Case study: How the Orsero Group creates economic value for its stakeholders
The Orsero Group is the leading distributor of fruit and vegetables in Italy and Mediterranean Europe, handling and distributing over 750,000 tonnes of fruit and vegetables every year, constantly monitoring the products’ quality and freshness. The Orsero Group seeks to combine sustainable development with the growth of its business, creating value in the medium to long term for all its stakeholders. Tweet This!
This case study is based on the 2021 Sustainability Report by the Orsero Group, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.
For the Orsero Group, creating value for all its stakeholders means rewarding them adequately, allowing them to share in results achieved and properly recognising each party’s added value. In order to create economic value for its stakeholders the Orsero Group took action to:
- create economic value for employees
- create economic value for capital providers
- create economic value for shareholders
- create economic value for the public administration
Subscribe for free and read the rest of this case study
Please subscribe to the SustainCase Newsletter to keep up to date with the latest sustainability news and gain access to over 2000 case studies. These case studies demonstrate how companies are dealing responsibly with their most important impacts, building trust with their stakeholders (Identify > Measure > Manage > Change).
With this case study you will see:
- Which are the most important impacts (material issues) the Orsero Group has identified;
- How the Orsero Group proceeded with stakeholder engagement, and
- What actions were taken by the Orsero Group to create economic value for its stakeholders
Already Subscribed? Type your email below and click submit
What are the material issues the company has identified?
In its 2021 Sustainability Report the Orsero Group identified a range of material issues, such as responsible supply chain management, promotion of the well-being of employees, safety, traceability and quality of the products, energy-saving culture. Among these, creating economic value for its stakeholders stands out as a key material issue for the Orsero Group.
Stakeholder engagement in accordance with the GRI Standards
The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:
Stakeholders must be consulted in the process s of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.
Key stakeholder groups the Orsero Group engages with:
| Stakeholder Group | Method of engagement |
| Customers | · Dedicated meetings · Partnerships · Questionnaires |
| Consumers
| · Communications on the official page of the F.lli Orsero website · Social network channels (Facebook, Instagram, etc.) |
| Suppliers
| · Development of projects in partnerships · Relationship building events · Site visits · Corporate website · Surveys · Dissemination of the Code of Ethics |
| Employees and trade unions
| · Company intranet (GoNet) · Dissemination of the Code of Ethics · Questionnaires · Organisation of company activities and events · Meetings between employees and management |
| Media
| · Dissemination of press releases · Events with the business press related to the presentation of the Group’s strategy and future projects · Corporate website |
| Consumer associations, NGOs and local communities | · Promotion of initiatives on the ground · Relationship-building activities with local communities |
| Shareholders and the financial community
| · Shareholders’ Meeting · Periodic financial reports · Corporate Governance Report · Remuneration Report · Sustainability Report pursuant to Italian Legislative Decree 254/2016 · Corporate website · Roadshows and meetings with investors · Special presentations of Group data |
| Institutions and governments
| · Meetings · Working tables · Conferences |
How stakeholder engagement was made to identify material issues
To identify and prioritise material topics the Orsero Group engaged with its stakeholders through an online survey, to which 284 customers, suppliers, employees and members of the financial community responded.
What actions were taken by the Orsero Group to create economic value for its stakeholders?
In its 2021 Sustainability Report the Orsero Group reports that it took the following actions for creating economic value for its stakeholders:
- Creating economic value for employees
- In 2021, the Orsero Group paid € 93,529,797 for employee wages and salaries.
- Creating economic value for capital providers
- In 2021, the Orsero Group paid € 3,653,515 to capital providers.
- Creating economic value for shareholders
- In 2021, the Orsero Group paid € 5,424,518 to shareholders.
- Creating economic value for the public administration
- In 2021, the Orsero Group paid € 2,326,853 to the public administration.
Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?
The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed
Disclosure 201-1 Direct economic value generated and distributed corresponds to:
- Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
- Targets: 8.1, 8.2
- Sustainable Development Goal (SDG) 9: Industry, Innovation and Infrastructure
- Targets: 9.1, 9.4, 9.5
78% of the world’s 250 largest companies report in accordance with the GRI Standards
SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.
Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.
7 GRI sustainability disclosures get you started
Any size business can start taking sustainability action
GRI, ISEP, CPD Certified Sustainability courses (2-5 days): Live Online or Classroom (venue: London School of Economics)
- Exclusive FBRH template to begin reporting from day one
- Identify your most important impacts on the Environment, Economy and People
- Formulate in group exercises your plan for action. Begin taking solid, focused, all-round sustainability action ASAP.
- Benchmarking methodology to set you on a path of continuous improvement
See upcoming training dates.
References:
This case study is based on published information by the Orsero Group, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:
Note to the Orsero Group: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.