Case study: How Getac creates economic value for its stakeholders
With products sold in 80 countries worldwide and major clients located in the United States, the United Kingdom, Germany, France, Italy, Russia, China and India, Getac has been providing, since 1989, rugged computing solutions for demanding professionals in extreme environments. Creating long-term value for all its stakeholders by ensuring that its business goals are achieved, is a top priority for Getac. Tweet This!
This case study is based on the 2020 Sustainability Report by Getac, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.
Abstract
Getac embraces the mission of providing safe, top-value, and prosperity-promoting solutions, while generating sustainable value for every one of its stakeholders. In order to create economic value for its stakeholders Getac took action to:
- create economic value for employees
- create economic value for the government
- create economic value for shareholders
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With this case study you will see:
- Which are the most important impacts (material issues) Getac has identified;
- How Getac proceeded with stakeholder engagement, and
- What actions were taken by Getac to create economic value for its stakeholders
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What are the material issues the company has identified?
In its 2020 Sustainability Report Getac identified a range of material issues, such as child labour, environmental/social/economic compliance, information security and customer privacy, operational risk management. Among these, creating economic value for its stakeholders stands out as a key material issue for Getac.
Stakeholder engagement in accordance with the GRI Standards
The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:
Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.
Key stakeholder groups Getac engages with:
| Stakeholder Group | Method of engagement |
| Employees
| · Performance appraisal · Internal announcement · Employee meeting · Labour management meeting/supervisor meeting/training · Employee consultation hotline · Education & Training |
| Customers/distributors | · Customer service section on corporate website · Sales contract and Non-disclosure agreement · Telephone customer service hotline · Channel partner conference · Consumer service mailbox · ESG audit by third party |
| Suppliers | · Supplier visit · Supplier procurement contract · Supplier audit · Supplier query mailbox · Supplier Conference |
| Shareholders | · Shareholders’ meeting/ investor conference · Corporate website · Market observation post system · Investor query mailbox/ hotline |
| Government agencies | · Official documents · Regulatory meetings and training · Seminars |
| Media | · News releases · Press conferences · Spokesperson interviews · Posting of information on the corporate website |
How stakeholder engagement was made to identify material issues
To identify and prioritise material topics Getac engaged with its stakeholders through a questionnaire survey.
What actions were taken by Getac to create economic value for its stakeholders?
In its 2020 Sustainability Report Getac reports that it took the following actions for creating economic value for its stakeholders:
- Creating economic value for employees
- In 2020, Getac paid NT$ 5,270,967 for employee salaries and NT$ 853,332 for benefits.
- Creating economic value for the government
- In 2020, Getac paid NT$ 572,147 in income tax expense.
- Creating economic value for shareholders
- In 2020, Getac paid NT$ 2,123,911 in cash dividends for shareholders.
Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?
The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed
Disclosure 201-1 Direct economic value generated and distributed corresponds to:
- Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
- Targets: 8.1, 8.2
- Sustainable Development Goal (SDG) 9: Industry, Innovation and Infrastructure
- Targets: 9.1, 9.4, 9.5
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References:
This case study is based on published information by Getac, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:
https://www.getac.com/uploads/2022/02/2020-GetacCSR_Full-Report.pdf
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