Mandarin Oriental Hotel Group is an international hotel investment and management group, with deluxe and first-class hotels, resorts and residences in sought-after destinations around the globe. Mandarin Oriental Hotel Group has set as its goal to promote biodiversity protection, and prevent any potential adverse impacts to protected areas, within its sphere of influence.
This case study is based on the 2016 Sustainability Report by Mandarin Oriental Hotel Group published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.
Recognising that biodiversity enables the continuous flow of ecosystem services such as food production, clean water and climate regulation, which are critical to local economies and experienced throughout its hotels, Mandarin Oriental Hotel Group has engaged in a formal process to assess biodiversity risk and sponsor local initiatives to support biodiversity. In order to promote biodiversity protection Mandarin Oriental Hotel Group took action to:
- assess biodiversity risks
- incorporate biodiversity into planning and operations
- care for river basins and coasts
- promote education and awareness
Subscribe for free and read the rest of this case study
Please subscribe to the SustainCase Newsletter to keep up to date with the latest sustainability news and gain access to over 100 case studies. These case studies demonstrate how companies are dealing responsibly with their most important impacts, building trust with their stakeholders (Identify > Measure > Manage > Change).
With this case study you will see:
- Which are the most important impacts (material issues) Mandarin Oriental Hotel Group has identified;
- How Mandarin Oriental Hotel Group proceeded with stakeholder engagement, and
- What actions were taken by Mandarin Oriental Hotel Group to promote biodiversity protection
What are the material issues the company has identified?
In its 2016 Sustainability Report Mandarin Oriental Hotel Group identified a range of material issues, such as guest health and safety, supply chain management, human rights and diversity, anti-corruption, local community impacts. Among these, promoting biodiversity protection stands out as a key material issue for Mandarin Oriental Hotel Group.
Stakeholder engagement in accordance with the GRI Standards
The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:
Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.
Key stakeholder groups Mandarin Oriental Hotel Group engages with:
|Stakeholder Group||Method of engagement (in 2016)|
|· Guest Satisfaction Survey
· Solicitation of Direct and Target Feedback to Inform Quality Programmes
|· Colleague Engagement Survey
· Career Development Plans and Performance Reviews
· Hotel Corporate Responsibility Committees
· Safe, Sound and Sustainable Programme
|Owners and developers
|· Close Partnerships and Regular Communications Throughout Design, Development, Construction and Management of Properties|
|Local communities||· Participation in Local Stakeholder Groups Including:
– Hotel Associations
– Chambers of Commerce
– Business Development Councils
– Convention and Visitors’ Bureaus and Promotion Organisations
– Travel and Tourism Associations
– Community Benefit Organisations
– Local Heritage Preservation Initiatives
– Training and Local Talent Retention Organisations
– Local Collectives for Recycling
– Employer Organisations and Professional Associations
|Shareholders||· Ongoing and Routine Discussions With the Controlling Shareholder Jardine Matheson Group on Financial Performance, Risk Management and other current issues
· Financial and Sustainability Reporting
· Shareholder Feedback Mechanisms
|Vendors, suppliers and contractors||· Supplier Meetings to Discuss Sustainable Sourcing Opportunities
· Food and Beverage Conference
· Partnerships with Local Farmers, Ranchers and Fisheries
|Industry peers and trade associations||· Participation in World Travel and Tourism Council’s Task Force on Industry Strategies for Climate Change
· Participation in Industry Hotel Carbon and Water Measurement Initiatives
· Monitoring and Evaluating Industry Corporate Responsibility Initiatives
|NGOs and outside advisors||· Interviews and Panel Discussion to Discuss Opportunities to Improve Corporate Responsibility Programmes and Reports|
How stakeholder engagement was made to identify material issues
To identify and prioritise material topics Mandarin Oriental Hotel Group organised a stakeholder panel which incorporated perspectives from various organisations that included Conservation International, the International Tourism Partnership, National Geographic Traveler, the United States Green Building Council and the World Wildlife Fund.
In its 2016 Sustainability Report Mandarin Oriental Hotel Group reports that it took the following actions for promoting biodiversity protection:
- Assessing biodiversity risks
- To better understand potential negative natural and cultural impacts from a loss in biodiversity, Mandarin Oriental Hotel Group carried out a Group-wide biodiversity risk assessment for its current properties, in addition to those that are planned or in development. The assessment considered the International Union for Conservation of Nature (IUCN) Protected Areas, Ramsar Wetlands of International Importance, UNESCO World Heritage Sites, Biosphere Reserves recognised within the framework of UNESCO’s Man and Biosphere Programme and Natura 2000 sites. The biodiversity risk assessment confirmed that no properties were located in internationally-determined protected areas. However, three properties were located near IUCN protected areas and Mandarin Oriental, Milan was located near Valle del Ticino, an ecologically important ecosystem where two key rivers meet, recognised as a biosphere reserve within UNESCO’s Man and Biosphere Programme. Based on the findings, these four properties will be subject to future evaluation, and Mandarin Oriental Hotel Group plans to engage with these properties’ Corporate Responsibility Committees to determine future actions and opportunities.
- Incorporating biodiversity into planning and operations
- During the planning stage for new projects, Mandarin Oriental Hotel Group’s Technical Services department identifies whether planned projects are located in sensitive areas and carries out detailed assessments, as required. Any potential risks and considerations are reviewed to inform execution during the construction stage and, once hotels are open and operational, Mandarin Oriental Hotel Group utilises its Safe, Sound and Sustainable Programme to audit environmental practices. The Group’s hotels have also been working on local opportunities to support the protection of biodiversity, with a focus on ecosystem protection and educational initiatives.
- Caring for river basins and coasts
- Mandarin Oriental, Tokyo partners with the local community to help keep the Nihonbashi River clean. This river runs behind the hotel, and many tourists enjoy boat trips on the river. Employees take pride in doing their part to keep the river clean and healthy, particularly when fish can be seen in small shoals, indicating the health of the river system. In addition, Mandarin Oriental, Boston has been participating, for several years, in the International Coastal Clean Up event at a nearby beach. Mandarin Oriental, Miami also participated in the International Coastal Clean Up Event in 2016, collecting approximately 70 pounds of waste.
- Promoting education and awareness
- Mandarin Oriental, Sanya engages guests on coral conservation through its Kid’s Resort Passport programme. In 2016, a coral painting activity was introduced at its MO Kids Camp, to educate children on the importance of coral reef protection. Additionally, employees at the hotel helped coordinate the release of turtles with Sea Turtle 911, a non-profit organisation focused on protecting turtles in the South China Sea.
Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?
The GRI Standard addressed in this case is: Disclosure 304-1 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas
Disclosure 304-1 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas corresponds to:
- Sustainable Development Goal (SDG) 6: Ensure availability and sustainable management of water and sanitation for all
- Business theme: Water-related ecosystems and biodiversity
- Sustainable Development Goal (SDG) 14: Conserve and sustainably use the oceans, seas and marine resources for sustainable development
- Business theme: Marine biodiversity
- Sustainable Development Goal (SDG) 15: Protect, restore and promote sustainable use of terrestrial ecosystems, sustainably manage forests, combat desertification, and halt and reverse land degradation and halt biodiversity loss
- Business theme: Mountain ecosystems, Natural habitat degradation, Terrestrial and inland freshwater ecosystems
80% of the world’s 250 largest companies report in accordance with the GRI Standards
SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.
Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.
FBRH GRI Standards Certified and IEMA approved Sustainability Course | Venue: London LSE
By registering for the next 2-day FBRH GRI-Standards Certified and IEMA approved Course you will be taking the first step in gaining the many benefits of sustainability reporting.
1) This case study is based on published information by Mandarin Oriental Hotel Group, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:
Note to Mandarin Oriental Hotel Group: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.