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Principle 3: Clients and Customers

Home›Principles for Responsible Banking›Category: "Principle 3: Clients and Customers" (Page 3)
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    June 25, 2025
    613
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    Case study: How Intesa Sanpaolo works with its clients and customers to encourage sustainable practices

    The Intesa Sanpaolo Group ranks among the leading banking groups in Europe, boasting a market capitalization of 84.3 billion euros. The Group is deeply committed to ...
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    Asia Pacificcase studiesPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    June 24, 2025
    606
    0

    Case study: How CIB works with its clients and customers to encourage sustainable practices

    Founded in 1988 in Fuzhou City, Fujian Province, during the early stages of China’s reform and opening-up, Industrial Bank Co., Ltd. (CIB) has grown to become ...
    Read More
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    Asia Pacificcase studiesPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    June 17, 2025
    582
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    Case study: How Hana Securities works with its clients and customers to encourage sustainable practices

    Hana Securities offers financial investment services, which encompass investment trading, brokerage, and related services, in accordance with the Financial Investment Services and Capital Markets Act. At ...
    Read More
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    Asia Pacificcase studiesPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    June 12, 2025
    628
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    Case study: How Hana Financial Group works with its clients and customers to encourage sustainable practices

    Hana Financial Group oversees a range of diversified financial operations that are primarily focused on Hana Financial Holdings, including banking, securities, credit cards, capital management, life ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    June 11, 2025
    607
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    Case study: How Hipotekarna Banka works with its clients and customers to encourage sustainable practices

    Hipotekarna Banka, a Montenegrin-registered bank with 21 branches solely within Montenegro and no parent company, focuses its business model on three key revenue streams: corporate and ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    June 10, 2025
    584
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    Case study: How Erste Group works with its clients and customers to encourage sustainable practices

    Erste Group seeks to be the premier financial institution for both retail and corporate customers across Central and Eastern Europe, encompassing Austria. The group employs a ...
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    June 5, 2025
    593
    0

    Case study: How DLR works with its clients and customers to encourage sustainable practices

    DLR Kredit (DLR) provides financing for commercial and agricultural properties across Denmark, as well as residential farms and owner-occupied homes in Greenland and the Faroe Islands. ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    June 4, 2025
    580
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    Case study: How Degroof Petercam works with its clients and customers to encourage sustainable practices

    Established in 1871, Degroof Petercam is a leading, privately-owned investment firm with Belgian roots, boasting over 150 years of comprehensive financial expertise. Serving clients across more ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    June 3, 2025
    593
    0

    Case study: How de Volksbank works with its clients and customers to encourage sustainable practices

    De Volksbank is the fourth-largest retail bank in the Netherlands, specializing in user-friendly and straightforward financial solutions. This includes mortgages, savings, payment services, insurance and investment ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    May 29, 2025
    600
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    Case study: How Crédit Mutuel works with its clients and customers to encourage sustainable practices

    The Crédit Mutuel group offers a comprehensive array of banking and insurance services through its four regional groups and their subsidiaries. It consists of a group ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    May 28, 2025
    567
    0

    Case study: How MKB works with its clients and customers to encourage sustainable practices

    CREDIT BANK OF MOSCOW (MKB) ranks among the largest non-state public banks in Russia and has been recognized as a systemically important financial institution since 2017. ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    May 22, 2025
    613
    0

    Case study: How Crédit Agricole works with its clients and customers to encourage sustainable practices

    The Crédit Agricole Group caters to 54 million customers and employs 154,000 individuals across 46 countries. Its universal banking model, centered on customer focus, integrates its ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    May 21, 2025
    624
    0

    Case study: How Coventry Building Society works with its clients and customers to encourage sustainable practices

    Coventry Building Society, established in 1884, is a mutual organization located in the United Kingdom. As the second-largest building society in the UK, it offers residential ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    May 20, 2025
    586
    0

    Case study: How Coop Pank works with its clients and customers to encourage sustainable practices

    Coop Pank is a rapidly expanding Estonian bank, with a distinct ownership structure dominated by local investors. The bank’s shares are publicly traded on the Tallinn ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    May 15, 2025
    605
    0

    Case study: How LABORAL Kutxa works with its clients and customers to encourage sustainable practices

    Caja Laboral Popular Cooperative Credit Bank, founded in 1959 in Arrasate/Mondragón, Gipuzkoa, in the Basque Country, is a pioneering credit cooperative that revolutionized traditional banking. After ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    May 14, 2025
    601
    0

    Case study: How CGD works with its clients and customers to encourage sustainable practices

    The mission of Caixa Geral de Depósitos (CGD) is to create value for Portuguese society by offering high-quality banking services to individuals and businesses. This approach ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    May 13, 2025
    578
    0

    Case study: How the BPER Group works with its clients and customers to encourage sustainable practices

    The BPER Group ranks as Italy’s third-largest banking group by branch count, boasting an extensive network of 1,635 branches across the country, plus an additional international ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    May 8, 2025
    641
    0

    Case study: How BNP Paribas works with its clients and customers to encourage sustainable practices

    BNP Paribas, the foremost provider of banking and financial services in Europe, has four primary domestic Retail Banking markets: France, Belgium, Italy, and Luxembourg. The bank ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    May 8, 2025
    599
    0

    Case study: How Berlin Hyp works with its clients and customers to encourage sustainable practices

    Berlin Hyp is a banking institution that focuses on financing large-scale real estate projects for professional investors and housing firms. Additionally, it offers a wide array ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    May 6, 2025
    618
    0

    Case study: How Garanti BBVA works with its clients and customers to encourage sustainable practices

    Garanti BBVA, Türkiye’s second-largest private bank, was established in 1946 and boasts consolidated assets worth approximately TL 2 trillion 202 billion (around USD 76 billion) as ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    April 30, 2025
    622
    0

    Case study: How Piraeus Group works with its clients and customers to encourage sustainable practices

    The Piraeus Financial Holdings Group holds a significant position in the Greek banking sector, boasting total assets of €76.5 billion as of December 31, 2023. The ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    April 29, 2025
    649
    0

    Case study: How Barclays works with its clients and customers to encourage sustainable practices

    Barclays provides a range of banking services to cater to diverse needs, including consumer banking for individuals and small businesses, as well as corporate and investment ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    April 24, 2025
    609
    0

    Case study: How Spuerkeess works with its clients and customers to encourage sustainable practices

    Spuerkeess is a universal bank based in Luxembourg that provides a wide array of banking and financial products and services. It serves all customer segments—private individuals, ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    April 23, 2025
    645
    0

    Case study: How Swedbank works with its clients and customers to encourage sustainable practices

    Serving a diverse clientele, boasting approximately seven million private customers and 550,000 corporate clients, Swedbank is among the top banks in its four home markets: Sweden, ...
    Read More
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    Asia Pacificcase studiesPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    April 17, 2025
    619
    0

    Case study: How the Bank of Nanjing works with its clients and customers to encourage sustainable practices

    Founded on February 8, 1996, the Bank of Nanjing is among the first domestic commercial banks to be listed on the main board of the Shanghai ...
    Read More
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    case studiesEuropePrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    April 16, 2025
    610
    0

    Case study: How Bank of Ireland works with its clients and customers to encourage sustainable practices

    The Bank of Ireland Group is a multifaceted financial services organization. Founded in 1783 by Royal Charter, Bank of Ireland is currently a subsidiary of Bank ...
    Read More
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    Africa & Middle Eastcase studiesPrinciple 3: Clients and CustomersPrinciple 4: StakeholdersPrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    April 15, 2025
    646
    0

    Case study: How Absa works with its clients and customers to encourage sustainable practices

    Absa is a diversified financial services provider operating across Africa, catering to individuals, small and medium-sized enterprises, corporations, multinational companies, financial institutions, banks, governments, and development ...
    Read More
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    Africa & Middle Eastcase studiesPrinciple 2: Impact and Target SettingPrinciple 3: Clients and CustomersPrinciple 5: Governance & CulturePrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    April 10, 2025
    621
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    Case study: How AUB takes action on its PRB commitments

    Ahli United Bank Group (AUB) serves 549,370 clients through a network of 134 branches and a dedicated team of 3,655 members. The bank is continuously expanding ...
    Read More
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    Africa & Middle Eastcase studiesPrinciple 2: Impact and Target SettingPrinciple 3: Clients and CustomersPrinciple 5: Governance & CulturePrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    April 9, 2025
    628
    0

    Case study: How SAB takes action on its PRB commitments

    Saudi Awwal Bank (SAB) is among the largest banks in the Kingdom of Saudi Arabia, with its origins dating back to 1926, making it the oldest ...
    Read More
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    Africa & Middle Eastcase studiesPrinciple 2: Impact and Target SettingPrinciple 3: Clients and CustomersPrinciple 5: Governance & CulturePrinciples for Responsible BankingSector: Financial Services
    By Gerasimos
    April 8, 2025
    615
    0

    Case study: How BANK OF AFRICA takes action on its PRB commitments

    One of the key objectives of BANK OF AFRICA is to play a proactive role in fostering a dynamic, resilient, and inclusive economy across Africa. Operating ...
    Read More
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