Case study: How Banco AV Villas works with its clients and customers to encourage sustainable practices
As part of Grupo AVAL Acciones y Valores S.A., one of the leading financial conglomerates in Colombia, Banco AV Villas focuses on establishing itself as an innovative bank, offering products and services designed to simplify the lives of clients and users, with a service model and segmented channels enhanced by advanced technology, analytics, and service. Banco AV Villas is a signatory of the Principles for Responsible Banking (PRB) and is, accordingly, working with its clients and customers to encourage sustainable practices and enable sustainable economic activities. Tweet This!
This case study is based on the 2023 PRB Reporting and Self-Assessment Template by Banco AV Villas, prepared in relation to its implementation of the PRB, that can be found at this link. Through all case studies we aim to demonstrate what ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.
Which Principles for Responsible Banking have been addressed?
The Principles for Responsible Banking addressed in this case are:
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- Principle 3: Clients and Customers
- Principle 4: Stakeholders
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With this case study you will see:
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- How Banco AV Villas proceeded with stakeholder identification and consultation, and
- How Banco AV Villas worked with its clients and customers to encourage sustainable practices and enable sustainable economic activities
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Stakeholder identification and consultation
Please describe which stakeholders (or groups/ types of stakeholders) you have identified, consulted, engaged, collaborated or partnered with for the purpose of implementing the Principles and improving your bank’s impacts. This should include a high-level overview of how your bank has identified relevant stakeholders, what issues were addressed/results achieved and how they fed into the action planning process.
In defining and updating its Sustainability Model, Banco AV Villas identified its stakeholders and engaged in a transparent dialogue to understand their needs, expectations, and perspectives regarding the organization. This process helped Banco AV Villas grasp the importance of sustainability management in its operations.
Banco AV Villas’ stakeholders include:
- Providers
- Society
- Mass media
- Labour union
- Employees
- Management Team
- Board of Directors
- Risk rating agencies
- Unions
- Government
- Shareholders
- Clients
How did Banco AV Villas work with its clients and customers to encourage sustainable practices and enable sustainable economic activities?
In its 2023 PRB Reporting and Self-Assessment Template Banco AV Villas reports that it works with its clients and customers to encourage sustainable practices and enable sustainable economic activities as follows:
Since June 2024, Banco AV Villas has been implementing the SARAS – Environmental and Social Risk Management System, aiming to identify, evaluate, manage, and track the environmental and social risks associated with the activities it finances.
This system will enable Banco AV Villas to foster a closer relationship with its business, corporate, and institutional clients through a sustainability approach, emphasizing the importance of managing environmental and social risks.
UN Principles for Responsible Banking: Accelerating a positive global transition for people and the planet
With over 300 signatory banks representing almost half of the global banking industry, the Principles for Responsible Banking are the world’s foremost sustainable banking framework. Through these Principles, the banking community takes action to align core strategies, decision-making, lending and investment with the UN Sustainable Development Goals and international agreements such as the Paris Climate Agreement.
FBRH Principles for Responsible Banking (PRB) Assurance:
First class PRB assurance services: The result of solid, hands-on ESG/ Sustainability experience
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- FBRH is a GRI Certified Training Partner (Global), ISEP Training Centre and a member of CPD.
- FBRH builds trust. Over 200 reviews from top professionals from around the world demonstrate our ability to build strong, trusting business relationships.
- FBRH possesses a unique skill set that combines ESG/sustainability certified training, experience in advisory services and report preparation, and ESG/sustainability report assurance.
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The combination of all the above empowers FBRH to provide first class Principles for Responsible Banking (PRB) assurance services.
References:
This case study is based on published information by Banco AV Villas, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:
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