The case for CSR/ Sustainability Reporting Done Responsibly


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Case study: How IIAC promotes airport safety

As one of the world’s largest and busiest airports and as the gateway to Korea, accounting for 3/4 of the arrivals to and departures from the country, with 90 airlines connecting 54 countries around the globe and 49.28 million passengers carried in 2015, safety is the most important value at Incheon International Airport Corporation (IIAC)  Tweet This!.

This case study is based on the 2016 Social Responsibility Report by IIAC published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

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Abstract

Creating a safe airport in order to provide additional value to its customers is a top priority for IIAC. In order to promote airport safety IIAC took action to:

  • upgrade the disaster prevention system
  • establish an airport epidemic prevention system
  • carry out hybrid disaster response training

What are the material issues the company has identified?

In its 2016 Social Responsibility Report IIAC identified a range of material issues, such as corporate transparency and ethical management, win-win growth, employee welfare and rights, prevention of environmental pollution. Among these, promoting airport safety stands out as a key material issue for IIAC.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The organization should identify its stakeholders, and explain how it has responded to their reasonable expectations.”

Stakeholders must be consulted in the process s of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups IIAC engages with:

Stakeholder Group                Method of engagement
The People/National Assembly

 

·         Homepage

·         Corporate news letter

·         Business report

·         Investor relations

·         ALIO

Government

 

·         Homepage

·         Corporate news letter

·         Business report

·         Investor relations

·         ALIO

Media

 

·         Homepage

·         Corporate news letter

·         Business report

·         Investor relations

·         ALIO

Local community ·         Volunteers

·         Committee for specialized business for local schools

Employee/family ·         Conversation with CEO

·         Vision workshop

·         VOE

·         Labor-management meeting

·         HR Ombudsman

Labor union ·         Conversation with CEO

·         Vision workshop

·         VOE

·         Labor-management meeting

·         HR Ombudsman

Business partners ·         Meeting with representatives

·         Middle management meeting

·         Site management meeting with 2nd tier business partners

·         Communication workshop

In-house retailers ·         Service improvement committee

·         Airline operation committee

·         Business facility operator meeting

·         Free-trade zone operation committee

Airport users including

passengers

·         VOC customer committee

·         SNS

How stakeholder engagement was made to identify material issues

To identify and prioritize material issues IIAC conducted an online stakeholder survey, collecting responses from business partners/construction companies, employees, in-house retailers/ logistics companies, customers, the local community and airline/ ground staff. Stakeholders were asked to rank issues according to importance, on a 5-point scale.

What actions were taken by IIAC to promote airport safety?

In its 2016 Social Responsibility Report IIAC reports that it took the following actions for promoting airport safety:

  • Upgrading the disaster prevention system
  • IIAC upgraded its disaster prevention system, concentrating on initial response capabilities and, also, updated its emergency plans. In addition, IIAC prepared an individual response protocol for different disasters, entered into a large-scale medical support agreement with Inha University Hospital and revised outsourcing contracts with business partners to ensure timely emergency response during holidays and night hours.
  • Establishing an airport epidemic prevention system
  • Following the outbreak of the MERS (Middle East Respiratory Syndrome) epidemic, IIAC made sure, through a comprehensive response system, that no passengers or airport employees were infected. Measures taken included:
    • Incheon International Airport’s MERS response team, consisting of five sub-teams, was in operation 24 hours a day, serving as the control tower for MERS response in the airport
    • temperatures were taken for all passengers from the Middle East, who were also required to fill out questionnaires about their health condition
    • various facilities, including the immigration checkpoint, restrooms and children’s playground were sterilized
    • all employees were provided with personal hygiene tools, including masks and hand sanitizers
  • Carrying out hybrid disaster response training
  • IIAC has gone beyond the traditional single-type disaster response to large-scale hybrid disaster response, regarding hybrid disasters such as intercity plane crash, mudflat plane crash and closure of access roads. Accordingly, IIAC developed an on-site response procedure for an intercity plane crash, encouraging local residents to participate in actual training. Additionally, IIAC carried out emergency response training under the assumption that both Yeongjong Bridge and Incheon Bridge were inaccessible and conducted personnel recovery and relief training for a plane crash in mudflat.

Which GRI indicators/Standards have been addressed?

The GRI indicators/Standards addressed in this case are:

1) G4-PR1: Percentage of significant product and service categories for which health and safety impacts are assessed for improvement – the updated GRI Standard is: Disclosure 416-1 Assessment of the health and safety impacts of product and service categories

2) G4-PR2: Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes – the updated GRI Standard is: Disclosure 416-2 Incidents of non-compliance concerning the health and safety impacts of products and services

 

References:

1) This case study is based on published information by IIAC, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) http://www.fbrh.co.uk/en/global-reporting-initiative-gri-g4-guidelines-download-page

3) https://g4.globalreporting.org/Pages/default.aspx

4) https://www.globalreporting.org/standards/gri-standards-download-center/

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