Case study: How Resurs identifies and works on strategic business opportunities to increase positive and reduce negative impacts
Resurs Holding (Resurs), through its subsidiary Resurs Bank, is the leading provider of retail finance in the Nordic region. It offers a range of services including payment solutions, consumer loans, savings accounts, and specialized insurance products. Since its inception in 1977, Resurs Bank has established itself as a key partner for sales-driven payment and loyalty solutions within the retail and e-commerce sectors. As a result, Resurs has built a customer base of approximately six million private customers across the Nordics. The Resurs Group operates in Sweden, Denmark, Norway, and Finland, primarily serving individuals and small to medium-sized enterprises. As of the end of the fourth quarter of 2024, the Group employed 673 staff members and managed a loan portfolio worth SEK 39.9 billion. Resurs is a signatory of the Principles for Responsible Banking (PRB) and is, accordingly, identifying and working on strategic business opportunities to increase positive and reduce negative impacts. Tweet This!
This case study is based on the 2024 PRB Reporting and Self-Assessment Template by Resurs prepared in relation to its implementation of the PRB, that can be found at this link. Through all case studies we aim to demonstrate what ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.
Which Principles for Responsible Banking have been addressed?
The Principles for Responsible Banking addressed in this case are:
- Principle 3: Clients and Customers
- Principle 4: Stakeholders
Subscribe for free and read the rest of this case study
Please subscribe to the SustainCase Newsletter to keep up to date with the latest sustainability news and gain access to over 2000 case studies. These case studies demonstrate how companies are dealing responsibly with their most important impacts, building trust with their stakeholders (Identify > Measure > Manage > Change).
With this case study you will see:
-
-
- How Resurs proceeded with stakeholder identification and consultation, and
- How Resurs identified and worked on strategic business opportunities to increase positive and reduce negative impacts
-
Already Subscribed? Type your email below and click submit
Stakeholder identification and consultation
Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.
Resurs engages with a variety of stakeholders daily through multiple channels. Resurs conducts a materiality analysis, which is reviewed and updated every two years to ensure relevance across several areas. The most recent assessment was carried out in 2022 and helps Resurs identify the sustainability issues most important to stakeholders, as well as their expectations for the company. Additionally, the assessment offers insights into how Resurs’ operations impact the economy, society, people, and the environment. As part of its ongoing work related to the CSRD, Resurs is currently updating its processes to incorporate the principles of double materiality, aiming to enhance its strategy for sustainable business practices.
How did Resurs identify and work on strategic business opportunities to increase positive and reduce negative impacts?
In its 2024 PRB Reporting and Self-Assessment Template Resurs reports that it identified and worked on strategic business opportunities to increase positive and reduce negative impacts as follows:
Responsible and sustainable credit lending forms the foundation of Resurs’ business, providing financial services that are sustainable both now and in the future—for individuals, Resurs, and society as a whole. Resurs aims to inspire customers to make sustainable choices and to promote a positive, sustainable lifestyle. This goal is supported through the development of products that expand opportunities in areas such as energy investments and green loans. Resurs continuously works to integrate sustainability considerations into its credit lending practices and regularly updates its overall strategy to reinforce its commitment to sustainability.
UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet
With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.
FBRH Principles for Responsible Banking (PRB) Assurance:
First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience
-
-
- FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
- FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
- FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.
-
The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.
References:
This case study is based on published information by Resurs, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:
Note to Resurs: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.