Case study: How InPost creates economic value for its stakeholders
InPost S.A. is Europe’s leading e-commerce delivery partner, providing automated parcel machine (APM) delivery services, door-to-door delivery services, Pick Up Drop Off (PUDO), and fulfilment services to e-commerce merchants. Driving sustainable business models in addition to profitability has been essential for pursuing InPost’s purpose – becoming the leading environmentally-friendly out-of-home platform for e-commerce -, translating into effective value creation for all its stakeholders.
This case study is based on the 2022 Annual Report by InPost, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.
Abstract
In 2022, the economic value distributed by InPost reached PLN 6.603.3 million. Tweet This! In order to create economic value for its stakeholders InPost took action to:
- create economic value for employees
- create economic value for providers of capital
- create economic value for the government
- create economic value for communities
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With this case study you will see:
- Which are the most important impacts (material issues) InPost has identified;
- How InPost proceeded with stakeholder engagement, and
- What actions were taken by InPost to create economic value for its stakeholders
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What are the material issues the company has identified?
In its 2022 Annual Report InPost identified a range of material issues, such as access to logistics services (price, location, accessibility for the disabled), emissions, sustainable consumer habits, equal opportunities, no discrimination (due to e.g., age, nationality, gender), integrity and ethics in all business activities, regulatory compliance / compliance with requirements. Among these, creating economic value for its stakeholders stands out as a key material issue for InPost.
Stakeholder engagement in accordance with the GRI Standards
The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:
Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.
Key stakeholder groups InPost engages with:
| Stakeholder Group | Method of engagement (Inform) |
| Shareholders
| · Meetings · Online communication · Briefings |
| Merchants
| · Social media and digital tools (websites, mailing, apps) · Advertising and educational campaigns · Surveys · Direct contact |
| Customers
| · Post · Social media and digital tools (such as websites, mailing, apps and newsletters) · Traditional and online advertising campaigns · PR channels |
| Couriers
| · Morning briefings · Direct contact · Push notifications · App · Online messenger · Surveys |
| Employees
| · Intranet · Mailings · InPost News · InTalk · Posters · Screens · Meetings |
| Suppliers
| · Mailings · Online meetings · Direct meetings · Fairs · Informal networking |
| Local communities and NGOS
| · Online meetings · Phone calls · Direct meetings |
| Media
| · PR channels · InPost’s social media · Digital tools |
| City departments and municipalities
| · Online meetings · Phone calls · Direct meetings |
| Business Partners
| · Online meetings · Phone calls · Direct meetings |
How stakeholder engagement was made to identify material issues
To identify and prioritise material topics InPost engaged with its stakeholders through a survey.
What actions were taken by InPost to create economic value for its stakeholders?
In its 2022 Annual Report InPost reports that it took the following actions for creating economic value for its stakeholders:
- Creating economic value for employees
- In 2022, InPost paid PLN 850.1 million for employee wages and benefits.
- Creating economic value for providers of capital
- In 2022, InPost paid PLN 255.8 million to providers of capital.
- Creating economic value for the government
- In 2022, InPost paid PLN 226.4 million to the government.
- Creating economic value for communities
- In 2022, InPost spent PLN 9.0 million in community investments.
Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?
The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed
Disclosure 201-1 Direct economic value generated and distributed corresponds to:
- Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
- Targets: 8.1, 8.2
- Sustainable Development Goal (SDG) 9: Industry, Innovation and Infrastructure
- Targets: 9.1, 9.4, 9.5
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References:
This case study is based on published information by InPost, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:
https://inpost.eu/sites/default/files/2023-03/InPost%20IAR%202022.pdf
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