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Home / case studies / Case study: How Euroclear promotes employee wellbeing

Case study: How Euroclear promotes employee wellbeing

Euroclear is a financial services provider of post-trade services, connecting over 2,000 financial market participants across the globe and making sure securities transactions are processed safely and efficiently. Euroclear cares about the physical and mental wellbeing of all its employees  Tweet This! and regularly organises internal events and presentations, to encourage them to focus on their personal health and wellbeing.

This case study is based on the 2019 Our responsibility Report by Euroclear published on the Global Reporting Initiative Sustainability Disclosure Database that can be found at this link. Through all case studies we aim to demonstrate what CSR/ ESG/ sustainability reporting done responsibly means. Essentially, it means: a) identifying a company’s most important impacts on the environment, economy and society, and b) measuring, managing and changing.

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Euroclear is a firm supporter of a balanced approach to work/ life integration and has a Well-being team that works together with local Health and Safety and HR teams to ensure a resilient, healthy and safe workplace for every employee. In order to promote employee wellbeing Euroclear took action to:

  • organise the Vitality Day
  • arrange sessions on mental resilience and mindfulness
  • promote a safe, pleasant and healthy work environment

What are the material issues the company has identified?

In its 2019 Our responsibility Report Euroclear identified a range of material issues, such as business ethics, training and developing employees, fair and open access to financial markets, data privacy and data protection, carbon emissions. Among these, promoting employee wellbeing stands out as a key material issue for Euroclear.

Stakeholder engagement in accordance with the GRI Standards             

The Global Reporting Initiative (GRI) defines the Principle of Stakeholder Inclusiveness when identifying material issues (or a company’s most important impacts) as follows:

“The reporting organization shall identify its stakeholders, and explain how it has responded to their reasonable expectations and interests.”

Stakeholders must be consulted in the process of identifying a company’s most important impacts and their reasonable expectations and interests must be taken into account. This is an important cornerstone for CSR / sustainability reporting done responsibly.

Key stakeholder groups Euroclear engages with:                          

To identify and prioritise material topics Euroclear engaged with its stakeholders through the following channels:

Stakeholder Group                Method of engagement
Clients ·       Website

·       Newsletters

·       Events

·       Meetings

·       Phone calls

·       Client survey

Issuers (frequently via an agent) ·       Via agent
Network partners (CSDs and custodians) ·       Meetings

·       Website

·       Phone calls

Other ICSDs ·       Meetings

·       Phone calls

·       Industry events

New product service partner ·       Meetings

·       Phone calls

·       Events

·       Supplier questionnaire

Prudential regulators

 

·       Meetings

·       Phone calls

·       Website

ECB ·       Engaging with the European commission, European parliament, member states, central banks, supervisors, etc
Governments (central banks) ·       Engaging with the European commission, European parliament, member states, central banks, supervisors, etc
Shareholders ·       Events

·       Website

·       Newsletters

·       AGM

Board ·       Meetings

·       Website

·       Phone calls

Employees ·       Social intranet

·       Email

·       Internal TV screens

·       Events

·       Open door sessions

·       Union newsletters

·       Management blogs

·       Employee survey

Unions ·       Committee Meetings

·       Newsletters

·       Social intranet

·       Email

Journalists and influencers ·       Meetings

·       Phone calls

·       Email

Pressure groups/wider community ·       Through relevant bodies
Corporate responsibility partners ·       Phone calls

·       Meetings

·       Website

·       Reports

·       Events

·       Email

What actions were taken by Euroclear to promote employee wellbeing?

In its 2019 Our responsibility Report Euroclear reports that it took the following actions for promoting employee wellbeing:

  • Organising the Vitality Day
  • Following the success of its first Vitality Day in 2018, Euroclear is making this an annually recurring event. For the 2019 edition, Euroclear gave the option to employees in different locations to choose from a wide range of activities, targeting the health aspect from different angles, such as food, ergonomics, first aid, and a bike tour to cycle safely in a city.
  • Arranging sessions on mental resilience and mindfulness
  • In 2019, Euroclear organised sessions on mental resilience and mindfulness, which all had high attendance rates. Euroclear also conducted mandatory training sessions for all people managers, to show them how they are key players in absence management and how they can spot/respond to signs of non-wellbeing in their team members.
  • Promoting a safe, pleasant and healthy work environment
  • Euroclear invests in various initiatives to make sure its staff can work in a safe, pleasant and healthy environment, including the following:
    • a worldwide Employee Assistance Programme, which is a confidential 24/7 support service for all employees and family members
    • a full-time internal counsellor for psycho-social matters in Euroclear’s headquarters in Belgium, as well as a company nurse and doctor
    • a Mass notification tool to warn and check on employees in case of an event such as an attack, for which Euroclear conducts a test twice per year
    • comprehensive health insurance for Euroclear’s staff
  • Additionally, recognising that the complexity and rapidly changing nature of Euroclear’s business means that its people need to be able to adapt easily to changing requirements, Euroclear provides:
    • opportunities for teleworking across most of its locations
    • opportunities for flexible work arrangements
    • an internal coaching programme available to all employees
    • a range of sporting and leisure activities, depending on the location
    • regular check-ups for staff over 45

Which GRI Standards and corresponding Sustainable Development Goals (SDGs) have been addressed?

The GRI Standard addressed in this case is: Disclosure 403-6 Promotion of worker health

Disclosure 403-6 Promotion of worker health corresponds to:

 

80% of the world’s 250 largest companies report in accordance with the GRI Standards

SustainCase was primarily created to demonstrate, through case studies, the importance of dealing with a company’s most important impacts in a structured way, with use of the GRI Standards. To show how today’s best-run companies are achieving economic, social and environmental success – and how you can too.

Research by well-recognised institutions is clearly proving that responsible companies can look to the future with optimism.



FBRH GRI Standards Certified, IEMA & CIM recognised Sustainability Course | Venue: London LSE

By registering for the next 2-day FBRH GRI Standards Certified, IEMA & CIM recognised course you will be taking the first step in gaining the many benefits of sustainability reporting.

Most importantly, you will gain the knowledge to use the GRI Standards, project manage your own first-class sustainability report and:

  • Identify your most important impacts on the Environment, Economy and Society
  • Begin taking solid, focused, all-round sustainability action ASAP

 

References:

1) This case study is based on published information by Euroclear, located at the link below. For the sake of readability, we did not use brackets or ellipses. However, we made sure that the extra or missing words did not change the report’s meaning. If you would like to quote these written sources from the original, please revert to the original on the Global Reporting Initiative’s Sustainability Disclosure Database at the link:

http://database.globalreporting.org/

2) https://www.globalreporting.org/standards/gri-standards-download-center/

Note to Euroclear: With each case study we send out an email requesting a comment on this case study. If you have not received such an email please contact us.