Case study: How Cleanaway creates economic value for its stakeholders
Cleanaway is Australia’s leading total waste management solutions provider, playing its part in driving positive sustainability outcomes. Creating shared value for the environment, society and all its stakeholders, is a top priority for Cleanaway. Tweet This!
This case study is based on the 2022 Sustainability Report by Cleanaway, prepared in accordance with the GRI Standards, that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.
Abstract
In FY22, the economic value distributed by Cleanaway reached $M 2,773.4. In order to create economic value for its stakeholders Cleanaway took action to:
- create economic value for employees
- create economic value for providers of capital
- create economic value for the government
- create economic value for communities
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With this case study you will see:
- Which are the most important impacts (material issues) Cleanaway has identified;
- How Cleanaway proceeded with stakeholder engagement, and
- What actions were taken by Cleanaway to create economic value for its stakeholders
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What are the material issues the company has identified?
In its 2022 Sustainability Report Cleanaway identified a range of material issues, such as environmental impact & compliance, greenhouse gas emissions & energy, workplace safety, health & wellbeing, community impact management. Among these, creating economic value for its stakeholders stands out as a key material issue for Cleanaway.
Stakeholder engagement in accordance with the GRI Standards
The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:
Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.
Key stakeholder groups Cleanaway engages with:
To identify and prioritise material topics Cleanaway engaged with its stakeholders through the following channels:
| Stakeholder Group | Method of engagement |
| Employees
| · Quarterly magazine · Updates on intranet · Text message alerts · Regular town halls · Toolbox talks and other site-level meetings · Annual employee engagement survey |
| Suppliers
| · Regular and direct communication to ensure reliable, compliant supply of goods and services |
| Communities | · Community Reference Groups (CRG) · Open days at facilities · Local events · Website and social media channels |
| Customers
| · Direct account management, including regular in-person meetings, waste audits and training sessions · Platinum Service Centre · Inside Sales account team · Direct mail communications, including a monthly e-newsletter · Customer experience surveys |
| Business partners | · Regular meetings |
| Governments and regulators
| · Formal channels to engage directly with governments and regulators · Industry associations |
| Capital providers
| · AGM · Analyst and investor briefings and meetings · Investor days · Site visits · Roadshows · Conference presentations · News summaries · Investor Hub |
What actions were taken by Cleanaway to create economic value for its stakeholders?
In its 2022 Sustainability Report Cleanaway reports that it took the following actions for creating economic value for its stakeholders:
- Creating economic value for employees
- In FY22, Cleanaway paid $M 820.5 for employee wages and benefits.
- Creating economic value for providers of capital
- In FY22, Cleanaway paid $M 137.4 to providers of capital.
- Creating economic value for the government
- In FY22, Cleanaway paid $M 798.1 to the government.
- Creating economic value for communities
- In FY22, Cleanaway spent $M 0.5 in community investments.
Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?
The GRI Standard addressed in this case is: Disclosure 201-1 Direct economic value generated and distributed
Disclosure 201-1 Direct economic value generated and distributed corresponds to:
- Sustainable Development Goal (SDG) 8: Decent Work and Economic Growth
- Targets: 8.1, 8.2
- Sustainable Development Goal (SDG) 9: Industry, Innovation and Infrastructure
- Targets: 9.1, 9.4, 9.5
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References:
This case study is based on published information by Cleanaway, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original please revert to the following link:
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