAC published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most […]

The post Case study: How IIAC advances labour-management relations appeared first on SustainCase - Sustainability Magazine.

]]> Incheon International Airport has established itself as a world class airport and as the gateway to Korea, with 90 airlines connecting 186 cities worldwide. Accordingly, recognising the hard work by all of its 40,000 employees that enable the airport to fulfill its responsibilities to its customers and society, Incheon International Airport Corporation (IIAC) seeks to create a win-win labour management culture.  Tweet This!

This case study is based on the 2016 Social Responsibility Report by IIAC published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

To promote the constant and consistent communication between labour and management IIAC has established various communication channels, and always consults the labour union prior to making changes to business or organisation that will affect working conditions. In order to advance labour-management relations IIAC took action to:

  • establish a labour union
  • update labour relations strategies
  • set up communication channels
  • prevent labour-management conflicts

What are the material issues the company has identified?

In its 2016 Social Responsibility Report IIAC identified a range of material issues, such as anti-corruption, compliance with social regulations, customer safety and health, noise management, employee training and education. Among these, advancing labour-management relations stands out as a key material issue for IIAC.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups IIAC engages with:

Stakeholder Group                Method of engagement
The People/National Assembly

 

 ·      Homepage

·      Corporate news letter

·      Business report

·      Investor relations

·      ALIO
Government

 

 ·      Homepage

·      Corporate news letter

·      Business report

·      Investor relations

·      ALIO
Media

 

 ·      Homepage

·      Corporate news letter

·      Business report

·      Investor relations

·      ALIO
Local community ·      Volunteers

·      Committee for specialised business for local schools
Employee/family ·      Conversation with CEO

·      Vision workshop

·      VOE

·      Labour-management meeting

·      HR Ombudsman
Labour union ·      Conversation with CEO

·      Vision workshop

·      VOE

·      Labour-management meeting

·      HR Ombudsman
Business partners ·      Meeting with representatives

·      Middle management meeting

·      Site management meeting with 2nd tier business partners

·      Communication workshop
In-house retailers ·      Service improvement committee

·      Airline operation committee

·      Business facility operator meeting

·      Free-trade zone operation committee
Airport users including

passengers

 ·      VOC customer committee

·      SNS

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics IIAC conducted an on-line stakeholder survey among business partners/ construction companies, employees, in-house retailers/ logistics companies, customers, the local community and airline/ ground staff, asking stakeholders to rank issues according to importance.

What actions were taken by IIAC to advance labour-management relations?

In its 2016 Social Responsibility Report IIAC reports that it took the following actions for advancing labour-management relations:

  • Establishing a labour union
  • IIAC Labour Union was established in 1995, and it is a member of the Federation of Korean Public Industry Trade Unions in the Federation of Korean Trade Unions. All employees with job Level 3 or lower are eligible for membership and, of the total 959 persons eligible to be a member, 957 (99%) have joined the labour union. IIAC complies with domestic and foreign labour laws, and always consults the labour union before making changes to business or organisation that will cause a material change to working conditions and employment.
  • Updating labour relations strategies
  • IIAC updated its strategies for advancing labour-management relations, to carry out government policy initiatives and increase employee morale, while fulfilling its social responsibilities. IIAC’s labour-management strategy aims to “create a labor-management relationship that is beneficial to the employees, corporate, and the People.” To achieve this goal, IIAC identified four strategic tasks: 1) upgrading and implementing a labour-management relations strategy, 2) creating output through sound labour-management relations, 3) promoting constant labour-management communication and improved relationship management, and 4) actively implementing government policy initiatives.
  • Setting up communication channels
  • To promote a consistent communication between the labour and management, IIAC has established several communication channels, including official meetings such as the Labour-Management meeting and Labour-Management Representatives meeting. Additional channels include top-down, bottom-up, two-way, and on/ off-line communication. IIAC also launched the “Online Proposal Bulletin”, to enable open communication regarding irrational customs, inefficient systems, work, and culture. Likes and dislikes functions and response functions available on the bulletin, make it a creative and constructive forum for discussion. In addition, IIAC further solidifies sound labour-management relations by holding on-demand working level meetings and joint workshops.
  • Preventing labour-management conflicts
  • IIAC seeks to prevent labour-management conflicts by forming a common understanding between labour and management. Accordingly, IIAC has established and implements an optimised salary peak programme in advance, in response to the government’s introduction of the Salary Peak Programme for Public Corporations. To boost employee morale after the implementation of normalisation measures for reckless management, IIAC also implemented various innovative campaigns and systems. These include the 337 Campaign, compressed workweek, recharge vacations, and celebrating Department Days to improve employees’ work ethic and mutual understanding. As a result, no labour disputes took place during the reporting period.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 402-1 Minimum notice periods regarding operational changes

 

Disclosure 402-1 Minimum notice periods regarding operational changes corresponds to:

  • Sustainable Development Goal (SDG) 8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
  • Business theme: Labor/management relations

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

 

References:

1) This case study is based on published information by IIAC, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) http://www.fbrh.co.uk/en/global-reporting-initiative-gri-g4-guidelines-download-page

3) https://g4.globalreporting.org/Pages/default.aspx

4) https://www.globalreporting.org/standards/gri-standards-download-center/

Note to IIAC: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How IIAC advances labour-management relations appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How IIAC builds trust with local communities https://sustaincase.com/case-study-how-iiac-builds-trust-with-local-communities/ Mon, 14 Jan 2019 08:02:18 +0000 https://ccprowebs.com/new-sustaincase.com/?p=8558 After opening in 2001, Incheon International Airport has become the gateway to Korea, handling 3/4 of the arrivals to and departures from the country. With 90 airlines connecting 186 cities worldwide, having served almost 50 million passengers in 2015, This case study is based on the 2016 Social Responsibility Report by IIAC published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and […]

The post Case study: How IIAC builds trust with local communities appeared first on SustainCase - Sustainability Magazine.

]]>

After opening in 2001, Incheon International Airport has become the gateway to Korea, handling 3/4 of the arrivals to and departures from the country. With 90 airlines connecting 186 cities worldwide, having served almost 50 million passengers in 2015, Incheon International Airport Corporation (IIAC) seeks to grow as an institution trusted and respected by the people through its culture of sharing.  Tweet This!

This case study is based on the 2016 Social Responsibility Report by IIAC published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

Layout 1

Abstract

IIAC is constantly carrying out intensive social contribution activities in various areas, to improve the quality of life for local residents and set up a communication channel with local communities. In order to build trust with local communities IIAC took action to:

  • promote education
  • support environmental sustainability
  • promote culture and social welfare

What are the material issues the company has identified?

In its 2016 Social Responsibility Report IIAC identified a range of material issues, such as corporate transparency and ethical management, product and service safety, win-win growth, employee welfare and rights, prevention of environmental pollution. Among these, building trust with local communities stands out as a key material issue for IIAC.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups IIAC engages with:

Stakeholder Group                Method of engagement
The People/National Assembly

 

 ·      Homepage

·      Corporate news letter

·      Business report

·      Investor relations

·      ALIO
Government

 

 ·      Homepage

·      Corporate news letter

·      Business report

·      Investor relations

·      ALIO
Media

 

 ·      Homepage

·      Corporate news letter

·      Business report

·      Investor relations

·      ALIO
Local community ·      Volunteers

·      Committee for specialised business for local schools
Employee/family ·      Conversation with CEO

·      Vision workshop

·      VOE

·      Labour-management meeting

·      HR Ombudsman
Labour union ·      Conversation with CEO

·      Vision workshop

·      VOE

·      Labour-management meeting

·      HR Ombudsman
Business partners ·      Meeting with representatives

·      Middle management meeting

·      Site management meeting with 2nd tier business partners

·      Communication workshop
In-house retailers ·      Service improvement committee

·      Airline operation committee

·      Business facility operator meeting

·      Free-trade zone operation committee
Airport users including

passengers

 ·      VOC customer committee

·      SNS

How stakeholder engagement was made to identify material issues

To identify and prioritise material topics IIAC carried out a stakeholder survey among business partners/ construction companies, employees, in-house retailers/ logistics companies, customers, the local community and airline/ ground staff. IIAC asked stakeholders to rank issues according to importance, on a 5-point scale.

What actions were taken by IIAC to build trust with local communities?

In its 2016 Social Responsibility Report IIAC reports that it took the following actions for building trust with local communities: foster

  • Promoting education
  • To foster future talents, IIAC operates a local talent nurturing programme in different phases, from child care to university education. Accordingly, through the ‘specialised project for local schools’, an educational contribution programme, IIAC has been providing, annually, a total of KRW 600 million to 17 schools. In addition, IIAC supported, with KRW 2.5 billion for its operating expenses, the ‘Haneul High School’, the autonomous private high school established to develop the airport’s surrounding region and improve the living conditions of the airport’s employees – also planning to donate a total of KRW 10.8 billion over 5 years, from 2016 to 2020. IIAC has additionally awarded the Incheon Airport Scholarship to a total of 67 students in local elementary/ middle/ high schools and aviation universities, which amounted to KRW 130 million.
  • Supporting environmental sustainability
  • IIAC created, in collaboration with the ‘Forest for Life’, the ‘World Peace Forest’ of approximately 472,910m² in the surrounding areas of the Airport New Town and has been constantly supporting local residents’ activities of building the forest, promoting an urban environment that puts people and nature in harmony. In 2015, IIAC also donated KRW 70 million for 443 trees of the civic commemoration plantings, the development of a symbolic space, the spring/ autumn forest festival and training programmes, among others. Due to these activities, IIAC has been recognised by the Korea Forest Service for ‘contributing to the vitalisation of local communities by creating resident-centred green areas’ and was awarded the 2015 Urban Green Movement Excellent Corporation award.
  • Promoting culture and social welfare
  • IIAC created the Haneul Culture Centre in the vicinity of the Airport New Town for the residents of the Yeongjong and Yongyu areas, who had difficulty in receiving cultural benefits and in 2015, offered approximately KRW 40 million for the culture centre’s heating costs. IIAC also sponsored, with KRW 2 billion, Incheon United FC, a citizen-shareholding professional football team, contributing to the revitalisation of sports in the Incheon region. Moreover, IIAC delivered gifts to 5 social welfare facilities in the region during the holiday season, and promoted local social welfare by donating specially-equipped vehicles for the elderly and disabled.

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standards addressed in this case are:

1) Disclosure 203-1 Infrastructure investments and services supported

2) Disclosure 203-2 Significant indirect economic impacts

3) Disclosure 413-1 Operations with local community engagement, impact assessments, and development programs

 

Disclosure 203-1 Infrastructure investments and services supported corresponds to:

Disclosure 203-2 Significant indirect economic impacts corresponds to:

  • Sustainable Development Goal (SDG) 1: End poverty in all its forms everywhere
  • Business theme: Availability of products and services for those on low incomes, Economic development in areas of high poverty
  • Sustainable Development Goal (SDG) 2: End hunger, achieve food security and improved nutrition and promote sustainable agriculture
  • Business theme: Changing the productivity of organizations, sectors, or the whole economy
  • Sustainable Development Goal (SDG) 3: Ensure healthy lives and promote wellbeing for all at all ages
  • Business theme: Access to medicines
  • Sustainable Development Goal (SDG) 8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
  • Business theme: Changing the productivity of organizations, sectors, or the whole economy, Indirect impact on job creation, Jobs supported in the supply chain
  • Sustainable Development Goal (SDG) 10: Reduce inequality within and among countries
  • Business theme: Economic development in areas of high poverty, Foreign direct investment
  • Sustainable Development Goal (SDG) 17: Strengthen the means of implementation and revitalize the global partnership for sustainable development
  • Business theme: Foreign direct investment

Disclosure 413-1 Operations with local community engagement, impact assessments, and development programs does not correspond to any SDG.

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

 

References:

1) This case study is based on published information by IIAC, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) http://www.fbrh.co.uk/en/global-reporting-initiative-gri-g4-guidelines-download-page

3) https://g4.globalreporting.org/Pages/default.aspx

4) https://www.globalreporting.org/standards/gri-standards-download-center/

Note to IIAC: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How IIAC builds trust with local communities appeared first on SustainCase - Sustainability Magazine.

]]> Case study: How IIAC promotes airport safety https://sustaincase.com/case-study-how-iiac-ensures-airport-safety/ Fri, 29 Jun 2018 07:59:50 +0000 https://ccprowebs.com/new-sustaincase.com/?p=6974 As one of the world’s largest and busiest airports and as the gateway to Korea, accounting for 3/4 of the arrivals to and departures from the country, with 90 airlines connecting 54 countries around the globe and 49.28 million passengers carried in 2015, . This case study is based on the 2016 Social Responsibility Report by IIAC published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy […]

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As one of the world’s largest and busiest airports and as the gateway to Korea, accounting for 3/4 of the arrivals to and departures from the country, with 90 airlines connecting 54 countries around the globe and 49.28 million passengers carried in 2015, safety is the most important value at Incheon International Airport Corporation (IIAC)  Tweet This!.

This case study is based on the 2016 Social Responsibility Report by IIAC published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

Abstract

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Abstract

Creating a safe airport in order to provide additional value to its customers is a top priority for IIAC. In order to promote airport safety IIAC took action to:

  • upgrade the disaster prevention system
  • establish an airport epidemic prevention system
  • carry out hybrid disaster response training

What are the material issues the company has identified?

In its 2016 Social Responsibility Report IIAC identified a range of material issues, such as corporate transparency and ethical management, win-win growth, employee welfare and rights, prevention of environmental pollution. Among these, promoting airport safety stands out as a key material issue for IIAC.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The organization should identify its stakeholders, and explain how it has responded to their reasonable expectations.”

Stakeholders must be consulted in the process s of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups IIAC engages with:

Stakeholder Group                Method of engagement
The People/National Assembly

 

 ·         Homepage

·         Corporate news letter

·         Business report

·         Investor relations

·         ALIO
Government

 

 ·         Homepage

·         Corporate news letter

·         Business report

·         Investor relations

·         ALIO
Media

 

 ·         Homepage

·         Corporate news letter

·         Business report

·         Investor relations

·         ALIO
Local community ·         Volunteers

·         Committee for specialized business for local schools
Employee/family ·         Conversation with CEO

·         Vision workshop

·         VOE

·         Labor-management meeting

·         HR Ombudsman
Labor union ·         Conversation with CEO

·         Vision workshop

·         VOE

·         Labor-management meeting

·         HR Ombudsman
Business partners ·         Meeting with representatives

·         Middle management meeting

·         Site management meeting with 2nd tier business partners

·         Communication workshop
In-house retailers ·         Service improvement committee

·         Airline operation committee

·         Business facility operator meeting

·         Free-trade zone operation committee
Airport users including

passengers

 ·         VOC customer committee

·         SNS

How stakeholder engagement was made to identify material issues

To identify and prioritize material issues IIAC conducted an online stakeholder survey, collecting responses from business partners/construction companies, employees, in-house retailers/ logistics companies, customers, the local community and airline/ ground staff. Stakeholders were asked to rank issues according to importance, on a 5-point scale.

What actions were taken by IIAC to promote airport safety?

In its 2016 Social Responsibility Report IIAC reports that it took the following actions for promoting airport safety:

  • Upgrading the disaster prevention system
  • IIAC upgraded its disaster prevention system, concentrating on initial response capabilities and, also, updated its emergency plans. In addition, IIAC prepared an individual response protocol for different disasters, entered into a large-scale medical support agreement with Inha University Hospital and revised outsourcing contracts with business partners to ensure timely emergency response during holidays and night hours.
  • Establishing an airport epidemic prevention system
  • Following the outbreak of the MERS (Middle East Respiratory Syndrome) epidemic, IIAC made sure, through a comprehensive response system, that no passengers or airport employees were infected. Measures taken included:
    • Incheon International Airport’s MERS response team, consisting of five sub-teams, was in operation 24 hours a day, serving as the control tower for MERS response in the airport
    • temperatures were taken for all passengers from the Middle East, who were also required to fill out questionnaires about their health condition
    • various facilities, including the immigration checkpoint, restrooms and children’s playground were sterilized
    • all employees were provided with personal hygiene tools, including masks and hand sanitizers
  • Carrying out hybrid disaster response training
  • IIAC has gone beyond the traditional single-type disaster response to large-scale hybrid disaster response, regarding hybrid disasters such as intercity plane crash, mudflat plane crash and closure of access roads. Accordingly, IIAC developed an on-site response procedure for an intercity plane crash, encouraging local residents to participate in actual training. Additionally, IIAC carried out emergency response training under the assumption that both Yeongjong Bridge and Incheon Bridge were inaccessible and conducted personnel recovery and relief training for a plane crash in mudflat.

Which GRI indicators/Standards have been addressed?

The GRI indicators/Standards addressed in this case are:

1) G4-PR1: Percentage of significant product and service categories for which health and safety impacts are assessed for improvement – the updated GRI Standard is: Disclosure 416-1 Assessment of the health and safety impacts of product and service categories

2) G4-PR2: Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes – the updated GRI Standard is: Disclosure 416-2 Incidents of non-compliance concerning the health and safety impacts of products and services

 

78% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.

7 GRI sustainability disclosures get you started

Any size business can start taking sustainability action

GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom  (venue: London School of Economics)

  • Exclusive FBRH template to begin reporting from day one
  • Identify your most important impacts on the Environment, Economy and People
  • Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP. 
  • Benchmarking methodology to set you on a path of continuous improvement

See upcoming training dates.

 

References:

1) This case study is based on published information by IIAC, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) http://www.fbrh.co.uk/en/global-reporting-initiative-gri-g4-guidelines-download-page

3) https://g4.globalreporting.org/Pages/default.aspx

4) https://www.globalreporting.org/standards/gri-standards-download-center/

Note to IIAC: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

The post Case study: How IIAC promotes airport safety appeared first on SustainCase - Sustainability Magazine.

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