Case study: How Hang Lung Properties promotes sustainability among its suppliers

Headquartered in Hong Kong, Hang Lung Properties develops and manages a diversified portfolio of world-class properties in Hong Kong and the nine Mainland cities of Shanghai, Shenyang, Jinan, Wuxi, Tianjin, Dalian, Kunming, Wuhan and Hangzhou. The sustainability performance of its suppliers and contractors directly impacts Hang Lung Properties’ performance as well. Accordingly, Hang Lung Properties engages with them to ensure that their goals are aligned.
This case study is based on the 2020 Sustainability Report by Hang Lung Properties, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.
Abstract
Hang Lung Properties regularly assesses the sustainability performance of its suppliers and service providers Tweet This!, to make sure they share its commitment to sustainable development. In order to promote sustainability among its suppliers Hang Lung Properties took action to:
- embed sustainability principles in its supply chain
- promote sustainable procurement
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With this case study you will see:
- Which are the most important impacts (material issues) Hang Lung Properties has identified;
- How Hang Lung Properties proceeded with stakeholder engagement, and
- What actions were taken by Hang Lung Properties to promote sustainability among its suppliers
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What are the material issues the company has identified?
In its 2020 Sustainability Report Hang Lung Properties identified a range of material issues, such as customer health and safety, ethics and integrity, energy efficiency and carbon emission reduction, employee wellbeing. Among these, promoting sustainability among its suppliers stands out as a key material issue for Hang Lung Properties.
Stakeholder engagement in accordance with the GRI Standards
The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:
Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.
Key stakeholder groups Hang Lung Properties engages with:
To identify and prioritise material topics Hang Lung Properties engaged with its stakeholders through the following channels:
Stakeholder Group | Method of engagement |
Employees
| · Biannual two-way performance appraisal and ongoing performance discussion · Monthly staff focus group discussions · Annual staff interviews on sustainability · Bi-monthly corporate newsletter |
Investors and Shareholders | · Annual sustainability reporting, benchmarks and indices · Regular investor interviews, meetings, roadshows, and investor conferences · Annual General Meetings |
Tenants and Customers
| · Continuous customer engagement surveys · Annual tenant satisfaction surveys and interviews · Continuous social media communication · Bi-monthly corporate newsletter |
Suppliers and Contractors
| · Regular project meetings · Screening and performance evaluation · Focus group discussions · Online surveys |
Communities
| · Regular two-way communication with international and local communities at Board level · Continuous flagship community programmes · Monthly community events · Bi-monthly corporate newsletter |
NGO partners, Academia and Industry Associations | · Regular collaboration on sustainability initiatives · Regular conferences, seminars, and networking events
|
Governments and Regulators | · Regular meetings · Occasional site visits by government officials · Government consultations |
Media
| · Annual media interviews and meetings · Media announcements and press releases on needed basis |
What actions were taken by Hang Lung Properties to promote sustainability among its suppliers?
In its 2020 Sustainability Report Hang Lung Properties reports that it took the following actions for promoting sustainability among its suppliers:
- Embedding sustainability principles in the supply chain
- All Hang Lung Properties suppliers are subject to Hang Lung Properties’ Code of Conduct for Contractors, which stipulates its sustainability principles and minimum requirements, including compliance with local laws and regulations, labour practices, health and safety standards, environmental protection and the prevention of corruption and bribery. In order to facilitate fair competition and optimise value for the Group, Hang Lung Properties implements a set of stringent procurement and tendering policies. Before the start of any tendering process, Hang Lung Properties invites new suppliers to complete a pre-qualification questionnaire to demonstrate the quality of their work and their product or service expertise, and to share details of their partnerships, customer service, timeliness and safety records. Hang Lung Properties also conducts regular assessments of all suppliers and annual performance reviews of major suppliers to monitor and assess their work and sustainability performance. Suppliers and service providers who fail to meet Hang Lung Properties’ requirements may be excluded from future tendering. In serious situations, Hang Lung Properties may even terminate their contract early.
- Promoting sustainable procurement
- Hang Lung Properties’ Sustainable Procurement Policy for Goods and Services encourages its employees, suppliers and contractors in Hong Kong to source environmentally responsible materials, adopt simple packaging, and recycle waste. By implementing this policy, green specifications referencing external guidelines (such as the green specifications adopted by the Hong Kong government) have been incorporated in the tendering documents in order to balance quality, price and environmental impact in Hang Lung Properties’ procurement process. Hang Lung Properties also purchases goods and services locally as much as possible to minimise the environmental footprint arising from transportation, and to benefit the local economy. In 2020, 100% of Hang Lung Properties’ spending on goods and services for its operations in Hong Kong was sourced from 300 local suppliers by its Central Purchasing Department. In 2020, Hang Lung Properties also established a central purchasing function under its China management office with the aim of driving sustainable procurement across its operations in mainland China in a more coordinated manner.
Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?
The GRI Standards addressed in this case are:
1) Disclosure 308-1 New suppliers that were screened using environmental criteria
2) Disclosure 414-1 New suppliers that were screened using social criteria
Disclosure 308-1 New suppliers that were screened using environmental criteria does not correspond to any SDG.
Disclosure 414-1 New suppliers that were screened using social criteria corresponds to:
- Sustainable Development Goal (SDG) 5: Gender Equality
- Targets: 5.2
- Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
- Targets: 8.8
- Sustainable Development Goal (SDG) 16: Peace, Justice and Strong Institutions
- Targets: 16.1
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References:
This case study is based on published information by Hang Lung Properties, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:
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