Alperia is South Tyrol’s leading energy service provider and one of the most important sustainable-energy companies in Italy. Alperia deals with cybersecurity through a dedicated structure that defines and supervises cybersecurity architectures and systems Tweet This!, deals with identity management and access control systems and intervenes in the event of any attacks.
This case study is based on the 2019 Sustainability Report by Alperia published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.
In 2019, Alperia’s protection systems blocked an average of 4.000 spam emails and 6.000 malicious connection attempts every day. In order to promote cybersecurity Alperia took action to:
- introduce new and better performing management systems
- renew the ISO 27001 certification
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With this case study you will see:
- Which are the most important impacts (material issues) Alperia has identified;
- How Alperia proceeded with stakeholder engagement, and
- What actions were taken by Alperia to promote cybersecurity
What are the material issues the company has identified?
In its 2019 Sustainability Report Alperia identified a range of material issues, such as security of supply, innovation, research and development, health and safety at work, asset integrity, energy consumption. Among these, promoting cybersecurity stands out as a key material issue for Alperia.
Stakeholder engagement in accordance with the GRI Standards
The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:
Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.
Key stakeholder groups Alperia engages with:
|Owners and Investors|
How stakeholder engagement was made to identify material issues
To identify and prioritise material topics Alperia engaged with its stakeholders though an anonymous online survey which 176 participants answered.
In its 2019 Sustainability Report Alperia reports that it took the following actions for promoting cybersecurity:
- Introducing new and better performing management systems
- In 2019, Alperia introduced new and better performing management systems both inside and outside the Alperia world, also including Artificial Intelligence (AI) platforms. Attacks are becoming more frequent and high risk. Most are perpetrated by extremely sophisticated AI software, which is why it is necessary to use the same language in defence. In 2019, Alperia did not suffer from any significant cybersecurity incidents, but is aware of how important it is to protect yourself with increasingly sophisticated barrier systems. This is why Alperia introduced a double layer antivirus system for email and all the documents are classified according to a specific confidentiality level (public, restricted, confidential). Updating activities continue with trials of the disaster recovery plan and adoption of protection systems against ransomware threats.
- Renewing the ISO 27001 certification
- In 2019, Alperia renewed its ISO 27001 certification, which was extended to include even more stringent checking. This international standard recognises the group’s adoption of a secure system for the management of company information systems (IT and documentary), to monitor and reduce management costs, ensure adequate service levels and monitor and reduce the risk of possible outages. The certification is subject to an annual audit, with additional checks carried out by the group’s Internal Audit. During 2019, Alperia’s business continuity plan was also developed to be activated in the event of attacks. In compliance with the requirements of Europe’s GDPR regulation, a Data Protection Officer (DPO) was appointed external to the IT department. A new privacy-by-design procedure was developed, to be carried out at the start of each new project in order to check if it meets the standards set by privacy and GDPR legislation.
Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?
The GRI Standard addressed in this case is: Disclosure 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data
Disclosure 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data corresponds to:
- Sustainable Development Goal (SDG) 16: Peace, Justice and Strong Institutions
- Targets: 16.3, 16.10
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1) This case study is based on published information by Alperia, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:
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