Case study: How Tech Mahindra creates economic value for its stakeholders
An enabler of digital transformation, consulting and business re-engineering services and solutions, Tech Mahindra works with some of the world’s leading clients, and helps them achieve tangible results. Tech Mahindra’s people-centricity is exemplified in its intent and capacity to deliver value to all stakeholders Tweet This! – holistic development for communities, and competitive dominance to clients, growth and business opportunities to value chain partners, and sustained returns to investors and shareholders.
This case study is based on the 2021-22 Integrated Annual Report by Tech Mahindra, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.
Abstract
Tech Mahindra’s focus on Purpose, People and Performance enables Tech Mahindra to create sustainable, long-term value for all its stakeholders. In order to create economic value for its stakeholders Tech Mahindra took action to:
- create economic value for employees
- create economic value for shareholders
- create economic value for the government
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With this case study you will see:
- Which are the most important impacts (material issues) Tech Mahindra has identified;
- How Tech Mahindra proceeded with stakeholder engagement, and
- What actions were taken by Tech Mahindra to create economic value for its stakeholders
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What are the material issues the company has identified?
In its 2021-22 Integrated Annual Report Tech Mahindra identified a range of material issues, such as climate change, wellness and safety, customer relations, talent and skill management. Among these, creating economic value for its stakeholders stands out as a key material issue for Tech Mahindra.
Stakeholder engagement in accordance with the GRI Standards
The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:
Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.
Key stakeholder groups Tech Mahindra engages with:
| Stakeholder Group | Method of engagement |
| Employees (HC)
| · TechM Cares Survey · Employee engagement initiatives (Leadership Connect, HR Flip Books, UVO 2 Chabot, Internal Portal) · Josh, MSP, and ISS5 |
| Customers (HC)
| · Customer Leadership Meet · Customer as Promoter Survey · Project Satisfaction Survey · Account Escalation Dashboard, and Account Status Indicator |
| Investors & Shareholders (FC)
| · Analyst Meets & Analyst Briefings · Quarterly Results · Annual General Meetings · Integrated Annual Report · Financial Results · Press Releases, Social Media |
| Partners and Collaborators (IC & SRC) | · Partners Meet · Training, Conferences, Workshops & Surveys |
| Government & Regulators (SRC) | · Public Policy Engagement · Compliance Reports |
| Academic Institutions (HC & IC) | · Recruitment Drives & Campus Connect · University Collaborations & MoUs |
| Local Communities (SRC)
| · “Samvad” Newsletter to establish a dialogue with CSR fraternity · Impact assessments · City authorities to implement the CSR initiatives |
| Suppliers and Vendors (SRC)
| · Supplier Meet · Supplier Audits · Workshops · ESG Trainings |
How stakeholder engagement was made to identify material issues
To identify and prioritise material topics Tech Mahindra engaged with its stakeholders through questionnaires.
What actions were taken by Tech Mahindra to create economic value for its stakeholders?
In its 2021-22 Integrated Annual Report Tech Mahindra reports that it took the following actions for creating economic value for its stakeholders:
- Creating economic value for employees
- In 2022, Tech Mahindra paid ₹ 222,859 million in employee benefit expenses.
- Creating economic value for shareholders
- In 2022, Tech Mahindra paid ₹ 39,813 million in dividends.
- Creating economic value for the government
- In 2022, Tech Mahindra paid ₹ 18,220 million in taxes.
Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?
The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed
Disclosure 201-1 Direct economic value generated and distributed corresponds to:
- Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
- Targets: 8.1, 8.2
- Sustainable Development Goal (SDG) 9: Industry, Innovation and Infrastructure
- Targets: 9.1, 9.4, 9.5
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References:
This case study is based on published information by Tech Mahindra, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:
https://insights.techmahindra.com/investors/tml-integrated-annual-report-fy-2021-22-f.pdf
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