Case study: How Global Bank works with its clients and customers to encourage sustainable practices

Stakeholder identification and consultation

Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.

As part of its operations, Global Bank actively involves stakeholders through various channels, as their engagement is crucial for the financial group’s activities. Global Bank’s teams’ specialized skills facilitate a direct and effective relationship, rooted in transparency and mutual value creation. To assess the impact of its products, Global Bank consulted different business areas to identify associated customer profiles and potential effects. Furthermore, to grasp its impacts in its relationships with other stakeholders, Global Bank updated its materiality analysis in accordance with the principle of dual materiality. This approach allowed Global Bank to recognize key issues in its roles beyond simply offering financial products and services, including its responsibilities as an employer, customer, etc. In this process, Global Bank engaged with employees, customers, authorities, and shareholders, either directly or through employees who maintain relationships with them.

Global Bank’s involvement with its stakeholders across various initiatives, events, and industry-related sustainability efforts has enabled Global Bank to collaborate on initiatives and action plans. A few of these efforts are outlined in the Annex of Alliances and Memberships:

• Global Bank formed a partnership with ENSA Servicios to launch a line of “green” financing aimed at commercial and industrial clients nationwide, supporting projects that encourage the responsible use of natural resources and environmental protection.
• Global Bank has partnered with the Banking Association to implement a Financial Education Program.
• Global Bank served as external reviewers for the document titled Common Framework of Sustainable Finance Taxonomies for Latin America and the Caribbean (LAC), which provides guidance for member states in developing their sustainable finance taxonomies.

How did Global Bank work with its clients and customers to encourage sustainable practices and enable sustainable economic activities?

In its 2022-2023 Sustainability Report Global Bank reports that it works with its clients and customers to encourage sustainable practices and enable sustainable economic activities as follows:

Global Bank promotes adherence to the highest environmental and social practices among its customers, particularly through credit.

1. Implementation of the Environmental and Social Risk Management System (SARAS): Global Bank conducts environmental and social risk assessments that lead to the development of action plans. These plans are formalized through a document signed by customers, which becomes an integral part of the loan agreement and outlines the mitigation and/or corrective measures to be implemented by specific deadlines.
2. Creation and implementation of financial products and services specifically designed for social and/or environmental purposes. Customers engaging with these products are already committed to utilizing them in accordance with the stated objectives.
3. Due diligence on governance and ethics in customers: Global Bank upholds governance and ethics standards through the application of the Know Your Customer Policy.
4. Supporting and educating customers: Global Bank assists its customers in adopting sustainable production practices.
5. Development of a transition plan: Global Bank is working on a transition plan aimed at achieving the decarbonization of its loan portfolio. This plan includes helping customers assess and create strategies to reduce greenhouse gas emissions from their operations.

These commitments are incorporated into Global Bank’s General Sustainability Policy, reflecting Global Bank’s aim to enhance its contributions to the Sustainable Development Goals (SDGs), the Paris Agreement, and the nation’s Nationally Determined Contributions (NDCs), while also considering the impact of its customers’ activities.

UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet

With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.

FBRH Principles for Responsible Banking (PRB) Assurance:

First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience

• • • FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
    • FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
    • FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.

The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.

References:

This case study is based on published information by Global Bank, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:

https://www.globalbank.com.pa/sites/default/files/media/calificaciones_riesgo/2024-06/sustainability-report_2022-2023-global-bank_.pdf

Note to Global Bank: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.