The case for CSR/ Sustainability Reporting Done Responsibly


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Case study: How Croda ensures occupational health and safety

As a world leader in speciality chemicals, high performance ingredients and technologies, operating in 36 countries around the globe across four market sectors – personal care, life sciences, performance technologies and industrial chemicals –, Croda strives to ensure it meets the highest occupational safety and health standards.  Tweet This!

This case study is based on the 2015 Sustainability Report by Croda published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

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Abstract

Creating and maintaining, for the company’s 4,239 employees, a safe and healthy work environment is a top priority for Croda. In order to ensure occupational health and safety Croda took action to:

  • implement the principles of organisational mindfulness
  • improve incident investigation
  • promote employee health and wellbeing

What are the material issues the company has identified?

In its 2015 Sustainability Report Croda identified a range of material issues, such as process safety, quality assurance, knowledge management, product stewardship. Among these, ensuring occupational health and safety stands out as a key material issue for Croda.

Stakeholder engagement in accordance with the GRI Standards

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The organization should identify its stakeholders, and explain how it has responded to their reasonable expectations.”

Stakeholders must be consulted in the process s of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Croda engages with:   

Stakeholder Group
Customers and consumers
Investors
Suppliers
Local communities
Employees
Non-government organisations
Governments and regulatory bodies

How stakeholder engagement was made to identify material issues

To identify and prioritize material issues, Croda held a session with guest speakers from key stakeholder groups, including customers, investors and academic institutions. Croda also carried out an internal survey among the company’s middle and senior managers.

What actions were taken by Croda to ensure occupational health and safety?

In its 2015 Sustainability Report Croda reports that it took the following actions for ensuring occupational health and safety:

  • Implementing the principles of organisational mindfulness
  • Croda applies the principles of organisational mindfulness across the company’s Behavioural Safety Programmes, with a number of sites integrating elements of this philosophy into local programmes. Moreover, according to a new scheme, committees representing different departments at the company’s sites will identify safe behaviours that need improvement, monitoring behaviours and providing feedback on performance against targets.
  • Improving incident investigation
  • To facilitate incident investigation, Croda implemented, in 2015, an incident investigation platform developed with the Canadian company Intelex. Moreover, Croda:
    • customized the platform to be also used for change management risk assessment
    • was able, through the web-entry-based platform, to achieve more efficient and quick reporting
  • Promoting employee health and wellbeing
  • Croda has adopted a decentralized approach to raising awareness and promoting health and wellbeing among employees, to ensure such activities reflect local needs and cultures. Initiatives that the company implements across the globe include:
    • the promotion of exercise
    • access to free health assessments
    • advice on a range of health problems
    • supporting a good work life balance

Which GRI indicators/Standards have been addressed?

The GRI indicator addressed in this case is: G4-LA6: Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender and the updated GRI Standard is: Disclosure 403-2 Types of injury and rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities

 

References:

1) This case study is based on published information by Croda, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) http://www.fbrh.co.uk/en/global-reporting-initiative-gri-g4-guidelines-download-page

3) https://g4.globalreporting.org/Pages/default.aspx

4) https://www.globalreporting.org/standards/gri-standards-download-center/

 

Note to Croda: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.

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