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      SustainCase newsletter - wk52, December 2025

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      Case study: How MBH Bank identifies and works on strategic business opportunities ...

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      Incentivising Scope 3 reporting through regulation and policy

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      State of Progress: Business contributions to the SDGs

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      Deloitte: Organisations should reinvent themselves around a human focus

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Principle 3: Clients and Customers

Home›Principles for Responsible Banking›Category: "Principle 3: Clients and Customers" (Page 4)
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    Africa & Middle Eastcase studiesPrinciple 2: Impact and Target SettingPrinciple 3: Clients and CustomersPrinciple 5: Governance & CulturePrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    April 3, 2025
    621
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    Case study: How GIB takes action on its PRB commitments

    Gulf International Bank (GIB) is a pan-Gulf Cooperation Council (GCC) universal bank founded in 1975 and regulated by the Central Bank of Bahrain. GIB operates in ...
    Read More
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    Asia Pacificcase studiesPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    April 2, 2025
    625
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    Case study: How Bank of China works with its clients and customers to encourage sustainable practices

    Bank of China, renowned as the most globalized and integrated financial institution in China, operates branches not only throughout the Chinese mainland but also in 64 ...
    Read More
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    Asia Pacificcase studiesPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    April 1, 2025
    615
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    Case study: How Bank of Beijing works with its clients and customers to encourage sustainable practices

    Founded in 1996 as a city commercial bank, the Bank of Beijing has consistently ranked among the top 100 banks in the global banking sector for ...
    Read More
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    Asia Pacificcase studiesPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    March 27, 2025
    630
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    Case study: How Krungsri works with its clients and customers to encourage sustainable practices

    Bank of Ayudhya Public Company Limited (Krungsri) was listed on the Stock Exchange of Thailand on September 26, 1977, and is currently the fifth largest commercial ...
    Read More
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    Africa & Middle Eastcase studiesPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    March 26, 2025
    601
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    Case study: How BANK OF AFRICA works with its clients and customers to encourage sustainable practices

    One of the key objectives of BANK OF AFRICA is to play a proactive role in fostering a dynamic, resilient, and inclusive economy across Africa. Operating ...
    Read More
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    case studiesLatin America & CaribbeanPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    March 20, 2025
    621
    0

    Case study: How Banesco works with its clients and customers to encourage sustainable practices

    Banesco (Panama) S.A. and its subsidiaries form a globally diversified organization with a strong footprint in retail banking, wholesale banking, and administration. Additionally, Banesco offers financial ...
    Read More
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    case studiesLatin America & CaribbeanPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    March 19, 2025
    639
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    Case study: How Bancolombia works with its clients and customers to encourage sustainable practices

    Bancolombia is a financial institution with 147 years of expertise, serving as a partner to over 25 million customers across Colombia, Panama, El Salvador, and Guatemala. ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    March 18, 2025
    777
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    Case study: How Banco Sabadell works with its clients and customers to encourage sustainable practices

    Banco Sabadell is among the largest financial institutions within Spain’s financial landscape, boasting a geographically diverse portfolio—76% of its business is in Spain, 22% in the ...
    Read More
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    case studiesLatin America & CaribbeanPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    March 13, 2025
    619
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    Case study: How Banco Promerica Guatemala works with its clients and customers to encourage sustainable practices

    Banco Promerica Guatemala is a member of the Promerica Group, a financial institution with over 30 years of experience operating in nine countries across Central America, ...
    Read More
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    case studiesLatin America & CaribbeanPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    March 12, 2025
    613
    0

    Case study: How Banco Promerica El Salvador works with its clients and customers to encourage sustainable practices

    Banco Promerica El Salvador commenced its operations in El Salvador on January 12, 1996. Today, it operates 48 service locations nationwide and is recognized for delivering ...
    Read More
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    case studiesLatin America & CaribbeanPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    March 11, 2025
    571
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    Case study: How Banco Popular Dominicano works with its clients and customers to encourage sustainable practices

    Banco Popular Dominicano is the leading private financial institution in the Dominican Republic and the largest subsidiary of Grupo Popular, boasting a portfolio that is entirely ...
    Read More
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    case studiesLatin America & CaribbeanPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    March 6, 2025
    574
    0

    Case study: How Banco Popular works with its clients and customers to encourage sustainable practices

    Banco Popular was officially founded on June 30, 1950, and began serving the public on December 18 of that year. The bank aims to align its ...
    Read More
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    case studiesLatin America & CaribbeanPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    March 5, 2025
    625
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    Case study: How Banco Pichincha works with its clients and customers to encourage sustainable practices

    Banco Pichincha C. A. is a comprehensive financial institution catering to all sectors, including individuals, microenterprises, small businesses, and corporations. It operates nationwide in Ecuador and ...
    Read More
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    case studiesLatin America & CaribbeanPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    March 4, 2025
    653
    0

    Case study: How Grupo Financiero Banorte works with its clients and customers to encourage sustainable practices

    Grupo Financiero Banorte is a prominent financial institution in Mexico, known for its extensive business diversification within the market. It functions as a universal bank and ...
    Read More
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    case studiesLatin America & CaribbeanPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    February 27, 2025
    660
    0

    Case study: How BGR works with its clients and customers to encourage sustainable practices

    BGR, a mid-sized bank in Ecuador, concentrates on consumer, mortgage, and commercial banking, with a distinct focus on serving the military community as its primary customer ...
    Read More
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    case studiesLatin America & CaribbeanPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    February 26, 2025
    623
    0

    Case study: How BanBajío works with its clients and customers to encourage sustainable practices

    BanBajío is a Mexican banking institution based in León, Guanajuato, boasting 29 years of experience in the industry. Its business model centres on offering credit to ...
    Read More
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    case studiesLatin America & CaribbeanPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    February 26, 2025
    575
    0

    Case study: How Banco de Machala works with its clients and customers to encourage sustainable practices

    Banco de Machala S.A. is a versatile banking institution located in El Oro province, Ecuador, yet it operates with a nationwide strategy and reach, allowing for ...
    Read More
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    case studiesLatin America & CaribbeanPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    February 20, 2025
    592
    0

    Case study: How Produbanco works with its clients and customers to encourage sustainable practices

    Produbanco is a financial institution that is part of Promerica Financial Corporation (PFC), which operates in nine countries across Central and South America. It offers financial ...
    Read More
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    case studiesLatin America & CaribbeanPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    February 19, 2025
    621
    0

    Case study: How Banco de la Nación Argentina works with its clients and customers to encourage sustainable practices

    For 131 years, Banco de la Nación Argentina has been dedicated to supporting micro, small, and medium enterprises, which play a vital role in the country’s ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    February 13, 2025
    594
    0

    Case study: How Grupo Cooperativo Cajamar works with its clients and customers to encourage sustainable practices

    Grupo Cooperativo Cajamar is distinguished by its cooperative structure, which underscores its dedication to the local environment. Its existence guarantees a banking model that serves the ...
    Read More
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    case studiesLatin America & CaribbeanPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    February 12, 2025
    601
    0

    Case study: How Bci works with its clients and customers to encourage sustainable practices

    Banco de Crédito e Inversiones (Bci) is a global financial institution operating in three countries: Chile, the United States (which includes CNB, Bci Miami, and Bci ...
    Read More
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    case studiesLatin America & CaribbeanPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    February 11, 2025
    564
    0

    Case study: How Banco de Bogotá works with its clients and customers to encourage sustainable practices

    Banco de Bogotá is a prominent commercial bank in Colombia, providing a diverse array of products and services. Established in 1870, it holds the distinction of ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    February 6, 2025
    604
    0

    Case study: How BN Bank works with its clients and customers to encourage sustainable practices

    BN Bank is a Norwegian financial institution that offers mortgage loans to homeowners in Norway, as well as financing for real estate development and corporate real ...
    Read More
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    case studiesLatin America & CaribbeanPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    February 5, 2025
    614
    0

    Case study: How Banco Bolivariano works with its clients and customers to encourage sustainable practices

    Banco Bolivariano functions in Ecuador as a private, multi-faceted banking institution, delivering financial services that facilitate the growth of its clients. The bank is well-known for ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    February 4, 2025
    573
    0

    Case study: How the MPS Group works with its clients and customers to encourage sustainable practices

    Established in 1472 by Banca Monte dei Paschi di Siena with a focus on sustainability, the Montepaschi Group has become one of Italy’s foremost banks, significantly ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    January 29, 2025
    568
    0

    Case study: How Aurskog Sparebank works with its clients and customers to encourage sustainable practices

    Aurskog Sparebank is a Norwegian regional savings bank with a rich history, established in 1846. Its primary market areas include Romerike, Indre Østfold, and Follo, located ...
    Read More
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    case studiesNorth AmericaPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    January 28, 2025
    581
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    Case study: How Areti Bank works with its clients and customers to encourage sustainable practices

    Areti Bank employs a diversified business model aimed at catering to a broad spectrum of customer segments across multiple geographic areas. As a digital bank, Areti ...
    Read More
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    Africa & Middle Eastcase studiesPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    January 23, 2025
    677
    0

    Case study: How SAB works with its clients and customers to encourage sustainable practices

    Saudi Awwal Bank (SAB) is among the largest banks in the Kingdom of Saudi Arabia, with its origins dating back to 1926, making it the oldest ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    January 22, 2025
    628
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    Case study: How Akbank works with its clients and customers to encourage sustainable practices

    Founded in Adana on January 30, 1948, Akbank T.A.Ş. is a privately-owned commercial bank created to offer resources and assistance to local cotton producers. Its mission ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    January 21, 2025
    673
    0

    Case study: How LBBW works with its clients and customers to encourage sustainable practices

    Landesbank Baden-Württemberg (LBBW) is a universal bank of medium size, serving as the central institution for savings banks in Baden-Württemberg, Saxony, and Rhineland-Palatinate. With total assets ...
    Read More
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