Case study: How Visión Banco works with its clients and customers to encourage sustainable practices
Visión Banco’s business model focuses on delivering comprehensive financial solutions tailored to each client’s unique needs. Visión Banco segments clients based on their profiles, preferences, lifestyles, activities, and other relevant factors, which allows Visión Banco to offer products and services that enhance their quality of life and help grow their businesses. Visión Banco is a signatory of the Principles for Responsible Banking (PRB) and is, accordingly, working with its clients and customers to encourage sustainable practices and enable sustainable economic activities. Tweet This!
This case study is based on the 2022 PRB Reporting and Self-Assessment Template by Visión Banco, prepared in relation to its implementation of the PRB, that can be found at this link. Through all case studies we aim to demonstrate what ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.
Which Principles for Responsible Banking have been addressed?
The Principles for Responsible Banking addressed in this case are:
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- Principle 3: Clients and Customers
- Principle 4: Stakeholders
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With this case study you will see:
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- How Visión Banco proceeded with stakeholder identification and consultation, and
- How Visión Banco worked with its clients and customers to encourage sustainable practices and enable sustainable economic activities
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Stakeholder identification and consultation
Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.
Visión Banco periodically engages in dialogue with its various stakeholders. Combined with an analysis of the sustainability context and the identification of the primary impacts of Visión Banco’s operations, this results in Visión Banco’s material issues.
How did Visión Banco work with its clients and customers to encourage sustainable practices and enable sustainable economic activities?
In its 2022 PRB Reporting and Self-Assessment Template Visión Banco reports that it works with its clients and customers to encourage sustainable practices and enable sustainable economic activities as follows:
Visión Banco’s customers are at the heart of its management, and their satisfaction is crucial for establishing and maintaining long-term business relationships. Visión Banco strives to meet their needs by offering a wide portfolio of financial solutions that enable them to envision a better future.
In 2021, Visión Banco enhanced its digital presence by providing clients with 100% digital self-managing solutions through its Digital Vision platform. This platform allowed clients to access the bank’s offerings without time or space limitations and promoted their economic development.
Visión Banco’s numerous digital solutions have ensured accessibility, even amid physical constraints. Visión Banco adds value through its alternative channels, which include a vast network of non-banking agents, tausers, ATMs, Smart Cash teams, and cash depositors with immediate accreditation.
Visión Banco consolidates its commercial strategy to deliver a value proposition tailored to each need.
As part of its responsibility for its products and services, Visión Banco protect clients from potential impacts through a comprehensive strategy that honours their trust.
UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet
With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.
FBRH Principles for Responsible Banking (PRB) Assurance:
First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience
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- FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
- FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
- FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.
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The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.
References:
This case study is based on published information by Visión Banco, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:
https://www.visionbanco.com/archivos/PRB-Reporting-and-Self-Assessment-_Visión_Banco.English.pdf
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