Principle 3: Clients and Customers Archives - Page 8 of 9 - SustainCase - Sustainability Magazine

SustainCase – Sustainability Magazine

Main Menu

  • Home
  • news
    • trending News
    • Climate News
  • Collections
  • case studies
    • case studies
  • opinion
  • research
    • research
  • Training

logo

  • Home
  • news
    • Classroom training (venue: London School of Economics) for the 6-course bundle to become a GRI Certified ESRS Sustainability Professional

      ESRS - Become a GRI Certified ESRS Sustainability Professional

      February 17, 2026
      0
    • Visual guide to the enhanced ESRS digital reporting training by FBRH based on GRI-developed content, focused on practical, immediately applicable skills that reduce the need for consultancy

      Stakeholder Engagement for ESRS Reporting

      February 17, 2026
      0
    • Visual guide to the enhanced ESRS digital reporting training by FBRH based on GRI-developed content, focused on practical, immediately applicable skills that reduce the need for consultancy

      Introduction to the CSRD and Reporting with the ESRS

      February 16, 2026
      0
    • Enhanced trainer-led GRI-certified course on double materiality under the ESRS, offered by FBRH with a practical focus that enables participants to apply knowledge immediately and reduce the need for consultancy

      Double Materiality Assessment under the ESRS

      February 16, 2026
      0
    • FBRH’s enhanced trainer-led GRI-certified course on how to collect and report material information under the ESRS, designed to provide practical tools for immediate use and reduce reliance on costly consultants

      How to Collect and Report Material Information Under the ESRS

      February 16, 2026
      0
    • Enhanced GRI-certified ESRS course by FBRH on preparing for external assurance, designed to equip participants with practical skills for audit-readiness and reduce consultancy dependence

      Preparing for External Assurance for ESRS Reporting

      February 16, 2026
      0
    • Two-step GRI ESRS certification training path infographic by FBRH showing required courses and exam to become a GRI certified ESRS sustainability professional

      Digital Reporting under the CSRD

      February 16, 2026
      0
    • Step-by-step visual showing how to pass the GRI ESRS Certification Exam through GRI-developed courses enhanced by FBRH, followed by the FBRH Mock Exam and official certification.

      How to pass the GRI ESRS Professional Certification Exam

      February 16, 2026
      0
    • blank

      GRI ESRS Certification Briefing: What the certification involves - how to prepare ...

      February 16, 2026
      0
    • trending News
    • Climate News
  • Collections
  • case studies
    • blank

      Case study: How IKB works with its clients and customers to encourage ...

      February 26, 2026
      0
    • blank

      Case study: How Aktia identifies and works on strategic business opportunities to ...

      February 25, 2026
      0
    • blank

      Case study: How the LLB Group identifies and works on strategic business ...

      February 24, 2026
      0
    • blank

      Case study: How LABORAL Kutxa identifies and works on strategic business opportunities ...

      February 19, 2026
      0
    • blank

      Case study: How KBank works with its clients and customers to encourage ...

      February 18, 2026
      0
    • blank

      Case study: How JB Financial Group works with its clients and customers ...

      February 17, 2026
      0
    • blank

      Case study: How Desjardins identifies and works on strategic business opportunities to ...

      February 12, 2026
      0
    • blank

      Case study: How Itaú Unibanco identifies and works on strategic business opportunities ...

      February 11, 2026
      0
    • blank

      Case study: How IKB identifies and works on strategic business opportunities to ...

      February 10, 2026
      0
    • case studies
  • opinion
  • research
    • blank

      Incentivising Scope 3 reporting through regulation and policy

      February 15, 2023
      0
    • blank

      The time has come: KPMG Survey of Sustainability Reporting 2020

      January 13, 2023
      0
    • blank

      State of Progress: Business contributions to the SDGs

      December 22, 2022
      0
    • blank

      The value of sustainability reporting

      December 20, 2022
      0
    • blank

      License to operate – Millennials, Generation Z

      December 10, 2022
      0
    • blank

      Deloitte: Organisations should reinvent themselves around a human focus

      April 17, 2019
      0
    • blank

      Spreadsheet-analysing money managers in control of trillion-dollar funds force polluters to change

      March 20, 2019
      0
    • blank

      SRI assets in the United States grow to $12.0 trillion, from $8.7 ...

      March 18, 2019
      0
    • blank

      Deloitte: Business leaders can win the loyalty of millennials by driving societal ...

      January 9, 2019
      0
    • research
  • Training

Principle 3: Clients and Customers

Home›Principles for Responsible Banking›Category: "Principle 3: Clients and Customers" (Page 8)
  • blank
    Asia Pacificcase studiesPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    July 24, 2024
    707
    0

    Case study: How The Norinchukin Bank works with its clients and customers to encourage sustainable practices

    As Japan’s national financial institution for agricultural, fishery, and forestry cooperatives, The Norinchukin Bank significantly contributes to the nation’s economy and supports the advancement of these ...
    Read More
  • blank
    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    July 23, 2024
    603
    0

    Case study: How Íslandsbanki works with its clients and customers to encourage sustainable practices

    Íslandsbanki is a comprehensive full-service bank, renowned for leading the financial services sector in Iceland. It provides a wide range of products and services, including savings ...
    Read More
  • blank
    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    July 18, 2024
    635
    0

    Case study: How Fana Sparebank works with its clients and customers to encourage sustainable practices

    Fana Sparebank is an independent, local savings bank serving the greater Bergen area in Vestland county, Norway. Fana Sparebank offers banking services for both retail customers ...
    Read More
  • blank
    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    July 17, 2024
    676
    0

    Case study: How Helaba works with its clients and customers to encourage sustainable practices

    Helaba Landesbank Hessen-Thüringen Girozentrale (Helaba) is a public-law institution located in Frankfurt am Main, the financial hub of Germany. As one of the country’s leading banks, ...
    Read More
  • blank
    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    July 16, 2024
    644
    0

    Case study: How Globalance works with its clients and customers to encourage sustainable practices

    Globalance is a Swiss private bank, entrepreneurially owned and managed, leading in sustainable investments. Globalance invests in future-oriented themes and companies with promising returns and positive ...
    Read More
  • blank
    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    July 11, 2024
    630
    0

    Case study: How Eurobank works with its clients and customers to encourage sustainable practices

    Eurobank Ergasias Services and Holdings S.A. (Eurobank Holdings), a holding company based in Athens, is listed on the Athens Stock Exchange. As of December 31st, 2022, ...
    Read More
  • blank
    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    July 10, 2024
    597
    0

    Case study: How Ecology works with its clients and customers to encourage sustainable practices

    As a building society, Ecology offers loans secured by residential properties. Ecology is owned by its Members—those who borrow and save with the society—and is accountable ...
    Read More
  • blank
    case studiesNorth AmericaPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    July 9, 2024
    34
    0

    Case study: How Desjardins works with its clients and customers to encourage sustainable practices

    Desjardins Group stands as North America’s largest cooperative financial group. Catering to its 7.7 million members and clients throughout Canada, Desjardins provides a comprehensive suite of ...
    Read More
  • blank
    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    July 4, 2024
    661
    0

    Case study: How LGT PB works with its clients and customers to encourage sustainable practices

    LGT Private Banking (LGT PB), based in Vaduz (FL), provides wealth management services for private clients. Since its inception, LGT PB has expanded from a regional ...
    Read More
  • blank
    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    July 3, 2024
    669
    0

    Case study: How OP Financial Group works with its clients and customers to encourage sustainable practices

    OP Financial Group comprises 108 OP cooperative banks and their central cooperative, along with its subsidiaries and affiliated entities. These OP cooperative banks, and thus the ...
    Read More
  • blank
    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    July 2, 2024
    662
    0

    Case study: How Norion Bank works with its clients and customers to encourage sustainable practices

    Norion Bank excels in offering financial solutions for both corporate clients and individuals, with a focus on supporting small and medium-sized businesses. Norion Bank’s corporate services ...
    Read More
  • blank
    case studiesLatin America & CaribbeanPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    June 27, 2024
    703
    0

    Case study: How Monex works with its clients and customers to encourage sustainable practices

    Monex provides, through its subsidiaries, specialized financial and high-quality payment products to clients both in Mexico and internationally. Headquartered in Mexico City, Monex has operations in ...
    Read More
  • blank
    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    June 26, 2024
    683
    0

    Case study: How The Co-operative Bank works with its clients and customers to encourage sustainable practices

    The Co-operative Bank is a high street bank operating solely in the UK. Established in 1872 as the Loans and Deposits department of The Co-operative Wholesale ...
    Read More
  • blank
    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    June 25, 2024
    695
    0

    Case study: How Citadele works with its clients and customers to encourage sustainable practices

    Citadele is a Latvia-based bank offering a wide array of banking products to both retail and corporate customers. Its primary market includes the Baltic states: Latvia, ...
    Read More
  • blank
    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    June 19, 2024
    665
    0

    Case study: How Center-invest Bank works with its clients and customers to encourage sustainable practices

    Center-invest Bank is one of the leading private regional banks in southern Russia, implementing an ESG (Environmental, Social, and Governance) or sustainable banking business model. It ...
    Read More
  • blank
    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    June 6, 2024
    644
    0

    Case study: How Aldermore Group works with its clients and customers to encourage sustainable practices

    Aldermore is a UK bank established in 2009 during the global financial crisis when small businesses were underserved and struggling to obtain credit for growth. Aldermore ...
    Read More
  • blank
    Africa & Middle Eastcase studiesPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    June 5, 2024
    587
    0

    Case study: How Land Bank works with its clients and customers to encourage sustainable practices

    Land Bank is a state-owned specialist development finance institution primarily focused on the South African agriculture sector. It mainly provides credit for mortgages to commercial farmers, ...
    Read More
  • blank
    Asia Pacificcase studiesPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    June 4, 2024
    761
    0

    Case study: How Shinhan Bank works with its clients and customers to encourage sustainable practices

    Headquartered in Seoul, South Korea, Shinhan Bank operates 721 domestic branches and 171 branches across 20 countries, including Japan, the U.S., Vietnam, and Indonesia. Shinhan Bank ...
    Read More
  • blank
    case studiesNorth AmericaPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    May 30, 2024
    37
    0

    Case study: How Zenus Bank works with its clients and customers to encourage sustainable practices

    Zenus Bank, a US digital bank, harnesses advanced technology to enable individuals from over 180 countries to easily open US bank accounts online, without needing US ...
    Read More
  • blank
    case studiesLatin America & CaribbeanPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    May 29, 2024
    538
    0

    Case study: How Banco Promerica de Costa Rica works with its clients and customers to encourage sustainable practices

    Banco Promerica de Costa Rica has over 1200 collaborators and offers a wide range of products designed to meet customer needs and act as agents of ...
    Read More
  • blank
    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    May 28, 2024
    619
    0

    Case study: How Danske Bank works with its clients and customers to encourage sustainable practices

    The Danske Bank Group (‘Danske Bank’) is a Nordic universal bank with deep regional connections. Danske Bank offers services to customers across eight countries, with Denmark, ...
    Read More
  • blank
    case studiesNorth AmericaPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    May 23, 2024
    23
    0

    Case study: How First West works with its clients and customers to encourage sustainable practices

    First West is a financial cooperative offering retail and commercial banking services to over 253,000 members. Ranked as the third largest credit union in British Columbia ...
    Read More
  • blank
    Asia Pacificcase studiesPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    May 22, 2024
    634
    0

    Case study: How the SBI Shinsei Bank Group works with its clients and customers to encourage sustainable practices

    The SBI Shinsei Bank Group, part of the SBI Group since December 2021, is a Japanese financial institution offering an extensive array of financial products and ...
    Read More
  • blank
    case studiesNorth AmericaPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    May 21, 2024
    24
    0

    Case study: How Forbright works with its clients and customers to encourage sustainable practices

    Based in Chevy Chase, Maryland, Forbright is a high-performing, comprehensive bank dedicated to decarbonization and actively contributing to accelerating the shift towards a sustainable and clean ...
    Read More
  • blank
    case studiesNorth AmericaPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    May 16, 2024
    41
    0

    Case study: How Citi works with its clients and customers to encourage sustainable practices

    Citi is a global diversified financial services holding company offering a wide array of financial products and services to consumers, corporations, governments, and institutions. These include ...
    Read More
  • blank
    case studiesLatin America & CaribbeanPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    May 15, 2024
    578
    0

    Case study: How Banco Hipotecario works with its clients and customers to encourage sustainable practices

    Banco Hipotecario provides financial products and services across all productive sectors in El Salvador. The bank’s portfolio is predominantly focused on SMEs, totalling $493 million, followed ...
    Read More
  • blank
    case studiesLatin America & CaribbeanPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    May 14, 2024
    476
    0

    Case study: How BFA works with its clients and customers to encourage sustainable practices

    BFA functions as a development bank across all 14 Departments of El Salvador, dedicated to providing comprehensive and sustainable financial solutions, particularly focusing on the rural ...
    Read More
  • blank
    Asia Pacificcase studiesPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    May 13, 2024
    681
    0

    Case study: How BNZ works with its clients and customers to encourage sustainable practices

    Bank of New Zealand (BNZ) stands as one of the most significant and longstanding financial institutions in Aotearoa New Zealand, delivering a diverse array of banking ...
    Read More
  • blank
    Asia Pacificcase studiesPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    May 13, 2024
    581
    0

    Case study: How Mizuho works with its clients and customers to encourage sustainable practices

    Mizuho is actively involved in diverse sectors such as banking, trust, securities, asset management, research & consulting, and various other areas. Its operations span across Japan, ...
    Read More
  • blank
    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    May 8, 2024
    524
    0

    Case study: How Achmea Bank works with its clients and customers to encourage sustainable practices

    Achmea Bank is part of Achmea, one of the largest financial service providers in the Netherlands, known for its cooperative origins. Achmea Bank provides savings and ...
    Read More
1 … 6 7 8 9

View more Case Studies...

Subscribe

blank

Upcoming Events

Learn how to take sustainability action ASAP through GRI ESG/ Sustainability reporting

2-3 Jun 2026

REAL TIME remote learning

Learn how to prepare a 1st Class GRI Sustainability / ESG Report
2-days

5-7 May 2026

REAL TIME remote learning

End-to-End ESRS Reporting Programme
3-days

4-6 Nov 2026

CLASSROOM (Venue: London School of Economics)

End-to-End ESRS Reporting Programme
3-days

EXCLUSIVE – FREE FBRH MOCK EXAM

blank

Check your GRI knowledge with this free exam sample.

The FBRH mock exam was specially created to help reinforce the knowledge participants gain during the GRI, ISEP and CPD Certified courses. Free access is granted for all full academic path participants.

REVIEWS

blank

"Pleased to share that as of today I am a GRI Certified Sustainability Professional. Great course, thank you for the insights and unique learning path"

Ting Chaung Ho (S&P Global) Linkedin post
blank

Thanks for two excellent days of learning How to Create a 1st-Class GRI Standard Sustainability Report"

Anette Brøto Nereng (KPMG Norway) Linkedin post
blank

"You can know nothing about GRI Standards and in 2 days you will be ready to advise clients or run a reporting project for your company."

Laurence Cox (Salterbaxter, an MSL Company)

COLLECTIONS

  • Navtool

    How are Banks implementing the UN Principles for Responsible Banking (PRB)

    See how banks are aligning their strategies, decision-making, lending, and investments with the SDGs and international agreements like the Paris Agreement on climate change. In September 2019, United Nations Secretary-General ...
  • Navtool

    How are others addressing SDGs?

    Simply click on an SDG goal below to see related case studies. Case studies for every SDG The navigation tool below has been designed to assist report preparers discover how ...
  • Navtoolnewsopiniontrending News

    FBRH Consultants UK: campaign to support the launch of a GRI Education Sector Standard

    Building a proactive and sustainable world, together Positive change does not come through wishful thinking. Our busy and complicated world will continually face many challenges on many fronts. Beyond climate ...
  • Navtool

    How are others creating shared value

    Shared Value is a business strategy concept introduced by Harvard Prof. Michael Porter that focuses on creating economic value while also addressing social and environmental needs. It aims to achieve ...
  • Navtool

    How are others addressing GRI topic specific disclosures?

    Simply click on a GRI topic below to see related case studies. Case studies for every GRI topic standard The navigation tool below has been designed to assist report preparers ...
  • Navtool

    Becoming a GRI Certified Sustainability Professional

    Academic preparation by FBRH, a GRI Global Certified Partner This is a specially curated collection of informative articles that provide answers to questions along with information and resources such as: ...
  • Navtool

    The European Sustainability Reporting Standards (ESRS)

    Almost 8,000 EU & non EU businesses will need to publish sustainability information This is a specially curated collection of informative articles on the European Sustainability Reporting Standards (ESRS). You will ...
  • Recent

  • Popular

  • blank

    Case study: How IKB works with its clients and customers to encourage sustainable practices

    By Gerasimos
    February 26, 2026
  • blank

    Case study: How Aktia identifies and works on strategic business opportunities to increase positive and ...

    By Gerasimos
    February 25, 2026
  • blank

    Case study: How the LLB Group identifies and works on strategic business opportunities to increase ...

    By Gerasimos
    February 24, 2026
  • blank

    Case study: How LABORAL Kutxa identifies and works on strategic business opportunities to increase positive ...

    By Gerasimos
    February 19, 2026
  • blank

    How are others addressing SDGs?

    By Sustaincase
    February 1, 2023
  • blank

    Becoming a GRI Certified Sustainability Professional

    By Sustaincase
    January 30, 2023
logo

Building a proactive and
sustainable world, together.

Identify > Measure > Manage > Change

SustainCase is the media partner of FBRH Consultants Ltd

FBRH CONSULTANTS LTD
Kemp House,
124 City Road,
London, EC1V 2NX, UK
contact@fbrh.co.uk
www.fbrh.co.uk

  • Recent

  • Popular

  • blank

    Case study: How IKB works with its clients and customers to encourage sustainable practices

    By Gerasimos
    February 26, 2026
  • blank

    Case study: How Aktia identifies and works on strategic business opportunities to increase positive and ...

    By Gerasimos
    February 25, 2026
  • blank

    Case study: How the LLB Group identifies and works on strategic business opportunities to increase ...

    By Gerasimos
    February 24, 2026
  • blank

    Case study: How LABORAL Kutxa identifies and works on strategic business opportunities to increase positive ...

    By Gerasimos
    February 19, 2026
  • blank

    Case study: How LABORAL Kutxa identifies and works on strategic business opportunities to increase positive ...

    By Gerasimos
    February 19, 2026
  • blank

    How are others addressing SDGs?

    By Sustaincase
    February 1, 2023
  • blank

    Becoming a GRI Certified Sustainability Professional

    By Sustaincase
    January 30, 2023
  • blank

    Case study: Allianz’s strategies and policies for reducing its environmental impact and combating climate change

    By Sustaincase
    August 1, 2016

About us

  • Editor’s note
  • Mission – Vision – Values

Contact

  • Contact SustainCase
  • Guest Submissions
  • Submit a Tip or Topic
  • Advertising
  • GRI Training through FBRH

Follow us

© SustainCase 2001-2023  |  Privacy Policy   |  Cookie Policy