Principle 3: Clients and Customers
- case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How Şekerbank works with its clients and customers to encourage sustainable practices
Founded as a cooperative bank in Eskişehir on October 12, 1953, Şekerbank was established to finance agriculture and the sugar industry. It remains the sole institution ... - case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How Sber works with its clients and customers to encourage sustainable practices
Sber is present across all regions of the Russian Federation, providing services to over 3.2 million corporate clients and 108.5 million retail customers. It is a ... - case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How SpareBank 1 Sørøst-Norge works with its clients and customers to encourage sustainable practices
SpareBank 1 Sørøst-Norge is a regional financial services organization and a member of the SpareBank 1 Alliance, Norway’s second-largest financial group. The bank provides a range ... - case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How the Development and Investment Bank of Turkey works with its clients and customers to encourage sustainable practices
Centred on financing sustainable development in alignment with the United Nations Sustainable Development Goals and Turkey’s 2053 net-zero emission ambitions, the Development and Investment Bank of ... - case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How İşbank works with its clients and customers to encourage sustainable practices
Founded as Turkey’s first national bank, İşbank has long been a leading force in the country’s economy. By the end of 2024, with a workforce of ... - case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How HPB works with its clients and customers to encourage sustainable practices
With a network of 64 branches (centres) and 6 regional offices, HPB is accessible to clients across Croatia. Through its own branches and the ‘Bank in ... - Asia Pacificcase studiesPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How Hengfeng Bank works with its clients and customers to encourage sustainable practices
Hengfeng Bank is among China’s 12 national joint-stock commercial banks, operating a total of 333 branches across the country. These include nineteen primary branches, one direct ... - case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How OTP Group works with its clients and customers to encourage sustainable practices
OTP Group is among the fastest-growing independent banking groups in Central and Eastern Europe, distinguished by its deep regional expertise and enduring dedication to the area. ... - case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How Triodos Bank works with its clients and customers to encourage sustainable practices
Triodos Bank operates across five European nations, providing retail and business banking services in the Netherlands, Belgium, Spain, Germany, and the UK. Additionally, it offers residential ... - case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How Nordea works with its clients and customers to encourage sustainable practices
Nordea is the leading financial services group in the Nordic countries. In 2024, Nordea operated in 20 countries, including its Nordic home markets—Denmark, Finland, Norway, and ... - case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How Handelsbanken works with its clients and customers to encourage sustainable practices
Handelsbanken was founded in 1871 and has now a nationwide branch network in its home markets of the Netherlands, Norway, the UK, and Sweden. Handelsbanken has ... - Asia Pacificcase studiesPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How Suncorp Bank works with its clients and customers to encourage sustainable practices
Suncorp Group, an ASX-listed Trans-Tasman insurance company headquartered in Brisbane, with a heritage dating back more than 100 years, offers insurance products and services through some ... - Asia Pacificcase studiesPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How Sumitomo Mitsui Trust Group works with its clients and customers to encourage sustainable practices
Sumitomo Mitsui Trust Group owns a variety of group companies involved in banking, asset management, administrative and real estate services, as well as other business units ... - Asia Pacificcase studiesPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How Sumitomo Mitsui Financial Group works with its clients and customers to encourage sustainable practices
Sumitomo Mitsui Financial Group is a worldwide financial organization headquartered in Japan. The Group operates across various sectors, including banking, leasing, credit cards, securities, and consumer ... - Asia Pacificcase studiesPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How Suhyup Bank works with its clients and customers to encourage sustainable practices
Suhyup Bank was originally established in 1962 in partnership with the National Federation of Fisheries Cooperatives. It was restarted on December 1, 2016. Since then, the ... - case studiesLatin America & CaribbeanPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How St. Georges Bank works with its clients and customers to encourage sustainable practices
St. Georges Bank is a member of Grupo Promerica, with over 30 years of experience in the financial industry, operating across nine countries in Central America, ... - case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How Sparebanken Sør works with its clients and customers to encourage sustainable practices
Sparebanken Sør is a regional savings bank operating with an integrated value chain that encompasses the development, production, and delivery of financial products and services. The ... - case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How SpareBank 1 Nordmøre works with its clients and customers to encourage sustainable practices
SpareBank 1 Nordmøre provides conventional banking services, including payment solutions, loans, savings accounts, and insurance. Its operations are focused on serving both the Personal Banking and ... - case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How SpareBank 1 Nord-Norge works with its clients and customers to encourage sustainable practices
SpareBank 1 Nord-Norge is a regional savings bank serving Northern Norway. The Group offers a comprehensive suite of financial services to both retail and corporate clients ... - Asia Pacificcase studiesPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How Shiga Bank works with its clients and customers to encourage sustainable practices
As a regional bank in Japan, Shiga Bank primarily serves Shiga Prefecture through its branch network, while also maintaining operations in Kyoto, Osaka, Gifu, Aichi, Mie ... - Africa & Middle Eastcase studiesPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How Polaris Bank works with its clients and customers to encourage sustainable practices
Polaris Bank, a digitally-focused retail bank, is strategically expanding its commercial and corporate banking presence while carefully managing its public sector exposure. The bank’s robust financial ... - case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How Nykredit works with its clients and customers to encourage sustainable practices
Nykredit is a Danish financial services provider. The Group’s operations encompass mortgage lending, banking, investment, insurance, leasing, and real estate brokerage, among other activities. Its primary ... - case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How the NLB Group works with its clients and customers to encourage sustainable practices
The NLB Group has earned the confidence of more than 2.8 million active customers by creating innovative, tailored solutions that support the economic growth of its ... - case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How Nidaros Sparebank works with its clients and customers to encourage sustainable practices
Nidaros Sparebank is a banking institution that generates value for its customers, employees, and the local community, supporting customers through various life events, whether they are ... - case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How Nationwide Building Society works with its clients and customers to encourage sustainable practices
Nationwide Building Society is a UK-based financial institution owned by its members—those customers who hold current accounts, mortgages, or savings with the Society. As the largest ... - case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How NBG works with its clients and customers to encourage sustainable practices
Founded in 1841, NBG has had its shares listed on the Athens Exchange since 1880. With a strong legacy and a significant role in Greece’s economic ... - Africa & Middle Eastcase studiesPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How NBE works with its clients and customers to encourage sustainable practices
As Egypt’s oldest commercial bank, NBE boasts a long history of bolstering the country’s economy and making social contributions. It offers a comprehensive range of banking ... - case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How Mediobanca works with its clients and customers to encourage sustainable practices
Mediobanca is Italy’s leading investment bank and a prominent player in Southern Europe. For the fiscal year 2023-2024, the Group reported revenues of €3.6 billion and ... - case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How MBH Bank works with its clients and customers to encourage sustainable practices
MBH Bank was formed in May 2023 through the merger of three banks: MKB Bank, Budapest Bank, and Takarékbank. Currently, it stands as one of Hungary’s ... - case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
Case study: How mBank works with its clients and customers to encourage sustainable practices
mBank Group operates using a universal banking model and caters to a wide range of clients and customers. Its services include retail, corporate, and investment banking, ...
