Case study: How the NLB Group works with its clients and customers to encourage sustainable practices
The NLB Group has earned the confidence of more than 2.8 million active customers by creating innovative, tailored solutions that support the economic growth of its region. The Group’s total assets reach EUR 25.9 billion. Alongside its robust business and financial results, the NLB Group is dedicated to social responsibility and sustainability. The NLB Group is a signatory of the Principles for Responsible Banking (PRB) and is, accordingly, working with its clients and customers to encourage sustainable practices and enable sustainable economic activities. Tweet This!
This case study is based on the 2023 Sustainability Report by the NLB Group prepared in relation to its implementation of the PRB, that can be found at this link. Through all case studies we aim to demonstrate what ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.
Which Principles for Responsible Banking have been addressed?
The Principles for Responsible Banking addressed in this case are:
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- Principle 3: Clients and Customers
- Principle 4: Stakeholders
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With this case study you will see:
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- How the NLB Group proceeded with stakeholder identification and consultation, and
- How the NLB Group worked with its clients and customers to encourage sustainable practices and enable sustainable economic activities
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Stakeholder identification and consultation
Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.
NLB Group’s Commitment
NLB Group will proactively and responsibly consult, engage, and collaborate with relevant stakeholders to accomplish society’s objectives.
Activities and Results in 2023
Members of the NLB Group consistently engage with all stakeholders to effectively align the interests of both parties on a daily, monthly, and annual basis. The NLB Group is dedicated to maintaining open and transparent communication with all key stakeholders on all pertinent topics, including those relating to sustainability, and aims to provide them with prompt and accurate information grounded in real data.
How did the NLB Group work with its clients and customers to encourage sustainable practices and enable sustainable economic activities?
In its 2023 Sustainability Report the NLB Group reports that it works with its clients and customers to encourage sustainable practices and enable sustainable economic activities as follows:
NLB Group’s Commitment
The NLB Group will work responsibly with clients and customers to encourage sustainable practices and enable economic activities that generate shared prosperity for both current and future generations. Clients and customers are vital stakeholders with whom the NLB Group forges strong partnerships in sustainable solutions.
Activities and Results in 2023
The NLB Group:
• Offered customers loans with a sustainable financing component at a lower interest rate compared to the bank’s standard offerings.
• Provided financing for the green transformation of private individuals and micro businesses in the region.
• Supported sustainability financing for large infrastructure projects and smaller sustainable initiatives in the region, focusing primarily on renewable energy, green buildings, and energy efficiency.
• Issued its inaugural green bond.
• Initiated the development of a social financing offering.
• Enhanced client engagement activities by supplying corporate and retail clients with relevant educational information to foster understanding of sustainability issues and by assisting them in their green transitions.
• Empowered employees to further improve client engagement through training and other educational events related to climate, ESG, and sustainability topics.
UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet
With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.
FBRH Principles for Responsible Banking (PRB) Assurance:
First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience
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- FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
- FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
- FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.
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The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.
References:
This case study is based on published information by the NLB Group, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:
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